Very beautiful island and wonderful water with house reef. We even saw reef sharks when snorkelling around the house reef. The only disappointed thing is the room clean. We had cockroach, sheet with blood stain.... Really need to improve.
2017年12月 | 4泊滞在
Idyllic Tropical Getaway ”
I literally cried when our boat pulled away from Matamanoa. This place is paradise. If you want to experience somewhere to get away from it all, it doesn’t get any better. White sands, tropical reefs on your doorstep, no screaming kids or crowds. The staff are warm and attentive. There are free activities and tours available but why would you want to leave paradise? I would opt for an oceanview Bure or villa if you can afford it. That and more menu variety would have made my stay perfect. I cannot wait to go back to my island paradise.
2017年12月 | 2泊滞在
deep blue for water sports are so lazy and slow....
we book for scuba diving for next day.... when we get there 10 min before booking time, they said instructor is sick so cancelled
so funny thing is.... we heard by manager and he didnt say any sorry about it
fiji time whatever.... it belongs to service problem.... other than that.... is fine
free wifi is so slow not usable only near swimming pool
2017年12月 | 1泊滞在
Beautiful honeymoon island ”
We were hiking in the island which has perfect views. But room is expensive and small
2017年8月 | 5泊滞在
Lovely Island Paradise ”
The staff are fantastic.
2016年7月 | 1泊滞在
Expensive but good view and friendly staff”
The property is quite old
The best thing is the view
The beach is small
A lot of activity is provided.
Th staff are friendly and helpful.
There is a bonus coupon for massage upon the arrival.
2017年5月 | 1泊滞在
Transport cost to the hotel too high ”
Return transfers by boat to the hotel are 600 Fiji dollars for 2, not justifying anything but longer term stays. We felt cheated when we found out in the airport and ended up staying at the Hilton resort instead
2016年12月 | 2泊滞在
If you can stay at the villa rather than a basic room do it. Spa on the island is good for massage, open air with ocean breaking sounds in background. Food is okay, not great.
2016年9月 | 3泊滞在
I would like to put in writing how dissatisfied we are following our recent stay at Matamanoa island resort. I had booked a beach front villa for my partners birthday. We were allocated a beach front bure based on the price we had paid and when escalating this to reception and then the manageress they were defensive advising I had made two bookings and tried to make it that they were doing me a favor they hadn't charged both bookings. I was told if we wanted to move to a beach front villa we would have to pay extra despite my booking confirmation confirming I had booked a beach front villa. I knew this was incorrect and after much stress, the manageress realized this was a booking error and honored our booking advising she would move us to a beach front villa. This took a further three hours to move rooms, despite constantly being told by management it would only be "15 minutes". This was a real disappointment as this resulted in us missing the snorkeling tour that we had planned specially for my partners birthday.
We were offered $100 FJD compensation which I had to remind reception on check out as this was not reflected on our bill and also the room rate on our final bill had been increased an additional $100 FJD a night which again I had to raise and finally was amended as per the booking.
What should have been a relaxing, enjoyable vacation to celebrate a milestone birthday resulted in a stressful and un-enjoyable trip. Not to mention the poor standard of food and food positioning I personally had from the Crab on Saturday evening.