パレス ゲート ホテル ＆ リゾート by EHM (Palace Gate Hotel & Resort by EHM)

Dear Ting, Warm greetings from Palace Gate Hotel & Resort by EHM! Thank you very much for your detailed feedback. We are truly delighted that you enjoyed your stay, including the room comfort, décor, pool, ambiance, and the quality of our food and breakfast. It is wonderful to know that you plan to return. We sincerely apologize for the spa experience, which clearly did not meet the 5-star standard we strive to deliver. We regret the confusion regarding the post check-out discount, the lack of preparation and communication, the coordination of the 4-hands treatment, and the session ending earlier than expected. This is not the level of professionalism we aim to provide. Please be assured that your feedback has been shared with our Spa Management team for immediate review and corrective action. We truly appreciate your honest comments and hope to have the opportunity to restore your full confidence during your next visit. Warm regards, Panha SIN Cluster General Manager Palace Gate

Dear James Thank you for your generous review. We will personally inform the teams about your satisfaction with their exceptional service. We eagerly anticipate the opportunity to welcome you back in the near future. Warm regards, Yours Sincerely, Devid Sophornprak Regional Director Palace Gate Hotel & Resort

Dear James, Warmest greetings from Palace Gate Hotel & Resort by EHM! Thank you very much for taking the time to share your feedback and, most importantly, for your continued loyalty to Palace Gate Hotel & Resort by EHM. We are truly honored to be your go-to hotel in Cambodia and deeply appreciate the trust you have placed in us over your many stays. We are delighted to know that you continue to value our welcoming atmosphere, cleanliness, service, food, and room quality. At the same time, please accept our sincere apologies for the inconvenience you experienced with the shower during your recent stay. We are particularly concerned to learn that, despite reporting the issue, it was not resolved and that you were not kept informed of the status. This certainly does not reflect the standard of service we strive to uphold, especially for a valued returning guest such as yourself. Your understanding regarding the busy New Year period is very much appreciated; however, we fully acknowle

Dear M, Warm greetings from Palace Gate Hotel & Resort by EHM! Thank you very much for sharing such a detailed and heartfelt review of your stay with us. We are truly delighted to know that, after your travels, you found our hotel to be a tranquil oasis and a welcoming place to unwind. It is especially rewarding to hear that you appreciated the charm of our preserved colonial architecture, the comfort of your room, and the magical atmosphere of our swimming pool. We are also pleased that you enjoyed breakfast by the poolside terrace and your evening at the rooftop bar overlooking the Royal Palace. Your kind recommendation means a great deal to us, and we sincerely look forward to welcoming you back for another relaxing and memorable stay in Phnom Penh. Warm regards, Panha SIN Cluster General Manager Palace Gate Hotel & Resort by EHM

Dear b, Warm greetings from Palace Gate Hotel & Resort by EHM! Thank you for your wonderful review and for sharing your family’s experience. We are delighted to hear that our team’s care, attentiveness, and genuine hospitality made your stay so enjoyable. Your kind words about our cleanliness, comfort, and service mean a great deal to us. We truly appreciate your recommendation and look forward to welcoming you and your family back for another memorable stay. Warm regards, Panha SIN Cluster General Manager Palace Gate Hotel & Resort by EHM

Dear Jetendra, Warm greetings from Palace Gate Hotel & Resort by EHM! Thank you for taking the time to share such a thoughtful and detailed review of your recent stay with us. We are delighted to know that you enjoyed our spacious rooms, daily housekeeping, and the variety of experiences across our pool bar, restaurant, and rooftop bar. It’s wonderful to hear that you found the spa services relaxing and appreciated our tranquil location close to the river. Your kind words about our team’s hospitality mean so much to us — we truly value your recognition. We look forward to welcoming you back for another memorable stay whenever your travels bring you to Phnom Penh. Warm regards, Panha Sin Cluster General Manager Palace Gate Hotel & Resort by EHM

Dear Amanda, Warmest greetings from Palace Gate Hotel & Resort by EHM! Thank you for sharing your experience with us. We are pleased to hear that you enjoyed your spacious room, the cleanliness, and most of the dishes during your stay. Your feedback regarding the dessert, coffee, and spa treatment is truly valuable—we will carefully review these points with our culinary and wellness teams to ensure improvements are made. We also appreciate your perspective as a Cambodia resident. While our services are designed with international travelers in mind, we will continue working on ways to create a more diverse experience that can also appeal to local guests enjoying a staycation. We’re glad your overall stay was enjoyable, and we hope to welcome you again in the future. Warm regards, Panha SIN Cluster General Manager Palace Gate Hotel & Resort by EHM

Dear Elizabeth, Warmest greetings from Palace Gate Hotel & Resort by EHM! Thank you very much for taking the time to share such a wonderful review. We are truly delighted to hear that you enjoyed your stay — from our welcoming team and relaxing atmosphere to the spacious rooms, delightful breakfast, and the intimate ambiance of our rooftop bar overlooking the Royal Palace. It means a great deal to know that we could make your visit to Phnom Penh so memorable. We would be absolutely delighted to welcome you and your family back again in the future. With my warmest regards, Panha SIN Cluster General Manager Palace Gate Hotel & Resort by EHM

Dear Wesley, Warm greetings from Palace Gate Hotel & Resort by EHM! Thank you very much for sharing your detailed feedback following your recent stay with us. We are pleased to know that you appreciated our excellent location within walking distance to many key sites, as well as the quality of our breakfast and the quiet, efficient air conditioning. Your kind words about our helpful and attentive team are especially valued and will be shared with them. We regret that certain aspects of the layout and overall spatial design did not fully meet your expectations. We understand that room configuration preferences can vary, and your comments are appreciated as they help us better understand guest perspectives. We also note your feedback regarding the regular coffee and will review this with our culinary team. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back for an even more comfortable stay in the future. Warm regards, Panha SIN Clust

Dear Daniel, Warm greetings from Palace Gate Hotel & Resort by EHM! Thank you very much for taking the time to share your detailed feedback. I am pleased to hear that you enjoyed the spacious and comfortable room, our breakfast, pool and gardens, as well as our convenient location and the service provided by our team. I sincerely regret the inconvenience you experienced regarding the room ventilation and the initial musty odour. Your comments are well noted, and I will personally share them with our engineering team to review potential improvements. For future stays, our team would be delighted to assist in recommending room categories with windows or balconies to further enhance your comfort. I truly appreciate your valuable feedback and your recommendation, and I look forward to welcoming you back for an even more enjoyable stay in Phnom Penh. Warm regards, Panha SIN Cluster General Manager Palace Gate Hotel & Resort by EHM

Dear Lucinda, Warm greetings from Palace Gate Hotel & Resort by EHM! Thank you for your glowing review and for choosing to stay in our Palace Suite. We’re thrilled to hear you enjoyed our boutique charm, the beautiful garden pool, and our prime location overlooking the Royal Palace and near the riverside. It’s wonderful to know you appreciated the variety and quality of our breakfast, as well as the comfort and cleanliness of your room. Your kind words about our staff’s politeness and helpfulness truly mean a lot to us. We’re grateful for your high recommendation and would be honored to welcome you and your family back again. Warm regards, Panha SIN Cluster General Manager Palace Gate Hotel & Resort by EHM

Dear Mark, Warm Greetings from Palace Gate Hotel & Resort by EHM! Thank you for taking the time to share your detailed feedback and for highlighting our spacious rooms, cleanliness, and excellent team. We’re also delighted that you enjoyed our buffet breakfast — your kind words truly encourage our team to keep delivering exceptional service. We appreciate your comment regarding the view from your room. The bamboo screen design on some lower-floor rooms is intended to enhance privacy and safety while maintaining a serene ambiance. We completely understand your preference for an open view, and we will gladly assist with a higher-floor room on your next visit. It was a pleasure hosting you, and we look forward to welcoming you back for another enjoyable stay in Phnom Penh. Warm regards, Panha Sin Cluster General Manager Palace Gate Hotel & Resort by EHM

Dear Karen, Thank you for taking the time to share your experience. While we are delighted that you found our hotel first-class and our team welcoming, we are truly sorry that your stay was affected by your husband’s illness. Our team was more than happy to assist during this difficult moment, and we sincerely hope he has made a full recovery. It means a lot to us that despite the circumstances, you recognized our staff’s dedication and kindness. We would love to welcome you back for a more relaxing and complete experience, where you can fully enjoy the pool, sky bar, and all that our hotel has to offer. Wishing you both good health and safe travels ahead. Best regards, Panha Sin General Manager Palace Gate Hotel & Resort by EHM

Dear Andrea, Thank you for your amazing review and for sharing such kind words about your experience at Palace Gate Hotel & Resort by EHM. We are truly delighted to hear that our attentive staff, comfortable bedding, and beautiful design made your stay so enjoyable. It’s wonderful to know that you found our pool relaxing and appreciated the variety of our breakfast offerings. We are especially pleased that you felt special and comfortable during your stay—that’s exactly what we strive for! We can’t wait to welcome you back with your friends or family for another perfect stay. Best regards, Panha Sin General Manager Palace Gate Hotel & Resort by EHM

Dear MAKOTO, Warmest greetings from Palace Gate Hotel & Resort by EHM! Thank you very much for taking the time to share such a detailed and wonderful review following your recent stay with us. We are truly delighted to know that you felt comfortable throughout your visit and that our team — from the front desk and housekeeping to the drivers and restaurant staff — made a positive impression with their warm and kind service. It is a pleasure to hear that you enjoyed our prime location opposite the Royal Palace, especially the beautiful illuminated view on weekends, as well as the convenience of tuk-tuk access around the city. We are also very happy that you enjoyed dining at Mealea Restaurant and found the Khmer cuisine delicious. Your kind words and recommendation mean a great deal to our entire team. We sincerely appreciate your trust in choosing Palace Gate Hotel & Resort, and we very much look forward to welcoming you back on your next visit to Phnom Penh. Warmest regards, Panh

Dear Vidyasagar, Thank you for your thoughtful review and for choosing Palace Gate Hotel & Resort by EHM for your family stay. We are delighted to hear that you had a wonderful experience with us. Our team always strives to provide personalized service, and we’re glad we could accommodate your family’s vegetarian meal preferences throughout your stay. It’s also great to know that you found our location convenient and enjoyed the spacious rooms. We truly appreciate your recommendation and hope to welcome you and your family back for another pleasant stay in the future. Best regards, Panha Sin General Manager Palace Gate Hotel & Resort by EHM

Dear Chanpho, Warm Greetings from Palace Gate Hotel & Resort by EHM! Thank you for your perfect rating and for sharing your thoughtful feedback. We are delighted to hear that you enjoyed both Palace Gate & Residence by EHM and Palace Gate Hotel & Resort by EHM, appreciating our clean rooms, peaceful atmosphere, and especially our friendly and attentive staff. Your kind words mean a lot to us and motivate our team to continue delivering excellent hospitality. We look forward to welcoming you back to either of our properties for another relaxing stay. Warm regards, Panha Sin Cluster General Manager Palace Gate Hotel & Resort by EHM

Dear Lip, Thank you for your fantastic review and for the perfect rating of 10/10! We are thrilled to hear that you enjoyed our prime location, especially during the King’s Coronation celebrations. It’s wonderful to know that our team provided top-notch service from your airport pickup to your check-in, and that you found our rooms comfortable and our breakfast selection adequate. Your kind words about our team and the overall experience mean a lot to us, and I will be sure to share your compliments with the entire team. Thank you for choosing Palace Gate Hotel & Resort for your stay, and we look forward to welcoming you back for more memorable experiences! Warm regards, Panha Sin General Manager Palace Gate Hotel & Resort

Dear Lisa We are delighted to hear that Palace Gate Hotel & Resort has been part of so many journeys that you've taken. We hope that you will stay with us again on your upcoming trips. Our team are always ready to welcome you back. Thank you very much for your loyalty and trust. Yours Sincerely, Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

Dear Chunke, Warm greetings from Palace Gate Hotel & Resort by EHM! Thank you for sharing your delightful review of your recent stay with us. We are thrilled to hear that your experience was exceptional and that our team made you feel welcome and well cared for throughout your visit. I sincerely apologize for the minor issue you encountered with the clogged toilet, but I’m pleased to know our team was able to resolve it promptly and that our gesture of complimentary wine and a fruit platter added to your overall satisfaction. Your kind acknowledgment of our commitment to guest satisfaction truly motivates us to keep delivering memorable experiences. It’s wonderful to hear you found your room comfortable and our amenities enjoyable. Your high recommendation means the world to us, and we can’t wait to welcome you back for another exceptional stay. Warm regards, Panha Sin General Manager Palace Gate Hotel & Resort by EHM