I booked my room via agoda registering my credit card information. I made a phone call the day before I stayed just to make sure the booking was confirmed. However, the staff said there was no reservation from agoda. I asked them to check my reservation and provide the booking ID, but they didn't know how to check their customers reservation via agoda. In the end, I need to make a reservation again on the phone.
The stay at the hotel itself was okay, a little bit inconvenient location compared to other hotels though.