Thank you for your review of your recent stay at the Novotel Singapore Clarke Quay. I am sorry to hear that you encountered several issues during your visit, please accept my sincerest apologies.
Without your booking details, I’m afraid that it’s difficult for us to ensure that the exact causes of the WIFI issues you have encountered. Nonetheless, kindly rest assured that our IT manager has been advised to look into this matter accordingly. Meanwhile, your feedback on the cleanliness of your room has been addressed with our executive housekeeper for constructive action.
On a positive note, I am glad that you found the staff members you encountered courteous and helpful and while you have mentioned otherwise, I sincerely hope that this encourages you to give us another opportunity to welcome you again on your next trip to Singapore.