横移動にかなりかかる”

初のスイス系のホテルとして、宿泊したが、湯量が定まらず途中で水に変わったりと、バスタブはあるものの大きいので全くたまらずです。排水の栓からも漏れている。２３２号室に宿泊しました　２階部屋で４軒が１戸として建っている建物の２階部分隣の部屋とベッド横の隣とコネクティングとなっておりそこから音が漏れること。夜中中欧米人のおばちゃん風の方がしゃべりまくり、歌いまくりであまりにもうるさいのでこちらのドアを開け向こうのドアを蹴って びっくりしたようで間髪入れずに静かにしろ~と　　まー大変 あとフロントに腹痛の薬を依頼したがホテル外の薬局で買えと言われる始末 最後駄目押しは　プールバーは不衛生でミツ蜂がわんさかいて飲み物や 店のフルールなどにたかってきたならしく。飲んだマンゴーカクテルで下痢になってしまった。もうないな！

Great Location but service was a let down.”

Fantastic location. Service was a big let down, may be the staff was struggling to keep up in the busy period. We got a old and damaged room, had a few issues with the shower tub and the plunge pool. Breakfast was a big let down, buffets and restaurant food was average, in fact the local food outside was great. Would only go back for the location and yes for the ice creams !!!!

すごく良い”

We booked a garden view villa and a plunge villa. After booking, we sent an email to the hotel (two months before our arrivals) and asked if they could arrange two villas that are closed to each other. However, when we arrived, they show us two villas far away and offer us to upgrade one villa to be closer. We still paid to upgrade NOT just because the garden villa is far away but it also is very different from the picture on Agoda. There is no garden view at all. In the picture, it has a nice garden view and terrace connected to the swimming pool. However, the room shown to us has no garden view or no view at all. We feel really uncomfortable. They offer the upgrade because we sent email in the advancement and they knew what we would like to have. And if the room has no garden view or no view, it should not be called as a garden view on Agoda and the picture provided is misleading.

Old and dated”

Cons-Hotel was okay but furnishing looks dated. Water from bathtub contains black powder, probably rust, so I didn’t use it. Aircon was leaking on first night right above night stand which is unpleasant. Another air con vent near tv was leaking in morning as well. Due to the scale of hotel be prepared to walk. Pros- convenience store is outside hotel entrance and there’s restaurant around that area. Service of hotel is good and swimming pool is big and cater to different age group. Breakfast is okay.

3 Stars”

An old, not well maintained (lobby, rooms, breakfast) 3 Stars resort;

Excellent ”

Beautiful surroundings great family pool,comfortable rooms, plenty variety of delicious food for breakfasts ,walking distance outside to beach overroad, ate once in hotel restaurant meal ok although a little expensive. much cheaper and tasty restaurants without the frills outside of hotel ,worth a look at night markets for tastyThia snacks cooked in front of you 10min walking distance

Great stays”

Staffs are all kind. The meals are also gooood. Also is the location. All prefect!

Absolutely fantastic ”

Everything was perfect simple as that.

Fabulous location Lovely friendly staff”

Arrived home one night and had your security guard escort me right to my room Main breakfast too busy for me but found the second venue for breakfast better Lovely clean pools

最高!”

The resort is AWESOME and extremely beautiful very well kept. I rented a Villa we had one major issue the bathtub would not hold water. We complained 3 times and received a letter on our door informing us our hot water was working fine????? Our comp,ain't was never about hot water!

Mövenpick ”

Resort itself is very nice with lots of trees and beautiful gardens but the rooms themselves are dated and not very well maintained

Aged and outdated upkeep”

Staff and location were top notch. Facilities are due for an update

non sense of service mind”

Do not choose

Short stay”

A quick trip to Phuket was complimented by the Hotel. Friendly and helpful staff. Garden Villa was nice. The grounds had a natural calm ambience. Very relaxing. Shame it's not directly on the beach.

very good for little kids and family”

It was a very pleasant vocation in Movenpick. Our child is only 16 months. We didn't go to many places, but most time spending in the hotel. The Garden view villa is close to coconut pool. You can enjoy the birds sing and trees whispering. The breakfast is very good, even 16 months baby can eat some suitable food, like plain

5 Star hotel with 1 Star customer management”

We had a very bad experience which was related to a problem with our villa. It took 5 days to fix and spoiled our vacation due to that ongoing engagement in trying to get the problem fixed as well as the impact of having the problem ongoing. We spent two times per day and at least 1 hour each time. All other 5 star hotel would have sent the GM of the hotel and managed the customer. Moevenpick did not once having the GM to see us. We recognized the local staff and customer mgt team on lower level who really tried their best. My previous experience having similar issue have been managed in a completely different ways including the compensation part towards the customer.

honeymoon hotel”

it's a good place to stay specially for a couple who looking for a private and quite place

Perfect hotel, well located in Karon beach”

Moevenpick is the best hotel at Karon beach. The plunge pool villa is charming, in a quiet place. Comfortable and clean. The breakfast is excellent.

Great Resort”

We stayed for 5 days in mid Oct 2014 in a plunge pool villa. big and nicely decorated room with a terrace for the pool that was full of insects. free WiFi in the rooms was organised and it worked very well at good speeds. The breakfast has a variety of items but the taste was not that good, the gardens were beautifully kept and the pools were immaculate, clean and clear. the live Thai music in the lobby each day was beautiful - a really nice touch. The stuff were polite, tidy, well groomed and treated us as a customers. Overall, we feel that the location is great for anyone looking for a quite location that not much far from Patong, there are lots of dining options a short walk away and the resort is relaxing and in beautiful condition.

excellent room”