Thank you for taking the time to write and provide valuable feedback regarding your recent stay with us at Outrigger Laguna Phuket Beach Resort.
First, please accept my sincerest apologies for any inconvenience caused as a result of the lack of service, professionalism and genuine courtesy provided to you as our valuable guest. We pride ourselves on delivering genuine Outrigger hospitality and to read that you did not experience this is completely and utterly disappointing. We do not tolerate poor performance and attitude from our Outrigger hosts. We take these matters very seriously and I would like to personally address your unfortunate feedback directly with the individual to ensure that this does not occur again.
Naoki, once again I sincerely apologise for the unpleasant experience you had during your stay with us. I would like to welcome you again so that I can show you the true Outrigger hospitality we pride ourselves on.
Thank you for choosing to spend your vacation with us at Outrigger Laguna Phuket Beach Resort.
It was a pleasure to host you and sincerely appreciate the 10 out of 10 review. This confirms to us that we are truly sharing the Outrigger way with our guests in caring for each other, caring for our guests and caring for our place with our values as our guide.
We hope to welcome you again in the near future.