agodaで宿泊当日に急きょ予約したのですが、慌てていたため日付を翌日で申し込んでいました。その旨を申し入れ、なんとか変更をお願いすると、最初はダメの一点張りで断られ続けましたが、最後はワングレード上の部屋を、差額を払うのであればいいということで了承してもらえました。 部屋の広さは申し分ないのですが、WiFiが全く使えず仕事にならず困りました。ネットのたびにロビーに降りて行かねばならず、部屋でのWiFi使用無料という点もホテルを選ぶ理由の一つだっただけに残念でした。 スタッフが言うにはルーターの電波が届きにくいのかもということでしたが…。
団体客が泊まるという事で、近くのHOME SICK HOTELに移動させられたので部屋のコメントは無しです。 移動させられたホテルは悪くなかったです。ロケーションはOK、近くにマックスバリューの小さいスーパーあり、スタバもあり、日本飯屋もたくさんあります。リバーサイド程賑やかではありませんが周りは落ち着いてると思います。夜遊びをしたい人はリバーサイドがおすすめ、この場所は日本風に飲み歩くのには最適です。
まず第一にエレベーターを稼働させるのに、ルームキーが必要なので安心感があります。部屋オープンにも指紋記録（？）が あるので、万が一の際は記録が使用できるのだと思います（確認した訳ではありませんが） 第二に、朝食がチケット制なので、部屋の人数分もらえました。（２人部屋に1人で宿泊でも、２人分のチケット）メニューも１５種類位の中から選べますし、一人分では物足りない人には満足できる内容かと思います。朝食をルームサーピスできるのも便利です。ただ、６時半以降にオーダーすると忙しいようで４５分位待たされたこともありますので余裕をもってオーダーした方がよいかと思います。 プールは写真に比べかなり小さい（１０メートル無い位？）ので泳ぎたい人にはちょっと物足りないかもしれませんが、ちょっと 水浴びしたいだけであれば十分です。 全体的に快適に過ごせるホテルでした。
同系列のking grand boutique hotel と勘違いして空港から乗ったタクシーの運転手さんを混乱させました。よく間違える人がいるとのことで、上記ホテルのフロントにはsuitesのほうのビジネスカードが置かれています。 king grand ‘suites' boutique hotel はプノンペンの中心街の割には静かな地区に位置し、ガイドブックに載っているレストランやスパなど、どこに行くにも便利です。セキュリティは最新のシステムで、治安の良いカンボジアという土地柄からすると少し大仰の感はありますが、女性や家族連れには安心なのかもしれません。私にはホテルがこじんまりとしていてアトホームでありスタッフがゲスト個々人の顔を憶えているのでそれが一番のセキュリティと感じました。 部屋も落ち着いたインテリアで広さも充分です。ただ、これもカンボジアの事情ですが、バスタブがあるものの、ゆったり浸かる程充分な湯量は出ません(シャワーを浴びるくらいの湯量は大丈夫ですが)。また、カンボジアの他のホテルでのバイキング型式の朝食と比べると、ホテル入口脇の食堂での朝食は少し量、質共に劣るかもしれません。 高級ホテルのホスピタリティを期待しなければ満足出来るホテルに思えます。
ホテル自体はそんなに大きくないですが、部屋はとても綺麗でした。 朝食がバイキングではなかったのが少し残念ですが、スタッフの方もとても親切で、 隣にあるレストランも良かったので、また機会があれば利用したいと思いました。
いわゆるデザイナーホテルですね。部屋はとてもかっこいいです。おススメできるホテルです。 周囲は落ち着いた雰囲気で、回りにはマッサージ屋、レストランがあります。とりわけクメール、スリン レストランで食べた、クメールカレーは非常に美味かったです。
プノンペンの中心部に位置しており、大変便利な立地。周囲には美味しいレストランやバー、ジムやマッサージなどが多数ある。 市内のどこにいくにも、1ドルか2ドルぐらいでトゥクトゥクで移動可能。 また、朝食はビュッフェスタイルではないものの、14種類ぐらいのメニューから毎日好きなものを選べる。 そしてこれが中々美味しかった。レストランもこじんまりとしているが、デザインは良い。 悪い点としては、シャワーの温度調整がイマイチで熱くなったり冷たくなったりしていたのと、エレベーターがたまに止まっていて、歩いて4階まで上り下りしなければならなかった事。 全体としては合格点かな。
バスタブ付きの部屋を予約したのに、通されたところはありませんでしたが、伝えると直ぐに変えてくれました。部屋は十分に広くフローリングの床だったので、1歳の娘も安心して歩きまわりました。ただバルコニーの柵が娘の身体が十分通れる幅でしたので、ソファーを動かして、バルコニーに出られないようにしました。 エアコンの質が悪いのかすごく乾燥しました。窓に網戸が付いていないので夜は開けられずに、我慢してエアコンを使いました。 部屋の鍵がハイテクそうに見えて、感度が悪く開けるのに毎回手こずりました。スタッフの対応は良かったです。ＮＨＫプレミアムが見られたのも良かったです。
ネットで見たときには、割と大きいホテルかなと思ったが、小さかった。またシャワーのお湯が途中から出なくなり、寒かった。 朝ごはんは、軽食程度。 バルコニーも有るが、目の前がビルで、景色も見られず、使う気にはならない。
値段的に釣り合っており、それなりによいホテルだった。 ただし、同名のホテルがプノンペンにあり、タクシーにそちらに 連れていかれて閉口した。
部屋が広く、快適に宿泊できた。 ホテルそのものに、特に問題はなかったが、チェックイン時に もたついたのが残念。 もっともスタッフ自体はフレンドリーで好感が持てる。
プノンペン市内でかなりの設備の充実があります。 WIFIもそこそこ早く 朝食はおいしい バスタブも熱いお湯が出る。 難点は・・・ウォシュレットが強すぎて・・・痛いかな・・・
部屋も大きく綺麗でした。 ただホテルは住宅街にあり窓から景色を見ることは できず、宿泊するだけであれば問題がない。またセキュリティもしっかりして到着時には出迎えてくれたし、チェックアウトをPM1時まで延長しても快諾をえて 非常に気持ちよく滞在することができた。
It only took me a day to realize that this hotel has me in close proximity to some of the best restaurants and spas in the city. I was in walking distance to many attractions; especially the genocide museum. The staff are friendly and helpful. My only complaints would be the thinness of the walls, and that some of the hotel could use as little upkeeping. I would still recommend the hotel for the location, staff and room size for the budget.
Good to stay”
Pool Area directly at the entrance and street. Small and very loud. Not good to relax. Rooms are very nice and big with a big balkony. Service staff is good and friendly. Breakfast has a really small size and we were always still hungry. They should have a bigger size. Price is oksy if you have a good deal otherwise to expensive.
Breakfast staff were not very welcoming, on their phones constantly and were not replenishing buffet”
Not a very nice area , very run down and construction work going on. The breakfast room was constantly smelling of dirty mops in the morning. Room and balcony was ok but the shampoos and shower gel needs changing as they smelt really bad
Decent value, great location”
Two or three years ago we stayed here and was one of the best places we had been in Phnom Penh, maybe the best. Since then it has aged a bit and there are newer, nicer places to stay. The upside is that the price seems to have dropped, so you still can get a fair bit for the money, and the location is still very good for walking, eating, shopping, etc.
This is a very nice accommodation but they have no operational business center, almost a disaster. ”
I had an embassy meeting the next morning and that evening they had a completely non operational business center which being a Information Technology expert I could immediately tell the computer was old and not only not maintained but had bot been operational for some time. After a long discuss finally involving not the receptionist but the owner I was allowed to finish my embassy paperwork on his computerto be completed on arrival to the country. Having finally finished I needed xerox copies of passport and visas which there reception printer was also not maintained and all was printed pink which the embassy threw in the trash at my meeting the next morning that I arrived at before 9AM. To be so highly rated as a hotel this is a beyond acceptable experience and caused me much stress and endangered my embassy meeting in failure. The second offense was a half inch tear in my trousers which reception said fixed free, the employ gave me with a written note on back of receipt for a charge.
Great location with eateries within walking distance and supportive staff”
I was more particularly impressed by the supervisor, Ms Kim Sonary, where she had extended great assistance in retrieving our luggage from the airline/airport. We arrived without our luggage from our airline carrier. Ms Kim also paid attention to care my elderly father's needs when it comes to the room arrangement and transportation to and fro the area and airport. We appreciate her great hospitality.
Oasis of calm in a lively area”
We had a fabulous stay here , having stayed here before we came with high expectations and these were fully met. The staff are incredibly friendly, exceedingly polite and the management must be feeding them smiley pills as they all seem to have a permanent smile on their faces. Our room was very spacious with it's own little enclosed garden and we were extremely comfortable. The breakfast menu had a huge choice of dishes , all cooked to order, with European, American and Asian choices available . We ate in the restaurant in the evening on two occasions and the food was delicious, well presented and very reasonably priced. A couple of points worth noting, "cocktail happy hour " is from 4 -7 p.m. and it its very tempting to overdo it, they certainly don't stint on their measures and even at full price the cocktails are cheap never mind at two for one! We did make the mistake of ordering starters and mains only to discover that the starters were main course sized portions and we struggled to eat all that was put in front of us. We can heartily recommend this delightful place .
Very nice hotel and excellent Management and staff”
We enjoyed our stay at the King Grand hotel. The large rooms were very clean and the pool was great to cool off. The Management and staff very helpful and went out of their way to make our stay enjoyable. They were especially helpful when we received some bad news from home.
pleasant stay ”
it was a pleasant stay. we needed a plce that was close to our friend's flat and at the same time near to the sights and this was convenient. there are eateries, local and touristy within walking distance. wifi was good. room was big for the 3 of us, shower worked fine and breakfast was alright. small pool and a welcome after a long day walking PP. Staff are friendly. overall, it was a pleasant stay.
Pleasant and comfortable”
Me and my girlfriend stayed at King Grand for 4 days / 3 nights and had a great stay - hotel has good location for sightseeing and in walking distance for centre of Pnomhh Penh. Great service at hotel, very friendly and helpful staff with good english skills - would definately recommend this hotel to friends, colleagues etc.
Great Location and Plenty of Restaurants around”
Great location and motor taxi are easily available right in front of hotel. Many restaurants around hotels. Supermarkets/mini markets within walking distance. Free upgrade to 2 King size bed room for myself ... A bid scary due to dim lighting in the room.
It's a great stay with super nice staff”
It's was one of the best hotel I have stay in. Was with my wife for a one day holiday break. The staff is excellent and attentive to all our request, the only sad part of the stay was the Jacuzzi. It took sometime to fill up the Jacuzzi and the water is never warm enough for a comfortable stay in the Jacuzzi. Anyway the great staff make a huge different and it is 100% worth the stay there in any of their suites big, nice and clean.
What a little gem of a hotel, being a small hotel you are not just a number The staff went out of their way at all times to speak or to help out at any time. The rooms were always clean, breakfast was basic but nice and the lunch and drinks (including fruit drinks were very nice). Had nice hand massages their too. Tuk tuks are always at the front of the hotel at any time. Not far from markets or anywhere in a tuk tuk. Nice quiet area to be in and great atmosphere. Will definitely be back
A wonderful hotel”
The staff could not do enough for you from the moment you walk in until you leave. The Hotel was clean and tidy and well catered for. I was upgraded to the King suite and had a lovely comfortable time. I will be back to stay again for sure.
Good spot, clean, nice rooms”
Great stay- rooms were nice and large. I would recommend the large room for groups. Try get a room with a balcony- one of them did and the other didn't. The pool looked too dirty to swim in though- we gave it a miss.
The most beautiful and friendly place!”
We LOVED this hotel and extended our stay by three nights. The staff were so friendly and helped us with all our plans. Breakfast was delicious and there are several choices each morning! Location was quiet but close enough to walk 20 mins into town. Rooms are huge, clean, beautifully decorated! We would come back and stay again for sure!
Superrrrb with Fantastic Huge Suites!”
I love the hotel. Especially the family suite. We were 3 business travelers and the family was too huge for even 3 of us. It can fit 5 people comfortably. The toilet is great and comfy with lots of space. I really liked the service of the staff so friendly and supporting. There do not have NO for anytime. Great location, in the posh area of Phnom Penh. Super Value for Money!! I am an Elite member with tonnes of travelling done but trust, this is one my best choice of hotels now.
Fantastic hotel with great service and staff”
i was on a business trip and the the room was too huge and comfy. the toilet is great and comfy with lots of space. i really liked the service of the staff so friendly and supporting. there do not have no for anytime. great location, in the posh area of phnom penh. super value for money!! i am an elite member with tonnes of travelling done but trust me, this is one my best choice of hotels now.
Attractive, Spacious suites”
This was my second stay in consecutive visits to Phnom Penh and the stay of two days was better than the first as there was familiarity with staff, nearby restaurants and cafes. Also had the opportunity to take meals at the hotel this time which was quite good Thai food. Eggs Benedict were enjoyable again but the vietnamese style coffee was a bit off, perhaps it was too roasted (not the hotel's fault). I'll go back again soon!
Convenient, quiet but not isolated”
Convenient, quiet but not isolated, the hotel has familiar surroundings, near restaurants & coffee shops. Spacious suites and good food in the restaurant. Breakfast of eggs benedict was good as usual.
Great hotel in nice area”
King Grand 'Suites' Boutique Hotel is the new family member of King Grand Boutique Hotel. Both hotels offer great accommodation and a super friendly staff. Already planning on going back to Phnom Penh and I will always be looking out for rooms at one of these two great hotels.
Big room and great service”
Although we booked for triple room, but upon arrived there early in the morning, the room was upgraded to family room. Room is spacious, tv program lots of variety. Pool is small for enough for few people. Breakfast served in set, is just adequate but the taste is ok. Tuk tuk can be easily found outside the hotel. There are a few nice restaurant within walking distance.
Nice PP area, comfi hotel with spacious room”
Overall good impression, good value for money. I really enjoyed that quiet and cosy area of phnom penh that i didn't experienced yet, although it's a little bar from the riverside. In Phnom Penh : always be extra-careful about your belongings. If you take a tuk tuk by yourself : violent robberies occurs, just keep your bag carefully on your legs and you should be ok. Also : this hotel isn't really gf. If it is your kind of hobby you should probably stick to the riverside.
Small boutique type hotel. Every staff gave me comfortable services.. I stayed superior room locating the back side of the building, but rooms at the front side looks better to stay. There are many restaurants around the hotel some of them opens until mid night.
Nice hotel with reasonably good location”
I have a very pleasant stay at Grand King Suite Boutique Hotel II in Cambodia lately. The staff at the counter are very helpful especially Mr Duch who arranged for us the Airport pick up at Siam Reap for our single day trip there. Other staff at the coffee house are also very helpful though their English are not well polished. Overall, it's a hotel worth staying.
Most critical for traveller will be the state of the room. in XLX room was alright but mosquito presence make sleeping very uncomfortable. Staff's generally alright but no initiative, breakfast order serve wrongly, yoghurt not available but guests were made to wait 20- 30?minutes before being told. Coffee almost empty but service staff's has to be told to refill it. At almost USD 70, it is DEFINITELY NOT WORTH THE STAY. Conclusion, there are many more hotel at lower price and are much better.
Worth for money”
The breakfast chef cooks bit slow. We come down 3 people for breakfast and order 4 dishes. It takes almost half an hour for the first dish. You know how many guest booking. Better to organise more kitchen staff.
Management and service Nightmare”
I'll try to keep this brief. I extended my stay after initial booking. Management offered discount for booking directly with them after the first night. When checking out they did not accept master or visa card. Only accepted Union. Manager argued with me when I asked him to use his F&B outlet to charge me. I was also asked to leave when confirmed to stay an additional night the day before because they did have my room available. All in all was a nightmare as the manager started yelling at me so i started recording the conversation on my cell phone, then he stopped and asked me "why I do this." Finally got resolved after an hour when he finally charged my mastercard at his f&b outlet which was attached the the hotel.
very very noisy neighbourhood”
This hotel otherwise is a good hotel but for last few months lot of construction activities are going on in surrounding area and which starts as early as 7 am in the morning and goes on till evening if you really are looking for some peaceful time in your room then please avoid staying in the hotel none of the windows are not sound proof and noise decibel levels are really unbearable and hotel management seems to be completely helpless
Had to change room due to a drain smell which was stinking. They obviously have to do this often but still put guests into the stinky room. Check out a pain, no visa or MasterCard accepted. Breakfast was awful. Apparently there is another hotel with a similar name that's nice. Also restaurant closed for maintenance and pool looked bogging.
Bed bus dirty and rude staff ”
Avoid at all costs hostels are cleaner then this
Good location poor quality hotel”
Room was not as described on Agoda, it wasn't cleaned for 3 days, breakfast was to be available at 6.30am but staff said would have to wait until 7, maybe....
Nice hotel good big room and bed. I felt very comfortable in this hotel. Breakfast could be improved but still ok.
Unfortunately we did not enjoy our stay at this hotel. The room and bathroom was falsly advertised to look much better, we had a view of a wall, the bathroom was completely different to the one on agoda website. The whole bathroom was dirty looking along with the sink and shower. Breakfast was very underwhelming, the milk had bits in it, when I asked for some fresh milk they said it was fresh and refused it. I have ordered muesli which supposed to come with joghurt but got the milk which was off. Basically do not expect to get what’s on the menu. There was always something missing. To finish it off I was sick and had to spend a lot of time in the room and there was a some building work going on neaby and it was extremely loud and impossible to sleep. I have asked to change the room but it was refused. Honestly I would never recommend this hotel.
We cancelled booking on arrival ”
Unclean. Smelled. Worn furnishings. Inadequate air con. Pool small, discoloured and closed. Construction noise ++. Unusual staff and guests. Wondering if this may be more than a hotel????
We'll go back whenever in Phnom Penh
Will come back whenever in Phnom Penh. Very confortable room and bed. Outstanding breakfast. Best Agoda deal ever for us.
good location (near 2 pubs & starbucks & many famous restaurants & shopping)”
big room, good value of money. Staff are friendly.
good clean hotel”
Good clean small hotel in BKK1 area. Rooms getting a little worn but room size is big and it is kept clean. Friendly staff.
Good Boutique Hotel”
Good Boutique Hotel. We enjoyed the stay. However, it can be a bit hard to travel without car or tuk tuk.
Great Little Boutique Hotel”
After reading the reviews, we picked this hotel for our 4 night stay in Phnom Penh - it was a good choice. The Deluxe Double Room was big according to US standards for hotel rooms. The bathroom was also big and had a tub and a separate shower area. Some balcony rooms aren't attached to the actual room but are shared balconies from the hall, so if you want your own balcony then make sure you request it. Pool is nice and I watched them clean the pool area and the pool everyday. Great restaurants around and you can just walk to them - we loved Anise - up 1 block - other side of street than hotel is on. If you want a CLEAN, LARGE room with a NICE POOL, FRIENDLY STAFF and a good breakfast - then don't look any further and just book this room..
Good stay with some improvement”
A good stay with friendly staff n nice facility. I book the king suite and it was nice. But some facility are old and may need new replacement also a bit of repair required in the bathtub n jakuzi. Overall a good stay i would say.
Well Appointed Room - Poor Breakfast Experience”
I booked a deluxe double room which I found to be modern and clean. My booking included breakfast which was a disappointment, the staff at the breakfast area were not customer focussed. They didn’t even turn the fan or air-con on until I asked and it was very stuffy and hot in the breakfast area. Staff seemed totally disinterested in their only customer and I got the feeling they just wanted me gone. I think they used a microwave to cook my omelete which is really not good. The locks on the room doors I have never seen before like smart phones attached to the lock. No one showed me how to use at first so it took a couple of minutes to work that out -run your fingers over the screen then swipe your room key, just swiping the room card doesn’t work. I would stay there again although I would pass on breakfast. I will say the front desk staff were friendly and professional. A USD 4 - 5 to riverfront area by the always annoying Phnom Penh Tuk Tuk,
Not bad, except the ongoing renovation”
Location is good, and the room was comfortable. Breakfast could have been more generous. The renovation works was a bit of a nuisance when I was there, but should be completed by now. A pretty decent hotel in BKK1.
superb friendly staff”
from airport to the hotel was smooth and breezy. front desk staff helped a lot on planning and recommendation, originally arrived without a plan but things just sorted out and schedule was full the whole trip with the help and recommendation of the staff, services were provided reasonable priced. good location, 10 mins walk to the night market and pub street.
Excellent Service with large and well-maintained rooms”
My friends and I were extremely pleased with the service provided by the hotel. The hotel had staff who could speak good English and were extremely friendly and welcoming. They were very efficient in accommodating to our request. The hotel rooms are really huge as well. Quite value for money
OK hotel in good location”
This hotel is well located and has very friendly staff. The room is clean and spacious. Location is accessible and the hotel is near the Khemer Surin restaurant which is an excellent restaurant. Breakfast in this hotel is not bad.