totally enjoyed my stay.staffs are patient,polite and helpful.The in room dining serve food fast as well.The personal butler is very friendly and give an introduction to the room facitlies.I totally enjoyed my time here,will definitely be back again.
グランド デラックス ダブル
2018年6月 | 2泊滞在
Keep up the good service
2018年6月 | 6泊滞在
Rooms are too cold, staff is not so accommodating ”
The location is great but this hotel is too expensive for the valu it offers. Service is poor and staff is lacking basic knowledge.
2018年5月 | 2泊滞在
Great check in experience but lapse in hygiene”
Checked in with my wife and 2 young children. Very impressed with the check in. Very personalized service and one of the best check in experience. Stayed for 2 nights.
The next morning. Just when we were about to leave for breakfast, spotted a cockroach running around our room and we managed to catch it. Did not expect a cockroach in a room of a 5 star hotel.
On the 2nd night we stayed, we ordered room service. A plate of hokkien noodles and a plate of nasi goreng. We found a strand of hair in the plate of hokkien noodles. (Definitely not our hair as it was wrapped around the noodles and the hair was greasy like it was fried together with the noodles). Another unexpected from a 5 star hotel.
I have taken some photos for reference. The encounter in the room and the hair in the noodles was very disturbing. Very unexpected from St Regis.