"While we wish you had a better experience, it is through continuous feedback from valuable guests like yourself that we are able to objectively review the facilities and services we provide.
We regret to learn that your stay with us was less than satisfactory. We take pride in providing the best service possible to our guests, and we are truly disappointed that we have fallen short of your expectations. Please accept our sincerest apologies.
"We are deeply embarrassed to hear that we did not provide the best possible service. It seems there were many areas that fell short in service and for that we are truly sorry.
We hope we will be given an opportunity to welcome you back in the near future."
We are glad to read that you had a great stay with us and appreciate your compliments on the convenient location and the warm hospitality rendered by our staff. It was certainly our pleasure to have served you during your stay and we hope to welcome you back for yet another memorable experience.