Great staff Great service”

This is the massive entertainment property with great hospitality. First of all the reception staff is very polite with helpul. That is your wonderful hotel experience starts. The hotel room is nice and clean so it will guarantee your comfortable private time. Unlike Las Vegas MGM, the drinks including some beers in the refrigerator are all free. The restaurants in the hotel provides very friendly and professional service. They explained some unfamiliar chinese foods to me. I made my trip with limited budget, but I still enjoyed my stay a lot and every staff members in this hotel treated me like a guest.

Nice Hotel”

We would like to thank you for an amazing stay. The hotel staff was professional and eager to see our needs. They went as far as to extend our check out until 14:00. From the door man to front desk we were immediately cared for. The room was spacious and elegant. No expense was spared. The room opened up to a beautiful skyline view of the Macau Tower. We also appreciate the large TV's and timely deliver from the staff on all of our in house orders. With wide open swimming and spa area the emenities were very relaxing. I personally loved the stainless chair in the spa area. The view while swimming and relaxing was breathtakingly beautiful. I will recommend your hotel and look forward to my next visit. Thank you for catering to our needs and treating us so well

Excellent stay”

Thanks for the sweet arrangement for my birthday stay. I have booked for the show in City of Dreams which is just opposite of the hotel. it is very convenient. I would recommend the art tour organized by the hotel. There are a lot of art pieces there.

It was the best and most fabulous hotel I have been so far. The staff were all amazing. ”

MGM has everything. The staff were very knowledgeable and extremely helpful. The facilities are just amazing.

Great Birthday Surprise!!”

Booked MGM Cotai for my boyfriend's birthday last week, and have let the hotel know that we would like some arrangements for that. It was definitely the best birthday arrangement have experienced from a hotel. We entered the room with Happy Birthday balloons on the bed, a lego-made photo frame gift with our life photos inside (the hotel has asked me for photos in advance). And they also greeted us with a mini chocolate cake(yum!), a birthday card and fruits when we return from dinner. Hotel room itself is comfortable and spacious, breakfast buffet is awesome. The only problem is that the receptionist mentioned about the birthday surprise during check-in (out of our surprises), so ask your friend to stay away during check-in. Would definitely recommend whoever would like to celebrate birthday in Macau to stay with MGM Cotai!

High quality hotel”

Very grand and clean hotel, staff are nice. But the price is very expensive too.

Very disappointed ”

The hotel has good amenities and the room is spacious and clean. However very disappointed because the window is very dirty and although the view is good, it is impossible to take good pictures. Additionally the hotel guests can only use the swimming pool and not the wet area of sauna and jacuzzi which I consider it a very discriminatory measure. This is the first time I stayed in a 5 star hotel with this arrangement. Will not stay in this hotel again. There are a lot of other good hotels in the same area.

Nice place for a business”

Had a very pleasant stay !

Excellent”

This is the best hotel in Macau

Fantastic Stay !”

Fantastic Stay! Unforgettable Experience! kudos to Jessica Cai who is front dest duty manager,she is friendly and helpful. As I was celebrating my Husband birthday with my family at MGM Cotai, We were offered a free upgrade to a resort suite and the room was spacious. Everything matches up with a five-star hotel expectation. They gave me a very lovely birthday cake and lovely cholocate.The resort room is very big ,the bathroom is great,and the resort great location connecting to the shopping mall and restaurant ! So very convenient,Thank you all for your kindness. I will be definitelly back to your hotel. Finally,There is a staff member at the Tria spa who is impolite and hopes that the hotel will improve next time!

There was a little hold up during checkin, but the staff were very professional. ”

very nice, arty hotel. A little problem at check in, but resolved well and a surprise gift from staff was a nice and welcoming.

Good service and nice room”

The staff that have attended to us provided a really great service. And I think this would really make me go back to them again. Room was nice and chic but it was low floor maybe its due to our last min booking. Overall its highly recommended to stay. Will wish to try other rooms with high floot and nicer views next time.

最高!”

its good to me, if i go to macau, i go to mgm hoel cotai again~~^^

Quiet , good service, clean and comfortable”

Would help the customer to book the restaurant outside the hotel. The explanation of the CS for food delivery and the spa services. Can upgrade to twin bed room without extra money. Can enjoy the spa facilities even though the services enjoyed for each person is less than the minimum requirements.

最高!”

Pool was closed during the stay in April.

Good”

swimming pool still under renovation. Disappointed. Buffet breakfast excellent!

first timer ”

we arrived at 3:30 pm and there was a long queue checking in. 1) why aren't more staff deployed for checking in or hotel management should improve the checkin process 2) the room was still not available. this was not acceptable. we came back at 10 p.m.. we were upgraded to suite, that's good. but I wonder if that's a compensation for the bad checkin experience or just because the hotel was full. swimming pool was out of service but we were not informed when we made the booking.

非常に満足”

If you like art and a less crowded hotel, this is the one

非常に満足”

Booked for a double bed, got 2 singles, and were not informed beforehand - - so was it Agoda or the hotel didn’t get it right ?

Normal Experience ”

Wait our room until PM 04:30, and gave us smoking room!!!!! Front office just say non-smoking room were all full. If our request can not be accept at the first time , why don’t let us know earlier. CP值普通，員工服務普通，連最基本要求- 非吸煙房，直接回答已經客滿。