The room was not as advertised on Agoda. We booked for 2 adults and 2 children but when we turned up we did not have space for the children. So we ended up having to pay for an upgraded room and even then one of the kids had to sleep on the floor. The staff blamed it on Agoda, taking little responsibility beyond a free fruit basket. Breakfast was OK but not the standard we are used to - there seemed to be much nicer resorts just down the beach and the beach bar called Memories was superb. Overall a disappointing stay.
2017年11月 | 1泊滞在
at checking surprised with an upgrade (at least 5 times mentioned by staff) but couldn't figure out what upgrade that should have been, as room booked looked nicer then the "upgraded" one.
then a bad start, from the lobby a few minutes walk trough the rain to reach the room.
staff knowledge of english extremely bad, almost impossible to communicate. breakfast in a hot open area, no aircond, and such small tables that 1 plate barely fits on it.
all in all, besides the nice location, by far not worth the money paid and definitely not 5 star level, would give it the most 3 stars
2017年6月 | 2泊滞在
Friendly Staff, nice hotel, but no electricity extended period of time.”
Friendly Staff, rooms clean and comfortable, but a major issue is no electricity for extended periods of time every day. The staff said it was issues with the town's electricity grid but a hotel this size should have back up generator.
It has been our great pleasure to welcome you at The Grand Southsea KhaoLak Beach Resort and thank you for sharing your feeling about your stay with us. We are delighted that you are enjoyed your stay with us.
Your feedback has been very helpful and has enabled us to review our processes in order to deliver quality service standards at all times.
The town’s electricity grid that quite often affect during in some season and hotel has a backup generator to back up partial services.
We look forward to welcoming you again soon.
The Management and Staff
ザ グランド サウスシー カオラック
2017年2月 | 5泊滞在
A few days by the beach ! ”
The hotel was nice, the staff nice and efficient. The "seaview room" was not with a real seaview, the room was on the first floor not high enough to see over the tree line which was blocking the sea view. Just 2 floors in this hotel, the problem is in almost all rooms I guess. The breakfast was not great just average and too European oriented. The TV was unwatchable ; lots of image cuts and we can barely reconized anyone as the quality of the reception was too low but never mind we were not there for that !
2017年1月 | 6泊滞在
Great place for traveling with young children. ”
Very friendly staff. Everybody looooves children. The hotel is well positioned right behind the beach and among beautiful trees. Air conditioning works well and our baby alarm could reach the beach, meaning we could put our LO to sleep in the cool room while we were laying on the beach. Very pleasant pool and pool area with mixed shade from the surrounding palm trees, not too busy. Ok breakfast and restaurant but a bit full of you're staying more than a few days. Good eateries within walking distance or a short taxi ride from the resort. Not very busy asphalt road allowing for walks with the stroller. The beach is vast and not too touristic. This side of Khaolak is perfect for the laid back traveller and we had a fantastic time.
2016年4月 | 1泊滞在
Everything you need”
Spacious & peaceful Premier-room zone (guess tour groups usually book rooms in Deluxe), adequate facilities, service-minded staffs. From hotel's front entrance, turn left and walk 5 mins towards the end of the road and down to the beach, will find my most favorite beach spot in Phang-nga province.
2016年2月 | 2泊滞在
Great Beach - 3 Star at Best”
Beach, Internet, Beach
I traveled with my wife and two young boys, expectations were high based on the 5 star rating. The room was ok, you could see the beach, barely, through the trees but unfortunately no bath tub. There were lots of mosquitoes and on our way back to the room they came driving by spraying insecticide without warning right in front of our kids. Internet access was great and was very fast. We have stayed in Khao Lak before and are big fans of the breakfasts, so expectations of a five star breakfast were high. Unfortunately we were disappointed. The first day they had omelettes, eggs, but no french toast, pancakes or even bacon!
The best part of the hotel was the beach. You needed to cross the road to get there, but once you were there, you were in heaven. There were beach chairs on the beach as well as in the trees which would give you some shade. There were lots of beach huts that you could sit in front of with great service, decent food and drinks. They also were very nice and gave our kids a lot of toys and floaties to use for free for the day.
You are pretty secluded at the hotel, there is a shuttle that runs, but the late one goes in at 4:30 and returns at 5:00...lol...kind of odd. If you wanna get into town then it is about 300 THB to do so, well worth it to go to some of the great restaurants in the area. There are a few places at the end of the road, which staff told us was 300m and a 10 min walk which I think was very underrated, it was much further. The staff at the hotel also said that a taxi would not take us there, which when we went across the street and asked, they took us without question.
We love Khao Lak for its beach, food and relaxed atmosphere. I think that if the hotel was marketed as a 3-star resort then our expectations would have been met, but it would need to be priced accordingly. There are a lot better and cheaper options that you could look at that would still give you access to this amazing beach.
2015年12月 | 4泊滞在
There is room for improvement”
the rooms are clean and comfortable, the pool is enjoyable.
This hotel would be much better if they provided :
- free shuttle service to city center in the morning and evening instead of the current service leave after lunch at 14h30- come back before diner at 17h at 100thb/pax.
- 1 complimentary transfer from/to other hotels within the city limit starting from 3 night stay
- serve decent coffee and fresh fruit juices instead of the chemical version they are using now
- add more beds near by the pool as there are only 20 available now for 100 guests...
Otherwise we enjoy our stay at this hotel.
2014年12月 | 2泊滞在
Stones throw from the beach ”
Location, nearness to beach, and low rise structure