The Worst Hotel I've Experienced So Far in Europe”
Enough said with the title, Yeap ! I thought The Westin Excelsior Rome will mark the best of my honeymoon trip to Europe. It did; the worst one ! For a big hotel and such a well chain hotel, they should provide nice service. Instead what we experienced is the least thing. There are no provided tooth brush in the room, which we have to asked and waited for hours to have it delivered to our room for the first night. The first morning we want to ask for where to go places or where to eat, again, we have to be in lined to ask to the concierge, and they didn't bother to respond on our questions yet serving another people who just cut in line. So not to bother anymore, we decided to just took the map and went off on ourselves. Also, the other day we asked the hotel to reheat our breakfast from last night's leftovers, guess what, they don't want ! They said: I'm sorry sir, this is not from our hotel - I mean, come on ! Are you really stingy for using the microwave only ?!
2016年10月 | 2泊滞在
Hotel needs a complete renovation including the physical plant and most of the staff. ”
Not enthusiastic workers. Doing the minimum Would not return or recommend.
2016年10月 | 2泊滞在
Staff indifferent, strange policies eg. can't get more than 2 bottles of water without paying for more, bell hop takes ages to come to collect luggages, breakfast limited choices and quality, most co”
I like to tip but I don't like staff that expects tips for services they render.
2016年8月 | 2泊滞在
Very comfortable stay! ”
The Excelsior is a lovely hotel... And we enjoyed our stay of 2 nights.
Service is great and the concierge Marco was fantastic with his suggestions for eateries as well as shopping, as was Ekaterina!
The Doney Cafe has superb fare and the desserts amazing!
Location is fabulous as well..with lots of cafes, trattorias and shops all around the hotel. The hop on hop off bus tours have a stop just across the road on Via Ludovisi which was a great help!
The only thing we missed was the electric kettle in the room ( due to it's heritage hotel status) as we are used to consuming large quantities of tea and coffee throughout the day...however, the hotel offers one serving of complimentary tea /coffee per guest per day, so atleast the morning tea was taken care of.
The other thing which was a little disappointing was that although we opted for a Garden View Grand Deluxe Room on the Agoda site, we were told that the hotel does not have any Garedn View Rooms at all! The grand deluxe rooms are just larger rooms ( very large in fact!!) apparently all the rooms look out over other buildings...and probably the road on two sides as it's a corner property.
Other than these two small hiccups, we did enjoy our stay here.
2015年8月 | 5泊滞在
Grandeur, additional services, staff.
My husband and I stayed here for our honeymoon, and were blown away by the hotel. The lobby is grandiose, there's usually someone on the piano in the evenings, the service is amazing, they have incredible additional services. Ie. We wanted to use the gym, but didn't have the gear. For a very small one-off fee, they lent us runners, socks, shirts and a top. All in our size!
The lunch was delicious at their restaurant, however, breakfast was very underwhelming. For the price, we expected better quality and quantity. However, that would be the only drawback.
2013年11月 | 2泊滞在
Not a 5 star service, sloppy services”
Large bed room size, Nice gym and sauna, Warm water swimming pool
We stayed at Westin Excelsior for 2 nights & couldn't be disappointed more on my stay. Service-wise it's not even a 3-star. Firstly, when I booked through Agoda, I put in my special request for a 2-bed and higher level room; but when I checked-in, the receptionist asked me again what kind of room I preferred. I think if they simply read my request they would have known. Check-in was also incredibly slow.
After the 1st night, the bathroom was NOT throughoutly cleaned. The open shampoo bottle left in the bathroom was left open and was NEVER replaced with the new toiletries. The hair on the floor in the shower was never picked up. They also didn't pack the hair dryer and left it at wherever I left it at before I went out that morning.
We also asked for a kettle to boil hot water on our 1st night; when we were back on the 2nd day, the kettle was GONE. We ended up having to call and ask for another one without an apoloy from them.
On our 3rd day, we asked for a late check-out (1pm instead of 12pm) and they said it was ok. We went out in the morning, got back to the hotel and tried to pack at 12:06pm. HOWEVER, when we tried to access our room at 12:06pm, the access card did NOT work already & we had to go back to the reception area and asked for an extension of the access card to 1pm. I cannot believe this happened only after 6 mins after 12pm they actually made the access card not work already when they said it was okay for a later check-out. I think it was to set the card unable to access the room at 12pm SHARP.
I might sound a bit picky here for some of the things I've said but I think this is what one should expect on a 5-star hotel with great history like the Westin Excelsior. This kind of service might be OK (MARGINALLY) for a 3-star hotel but definitely not acceptable for a 5-star hotel that should be used to serve high standard customers.
2009年11月 | 4泊滞在
고풍스러운 분위기가 좋고 특히나 아침이 맛있습니다.
위치가 그닥 편리하지 않습니다.
가격이 다소 비싸지만 그만큼 만족스러웠습니다.
2016年12月 | 3泊滞在
Todo perfecto,el restaurante regular para comer o cenar”
todo lo demás muy bien
2010年5月 | 4泊滞在
El hotel Excelsior sigue teniendo la excelencia.”
Amabilidad del personal
El acceso al spa es muy incomodo por lejano
El tapete de la escalera de la entrada esta
sucio y gastado
La estadia en la ciudad eterna de Roma se vuelve
magica cuando se hospeda uno en un Hotel emblematico y asi se le puede considerar al hotel
Excelsior donde se han hospedado las mas grandes
personalides del mundo. Es maravilloso poder ir
caminando a los jardines de la Villa Borghese todos los dias o recorrer unas cuantas calles para
llegar a la Piazza d Espana o ver lo mas novedoso
de la moda italiana en las calles aledana.