Memorable stay”

Staff was fantastic. All of them speaks English, what is very appreciated in Japan. They provided 5 star service. I really liked their uniforms (kimono). You can book free shuttle from yudanaka Station what is very convenient for people with lot of baggage. My room was very spacious and I especially liked red cover on kusatsu. Onsen water was too hot for me and it took me a while to entry there. I liked outside onsen. Food was like piece of art. I couldn't take enough pictures. So delicious and healthy. I also appreciate that the offered me food of my friend, who couldn't join me last minute. I would just change paper oshibori for hot towel ones.

Service”

The hotel is located at the end of the street, which is still convenient for us as we drive. It is quiet and peaceful. The lady at the counter can speak English and is very polite. The onset on the top floor is clean and tidy. When we checked out we were served with coffee at the lobby. The service is wonderful.

Perfect stay”

Everything about or 2 night stay at Suminoyu was perfect. Staff were able to answer any questions we had and help out with dinner reservations, bus transfers, luggage transfer etc. We purchased the cloth which you can get stamped at each onsen from the hotel for 350 yen. It is the same cost as other local stores. They provided free yucata/robe and geta rental so you can walk around the onsens in Japanese style. They were able to pick us up and drop back to the station, as well as one way to the monkey park. Thoroughly enjoyed our stay.

We had a great time.”

This place was really nice. With the snow and onsens and snow monkeys. They were really nice in dropping us off at the monkey forest and then dropping off our bags in town. If you're in the mood to just relax and hear the snow fall on to the ground kinda ambience you're in for a treat. The food was ok. I had some dietary restrictions so I could not eat all of it but the ones I tasted was wonderful. The staff was really nice and helpful. Even the room was wamed up for our arrival. It was great. Only regret is having too short of a time there.

Nice accommodation and service”

The room is clean and quite. The staff is very nice and helpful. They provide us many advise and choice on our trip. The food is good and worth coming.

Such a nice place to stay.”

Onsen was a very good and wonderful

good”

the food staff onsen rooms...everyhthing was very good...highly recomended

最高!”

One of the best ryokan I've stayed in Japan

ホテル付近の道が狭い”

ホテルに行く道が細いです。 誘導していただいたおかげで 無事に車が通れる事ができました。

最高!”

朝食、夕食共においしく、雰囲気の良いお宿でした。

最高のスタッフさん”

お料理が美味しくて、量もちょうどよかったです。 お風呂も気持ちよく利用できました。 スタッフさんが素晴らしいです。 翌日、別の宿まで荷物を運んでくださり、とても助かりました！ 湯巡り用のグッズもすべて貸し出ししてくれます。 料金設定が安すぎると感じるほど、本当に良い宿です。

Wonderful experience all around”

Fantastic and attentive staff. Excellent English skills. Amazing meals that are delicately and deliciously prepared. Great place to rest after a full day of skiing.

One of the best in Shibu Onsen”

One of the newest and cleanest ryokan in Shibu. Very friendly and helpful staff. Clean big room and good food. All for a good price.

The hotel was very good in overall.”

Recommend for this hotel. So impress with service and foods and the price.

Two thumbs up!”

5-star service from check-in to check-out. Breakfast & dinner which were included was totally unexpected - 5 star food & service! Stay of 1 night was too short as hotel is located at the onsen village. Even at short notice, we were picked up at the train station. Free shuttle to Jigokudani Monkey Park. Walking distance back to hotel (nice walk).

Not perfect but Great overall!”

Homely, staff are excellent, food is fresh, a bit far from Yudanaka station but accessible to bus stop, shuttle service, close to Jigokudani snow monkey park. Onsen is a simple but nothing wrong with that! This onsen does have a long and rich heritage, Midori (the owner) can explain to you if you ask :)

Traumhaft”

Wir haben zwei Nächte in Suminoyu verbraucht und die waren definitiv Highlight unserer Japan Reise. Dank diesem ryokan durften wir authentisches Japan erleben: Sehr leckeres traditionelles Essen (viel zu viel! :)), Onsen (Vorsicht, sehr heiss!!), exzeptionelle Gastfreundschaft und Hilfsbereitschaft des Personals.

Beautiful and welcoming stay”

Amazing ryokan which is run, and had, a family personable feel to it. Great location in Shibu Onsen to try all 9 public hot spring baths (good fortune if you do them all!) as well as see the snow monkeys in Jigokudani monkey park. Delicious dinner and breakfast included in ryokan price which made it very good value. Also free shuttle to and from Yudanaka station and to monkey park.

excellent! most memorable stay”

the service was top notch! the place is very confortable. the meals are delicious. do the 9 onsen tour!! it is the highlight of our Japan trip.

Everything was perfect!”

Had a wonderful stay. Accomendations were way beyond expectations as were the included meals. Easily the highlight of my trip. When I return to Japan I will make it a point to return.