アイランドウイング パーシャルオーシャンビュープレミア に宿泊 55平方―メートルの広さであったので、かなり広いと期待していた。ツインベッドルーム×１ キチネットとリビング×１ ダブルベッドルーム×１ それぞれのベッドルームにバスとトイレと洗面所がある。ダブルベッドルームのバスは独立シャワータイプで浴槽にシャワーがあるタイプではない。それぞれの部屋にラナイがついていて、木製の扉で日光を遮る。それぞれの部屋にテレビがある。リモコンも３台あるのだがまったく動かずテレビの横のスイッチで操作する。エアコンも各室独立している。 掃除は行き届いている。除湿器は半日で満水になった。毎回捨てる。したがって部屋干ししたものもよく乾いた。 キチネットは４人分の食器がそろっている。ペイレススーパーでガロン水を買って来て飲料水に充てたが、毎日600ミリリットルのペットボトル飲料水を4本補充してもらったので、それでも事足りたかもしれない。電子レンジ、電気コンロ２口は正常動作。換気扇も良好 口コミにもあったが、冷蔵庫が「悪臭」、キムチや生魚のにおいがついている。これは、到着直後に、アルコール除菌ティッシュで庫内を清掃、庫内の受け皿の氷を除去、製氷室を掃除したあと、日本からもっていった活性炭脱臭剤を設置したら２日ほどでなんとか消えた。 遠浅のビーチもきれい。プールも水深1.2メートル、ジャグジーバスもある。プール周辺には「カバーナ」という個室タイプのロッジのような海の家がある。入り口を閉めれば着替えもでき、ホテルロビーを濡れたままで歩く必要がない。一時間20ドルとのことであったが、無料クーポンをチェックイン時にもらった。ドリンク券もあったが、アルコールを飲んでプールは避けたいので、フリードリンクの「コーラ」にした。 レンタカー駐車場は、ホテル正面は台数が少ないので、正面道路をはさんだテニスコート側になるが問題ない。レアレアトロリーやマイクロネシアモールショッピングバスがホテル正面に停まるので利便性は良い。 スタッフは英語使いで日本語は通じない。良くも悪くも韓国資本の進出で、古いホテルが「よみがえった」宿泊費は安くないので、マナーが問題視されるような客層は居なかったと考えている。
バルコニーでのんびり過ごしたかったので、今回初めてこちらを利用させていただきました。 お部屋は清潔感あり、全く問題ありませんでした。 プールではカバナを使用しましたが（中は蒸し暑かったのでほとんど外のベットにいましたが）、ビールを飲みながらのんびり過ごせて良かったです。また、最初気づかなかったのですが、プールの中央にあるジャグラーのプールは温水でした。 いつもはアウトリガーに泊まっていたので、こちらは初めてでしたが、繁華街も徒歩圏内ですし、全く問題ありませんでした。 女性スタッフがあくびしながらロビーを歩いていたりと、高級感ある接客を求める方は向いてないかもしれませんが、フレンドリーだとおもいます。 また、利用したいとおもいます。
クラブルームに4泊宿泊しました。ロッテホテルは2度目ですが、景色抜群、スタッフ対応大満足だしスタッフもみんな良い人ばかりでした。 別のホテルに泊まってたお友達家族がロッテホテルを訪ねて来ましたが、お友達家族も次はロッテホテルにする！！と言ってました。 またグアム行く時は絶対ロッテホテルにします。 良い思い出をありがとぅございました。
クラブフロアーオーシャンビューに２泊しました。すごく景色がいいのと、食事が、朝食、アフタヌーンティーデザート、ハッピーアワーと無料で食べられることがとても魅力的でした ホテルの方たちも親切です 海辺のカバナを２時間無料サービスしてくれるのもよかったです
プールに直結しているのかと思って予約しましたが、プールに直結している部屋はプールアクセスみたいで、プールをベランダから眺められる部屋でした。プールは写真で見るより小さく感じます。 韓国の家族の方が非常に多いホテルで、最近建てたのか非常に清潔感の感じるホテルでした。 韓国の方が利用しやすいよう韓国語はサポートしていますが、日本語はあまり使える人が居ないので英語がダメな人にはオススメしません。 英語ができ、かつ、日本人だらけのグアムの中で日本人が少ないホテルを選ぶなら良いと思います。 中心街にも歩いて行ける距離です。
クラブルームに７泊した。朝食、具無しのみそ汁には驚き。全体的に品数が決定的に少ない。ソフトドリンクはジュース類のみ、割り箸は有ったり無かったり、昼はコーヒー／紅茶のみ。カクテルタイムのアルコールはアサヒビールが有ったり無かったり。ウイスキー類はジョニーウォ−カーの赤のみ（今時Jウォ−カーの赤なんか飲むか？）他はジン、ウォッカ、テキーラ他１種類。 ＊部屋のバスルームはカビと湿気が混じった様な臭いがした。古ホテルに良く有る臭い。またハウスキーピングが夕方1回しか来ず困った。バスタオルが古く、薄い使い古したようなものが毎日セットされていた。 ＊従業員の接客態度は概ね良好だったが、数人無礼な人が居た、返事はするがにこりともしない等々。 これで５星ホテルとはアゴダの評価も信用出来ない。兎に角酷い、他のホテルと比較のしようがない
Awesome place to stay for vacation!”
Staff were friendly, room very clean, loved the shower, and excellent view! I wished our room 1662 was away from the construction noise of the new hotel next door. They should have given us a huge discount because of the construction noise and that was the only room available....they said.
Dear Connie, Thank you for Choosing to stay with us and appreciate your feedback. We apologize that you experienced our neighbors ongoing construction. We do our very best to work with them to ensure not to disturb our guests, however, the process can be out of our control and we sincerely apologize to you. We are happy to know that your overall experience with our hotel, staff and facility were great. Looking forward to your visit again soon.
We stayed in this hotel for 4 nights, and it was my second time. Everythging was perfect specially very kind staff. Mr Dilay, your kindness and smile were so impressive. Thanks again to all the staff working over there. I will stay in Lotte Hotel again when I visit Guam.
Overall is fine,but not worth comparing with other”
more expensive than others, but didn't provide any value added service comparing with others hotels. No beach facilities provided and even no lifeguard for the beach. We decided to swim in others hotels' beach nearby as lifeguard is on duty there! The infinity pool view is good, but the pools are not big and don't have much pool games facility. Overall speaking , rooms are good and is comfortable for staying, but not worth for such high price range
Tower wing got a much more good view compared with island wing though room size is a bit smaller (diff btw 55m² and 50m² only) Room is large, clean, comfortable Washroom is large with bathtub Beds are good Swimming pool is nice
The stay at the Hotel was absolutly EXCELLENT. ”
We loved it. It was my Baby Daughters first years b-day. Thats why we chose to stay at this Hotel. The Staff was Excellent and very helpful. The Buffet food was great. The swimming pool absoluty the best. They even put a B-day cake in our room upon arrival. Highly recommend this Hotel to everyone interested... Very Satisfied Customer...
Expensive and noisy. Location is far away from business area”
Expensive and noisy. The buckling next to Lotte is under construction so we heard the loud sound everywhere for whole day in the hotel. Location is far away from business area No shampoo in the room and shaving kits box was empty. Very bad experience
Everything was good!”
Room condition, staff... everything was good...
Nice place to stay”
The facilities are new and good. The room is spacious and comfortable. However, the hotel location is a little far away from the main street and there's no indoor parking space.
We enjoyed our stay in Lotte”
We stayed in the pool side room for one night with access to the club lounge which offers breakfast, tea and happy hour food, food are good there, room is big, clean and modern, everything is up to expected as a 5star hotel, and it is so convenient to stay in pool side room with baby, can juz walk down to the pool in 1 min. We definitely enjoyed our stay and would highly recommend Lotte👍👍👍
good for korean who can not speak English! but the location isnt the best!! we can walk to main places but its too hot to walk!! renting a car is recommanded!! room is clean, food is okay!! but I saw couple of bugs club lounge!!!
The hotel is clean, but part of the hotel is currently under construction- it is very loud and noisy. I recommend you ask the hotel how long the construction is going on for. Also, balconies are located really close to each other, so you can hear the person opening the room next door!
Pros: Great location, interior design, rooms, pool area is awesome. Cons: beach access and the view from the infinity pool could use some work. Did not see much of the ocean from pool area due to the landscape. The cabana near the beach is great but the area around needs cleaning and some cut down on the trees for more spacious area.
Nice & clean ”
I really love traveling So I have been many awesome hotel for vacation. Here is good & cleans It's better than other hotel in Guam I thought it's looks like new one. Dusit Thani was great too.
friendly staff, good location, expensive”
staff was very accomodating, didnt have any difficulty with checking in and out, bathroom bit old, kitchenette very useful, no ice dispenser though so had to call housekeeping for ice all the time. overall we had a comfortable stay. the rates are expensive though
Great Pool & Beach”
1. High Priced but acceptable 2. Clean but found a small cockroach and bad smell coming up from sink in kitchen. 3. On right side of Tumon Beach. Quite impressive sunset in La Seine Dinner Buffet. 4. Very Clean Pool. Good Sand Beach.
It was ok, but there are better locations. The food and prices for drinks are egregious. This is a prob I have with many hotels, I think executives should travel in Asia, and learn a little more about hospitality in general.
It was clean and comfortable”
it was great time to stay in lotte hotel. However if you want to book a queen bed room, you should check reserving room is queen bed room. I booked delux room and i had thought it was absolutely queen bed. But it was not. It was twin. So think about room type first.
Best Among Others”
Hotel decoration really simple and clean, we stay in deluxe ocean view - the room is big but the disappointment were no single king bed which we requested early and the construction on next door really annoying. Hotel facilities is very basic and the staffs is very friendly and helpful but what disappointed us is the beach facilities it need to rent such as the seat which is unacceptable for such an high class hotel. Hotel location is great were 3 minutes walk reach the famous place such as T-Galleria and The Plaza. We rented a car and there is ton of parking which is great.
Nice beach front hotel. Modern room with nice facilities. Highly recommended.
Great Hotel :) Highly recommended
The location is excellent, only a few minutes walk to the main street and the staff are very helpful but the beach in front of the hotel is not as big as other hotels
Pretty Good View and Friendly Staff”
Good location and very close to Main street. Close to shopping malls and big restaurants. Recommend to upgrade to sea view rooms, quite nice sunset and sunrise. Rooms are clean and good bars.
Very nice hotel”
kind staff. silent, cool lobby (by air-conditioner) easy to access beach, Club lounge was very impressive. I will visit this hotel next time.
Good for family stay! ”
Excellent service !
Room is clean and good condition.
Everything was great
Needed an outlet closer to the bed to charge my phone.
Nice atmosphere, Nice pool. I deducted some stars because of the services we got weren't so great. I requested for a knife (to eat some fruit), waited for 2hours, nothing. Called again, waited for 30minutes, nothing. Went down to the bar for the knife myself, they told me that I had to call for a room service in my room. So went up, called again. Well eventually It took about 4hours to eat an apple mango.............other than this,, everything was nice but i won't visit here again. There are better options.
Good room very spacious. I thought it was odd it was just me and my husband and we had a playpen and rocker for a baby. Also what I thought was totally rude. I requested check in at 12 PM as that was the time I was arriving I received and email stating check in is at 3Pm BUT to call and see if the room was available. I called Lotte at 1:30 to follow up and she told me my room is ready. I got you there and the front desk lady told me.. FYI are normally policy check in time is 3PM. And then they charged 100 deposit fee which is NOt a problem! She tried to charge me another fee for the room rental! After I told her twice and showed her my booking that I already paid!! Good hotel need better training with front desk! Could you imagine how many other foreigners this lady over charged!
A miserable time at the Lotte”
My wife arrived on an earlier flight and she had a miserable experience checking in because the room was in my name even though the room was completely paid for. The manager refused to come out and talk to her abut the situation instead opting to use the young lady at the counter as a go between,extremely unprofessional. There were lots of employees standing around talking with each and bowing to her but none helped her with her luggage. When I arrived I received the same treatment as my wife. This was the treatment we received throughout our stay. The beds are the worse beds I have ever slept on. My back is still sore over a week after we left. I will never stay at the Lotte again, I would rather sleep on the beach. It is overpriced, uncomfortable, and has no idea what customer service is.
quality was bad, service no follow up!”
I can't believe ask hotel staff gave us one more towel for swim was no allowed! They said is HOTEL POLICY! In room balcony handle easy took off, toilet fan doesn't work, air cond so noisy, room door lock very loose, toilet light so dark!
Great staff. Overrated Hotel ”
Comfort room has molds. Location not so nice compared to other hotels. Loud construction that seems to be finished by year end 2016.
딸데리고 갔는데 수영장에서 너무 잘놀아서 좋았네요~ 룸컨디션도 좋고 ~ 전체적은 뷰도 좋았어요~
Nice view at the balcony”
Second time stayed at this hotel, but different with the previous stay, we need to pay extra surcharges to early check-in this time. seems service has gone backword.
clean and beautiful view”
infinity fool, room, employ great
Pro: Very nice room! Overall I had a pleasant stay. Small Con: TV remote not quite good. You have to be near the TV to be able to change channel or adjust volume.
There's a room for improvement”
Even though I was willing to pay over $160 for early check in, but it's also required to check in after 0900am, that's so inflexible. The food in club lounge was fewer than my previous stay.
Beautiful Hotel. ”
Very clean, beautiful grounds, nice pool! Worth the few extra bucks.
Love this hotel! ”
Beautiful hotel with an amaxing view!! Awesome pool and awesome staff.
Quite new and clean
would have been nice if they had the breakfast package deal
It is a nice place in Guam”
Enjoy so much~~~
Good for staying ”
best hotel in tamuning”
숙소에 전달해주세요 ”
hello I was staying at your hotel on December 20th. The details of the payment with the deposit at the time of the hotel check-out have not been cancelled. I need you to cancel the deposit as soon as possible. so they won't be paid in addition to the credit card details. I need you to cancel the extra payment on the deposit within this week.
bad bad bad
Run down ”
Room is reasonably clean but run down badly. Hotel spa massage was horrible. Location is great, hotel staff are friendly.
Could be better ”
The staff showed exceptional customer service. The room could use some updating and better cleaning. They could definitely provide better pillows. The pillows they had sunk in and were small. Other than that, our stay from 1-10 was a 7.
Late checkout was not available during typoon.
We have stayed 4 nights at Lotte Guam. Pros: - Great infinity pool for picture - Enough parking space & no reservation is required - Bellmen are nice Cons: - Room decoration & facilities are old - Not worth to book a suite as the furniture seems too old & dirty
It has an old facility. So uncomfortable for family.
Near central shopping area”
Room was clean, bed was comfortable, staff were friendly. But few choices for breakfast.
Dear Jo-ann, Thank you for choosing Lotte Hotel Guam. We appreciate you taking the time to rate our hotel and leave your feedback. We are glad to know that your overall experience was great. As for the breakfast, we do serve breakfast buffet daily at La Seine which has a wide variety of choices. Our Lounge and Deli is also open 24 hours; there are also options for breakfast choices as well. For guest who have club lounge access, breakfast is served exclusively for Club room guest only. Again, thank you for visiting and we are looking forward to seeing you again.
The room needs to renew. It is too old.
Dear Guest, Thank you for choosing Lotte Hotel Guam and for taking the time to provide your feedback. We apologize for falling short of your expectations. Your feedback will be forwarded to upper Management.