チェックイン開始時間は02:00 PM、 最終チェックアウト時間は12:00 PMです。ご予約手続き中に、アーリーチェックインまたはレイトチェックアウトのリクエストが可能です。ただし、当日の空室状況により、お客様のご要望にお応えできない場合がありますので、あらかじめご了承ください。なお、指定時間外のチェックインまたはチェックアウトには、追加料金が発生する場合がございます。 ホテルでは、チェックイン前およびチェックアウト後にご利用可能な荷物預かりサービスを提供しています。 フロントデスクは24時間対応しています。
ザ ナイン ホテルでは、お車でお越しのお客さまにご利用いただける駐車場をご用意しています。 ホテルでは、ロンドンまでの移動手段をお探しのお客さまへ、レンタカーの手配サービスをご提供しています。
ザ ナイン ホテルでは、客室を含み館内での喫煙が禁止されています。
ロンドンを訪れる際には、快適な設備と一流のサービスを提供するセラフィーヌ ロンドン ケンジントン ガーデンズでごゆっくりとお寛ぎください。 ここからは市内へのアクセスも良く、滞在拠点にピッタリです。 アゼルバイジャン大使館, ベラルーシ大使館, モンゴル大使館などの周辺観光スポットやアトラクションへのアクセスも充実しています。
Best Western Internationalが提供するおもてなしと憩いの空間をご堪能ください。 当施設では本物の上質を知るお客様にも満足いただけるこだわりの設備・サービスを多数ご用意しております。
全22室ある当施設では、ルームタイプにより薄型TV, エアコン, 暖房, 書斎デスク, iPodドッキングステーションなどを備えており、一歩を足を踏み入れれば’日々の喧騒を忘れさせてくれるようなくつろぎの空間となっています。 さらに、ご滞在中は当施設主催のさまざまなレクリエーションをご満喫いただけます。 セラフィーヌ ロンドン ケンジントン ガーデンズのプロフェッショナルなサービスと充実した設備をお楽しみください。
Small hotel in a great location for the Royal Albert Hall. Double room was clean with good facilities. Double bed for a couple was too small in my opinion and an inadequate size duvet made for a very restless night. Apart from that very nice hotel.
Location, staff excellent but it was probably one of the smallest rooms I ever stayed in. ”
For the price I would have at expected a bigger room
room is small, but very clean and near famous shopping place
Modern room, super clean. The bed is the most comfortable I´ve slept on! Breakfast is a bit poor, does not have much variety, specially if you have wheat intolerance, but the excellent location, good room and staff courtesy makes me come back here again.
Good location but old”
Good location. Minutes walk from tube and Kensington Palace. However bed is too old and too soft (Spring does not work) Bed desperately needs to be replaced. Walk up to reception (no lift) on first floor can be tiring especially with heavy luggage.
Walking distance to High Street Kensington tube, Kensington Palace, Hyde Park, Royal Albert hall & museums
Good value hotel”
Excellent value for the three of us, would use again at the price
Suites Not Worth The Money!”
When booking the only room available was a Junior Suite, this was slightly more than what I wanted to pay but due to being in the location I wanted went ahead. I have stayed in this hotel previously and found it to be a good standard for the price, however the room that is classified as a Suite I found lacking and not worth the extra cost. Most places I have stayed that advertise Suites have a sitting area, this room however had a single bed put in it also, which meant although they did squeeze in a chaise longue it had to be put right at the side of the double bed making it very difficult to get in and out. Also there was no plug for the sink which made it difficult for my husband to shave and the mirror lights in the bathroom were constantly blinking on and off. The bathroom in general looked in need of refurbishment. In truth I felt that the room set up was more for making money with having the single bed in it at the expense of the guests comfort, they would be better of taking out the chaise longue if they want to keep the single bed.
VERY NICE STAY ”
Everything was fine and they were very helpful.
The hotel entrance was hard to find, I walked past it twice before I realised where is was - I would suggest some kind of street level signage would be helpful. Staff on check in was very polite but realy should smile to greet their guests and should go over the booking as part of the service. Although he could not offer us a twin room, he provided us with an upgrade to a fmaily room which was a lovely gesture and was much appreciated. Unfortunately the lift was exceptionally slow and we ended up having to walk up the 3 flights of stairs with our heavy cases. At one point during my stay I managed to get in the lift but quickly regretted it as it got stuck and the lights blacked out; there is no safety door either which was worrying if chidren had been in there. The room had a lovely big window and plenty of space. The windows also opened which for me is a bonus as it is always nice to have fresh air in the room as opposed to air conditioning. My only concern was that there were no safety features and being a family room, if there were children there they could easily climb up on the side and fall out of the window. I was disappointed with the bed, the mattress felt worn and saggy which made for a bit of a bad back in the morning, but since I was only there for one night it wasn't a major issue and I realised that the staff couldn't do much about it anyway. I don't know how this is a 4 star hotel. You expect a certain standard of facilities and safety which unfortunately the hotel did not meet and the staff could not make any better. I think the company should be looking in to this as they have clearly overlooked some standards and it is not for the staff to be sorting. The hotel was in a very good location, and the standard of cleanliness and staff care was very good. Over all a good stay, but not a 4 star standard. I gave the food a 1 because I didn't eat there. A "not applicable" should be available!!
Good location. ”
The aircond wasn't functioning properly. We have to call to get it fixed but it was not functioning again the next day. Breakfast is just a simple one, bread, cheese, ham, coffee, juices.
It was in a great spot. And well connected.”
Great. Too short.
Not up to expectations”
Was OK, nothing Special. Disappointing breakfast and Hotel facilities.
Strange Behavior !!!”
Rest everything was fine but was really surprise with the Behavior of Manager in the Hotel. I personally find him rude in many place it was like he is letting me stay FREE of cost or something. The reasons best known to him.
Good value for money”
The hotel was comfortable although the air-conditioning struggled in the warmer weather. The rooms are small with little room around the bed (which is huge!). Convenient location.
superb located hotel”
Just what we needed. Great location for our night out and for shopping and the museums the next day.
Unacceptable dirty at the lowest standard”
The amount of dirtiness in the room and toilets was unacceptable, it was obvious that the toilet was not cleaned after use as there were dried drops of wee on the edge, the toilet brush had remains of faeces. I actually went to have a shower at a friends house as it was impossible to enter into the bathroom as I would have vomit. The room was dusty but good looking. A shame as it seemed they have recently spent a large amount of money in refurbishing.