Doors leave huge gap / not secure/ mosquito infested”
The doors of the room go directly outside. Upon arrival the doors were wide open and the room was full of mosquitos . Even when shut there were wide gaps in doors and windows. The mosquito net had holes and there was sign up that putting up mosquito coils would be fined (which speaks for itself). The room smelled musky and was tiny. It was impossible to lock the door when in the room and when locking it from the outside with the lock provided you could push the door open several inches to look inside.
We got a bunch of mosquito bites as soon as we entered the room,felt it was not possible to securely close the room and decided to look for another place to stay. For just $4.- more per night we found much nicer,very secure and clean accommodations in the same neighborhood the first place we checked into. Then we went back to see if we could get a refund but were met by a completely uncompromising attitude. No English was spoken so a resident/ permanent guest(?) translated that we would not get anywhere trying to get any money back. My husband very politely explained that we could not have cancelled in advance since we really wanted to stay but only realized the conditions were unacceptable upon arrival. We offered the first and even the second night's pay to make up for the losses ,(my husband even offered he would help work on the doors for free to make them shut more securely) but the lady ended up insulting us and telling us to vacate the premises( this was when we had paid 5 nights in advance). They called agoda and the agent asked us to send pictures of the problem areas and they would get back to us. A few days later agoda did get back in touch and said the owners were completely unwilling to offer any type of a refund but agoda would refund 2 out of the 5 nights since they understood our problem. I would absolutely not recommend staying at this guesthouse. The pictures make it look clean and romantic but they are not an accurate portrayal. There are great plac