Dear Yumiko, thank you for leaving a review and giving us full marks for your stay satisfaction. We are happy to read that you love having a mall just next door to us. When you next visit, do try our laksa which is available at J65 as it's amazing too. Looking forward to welcoming you back soon. Best regards, Vathsala Subramaniam, General Manager
"Overall very satisfied"
Reviewed March 2, 2018
Locations, water of PET bottles are always replenished with amenity, there is local mobile phone service etc. It was very helpful. It was
disappointing that there was no room with only bathtub.
Dear Misuzu, thank you for leaving a review. We are happy that you like our location, bottled water with room amenities and the helpfulness of our smartphone. Rooms with bathtub is available only in our suite category. On your next stay, please do enquire on availability due to limited number. Overall, we are pleased that you are satisfied with the stay. Looking forward to welcoming you back. Best regards, Vathasla Subramaniam, General Manager.
Dear JUMPEI, thank you for the review. Your comment with regards to our location has been noted. We do apologise if it was not made known to you on an hourly shuttle service being available to bring you to Orchard MRT station and to Takashimaya, one of the biggest malls on Orchard Road. Relating to service, we do apologise if it was not consistent during your stay, and also on your mention of a spider web, immediate action has been taken. Overall, we are pleased that the stay has been pleasant, and we hope we can welcome you back in the near future. With best regards, Vathsala Subramaniam, General Manager
Dear Akira, thank you for your review. We are sorry about the long line at breakfast. We appreciate this feedback and would rest assure you that we have put measures in place to reduce the waiting time to get a table. Overall, we are glad that the stay had been enjoyable, and we look forward to welcoming you back. With best regards, Vathsala Subramaniam, General Manager
Dear Akira, thank you for your review. We are sorry that you were disappointed with the afternoon tea served at the Club Lounge. This is kept light as the breakfast buffet in the lounge ends at 11am (weekdays)/12nn (weekend) and another buffet spread is served for cocktail hour which starts from 5.30pm. However, we do appreciate the feedback to further improve ourselves. We sincerely hope we can welcome you back in the near future. With best regards, Vathsala Subramaniam, General Manager.