No service, given the wrong room when we arrived and then the manager downgraded us with no compensation, not even free juice to the kids (4 & 7).
Breakfast was the worst thing ever. Coffee and three pieces of toast is not breakfast.
Big, big party when we arrived until early morning.
Don't go to this hotel unless you want to disappoint your travelling partner.
2017年3月 | 2泊滞在
great place to stay”
we ordered fan room. but first night we was offered to stay in ac bungalow which was great. fan room was half price and half comfort... next to leaking water tower... so there was constant sound of droping water from 10m high tower. a bit enoying for me... other than that was ok. bar had great atmosphere and restaurant was great, with one of my best pad thais...
2016年12月 | 3泊滞在
We arrived quite late and some how there had been some problems with Agoda and we were the 6 th lot of people to arrive without reception having a received our booking from Agoda, we had a triple room booked which was not available. However the reception had been very helpful and professional and quickly came up with a solution while we were enjoying cocktails at the bar. We stayed 3 nights over Christmas and had a fantastic stay. They could however try clear the rubbish bins around the pool area more frequently. The location is terrific and right next to Freedom bar, so we were spoilt with fire shows and great cocktails everyday. Thank you for a great stay
2016年7月 | 5泊滞在
Low season disaster”
I guess it depends what you're looking for, but was pretty bad for a couple looking for a relaxing resort. We had prepaid five days with a non-refundable Agoda deal and stayed only one night, forfeiting the rest of our paid nights.
Worst was noise. We didn't know that the bar attached to the resort had parties every Sunday. From 3pm to 3am loud music was blaring all through the resort. Getting very loud after sundown. Even with earplugs it was impossible for me to sleep. They are also doing some renovating during low season so all throughout the day power tools were going. Impossible to relax anywhere on the resort at any time.
The staff was unfriendly. The only time the manager paid any attention to us was when we left with our bags after the first night. And his only concern was that we return the key. I explained that we had paid for four more nights and would return the key on checkout day. He said that four other people had checked out early on prepaid nights and never returned the key. Note: he never asked why we were leaving early, asked about our problems or anything- just threatened us with financial punishment if we didn't return the key.
The grounds were unkempt. The partial ocean view we paid for in Agoda was completely blocked off by a giant tarp. There was no Oceanside chairs or anything. Just a hole cut in the tarp for beach access. There were rarely any staff around, aside from the construction workers. This is a resort that is basically closed during low season but still takes guests. It seems they just profit off their bar at nights.
The room interiors were clean, but did not match the photos on Agoda at all.
I was going to stay at least another night, to see if the bar at least was quieter, but the daytime noise was so bad and a quick look on Agoda found us a much better resort nearby at a better price.
If you're planning to party a lot, can sleep through noise and don't plan on spending much time at the resort or getting help from the staf
2015年12月 | 5泊滞在
Clean rooms, nice pool!”
Rooms were nice and clean. Pool area was really good. Restaurant staff was friendly and food was tasty.
2016年2月 | 6泊滞在
a warm welcome, a perfect stay and a warm goodby”
Friendly and engaged staff and owners, good food with quick service, good spot on the beach for both swimming and dining
Myself my wife and our two children had a very good stay. The room was clean, ac worked good, we enjoyed swimming and playing in both the pool and at the beach. The restaurant food was greate and the evenings on the beach with all the bars and restaurants lit up with cosy lanterns and lights, nice without making it look exploited or overly touristic, was simply amazing. We made several day trips by kayak, car and boat. The hotel staff and owner were very helpful in making trip arrangements.
2016年1月 | 11泊滞在
Right on the beach and our B1 bungalow was in a nice quiet position too. And lovely garden outlook. As the moon parties at the bar can be noisy.
Lack of beach deck chairs but you do have mats. But no shade. Some neighbouring resorts have a few. Pool is nice but PH is all wrong so eye stinging if you open them underwater BUT that was same in our other resort. Good breakfast. Good friendly staff. Good value.
2015年12月 | 6泊滞在
Close to the beach
Very basic place. Noisy air con, party music every night. Food in restaurant not the best.