Access to MTR and BTS is good and it was very convenient. Convenience store and shopping center are also be near from the hotel.
Although there are not many rooms per floor, I felt that there were not many elevators.
Footprints remained on the floor of the washbasin.
I had two reservations, "first and second night" and "third night", but these two reservations were not connected. The two reservations were same room type, but the key was invalidated after the second night. You should list the departure date in the "departure date" of the key booklet. The "arrival date" and "departure date" of the key booklet are not places to write wifi information. The front staff said "extend?", but I had reservations for three nights from the beginning. Not ''extend".
The entrance staff worked energetically.
There was no group guest, so the good atmosphere of the hotel was kept.
Thank you for your positive, fair and constructive comments. We are sorry about the self caused mis-understanding and are taking your advice to change the arrival booklet to reflect and clarify the departure date. As rightfully pointed out by you, this is a good and international standard that we do mostly follow, however failed to do so this time. We have retrained the topic. We look forward to welcoming you back to showcase our improvements.
We are sorry to read your comments. Based on google translation, we have a feeling that you may have rated the wrong hotel as The Robinson Dept store is not at the bottom of our hotel. We are however in close walking distance. We apologise if we are mistaken and also if there are any mistakes in the translation