Thank you for choosing to stay at Shangri-La Hotel, Bangkok. We appreciate you for taking your time to write this review. We are sorry to hear about your disappointment in terms of the location of your room and that you lost the mobile Wi-Fi during your stay at the hotel. We wish to apologize for the shortcomings in service and the ungracious correspondence you received from one of our team members and we have informed our department heads about your constructive comments on some aspects of our service to make sure seamless experiences are offered for our guests. Your honest feedback is of great value for our hotel to further strive to always exceed guest’s expectations.
Thank you for staying with us and we wish to have the opportunity to welcome you back again someday.
Thank you for staying at Shangri-La Hotel, Bangkok and for sharing your valuable feedback.
It is with a heavy heart we read your review and firstly, we wish to sincerely apologize as we are extremely sorry to learn about your disappointment with our services during your breakfast since these shortfalls as you described are definitely not up to the standards that we are renowned for. Secondly, we wish to thank you for sharing your review, your observations are very valuable for us as we continually strive to further enhance our service standards to ensure that our guests enjoy memorable experiences. Your comprehensive feedback has been shared with our department head of concerned areas to prevent similar issues from occurring in the future and to further improve.
We wish to have the opportunity to welcome you back again in the future.