メルボルン CBDの中心に位置するザ スワンストン ホテル グランド メルキュールは、メルボルン観光に最適なロケーションです。 市内の穴場スポットが当施設からたった0 kmです。 David Jones, バーク ストリート モール, メルボルン中華街などの人気観光スポット近くに位置しています。
Accor Hotelsは、一流のサービスと施設を兼ね揃えております。ザ スワンストン ホテル グランド メルキュールにて特別なひとときをご堪能ください。 ご滞在中は館内にて24時間対応ルームサービス, 24時間セキュリティ, 清掃（毎日）, 車椅子OK, 24時間対応フロントデスクをご利用いただけます。
各お部屋はザ スワンストン ホテル グランド メルキュールのエレガントな雰囲気が漂っており、薄型TV, 禁煙ルーム, エアコン, 暖房, モーニングコールなどの館内設備・サービスにもこだわっています。 さらに、ご滞在中は当施設主催のさまざまなレクリエーションをご満喫いただけます。 メルボルンを優雅で快適にご旅行いただくには、アクセスが便利なザ スワンストン ホテル グランド メルキュールが理想的な滞在先です。
David ullock Brisbane”
Cannot fault the location best of its kind...Rooms need a lot of renovating that means spending money to make money,,,, I had a problem with my bathroom as their was a sower over a bath now at 74 you don't need to be climbing over a bath to have a shower I asked if I could be moved to a walk in shower as I have double vision in one eye and my balance is not good I was told I would have to pay a extra $30 per night I refused to do that I found the manager very uncaring and arrogant would not listen to my dilemma as there were no bath rails nothing to hold onto asked if I fell or slipped in the bath would he be responsible the answer my fault for booking a std room it is unsafe to have a shower over a bath with no hand rails.. the cleaning of the rooms not good 3-00pm to wait for your room to be serviced the fridge full of things which they hope you buy no room left for your goods. the lifts were bad one lift working for quests 3 others for workmen as they are renovating ..
Great accommodation but Non-Existent Room Service”
Recently stayed here when I needed to book at the last minute for university. The recently renovated room was fantastic: very comfortable bed, nicely appointed room with large television, couch and some funky lighting options in the room. The only negative of my stay was the non-existent room service. Despite attempting all means of contact there was no reply, and after 2 hours I gave up and went to bed hungry! When I event left personal feedback through an email there was no response from the hotel. Obviously, there isn’t any care or concern to follow up on guest experience and feedback. I certainly won’t be staying here again!
I check in yesterday and we are two adults two baby. We r tired and sleep at 12 o'clock... Around three o'clock I smell a very strong smell. We open the door and the window, the smell still very strong which make me uncomfortable and two babys are crying. It smells like we a in a septic tank.... Horrible!! I am not sure if its have any health effects. I make three phone call to the front desk and they just come and spray some air fresher until I tell them I need move to another room.... They give me a another room card and it's a very old room... I paid 250 dollars per night and get this kid of service..... What else I can say??? Where is the smell coming from.. The staff just try to hide the truth. I believe they know that before I move in... I am very sleep now and I did not get a good rest. I don't know how they are going to solve the problem and if the smell will come out this night... Do not stay in this hotel! Definitely waste you money! Angry angry angry. The staff here don't know anything about customer service! They are not in bad manner but they did not solve the problem for the guests. this is very important for the company!!!
Very good location. Near shopping center and easy go anywhere”
Great location. Near go anywhere. Happy to stay and if have a change will go back again
Won’t be back”
First room really old and smelly , wonderful friendly staff moved us to lovely room the next day however it’s far to noisy . The rooms are not insulated from the street noise ... trams every few minutes and crowds yelling . Location great how ever am happy to have checked out
Great Location for Shopping ”
I was with a group of girls so we loved the location being in the centre of all the major shops. The bar had only 1 person working there which made it slow getting drinks. The bedroom was big and very comfortable with a good sized bathroom.
The location was perfect, smacked right in the middle of the city centre. It is very convenient to walk everywhere, if not, the free trams in the city centre can take you to further places. Check in and out were a breeze. Room was tidied up daily on cue. Room decorations could be aging a little but this does not compromise on its comfort. I will definitely be back!
Very good location. Tram is in front of the hotel. In free tram zone. Very near to shopping mall like QV mall, David jones and Myer. Also near to halal food restoran like Nelayan Restoran and block M. Very friendly staff. Hotel room spacious with 2 Queen bed, suitable for us with small children.
Great Location ”
The hotel was in an excellent location, it is right at the start of Chinatown street and is just a 10 minutes walk from the flinders station and certainly a short walk to anywhere within the city. this hotel also offers a $15 per 24hr\entry parking which is great when you are driving. the staff is always friendly, efficient, and greets you with a smile
Located in the CBD, an awesome place! ”
The Swanston Hotel Grand Mercure is a great place to stay if you want to be in the CBD. It's right in front to a tram stop, inside the free tram zone. It's within walking distance to Yarra River and St Paul's church as well as Victoria Market. The room is clean and the staff friendly. From getting taxis for us to sorting out our LeAccor memberships, the staff did help us quite a fair bit!
A good choice 4 star hotel”
This is our repeat visit. We like our stay here very much as it gives us value for money. The location is very good, convenient and easily accessible. It also has useful facilities like the gym and free wifi.
What a great spot! When we arrived in our room it was an awkward shape with a pillar in the centre. But I asked if we could move and it was no trouble whatsoever. The staff were lovely and our new room was really big and comfy.
Great location ”
The hotel is just right in the heart of the shopping centre, furthermore it is just near the corner of China town where food isn't a problem. The hotel security is tight, front glass door closed at 10.30pm and guest shall use the key card to flash at front door so that the door can be open. I am generally a nature lover therefore I didn't place the card at the door and didn't request for my room to be housekeep but surprisingly when I got back from the day trip, my room had been housekept. Towel had been changed, the plastic bag where I put my shoes had been threw away. Housekeeper should fully understand that unless it is requested by guest, they shouldn't throw away anything that they thought the guest doesn't want. Attempted to request for any toothbrush from the housekeeper who is servicing next room but they don't seems like understand what you are saying. Sound proof on the room wall need to be improve, you practically can hear anything from next door especially when there are some sexual activities going on middle of the night. Overall I will give the hotel a 4 stars.
Clean and spacious with areas for improvement...”
Frankly quite disappointed as the bedroom looks old and cold with no cosy feeling of the usual hotel. The bathroom was well equipped. Very satisfied with the location whereby shopping malls and major places of interest were within walking distance. Areas of improvement: , no complimentary in room wifi , lack of cosy feeling
We spent one night here with our 2 young grandchildren,and it was perfect for us.We would love to come here again.We had 2 double beds,lots of room,large windows,and even microwave and toaster-plus hot chocolate powder!Unfortunately we had no time to use the swimming pool,but it would have been an extra treat. We did treat ourselves to the buffet breakfast,$16 each was very reasonable,no charge for the children,and it was very good.We highly recommend this hotel.
Lovely hotel near to everything”
My stay was more than satisfactory except for the weather (raining). Love the location though the hotel is a little hidden. Even the taxi man can't locate the exact entrance. The main entrance is only accessible by tram.
Lovely hotel, Great location”
The hotel location is fabulous and room is spacious and clean. Lots of food choices nearby and tram is just a step away from the hotel. We get twin beds and the beds are pretty big. This place is nothing flashy but we are very comfortable here.
Nice cosy rooms”
Superb location and opposite Chinatown. Lots of food and shops. Transport is not a problem either as the trams are just outside the hotel. Look for Extragreen travel agency opposite the road towards the left for great bargains on day tours! I went to great ocean road for only $45! Hotel room is clean and late check out was given. Just that the heater wasn't working too well.