I arrived late - just an overnight layover. When I opened the door, there was water on the floor, apparently a leak from an AC on the ceiling. I was extremely tired after a long flight but I had to wait for someone to clean it up. The hotel is old, so there were some holes and stains. You can hear quite a lot from the next rooms, especially water-related. Wifi is available only in the lobby area. It was only a 10-hour-stay so it did the job.
2018年9月 | 3泊滞在
value for money”
Guam is just a small island, you don't need lots of facilities and 5 star hotel while on tours. if you just need a place to sleep and leave your things go for this hotel. they don't serve breakfast but that is ok, there are some nearby to-go fastfood chains and family mart just outside the street. restaurants are just across the street and outside the building, so nothing to worry. We have a connecting room that has 4 beds and a bathroom. spacious in a way for a group of 4.
2018年11月 | 1泊滞在
the power went out. when it came back on, the ac didnt work. the phone lines and wifi was down. I was miserable and hot all night. never again. when I told them in the morning they were like sorry. oh ok thanks
2018年9月 | 6泊滞在
This place is in a great location within walking distance to the main downtown area. You can rent a car, but parking can be tedious if the lot is full. You need to park on the street or in another lot which is not stated anywhere. The room is clean and the staff does an amazing job.. but this place needs some upgrades. You can see the painted walls with touch ups and the bathrooms with touch ups.. you can see the doors chipped or many other issues that show that this place needs to be refurbished. The elevator was not working, but the other one was even though it did not cause issues to get to the room. The card key was malfunctioning, but if you blew on it it would work again.
2018年6月 | 2泊滞在
Hotel is dated, 20+ years, old decor, definitely could be updated. Expect only basic amenities. Beds could be more comfortable, mattresses seem to be on the low end. Basic cable provided on in room tv, some rooms had flat screens, some had 13" tube tvs. Location is nice and near the beach, bars and shopping.
2018年12月 | 5泊滞在
hard wood floors, comfy beds, big bathroom and daily cleaning makes this place so amazing. ”
Walking distance to many great attractions and restaurants. exterior does need to be updated, building looking old and gloomy but rooms are comfy.
2014年4月 | 6泊滞在
Location, Price and Friendly Staff
Our stay was quite pleasant. The hotel is ideally located at the heart of Guam's tourist haven, Tumon Bay, with everything within walking distance to the restaurants, bars, SandCastle, Pleasure Island, DFS, ABC stores and the beach, which is around 5 minutes walk across the hotel. The Bus Stop is just outside the hotel... Wifi in the room, with mini ref...Spacious lobby... Friendly and Accommodating staff.
2013年11月 | 7泊滞在
Clean, friendly staff, access and value for money”
The location of the hotel is right in the center of the city. There is easy access to various restaurants and shopping centers. The bus stop is just outside the hotel so it's very easy to get around
My stay was quite pleasant. Although the hotel is an older one, what it lacks in amenities and luxury is compensated by its friendly staff and location. It's the best place to stay for those with a tighter budget who would like to spend their time shopping and sight-seeing. I will definitely stay here again during my next visit to Guam.
2012年10月 | 2泊滞在
Great location, spacious and clean room ”
spacious room, clean room, friendly staff and hotel accesible to majos stores and supermarkets and within walking distance to affordable as well as exotic eateries and shopping mall, safe and well lighted and accessible to free transportation for major supermarkets like KMart, Guam Shopping Center and Macy's.
We had a wonderful stay. The hotel contrary to reviews that I have read, the room in the hotel where we stayed is very clean and spacious. The beddings are very clean. The staff are friendly and accomodating and helpful. To top this all, the hotel is accessible to major supermarkets and malls. It's within walking distance to affordable eateries such as McDonald's and also to exotic restaurants such as the Korean Barbecue right in the hotel lobby and the Chinese all you can eat lunch and dinner next door. Free transportation is available to go to KMart, Guam Shopping Center (outlet stores) and Macy's. To top this all the hotel is quite big for the price that we paid. My husband and I are planning to stay at Pacific Bay Hotel again a month from now when we visit Guam for the Thanksgiving Sale at Macy's and KMart.
2018年9月 | 5泊滞在
Clean Room. Hotel is accessible. Nice and polite staff.
2018年8月 | 1泊滞在
Just stayed one night though”
I couldn't stand for the sound of the plastic sheet(?) under the regular sheet. Whenever I moved, the sheet made so much sound. Couldn't have a good sleep. Also, the faucet in the bath tab fell off while I was taking a shower, so I was able to have only one minute shower. Although a guy came up to fix the faucet right away, it took some time to repair and the bath room became so dirty after he repaired. I needed to clean up the bath tab and bathroom floor. Definitely no recommendation for a family.
2018年9月 | 1泊滞在
Super 8 equivalent ”
Toilet ran all night, old and run down hotel. Too much for a nights stay but everything is expensive in Guam.
2018年9月 | 2泊滞在
Not far from airport, metre taxi just Us$22/single ride.
Free wifi in lobby, but us$5 in room wifi for hold stayed.
2018年7月 | 2泊滞在
Not worth a cent”
Everything need to pay.
Wifi in the room need to pay USD$5/-, hang most of the time.
Hotel did not even provide single bottle of water.
I had a very bad experience with the stay.
2017年12月 | 1泊滞在
Very noise in the night/ all pay even hair dryer”
I was staying here for short terms
Place is very close from beach and shops.
But i have to pay for 5usd for hair dry and it was deposit.I can not belive!!
I paid room wifi for 5 usd. It wasnt connected very well...
2017年8月 | 4泊滞在
Dirty, Old room, safety is in question”
we were having a very bad experience staying here. First, found myself woke up in the middle of the night because of noisy sound in the room, when I turned on lights, I saw 2 flying cockroaches in our room. killed them with sandals, put aside next to the bin. Next day, although we put the sign"clean up the room" on our door, the cockroaches bodies were still there!. Second, the room itself is not properly cleaned, you'll know the differences when you spent nights in so many different hotels. Then, on the last day of our stay, realize that lost one of my goods. Asked the receptionists, cleaning lady, nobody knows. Last one, They double charged my card, fortunately after days of back and forth email with both hotel staff & my bank, all things were settled.
2017年2月 | 5泊滞在
It was a great experience to stay at Pacific Bay Hotel. Staff was helpful, location is just perfect ”
Frankly speaking, you get what you pay for. It is very clean, staff is extremely helpful, location is perfect, 5mins away from the beach and lots of restaurants around. In overall it was pleasant stay.
P.S. I want to personally thank receptionist called Edrea, who check us in and out!
2016年8月 | 3泊滞在
budget hotel for basic needs”
Good to stay if you're on budget and don't really care about the cleanliness and amenities at the hotel. Location (bus stop, ABC store and restaurants nearby) is great and walkable to 'down town'. and beach. As I traveled on my own, so safety and location is my priority and I really don't care much about the rest.
2016年4月 | 3泊滞在
A stone's throw away”
Very accomodating staff, early check-in provided to us, restaurants in the hotel, a short walk to Tumon Sands, DFS, The Plaza, JP Superstore, dining places, beaches, etc. Very near an ABC store. Red Guahan shuttle bus stop just in front of the hotel along San Vitores Road for unlimited rides to/from the Guam Premier/Micronesia Mall or just simply hop on/hop off with the use day passes.
2014年10月 | 1泊滞在
1. Hotel facility is very run down. Reviews say 15 years ago this would've been ok. I assume 30 years. The hallway carpet smelled fungal, with lots of burn holes on them (dunno how they got there). Beds have plastic on them so they are noisy when you move and uncomfy since there is no air circulation. Pillows a bit too old for use as they are very limber already. Towels had yellowish stains. I hope they are from sunblock vs pee. Toilet and shower had lots of rust on them. Toilet tiles have water streaks on them and have dark stains. TV is a 19" tube type with less than a dozen channels on them. Cable box and remote from the 90s. But...flooring has fresh vinyl on them so that's a plus.
2. Upon check in, stayed in the room to rest for a while and within an hour the door was being opened. No knock, no announcement, no "excuse me housekeeping" but literally they tried to open the door as if it were empty. Apparently they wanted to change the shower curtain bcoz it was soiled. The new shower curtain had thick hardened snot on it so I guess the older one was worse.
3. Airconditioning for some reason becomes very weak at night. Had myself moved to different rooms but they all had weak to no airconditioning. IT WAS HOT! I had to borrow an electric fan from the front desk.
2013年11月 | 1泊滞在
Budget Hotel in a great location!”
Location, quick check in/out, good parking
If you stay here don't get the room with only a view of the downstairs lobby! Yikes, I couldn't even see out of the building. Wi-fi is only free in the lobby, and it's $15/day for wi-fi in your room, but you'll have to put down a $250 deposit for the Mi-Fi machine!! They even charge $3.00/hour for a floating ring for the pool! The power went off for several hours while I was there. It is within walking distance of a lot of shopping areas and restaurants. The beach is across the street. Thank god I only had to stay there a day!
2013年9月 | 2泊滞在
Great location for the price with excellent staff.”
Location, price & staff.
This hotel is located in the heart of Tumon Bay with bars, restaurants & nightlife all within walking distance. Stayed in a few hotels while in Guam & this one for the price was definitely our favorite. the hotel manager & his staff were very accommodating & extremely helpful with anything & everything that we needed. Would definitely recommend this hotel to friends & family that are visiting Guam & if I get a chance to make it back there ever The Pacific Bay Hotel is where I'll stay.
2013年8月 | 3泊滞在
Budget-friendly hotel & Convenient Location”
Near the bus stop, good restaurants, ABC store.... budget friendly...
We had a good 4-day stay in Pacific Bay Hotel... The rooms may not be as nice as other hotels we had stayed in, but the staff did try to keep their best to keep the room clean... room is irregularly shaped... bathroom old (some fixtures are rusty). We didn't see nor smell molds in our room as reported by other hotel reviewers.
We loved the convenience of the hotel location - nearby restaurants, ABC store, bus stop in front of hotel. Friendly and very helpful staff.
This hotel is ideal for budget-conscious costumers who are not so particular about how old or run-down the facilities are. We were in Guam for shopping and the beach... and staying in Pacific Bay surely helped us meet these objectives.
2013年2月 | 6泊滞在
reasonable price, great location; have free wifi in the lobby
I was kind of worried of our stay in PBH cuz the price is much less than the other fancy hotels. It turns out the place is perfect for us. I think it's great for those people who just expect a comfort stay with limited budget. My and my boyfriend were really suprised by the spacious room and the affordable pice. It is 5 minutes walk to the public beach across the street and also located at the main shopping area.