Jack & Newell Holiday Apartments
HD Image
1 Bedroom Apartment - Balcony/terrace Jack & Newell Holiday Apartments
Lobby Jack & Newell Holiday Apartments
Lobby Jack & Newell Holiday Apartments
See all 32 photos
Removed from saved list
9.1
Exceptional
/10
(234 reviews)See what guests said
See map
9.4
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
Parking
FREE
  • Pouch Quality Aussie Gifts120 m
  • Cairns Rainforest Dome120 m
  • Cairns Sea Planes140 m
  • Consulate of Japan in Cairns150 m
  • Casino160 m
  • Oceana walk leather170 m
  • Blue Sky Brewery260 m
  • Post Office270 m
  • Orchid Plaza Shopping Centre310 m
  • Reef Teach310 m
  • Free Wi-Fi
    2018

    Jack & Newell Holiday Apartments

    27 Wharf St Cairns, Cairns City Center, Cairns, Australia, 4870 - See map
    "Wow, the staff were outstanding, helping us whenever we had questions or wanted to reserve and excursion."
    Mansour - January 9, 2019
    Exceptional reputation
    Recommended by 96% of guests
    Exceptional comfort
    9.3 room quality and comfort
    Exceptional service
    9.2 rating for service
    Exceptional cleanliness
    9.1 rating for cleanliness
    • 800 meters to public transportation

    • Located in heart of Cairns

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Balcony/terrace

    Property ranking|Compared to 1,150 Cairns properties
    See all rankings
    Room comfort score
    9.3/10
    Room size
    132 sqm.
    Value for money score
    9.0/10
    Location score
    9.4/10
    Better than
    99
    %
    of Cairns properties
    Bigger than
    99
    %
    of Cairns properties
    Better than
    98
    %
    of Cairns properties
    Better than
    98
    %
    of Cairns properties
    Value for money9.0
    Distance to city center0km
    Location rating9.4
    Nearest airportCairns Airport (CNS)
    Distance to airport6.0 km

    Rooms available at Jack & Newell Holiday Apartments

    9.3
    Exceptional
    Room comfort & quality
    3 Bedroom Deluxe Apartment
    3 Bedroom Deluxe Apartment
    ...
    • Room size: 150 m²/1615 ft²
    • Harbor view
    • 1 queen bed & 1 queen bed &...
    Enter dates to see prices
    2-Bedroom Water View Apartment
    2-Bedroom Water View Apartment
    ...
    • Room size: 125 m²/1345 ft²
    • Harbor view
    • 1 queen bed & 2 single beds
    Enter dates to see prices
    1 Bedroom Apartment
    1 Bedroom Apartment
    ...
    • Room size: 100 m²/1076 ft²
    • Harbor view
    • 1 queen bed or 2 single bed...
    Enter dates to see prices
    3 Bedroom Standard Apartment
    3 Bedroom Standard Apartment
    ...
    • Room size: 160 m²/1722 ft²
    • City view
    • 1 queen bed & 1 queen bed &...
    Enter dates to see prices
    2 Bedroom Standard Apartment
    2 Bedroom Standard Apartment
    ...
    • Room size: 125 m²/1345 ft²
    • City view
    • 1 queen bed & 2 single beds...
    Enter dates to see prices
    Apartment Sea View One Bedroom
    Apartment Sea View One Bedroom
    ...
      Enter dates to see prices
      2-Bedroom Water View Apartment
      2-Bedroom Water View Apartment
      ...
        Enter dates to see prices
        Apartment with Views
        Apartment with Views
        ...
          Enter dates to see prices
          Standard Two-Bedroom Apartment
          Standard Two-Bedroom Apartment
          ...
            Enter dates to see prices
            Apartment
            Apartment
            ...
              Enter dates to see prices

              What people love about Jack & Newell Holiday Apartments

              • 10.0
                Exceptional
                Cleanliness

                "This is a great find - beautiful large apartment, clean, sensational staff and perfect location."

                Monique

                |

                September 10, 2018

              • 9.6
                Exceptional
                Location

                "Nice location and good harbor view, very comfortable anf free parking in the apartment."

                Seunghyung

                |

                December 26, 2018

              • 8.8
                Excellent
                Spaciousness

                "Lovely spacious apartment with a fantastic view of the estuary and mountains."

                Anna

                |

                December 10, 2018

              Up to 30% off with Agoda Insider Deals!

              Prices drop the moment you sign in!

              Sign in now
              More about Jack & Newell Holiday Apartments

              More about Jack & Newell Holiday Apartments

              10.0
              Exceptional

              "Very friendly staff and lots of room for our group, very sec..."

              Casey

              |

              October 31, 2018

              An overview

              Show less

              Most talked about facilities

              Housekeeping
              15 mentions
              View
              4 mentions
              Swimming Pool
              2 mentions
              Taxi
              2 mentions

              What they offer

              5.2
              Review score
              Staff 

              "Staffs are very friendly, love to sharing all activities in ..."

              Tsz K.

              |

              December 6, 2018

              View all reviews
              Show less

              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
              Show less

              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
              Show less

              Property's guest policies

              Show less

              Some helpful facts

              Show less
              Most helpful reviews for Jack & Newell Holiday Apartments
              Family with young children
              Stayed 4 nights in May 2019
              3 Bedroom Deluxe Apartment
              Exceptional9.2
              Convenient Location with Great ViewsWe stayed in a 3 bedroom sea view unit. The apartment had everything needed for a family holiday (kitchenette, washer and dryer). However if your stay is longer do prepare to bring some extra toiletries as only starter pack was provided. There's also supermarket within 5 mins walk where you can stocked up if needed. Even before our stay our queries was promptly replied and request for rollaway bed fulfilled. Special thanks to Jodie who attended to my queries promptly. Short walk to Cruise terminal and casino just across the street. Overall it's a wonderful stay.
              Starfrom SingaporeReviewed June 09, 2019
              Family with teens
              Stayed 4 nights in November 2018
              3 Bedroom Deluxe Apartment
              Exceptional10.0
              Absolutely Love this Place!Stayed here for 5 days & didnt want go home! The 3bdrm apartment is nice & big & spacious. Fantastic views out over the water. Apartment has everything u need including a washing machine. Very central to walk everywhere in CBD. Hosts were very friendly & helpful. Shall defs return. 👍😁😍
              Alexyfrom AustraliaReviewed November 21, 2018
              Group
              Stayed 3 nights in October 2017
              3 Bedroom Deluxe Apartment
              Exceptional9.6
              Nice place to stayGood price for family or group to stay. We, total of 6, stay in a large 3-bedroom apartment with fantastic harbour view. The room is large and clean. Great location with short walking distance to centre of city. Staff is friendly and provides good services/suggestions and all other information you request.
              FUNGfrom AustraliaReviewed October 31, 2017
              Family with teens
              Stayed 4 nights in January 2014
              3 Bedroom Deluxe Apartment
              Excellent8.7
              awesome place with awesome service apartmentReally great place to be, we were surprised by the decoration, size and enviroment of the apartment, it seem to be better than the pictures. Highly reccemended as room provides free wifi and with a great harbor view (you can walk down there in just a few min walk). However there wasn't a lot of staff around, but hey its a service apartment great deal and price for a great city like Cairns
              Chifrom United KingdomReviewed March 24, 2014
              Group
              Stayed 3 nights in November 2013
              3 Bedroom Deluxe Apartment
              Excellent8.3
              Friendly staff and a clean big room with a viewCheck-in was easy with the friendly staff. Stayed in the 3-bedroom apartment which was very big, comfortable and had a great view. While it is not very new, the apartment building and the room were kept very clean. Location is convenient, just around the corner from the casino, the cruise terminal and the main shopping/dining streets. Really enjoyed the stay there.
              Wanfrom MalaysiaReviewed November 27, 2013

              Reviews of Jack & Newell Holiday Apartments from real guests

              Overall rating
              9.1
              Exceptional
              From 454 reviews
              Provided by verified guests of
              Agoda Reviews (234)Booking.com Reviews (220)
              Rating via Agoda9.1
              /
              10
              Exceptional
              Cleanliness9.1
              Facilities8.9
              Location9.4
              Room comfort and quality9.3
              Service9.2
              Value for money9.0
              High score for Cairns
              Rating
              9+ Exceptional (85)
              8-9 Excellent (32)
              7-8 Very Good (12)
              6-7 Good (0)
              <6 Below Expectation (5)
              Time of the year
              Mar - May (27)
              Jun - Aug (27)
              Sep - Nov (37)
              Dec - Feb (43)
              All guests (234)
              All room types
              All languages

              Show reviews that mention 

              Showing 134 verified guest comments
              12345
              9.2
              Exceptional
              Star from Singapore
              Family with young children
              3 Bedroom Deluxe Apartment
              Stayed 4 nights in May 2019

              Convenient Location with Great Views”

              We stayed in a 3 bedroom sea view unit. The apartment had everything needed for a family holiday (kitchenette, washer and dryer). However if your stay is longer do prepare to bring some extra toiletries as only starter pack was provided. There's also supermarket within 5 mins walk where you can stocked up if needed. Even before our stay our queries was promptly replied and request for rollaway bed fulfilled. Special thanks to Jodie who attended to my queries promptly. Short walk to Cruise terminal and casino just across the street. Overall it's a wonderful stay.

              Reviewed June 09, 2019
              10.0
              Exceptional
              Alexy from Australia
              Family with teens
              3 Bedroom Deluxe Apartment
              Stayed 4 nights in November 2018

              Absolutely Love this Place!”

              Stayed here for 5 days & didnt want go home! The 3bdrm apartment is nice & big & spacious. Fantastic views out over the water. Apartment has everything u need including a washing machine. Very central to walk everywhere in CBD. Hosts were very friendly & helpful. Shall defs return. 👍😁😍

              Reviewed November 21, 2018
              9.6
              Exceptional
              FUNG from Australia
              Group
              3 Bedroom Deluxe Apartment
              Stayed 3 nights in October 2017

              Nice place to stay”

              Good price for family or group to stay. We, total of 6, stay in a large 3-bedroom apartment with fantastic harbour view. The room is large and clean. Great location with short walking distance to centre of city. Staff is friendly and provides good services/suggestions and all other information you request.

              Reviewed October 31, 2017
              8.7
              Excellent
              Chi from United Kingdom
              Family with teens
              3 Bedroom Deluxe Apartment
              Stayed 4 nights in January 2014

              awesome place with awesome service apartment”

              view, food, scenic water life attractions

              Really great place to be, we were surprised by the decoration, size and enviroment of the apartment, it seem to be better than the pictures. Highly reccemended as room provides free wifi and with a great harbor view (you can walk down there in just a few min walk). However there wasn't a lot of staff around, but hey its a service apartment great deal and price for a great city like Cairns

              Reviewed March 24, 2014
              8.3
              Excellent
              Wan from Malaysia
              Group
              3 Bedroom Deluxe Apartment
              Stayed 3 nights in November 2013

              Friendly staff and a clean big room with a view”

              Location, staff and cleanliness

              Check-in was easy with the friendly staff. Stayed in the 3-bedroom apartment which was very big, comfortable and had a great view. While it is not very new, the apartment building and the room were kept very clean. Location is convenient, just around the corner from the casino, the cruise terminal and the main shopping/dining streets. Really enjoyed the stay there.

              Reviewed November 27, 2013
              4.4
              Chelsea from United States
              Business traveler
              1 Bedroom Apartment
              Stayed 2 nights in June 2019

              Nasty Cockroaches”

              A colleague and I chose to stay here as the pictures & description listed seemed perfect for our needs. However, from the moment we entered, we were extremely disappointed at the pest problem. We encountered 2 cockroaches on the walls almost immediately, found some bug spray in the kitchen & went to spraying. This was unfortunate for me because I am also expecting & should not be around harsh chemicals. We had checked in late so we had to call the overnight number & they said that sometimes those type of bugs just show up. The next morning the front desk rep & maintenance man showed up at our door. They both stated that our apartment could be sprayed with a safe chemical while we were out. We told them we could leave by 11am or so & would be out for a few hours. Once we arrived back around 2:30, we were informed they hadn't had time to spray, so they had to do so while we were occupying the space. Later that night and the next morning...more cockroaches showed up. Such a shame.

              Reviewed June 05, 2019
              10.0
              Exceptional
              Mansour from United States
              Family with young children
              2-Bedroom Water View Apartment
              Stayed 5 nights in December 2018

              Excellent Place for Families ”

              Wow, the staff were outstanding, helping us whenever we had questions or wanted to reserve and excursion. The place was wonderful, close to everything. We had a wonderful time and would definitely recommend Jack and Newell.

              Reviewed January 09, 2019

              Thank you so much for your kind review. We really appreciate it.

              Responded January 09, 2019
              Jack & Newell Holiday Apartments
              8.8
              Excellent
              Anna from Australia
              Family with young children
              2-Bedroom Water View Apartment
              Stayed 4 nights in December 2018

              Great location, fantastic view”

              Lovely spacious apartment with a fantastic view of the estuary and mountains. It is more suitable for a family with older children and couples as it isn't very well set-up for small children. Also the lift and hallways were very hot, but the rooms all have air-conditioners. There is underground parking available which was handy and cafes and shops close by along with the waterfront restaurants across the road.

              Reviewed December 10, 2018

              Thank you for your feedback. Your opinion matters to us and we're glad you enjoyed your stay.

              Responded January 09, 2019
              Jack & Newell Holiday Apartments
              9.6
              Exceptional
              Anthony from Australia
              Family with young children
              3 Bedroom Deluxe Apartment
              Stayed 1 night in April 2019

              Exceptional”

              Beautiful and spacious 3br apartment with view of water over park land across street. Close to fine dining restaurants along water front. Staff very helpful when checking a bit early

              Reviewed April 27, 2019

              Thank you for your kind review. We are happy to read you enjoyed your stay with us.

              Responded April 28, 2019
              Jack & Newell Holiday Apartments
              10.0
              Exceptional
              Jae-yeon from South Korea
              Group
              2-Bedroom Water View Apartment
              Stayed 2 nights in March 2019

              GREAT”

              Friendly staff, clean and equipped room, great view. said to be an apartment but it is just a great hotel with nice services! Definitely will visit&recommend.

              Reviewed April 14, 2019

              Thank you for this lovely review. We really appreciate it. I'm glad you enjoyed your stay with us in Cairns.

              Responded April 28, 2019
              Jack & Newell Holiday Apartments
              10.0
              Exceptional
              Wat from Hong Kong
              Family with teens
              2-Bedroom Water View Apartment
              Stayed 6 nights in March 2019

              Very very very good”

              The best hotel in Cairns

              Reviewed March 11, 2019
              7.6
              Very good
              Fung from Hong Kong
              Group
              2-Bedroom Water View Apartment
              Stayed 4 nights in November 2018

              Good location with nice view”

              Spacious and helpful staff. We checked in after the front desk operations hours and checked out early in the morning. The staff left us clear message for self check-in and the car park space.

              Reviewed July 10, 2019
              10.0
              Exceptional
              lindy from Australia
              Business traveler
              2-Bedroom Water View Apartment
              Stayed 8 nights in May 2019

              Look no further”

              Excellent accommodation, our spacious 2 bedroom apartment had everything that we needed. Location was perfect with walking distance to shops and restaurants. Thank you to Michael and Jodie

              Reviewed May 20, 2019
              10.0
              Exceptional
              Monique from Australia
              Group
              2 Bedroom Standard Apartment
              Stayed 4 nights in September 2018

              What a great surprise!”

              I booked on line at short notice in a high demand market - But I hit the jackpot! This is a great find - beautiful large apartment, clean, sensational staff and perfect location. I'm definitely going back and would highly recommend this complex.

              Reviewed September 10, 2018

              Hello Monique, Thank you for your wonderful review. We hope to see you again on your next visit to Cairns. Take Care Mark and Rata

              Responded September 21, 2018
              Jack & Newell Holiday Apartments
              8.8
              Excellent
              Thi from Australia
              Family with young children
              2 Bedroom Standard Apartment
              Stayed 4 nights in July 2018

              Staffs need to show more compassion, Good clean room and Great Location”

              The swimming pool is small, but enough to keep the kids entertain. The family with children were stuck at the lift, staffs were not kind and compassion. Instead of comforting words, the staffs were finding things to blame. Other than above the families have enjoyed the stay.

              Reviewed July 31, 2018
              9.6
              Exceptional
              Aristeo from Australia
              Family with teens
              2 Bedroom Standard Apartment
              Stayed 4 nights in July 2018

              Home away ftom home! Nicely appointed and conveniently located”

              Very clean, complete amenities, great friendly staff. Minor little annoyances: remote controls with low batteries, bedroom door locks faulty, bedroom tv with faulty cable connection, ceiling control setting faulty

              Reviewed July 25, 2018
              9.2
              Exceptional
              Hiroko from United States
              Family with teens
              2-Bedroom Water View Apartment
              Stayed 3 nights in December 2017

              Comfortable 3-night stay”

              We ( my husband, me, and an adult daughter ) stayed at a 2-bedroom 2-bathroom apartment for three nights. The apartment was spacious and very clean. The staff was very friendly, and made a trip reservation to Kuranda Rainforest for us in a timely manner.

              Reviewed January 24, 2018

              Hello, Thank you for your fantastic review of Jack and Newell. We are so happy you found the apartment spacious and clean and our staff were able to assist you with booking your tour to Kuranda. We hope too see you again next time you visit Cairns Kind Regards Mark and Rata

              Responded April 17, 2018
              Jack & Newell Holiday Apartments
              8.7
              Excellent
              TAI from China
              Family with teens
              2 Bedroom Standard Apartment
              Stayed 5 nights in August 2015

              pleasant stay with few minor problems”

              First at all, it's locations is great; close to the whar and town center but still quie. Second, the view is fantastic and the last but not least is it keep on communicating to understand your needs.

              The most thing I like for the hotel is it's location (close to center but quiet). My family has stayed there for 5 night and my wife has a small problem on the 2nd night after she had found a cockroach in one of the bath room; she was not dared to take shower in that bath room since then. There is also minor recommendation to the hotel. Since it's a holiday apartment we have to dump our own rubbish everyday, it would be good if more plastic bags for rubbish can be provided. I've only found one spare plastic bag during my stay.

              Reviewed August 29, 2015
              10.0
              Exceptional
              Pavan from Australia
              Group
              3 Bedroom Deluxe Apartment
              Stayed 3 nights in March 2015

              The Concierge is a plus”

              Staff, location and spacious rooms

              Traveling with a little child and parents we had a lot of questions all of which were quickly and patiently addressed all our tours booked with a discount to boot. Vegetarian indian restaurant, pizza, taxi - all requests were met instantly. The Rooms are really nice, kitchenette spacious and adequately stocked with cutlery and absolutely close to everything we had the perfect time. I usually don't write reviews but these guys are an exception! Recommend highly!!

              Reviewed March 12, 2015
              9.0
              Exceptional
              Caroline from Australia
              Family with young children
              2 Bedroom Standard Apartment
              Stayed 3 nights in February 2015

              great location”

              great location, friendly staff, clean

              Very satisfied with their services, clean and modern apartment. Washingmachine wasn't working well and wall clock was not working properly so we nearly missed our ferry to great barrier reef. Other than that everything was great

              Reviewed February 21, 2015
              12345
              This is a popular property. Don't miss out!

              Back to search results

              Back to room choices

              |

              Dismiss

              Jack & Newell Holiday Apartments
              |Exceptional 9.1
              ×
              Check in. Step out.
              Experiences on Agoda. Because your room is just the beginning.

              • Exceptional location
              • Rusty's Market
              • Cairns Railway Station is within 0.85 km