サンスリ プーケット ホテル (Sunsuri Phuket Hotel)

Dear Khun Smuth, Welcome back! and thank you very much for taking the time to share your lovely review! We’re delighted to hear that you and your family enjoyed your stay with us, especially the refreshing mountain breeze, our spacious and fun pool areas, and the warm hospitality provided by our team. It’s wonderful to know that your children had a great time on the slide and the jumping platform! Our staff takes great pride in offering personalized service, and we're so pleased to hear that their efforts made your stay even more memorable. Your kind words about the comfort and cleanliness of the room are truly appreciated as well. Lastly, we very much look forward to welcoming you and your family back again soon for another relaxing holiday! Kindest regards, SUNSURI PHUKET Team

Dear MingMing, Thank you so much for your thoughtful and detailed review. We’re truly delighted to hear that you and your family had such a wonderful stay with us. It’s heartwarming to know that you appreciated the peaceful atmosphere, the cleanliness of our facilities, and the quality of our food, service, and spa. Our team takes great pride in creating a guest-centric experience, and your kind words affirm that we’re on the right path. We’re glad you enjoyed the convenience of our shuttle service and the easy access to Nai Harn Beach. Thank you for your thoughtful suggestion regarding the 7 a.m. shuttle service; we truly appreciate it and will certainly take it into consideration to further improve our service. Thank you again for your high recommendation and for choosing us over other hotels during your trip. We hope to welcome you and your family back for another memorable stay soon! Kindest regards, SUNSURI PHUKET Team

Dear Minji, Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that you enjoyed our spacious pool area, and it’s wonderful to know it provided a fun and relaxing space during your stay. We’re also glad you liked the breakfast! We appreciate your comments regarding the room and apologize for any inconvenience. Thank you for bringing this to our attention; we will look into it to ensure a more comfortable stay for future guests. Regarding dining options, we regret that you didn’t find nearby restaurants during your visit. In fact, there are many great places to eat within walking distance, and our team would have been happy to recommend some local favorites. Please don’t hesitate to reach out next time, we’d love to help you make the most of your stay. It’s great to know that you enjoyed the proximity to the beach, and we look forward to welcoming you back soon for another enjoyable stay. Warm regards, SUNSURI PHUKET Team

Dear 호성 Thank you so much for your lovely feedback! We're delighted to hear you enjoyed the swimming pool, our well-equipped facilities, and the delicious breakfast. It's also wonderful to know that our team, especially Mr. Keay, made your stay even more enjoyable with his kindness and helpfulness. We're glad the ride service made getting around easy and convenient. We hope to welcome you back again soon for another relaxing stay! Warm regards, SUNSURI PHUKET Team

Dear Geetanjali, Thank you for sharing your feedback. We are very sorry that certain aspects of your stay did not meet expectations, and we sincerely apologize for any inconvenience caused. As our hotel is set in a tropical climate surrounded by lush greenery, occasional encounters with small wildlife such as lizards may occur. This is natural in the area, though we always strive to minimize it and ensure guest comfort. For the ants, please rest assured we have a regular pest control schedule using eco-friendly, green-certified products, and we will continue to strengthen our measures. Regarding plastic bottles, we have considered this carefully. Due to our hillside location, transporting glass bottles is challenging and requires more energy. Therefore, we provide recyclable plastic bottles and maintain clear waste separation at the back of house to support sustainability. Concerning amenities, dental kits are available upon request, and our team is always ready to assist for your comf

Dear Lisa, Thank you for sharing your feedback. We’re truly sorry your experience did not meet expectations. Before your departure, our team offered a complimentary upgrade to a higher room category, which was kindly declined. We also sincerely apologized for the early morning noise caused by a one-time charity mini-marathon nearby. We understand how this affected your rest and regret the inconvenience. Regarding the room condition, we’re sorry to hear it was uncomfortable. Your concerns have been shared with the relevant teams for immediate review. We also apologize if our early morning response did not meet your expectations, this was never our intention. Please note your booking was under a non-refundable policy, acknowledged at the time of reservation and again before departure. While we aim to support our guests as much as possible, we must also follow booking terms. Thank you again for your valuable feedback. Kindest regards, SUNSURI PHUKET Team

Dear Barbara, Thank you very much for sharing your feedback with us. We are pleased to hear that you enjoyed the comfort and cleanliness of our rooms, as well as our pool and lounge area. Your kind comments are truly appreciated. Regarding the fruit knife, please allow us to clarify that for safety reasons, the hotel does not provide sharp items in guest rooms. However, our team is always happy to assist by cutting fruit upon request or advising where a fruit knife can be purchased nearby. We apologize for any inconvenience this may have caused. Thank you also for your valuable comments on pricing, drink selection, and breakfast pastries. Your feedback has been shared with our team for review and improvement. We hope to have the pleasure of welcoming you back again in the future. Warm regards, SUNSURI PHUKET Team

Dear Natasha, Thank you so much for taking the time to share such wonderful reviews on your recent stay with us. We are indeed extremely thankful to receive all your compliments. We highly appreciated your positive comments about the friendly family hotel, the staff friendliness and the restaurants etc. We are delighted you found everything to your liking, as we strive to continue the exceeding guest experience and it is rewarding to know we succeeded with your stay, rest assured that all your feedback will be shared with the entire SUNSURI team. Lastly, we cannot wait to welcome you back for another memorable stay and look forward to your next travel plans soon. We all wish you safe travels when returning to Phuket. Kindest regards, SUNSURI PHUKET Team

Dear Nuria, Thank you very much for your amazing review! We're delighted to hear you had such a wonderful time with us. It is fantastic to hear that you loved our staff's helpfulness, the pools, and the ease of our beach shuttle service. We are especially pleased that you loved the breakfast and supper options, as well as the selection of surrounding eateries. We are delighted you found your accommodation pleasant and the views breathtaking. We appreciate your comment on the bathroom light, and we will definitely look into it to ensure that all parts of our rooms fulfill guest standards. Thank you for suggesting our hotel; we look forward to welcoming you back for another pleasant stay at SUNSURI Phuket in the future! Kindest regards, The SUNSURI Phuket team

Dear Shari, Thank you so much for taking the time to share your wonderful details review with us. We are very delighted to hear that you have spent an enjoyable time at SUNSURI Phuket. Your compliment on the overall hotel service and facilities are greatly appreciated and we are glad that you found everything to your liking as we aim to create memorable experiences for our guests, and it's rewarding to know we succeeded with your stay, and we will strive to continue exceeding your expectations on future visits. Your constructive comment regarding the variety of breakfast menu and the vending machine or mini mart in the hotel will be shared with our Management team for review. Thank you for bringing this to our attention. As you may have noticed for the pathway around Nai Harn Lake is now being upgrading by the Local Municipality, and it will be done by end of this year for pedestrian’ s convenient and safety. Kindest regards, The SUNSURI Phuket team

Dear Khun Sunun, Thank you very much for your wonderful review. We are truly pleased to hear that you enjoyed our location, facilities, and atmosphere. It’s great to know that our shuttle service was convenient for you and that you appreciated the breakfast selection and our team’s friendliness. Your kind words mean a lot to us, and we look forward to welcoming you back for another memorable stay. Kindest regards, SUNSURI PHUKET Team

Dear 현숙, Thank you so much for taking the time to provide feedback with us. We genuinely appreciate your insights and understand your concerns. We deeply regret your overall experience fell short of expectations. You comment regarding the variety of breakfast & food quality, also noisy air conditioning have been shared with the Executive Chef and Chief Engineer for review, thank you for bringing this to our attention. Lastly, we appreciate your valuable feedback, and we are committed to making improvements based on your comments. We do hope for the opportunity to welcome you back to our resort once again in the future. Kindest regards, SUNSURI PHUKET Team

Dear Maxell, Thank you for taking the time to provide feedback on your recent stay with us. We genuinely appreciate your insights and understand your concerns. We're pleased to hear that you found our facilities were excellent, your compliment on the swimming pool, the slider and the jumping platform, and the shuttle service between hotel and the beach are greatly appreciated. However, we deeply regret that your experience about the room and breakfast fell short of expectations. We take your comments seriously and will use them to improve our services standard and we will focus on these areas to ensure a better experience for future guests. Thank you for bringing to our attention. Lastly, we appreciate your constructive feedback, and we hope you might consider us another chance in the future. Your satisfaction is our top priority, and we are committed to making the necessary improvements to provide a more enjoyable stay. Kindest regards, The SUNSURI Phuket team

Dear Sanae, Thank you so much for taking the time to share your review with us! We genuinely appreciate your continued loyalty, and the kind words you have shared about your experiences at our resort It's warm our heart to hear that you found the cleaning staffs are friendly and kind, also your compliment on the variety of delicious breakfast. Our dedicated team takes extraordinary pride in providing exceptional service, and your recognition of their hard work is truly motivating. We deeply regret to hear the unpleasant experience regarding the view from your room, also the front desk clerk attentiveness, we value your feedback and are committed to addressing these issues to improve our guest experience. Once again, we genuinely appreciate your constructive feedback and on behalf of SUNSURI Phuket, we are sorry for any inconveniences that you encountered, also we look forward to welcoming you back to our resort for another wonderful stay in the future. Kindest regards, SUNSURI Phuket

Dear ShyueWey, Thank you so much for taking the time to share your wonderful review of your recent stay with us. We are indeed appreciated all your positive review, and glad that you found everything to your liking i.e. staff friendliness, good breakfast, excellent hotel location etc... As we aim to create memorable experiences for our guests, and it's rewarding to know we succeeded with your stay, and we will strive to continue exceeding our guest expectations and your kind words are truly motivating! Lastly, are very much appreciated for your compliment and looking forward to welcoming you for another memorable stay soon. Kindest regards, The SUNSURI Phuket team

Dear Mitsumi Thank you so much for your wonderful feedback! We appreciate your kind words and glad that you had a great experience with us. Your positive comment on the hotel room & facilities, the breakfast and staff are highly appreciated, it's rewarding to know we succeeded with your stay, and we will strive to continue exceeding our guest expectations. Lastly, we look forward to welcoming you back to our resort for another memorable stay soon. Kindest regards, The SUNSURI Phuket team

Dear Makoto, We regret to learn that you did not enjoy your stay very much during your 3 days here with us. With regard to your comment about the charge on credit deposit you had made when checking in, we are writing to confirm you that the credit record mentioned was canceled immediately on 10th March 2019 which was exactly on your check out date. We can assure you that the local handling bank in Thailand we have been dealing with had the cancellation record transferred to your credit card company on the same date mentioned earlier. About breakfast, we have organized international breakfast buffet to serve the guests from different countries, many Asian dishes available in this buffet line too however we have shared your comment with our culinary team and ask them to see if we can add more Asian dishes to make it more variety. Should you need any further assistance regarding the above please do not hesitate to contact us immediately. Best Regards Anirut Chutinan Asst.GM