Dear Valued Guest,
Thank you very much for taking the time to share your detailed and thoughtful feedback with us after your stay.
First of all, please accept our sincere apology for the inconvenience and unpleasant experience caused by the two issues you mentioned regarding the shampoo and the damaged tea bag during your stay. These problems occurred entirely due to our inadequate internal management and lax pre-room inspection procedures on our part, for which we take full responsibility.
Regarding the over-strong cleansing power of our shampoo that does not suit your preference, this oversight came from our failure to fully consider the different needs and hair conditions of our diverse guests when selecting our amenities. As for the torn tea bag that was left in the room, this was caused by our room attendants skipping key inspection steps when preparing the room before your check-in, and failing to replace used amenities as required by our operating standards.
We are truly delight
Dear Valued Guest,
We are deeply delighted to receive your wonderful review of your recent stay with us.
It brings our entire team great joy to learn that our service left you with such a warm and memorable travel experience. We have taken special note of your kind words about our staff’s attentive hospitality, and we are thrilled that our thoughtful arrangements for your birthday—including the celebratory balloon and cake, as well as the mini tent, gift and kid-friendly amenities prepared for your little one—were well-received and brought happiness to your whole family. We also greatly appreciate your positive feedback on the spacious, luxurious, and immaculate condition of our guest room, and that you enjoyed a comfortable and joyful two-night stay with us.
Nothing makes us more proud than knowing our efforts have helped create a beautiful, unforgettable memory for your trip. We sincerely look forward to welcoming you back again in the near future, and we will continue to uphold our
Dear Valued Guest,
We are truly delighted to hear that your stay with us contributed to such a wonderful and happy travel experience in Macau.
It brings us great satisfaction to know that our team provided you with warm, attentive service from the moment you arrived—from personally escorting you to your room, assisting with your luggage, giving you detailed introductions of our facilities and services, checking in with you regularly to address any potential inconveniences, and even escorting you to the door when you checked out. We also greatly appreciate your kind mention of the welcome gift we prepared for you.
At our hotel, delivering thoughtful, personalized hospitality to every guest is at the core of our service commitment. Your positive feedback is the greatest recognition of our team’s efforts, and it will encourage us to continue upholding our high service standards.
We sincerely look forward to welcoming you back to our hotel for your next visit to Macau, and we will be honor
Dear Valued Guest,
Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are truly delighted to hear that you appreciated the attentive service provided by our team, including the thoughtful details such as the prepared mousepad and handwritten message.
It is our utmost priority to ensure every guest experiences genuine hospitality, and your kind words serve as a great encouragement to our staff, especially our Japanese team members who take pride in delivering meticulous care.
We sincerely appreciate your recognition of our efforts and are honored that you would consider staying with us again. Should your travels bring you back, we would be delighted to welcome you with the same warmth and dedication.
Warm regards,
Hotel Okura Macau
10.0最高!
“最高です”
やはり日系のホテルは最高です。 スタッフのYuriさんに大変お世話になりました。おもてなしの心が最強の方です。 次回は波の出るプールも利用してみたい。 マカオの他のホテルは水道水が臭いですが、ここは無臭、浄水器使ってるのかな? お部屋に置いてあるお菓子も美味しかったし、折り鶴も嬉しかった。 布団も清潔で臭くないし、ふかふか。 残念なのは、シャンプーの洗浄力が強過ぎて日本人には合わないかも。あとお茶の袋が破れてて、おそらく前の人がつかったままになってたことくらい。 マカオの他のホテルに比べコスパがいいと思います。何ヶ月も空きがない理由がよく分かりました。 また、泊まりたいです。
Dear Valued Guest, Thank you very much for taking the time to share your detailed and thoughtful feedback with us after your stay. First of all, please accept our sincere apology for the inconvenience and unpleasant experience caused by the two issues you mentioned regarding the shampoo and the damaged tea bag during your stay. These problems occurred entirely due to our inadequate internal management and lax pre-room inspection procedures on our part, for which we take full responsibility. Regarding the over-strong cleansing power of our shampoo that does not suit your preference, this oversight came from our failure to fully consider the different needs and hair conditions of our diverse guests when selecting our amenities. As for the torn tea bag that was left in the room, this was caused by our room attendants skipping key inspection steps when preparing the room before your check-in, and failing to replace used amenities as required by our operating standards. We are truly delight