The taxi driver at the lobby seems like a nice guy and we book a day tour with him, turns out that's a bad idea. we book a day tour with him from the hotel to Giza Pyramid. he mandatory us to stop and go to a few shops, expensive restaurant. and without knowing the standard price for the Gize ticket and horse/camel riding, we got ripoff pretty well. that was our 2nd day in Egypt, and we learn our lesson for the rest of the trip.
2016年4月 | 3泊滞在
I had a warm welcome on arrival with excellent smooth checking without any delay , I had room upgrade which was appreciated.Good housekeeping attendance.U was granted late check out.Very good approach by Mr.Bassem Alfy FOM ,showed good interest to the comments.will stay again
2015年1月 | 2泊滞在
The right location for short visit to Cairo ”
Location, Coffee shop, and quietness.
2011年9月 | 3泊滞在
hotel is very near from airport which is good for me and also the room is big enough
2011年9月 | 4泊滞在
Wasn't happy this time!”
I am disappointed with my stay this time. During my previous visit, I have lost the internet connection in my Room and that wasn't fixed for 2 days. When I checked in this time I specifically insisted on having the internet in my room. First day was ok, second day lost the internet so they changed my room, less than 24h later I lost the connection again in the new room!!! During my complain, they said that there was nothing they could do as it is due to the internet provider, and I say I will not stay again at the Sonesta. For business travellers who need internet access, stay away from the Sonesta!
2011年8月 | 11泊滞在
Friendly staff, very professional, good facilities”
Dining, bars, swimming pool/gym
very nicely situated and very easy to access tourist sites, etc. i was pleasantly surprised upon arrival to find i was upgraded to a queen room which was very spacious. my only negative comment is that you should avoid a room overlooking the pool area if you want to sleep at night - the live entertainment around the pool is loud and goes on until 2.00 am every night!
clean, comfortable, helpful staff and good food. likely i will stay there again.
2011年7月 | 4泊滞在
Good Hotel for business”
Nice and clean rooms and good choices of restaurants
That was my second stay at the Sonesta and was as good as my first! Driendly atmosphere and good service overall!
2011年7月 | 3泊滞在
Great hotel in a good location”
Nice large and clean rooms. The hotel also offers good choice of food and entertainement.
That was good stay overall. I also appreciated the friendliness of it staff. The hotel is also conveniently located. Will go back there again
2011年1月 | 1泊滞在
Near to the airport, shops in the hotel provides good basic needs such as souvenirs, etc.
The bath tub was not clean in my opinion
the staff of the hotel are quite friendly and communicating in english is still manageable. the room is nice but i disliked the cleanness of the bath tub and the shower.
the shops located at the hotel are able to provide basic needs to travellers as i could get souvenirs, silver accessories, etc.
overall, i'll recommend the hotel to travellers as the pros is more than the cons.
2010年12月 | 4泊滞在
The casino was fun.
Overall, I am satisfied with the stay. Enjoyed the casino at the hotel and the casino staff was really friendly and kind. The hotel staff could do much better and perhaps start listening to the guests more often instead.
2010年12月 | 2泊滞在
Good hotel! ”
Away from shopping facilities
good location for tourist as the location of the hotel can skip the massive traffic problem of cairo downtown. very close to giza. staff are friendly. just be mindful of the casino as it will caused un-necessary expenses tough it could be fun!
2010年11月 | 5泊滞在
Horrible Service with Reservation”
poor customer service, dirty rooms, really bad service
i came at 12:00 pm with a reservation for a room, the reception says we are overbooked and have no rooms available even though i had a reservation and told me to wait in the lobby for further news on a available room. after 4 hours waiting the manager finally tell me they have a small room. after checking in the room it was very small, disgusting room. i was surprised a hotel this big had something like this. the manager said he would change my room after a day or two, after 2 days the manager was unavailable and still no available room.
i have been to this hotel before and had better service, but after this trip i will never go to his hotel again.
2010年11月 | 5泊滞在
Qaulity Hotel with quality service”
Warm, professional service...many lobby shops and restaurants available
The rooms are nicely appointed and well maintained, but could use a facelift
This was my first experience at the Sonesta, and I truely enjoyed it. The room was nice, the staff were friendly and the breakfast buffet met my needs.
2010年11月 | 5泊滞在
Excellent rooms (superior single)”
Fitmess, saunas, especially excellent steam rooms, superb views, location, free shuttle to the centre of Cairo
I had been to this hotel before and enjoyed my stay. This time I had more time to use the facilities ( including the shuttle to the centre), enjoy some time at the pool and I was pleased with everything.
2010年11月 | 2泊滞在
Great decorating of lobby and resturaunts”
great breakfast and very clean
This hotel has good security and I found everything to be very clean. Good firendly service from everyone. Very elagant
2010年10月 | 3泊滞在
Comfortable but out of the way”
clean, comportable rooms with good facilities
too far from the city
Happy with the cleanliness and facilities; most staff were friendly.