We, a friend and I had a bad 2 night experience here. The first night before sleeping, the room smelled like sewage. We complained and the hotel first sent a room boy who confirmed the smell, so he suggested to cover the smell with fresh-spray. We found this solution incredibly poor and insisted a proper solution. Finally they offered a similar room for the 2 nights. Unfortunately at night we found out the toilet would not flush,.even after many attempts. We reported this in the morning and they promised to fix it by the end of the afternoon. Which they did. The last night was restless and uncomfortable as well as the airco stopped cooling. We reported this as well upon check out. We made clear we thought the stay was poor because of the poor infrastructure, but the attending manager insisted there were no problems, and that there had been no smell in the first room that the toilet was fixed and that the airco would be repaired if we reported it sooner. This reaction was horrible customer service.
We think a hotel resort of this price should have functioning infrastructure and far friendlier customer service. As such we cannot recommend this resort. We hope the hotel management will reach out to us.
2017年12月 | 2泊滞在
Nice and quiet”
In you prefer a quiet place this is a good choice. Beautiful and confortable. Well located, although the best beach on that area is about 10 km north. Nice staff and average breakfast.