9.1

Exceptional
/10
(531 reviews)See what guests said
Highly rated by guests – 95% would recommend
Highly rated by guests – 95% would recommend
Housekeeping20
View19
Shops5
See map

9.5

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
The Reef Hotel Casino 200 m
Green Island 390 m
Night Markets 630 m
Esplanade Boardwalk 680 m
Cairns Esplanade Lagoon 680 m
Michaelmas Cay 750 m
Cairns Aquarium 970 m
Muddy's Playground 1.3 km
Cairns Botanic Gardens 4.1 km
Gallo DairyLand 6.0 km
Nearby landmarks
Anzac Park 70 m
Pouch Quality Aussie Gifts 120 m
Cairns Rainforest Dome 120 m
Figtree Playground 140 m
Fig Tree Playground 140 m
Consulate of Japan in Cairns 150 m
Cairns Cruise Line Terminal 160 m
The Lovers 170 m
Martin College 170 m
Oceana walk leather 170 m
Jack & Newell Holiday Apartments

"Jodie and Michael were accommodating and very helpful during and post booking."

Julie - December 29, 2020
1-Bedroom Water View Apartment - Balcony/terrace Jack & Newell Holiday Apartments
Lobby Jack & Newell Holiday Apartments
Lobby Jack & Newell Holiday Apartments
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Free Wi-Fi

Jack & Newell Holiday Apartments

27 Wharf St Cairns, Cairns City Center, Cairns, Australia, 4870 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to The Reef Hotel Casino
Within 200 m of property
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
  • 800 meters to public transportation

  • Located in heart of Cairns

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Balcony/terrace

Your dates are popular among travelersUsers are booking a place in Cairns every 19 minutes on Agoda.com
Value for money9.0
Distance to city center0km
Location rating9.5
Nearest airportCairns Airport (CNS)
Distance to airport6.2 km

Rooms available at Jack & Newell Holiday Apartments

Exceptional
Room comfort & quality
9.3
2-Bedroom Water View Apartment
...
  • Room size: 125 m²/1345 ft²
  • Harbor view
  • 1 queen bed & 2 single beds
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3-Bedroom Water View Apartment
...
  • Room size: 150 m²/1615 ft²
  • Harbor view
  • 1 queen bed & 1 queen bed &...
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2 Bedroom Standard Apartment
...
  • Room size: 125 m²/1345 ft²
  • City view
  • 1 queen bed & 2 single beds...
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1-Bedroom Water View Apartment
...
  • Room size: 100 m²/1076 ft²
  • Harbor view
  • 1 queen bed or 2 single bed...
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3 Bedroom Apartment, City view
...
  • Room size: 160 m²/1722 ft²
  • City view
  • 1 queen bed & 1 queen bed &...
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Standard Three-Bedroom Apartment
...
  • Room size: 150 m²/1615 ft²
  • Balcony/terrace
  • 1 queen bed & 1 queen bed &...
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Deluxe Two Bedrooms Apartment Two BathRooms with Water View
...
  • Room size: 30 m²/323 ft²
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deluxe one bedroom apartment with water view
...
  • Room size: 100 m²/1076 ft²
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deluxe three bedrooms apartment two bathrooms with water view
...
  • Room size: 30 m²/323 ft²
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Two Bedrooms Apartment Two BathRooms
...
  • Room size: 30 m²/323 ft²
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Frequently asked questions

What time is check-in and check-out at Jack & Newell Holiday Apartments?

Check-in is from 02:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out.

How do I get to Jack & Newell Holiday Apartments?

For those who wish to drive their own cars, Jack & Newell Holiday Apartments has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the serviced apartment.

What is the smoking policy at Jack & Newell Holiday Apartments?

Jack & Newell Holiday Apartments does permit smoking in some areas and is not 100% smoke-free.

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Explore the neighborhood

What people love about Jack & Newell Holiday Apartments

  • 9.6

    Exceptional
    Location

    "It’s a well-equipped apartment and near the wharf."

    hao

    |

    October 8, 2019

  • 9.2

    Exceptional

    "A well appointed kitchen made meal times easy."

    Diana

    |

    July 11, 2020

  • 10.0

    Exceptional
    Staff 

    "Perfect apartment great staff very helpful."

    Ian

    |

    November 14, 2020

Property ranking|Compared to 533 Cairns properties
See all rankings
Room comfort score
9.3/10
Room size
132 sqm.
Value for money score
9/10
Location score
9.5/10
Better than
98
%
of Cairns properties
Bigger than
97
%
of Cairns properties
Better than
96
%
of Cairns properties
Better than
96
%
of Cairns properties
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Overall rating:

9.1

Exceptional
531 reviews
Cleanliness
9.1
Facilities
8.9
Location
9.5
Read all reviews >
What travelers say they love:
Close to everything important and stunning water views.
Julie from Australia
Family with older children
More about Jack & Newell Holiday Apartments

More about Jack & Newell Holiday Apartments

Each room at this 4.5-star property captures magnificent water views from the large balconies. Ideally located in the central business district and just a short stroll to the marina, casino, shops, and dining establishments, guests are comfortably located to all that the city has to offer. Providing complete luxury with full kitchens and laundry, these apartments are spacious and make a perfect base for either a short or extended stay. For leisure, guests can take full advantage of the hotel’s pool and gym. A stay at Jack & Newell Holiday Apartments is the best way to ensure a wonderful escape in Cairns.

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Most talked about facilities

Housekeeping

15 mentions

View

4 mentions

Swimming Pool

2 mentions

Taxi

2 mentions

What they offer

10.0

Exceptional
Cleanliness

"Our 3 bedroom apartment was clean, spacious and modern."

Julie

|

December 29, 2020

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Jack & Newell Holiday Apartments from real guests

Provided by verified guests of Agoda
9.1
/
10
Exceptional
Cleanliness9.1
Facilities8.9
Location9.5
Room comfort and quality9.3
Service9.1
Value for money9.0
High score for Cairns
Rating
9+ Exceptional (103)
8-9 Excellent (38)
7-8 Very Good (14)
6-7 Good (1)
<6 Below Expectation (5)
Time of the year
Mar - May (31)
Jun - Aug (28)
Sep - Nov (47)
Dec - Feb (55)
Don't miss out!Users are booking a place in Cairns every 19 minutes on Agoda.com
All guests (293)
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Show reviews that mention 

Showing 161 verified guest comments
12345
10.0
Exceptional
Wing from United Kingdom
Group
3-Bedroom Water View Apartment
Stayed 5 nights in December 2013

BEST services, amazing apartment with amazing view”

staff, views, large apartments

The staffs at Jack & Newell Luxury Apartments are the BEST, i have been emailing them one month prior my booking's date to confirm on making reservations for the activities in Cairns. He has been super helpful and patience with all my questions and endless changes to the dates and activities. Since my flight arrived mid day on the first day, most activities would not be available for me to join, however the hotel staff were super helpful and helped us arranged a charter boat for half day fishing which could start later than usual.The hotel has also made the effort to contact me prior my departure date to confirm with me whether i needed a transfer. Jack & Newell Luxury Apartments also tried his best to accomondate our needs when we first checked in, since unfortunately 3 out of 5 people dropped out the trip last minute, he was being extremely helpful and made out stay much more enjoyable. I am also extremely grateful that he would do the extra mile on helping me mail one of my parcels back home, since i did not have time to do it myself. We lived in a three bed room apartment, it is gorgeous with the best view looking towards the ocean. The living is well furnitured and modern, each room is clean and well furntiured as well. The apartment has its own laundry room, kitchen and balcony. Jack & Newell Luxury Apartments is great and the staff made the stay perfect.

Reviewed January 06, 2014

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10.0
Exceptional
Julie from Australia
Family with teens
3-Bedroom Water View Apartment
Stayed 6 nights in December 2020

Holiday in style and comfort ”

We loved our stay with Jack and Newell. Close to everything important and stunning water views. Our 3 bedroom apartment was clean, spacious and modern. Jodie and Michael were accommodating and very helpful during and post booking. When we visit Cairns again, we’ll be staying with Jack and Newell.

Reviewed December 29, 2020

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8.0
Excellent
Adam from United Kingdom
Family with young children
3-Bedroom Water View Apartment
Stayed 2 nights in February 2020

Great spot for an overnight stop”

We stayed at Jack & Newell for two nights as we arrived in Cairns. It was well suited to our requirements (family of 5 - Mum, Dad, 2 x Boys 8 & 6, & Grandma) - and provided 3 bedrooms, a large living room, and a couple of bathrooms. The apartment was tidy and clean, and well located in Cairns, near The Esplanade, with a great view over Trinity Inlet to the mountains. If you're looking for a great morning coffee, or delicious lunch, Wharf One Cafe over the road is a great recommendation.

Reviewed February 10, 2020

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8.7
Excellent
AGNES from Singapore
Family with young children
2 Bedroom Standard Apartment
Stayed 6 nights in November 2014

Excellent ”

Best apartment we have stayed in Australia so far. Apartment was very comfortable and cosy. Excellent view overlooking the pier. David the apartment manager was very helpful.

We stayed 7 nights in Jack & Newell and must say this is so far the best apartment we had stayed in Australia. It was very clean and comfortable. The kitchen was very clean and well equipped and has everything you need. The view from the balcony was fantastic.David the manager was very helpful and helped us with all the tour bookings. Would strongly recommend this apartment for families with young kids.Had a wonderful and great stay.

Reviewed December 04, 2014

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8.7
Excellent
Chi from United Kingdom
Family with teens
3-Bedroom Water View Apartment
Stayed 4 nights in January 2014

awesome place with awesome service apartment”

view, food, scenic water life attractions

Really great place to be, we were surprised by the decoration, size and enviroment of the apartment, it seem to be better than the pictures. Highly reccemended as room provides free wifi and with a great harbor view (you can walk down there in just a few min walk). However there wasn't a lot of staff around, but hey its a service apartment great deal and price for a great city like Cairns

Reviewed March 24, 2014

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8.3
Excellent
Jayne from Australia
Family with teens
2 Bedroom Standard Apartment
Stayed 3 nights in July 2013

Great central position with a view of the marina.”

Friendly, helpful staff, great position, lovely apartment.

We stayed at Jack & Newell Apartments for 3 nights. The building was centrally located, close to the Casino and restaurants. The staff were exceptionally helpful at check-in and were available to help and offer advice on all tourist activities. The apartment was spacious and beautifully decorated. The only negative regarding the stay would be the noise from the street, especially the garbage trucks between 6-7am every day.

Reviewed July 18, 2013

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10.0
Exceptional
Kym from Australia
Family with teens
2 Bedroom Standard Apartment
Stayed 3 nights in January 2021

Absolutely amazing ”

Perfect Everything you want in a holiday apartment Prime location with stunning views Amazing service And most of all the cleanliness was my favourite part of it all Can not wait to stay here again on my travels to cairns

Reviewed January 28, 2021

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10.0
Exceptional
Mansour from United States
Family with young children
2-Bedroom Water View Apartment
Stayed 5 nights in December 2018

Excellent Place for Families ”

Wow, the staff were outstanding, helping us whenever we had questions or wanted to reserve and excursion. The place was wonderful, close to everything. We had a wonderful time and would definitely recommend Jack and Newell.

Reviewed January 09, 2019

See room deals

Thank you so much for your kind review. We really appreciate it.

Responded January 09, 2019
Jack & Newell Holiday Apartments
8.8
Excellent
Sarah from Australia
Family with teens
2-Bedroom Water View Apartment
Stayed 4 nights in October 2019

The best position in Cairns ”

Gorgeous views! this was our second trip to cairns in a year - having saying in 5 star along the esplanade first time..this place was just as good with better views - had issue with noisy faulty fridge but reception did rectify issue on 2nd night ..was hard to check in - no one around- but once in the apartment was spacious with gorgeous views, excellent facilities, lovely pool, easy car parking and access- lovely place to stay in a great location

Reviewed August 05, 2020

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8.7
Excellent
TAI from China
Family with teens
2 Bedroom Standard Apartment
Stayed 5 nights in August 2015

pleasant stay with few minor problems”

First at all, it's locations is great; close to the whar and town center but still quie. Second, the view is fantastic and the last but not least is it keep on communicating to understand your needs.

The most thing I like for the hotel is it's location (close to center but quiet). My family has stayed there for 5 night and my wife has a small problem on the 2nd night after she had found a cockroach in one of the bath room; she was not dared to take shower in that bath room since then. There is also minor recommendation to the hotel. Since it's a holiday apartment we have to dump our own rubbish everyday, it would be good if more plastic bags for rubbish can be provided. I've only found one spare plastic bag during my stay.

Reviewed August 29, 2015

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10.0
Exceptional
Lee from Hong Kong SAR, China
Couple
2 Bedroom Standard Apartment
Stayed 4 nights in October 2017

Exceptional”

It’s awesome stay at Jack and Newell in Cairns!

Reviewed October 23, 2017

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10.0
Exceptional
nan from Australia
Family with teens
3 Bedroom Apartment, City view
Stayed 6 nights in January 2020

Jodie and Michael are great manager”

kind manager. Help me booking the tour and renting a car. Checking in and checking out procedures are very easy and smooth. We have late arrival after business hours. But Jodie were still waiting for us when we arrived , showed us everything we needed know. We will come back again when we are in Cairns next time.

Reviewed January 15, 2020

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10.0
Exceptional
Frank from United States
Family with teens
3-Bedroom Water View Apartment
Stayed 3 nights in September 2019

Great Find”

Beautiful location and very convenient to wharf activities. Jodie and Michael were fantastic and very helpful when needed. I would definitely consider returning to this location if I visit Cairns again!

Reviewed September 14, 2019

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Thank you for this review. We would love to have you come stay with us again!

Responded October 16, 2019
Jack & Newell Holiday Apartments
9.2
Exceptional
Star from Singapore
Family with young children
3-Bedroom Water View Apartment
Stayed 4 nights in May 2019

Convenient Location with Great Views”

We stayed in a 3 bedroom sea view unit. The apartment had everything needed for a family holiday (kitchenette, washer and dryer). However if your stay is longer do prepare to bring some extra toiletries as only starter pack was provided. There's also supermarket within 5 mins walk where you can stocked up if needed. Even before our stay our queries was promptly replied and request for rollaway bed fulfilled. Special thanks to Jodie who attended to my queries promptly. Short walk to Cruise terminal and casino just across the street. Overall it's a wonderful stay.

Reviewed June 09, 2019

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10.0
Exceptional
Alexy from Australia
Family with teens
3-Bedroom Water View Apartment
Stayed 4 nights in November 2018

Absolutely Love this Place!”

Stayed here for 5 days & didnt want go home! The 3bdrm apartment is nice & big & spacious. Fantastic views out over the water. Apartment has everything u need including a washing machine. Very central to walk everywhere in CBD. Hosts were very friendly & helpful. Shall defs return. 👍😁😍

Reviewed November 21, 2018

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9.2
Exceptional
Theresa from Australia
Family with teens
3 Bedroom Apartment, City view
Stayed 4 nights in May 2018

Great location ”

Managers wonderful very clean and spacious apartments can not wait to return on a family holiday.

Reviewed May 14, 2018

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9.6
Exceptional
FUNG from Australia
Group
3-Bedroom Water View Apartment
Stayed 3 nights in October 2017

Nice place to stay”

Good price for family or group to stay. We, total of 6, stay in a large 3-bedroom apartment with fantastic harbour view. The room is large and clean. Great location with short walking distance to centre of city. Staff is friendly and provides good services/suggestions and all other information you request.

Reviewed October 31, 2017

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8.8
Excellent
Anna from Australia
Family with young children
2-Bedroom Water View Apartment
Stayed 4 nights in December 2018

Great location, fantastic view”

Lovely spacious apartment with a fantastic view of the estuary and mountains. It is more suitable for a family with older children and couples as it isn't very well set-up for small children. Also the lift and hallways were very hot, but the rooms all have air-conditioners. There is underground parking available which was handy and cafes and shops close by along with the waterfront restaurants across the road.

Reviewed December 10, 2018

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Thank you for your feedback. Your opinion matters to us and we're glad you enjoyed your stay.

Responded January 09, 2019
Jack & Newell Holiday Apartments
10.0
Exceptional
Suyan from Australia
Family with teens
2 Bedroom Standard Apartment
Stayed 3 nights in June 2017

Exceptional”

Gorgeous city and fabulous hotel!!!I will definitely come back again!!!I love Cairns!

Reviewed June 09, 2017

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10.0
Exceptional
Leen from Singapore
Family with teens
2 Bedroom Standard Apartment
Stayed 2 nights in November 2019

Exceptional”

Jodie from Jack & Newall Apt gave us a free upgrade when I realised I have booked a standard 2 bedroom apt instead of the water view apt. The view was just beautiful and relaxing, watching the boats n yachts going by. The apt has everything we need and check in was a breeze. We were shown all the knows how - in/out of apt n carpark, where to throw the rubbish n where to place the items for recycling. We drove around but the shops, restaurants, markets n supermarket are in walkabout distance.

Reviewed November 06, 2019

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Thank you so much for this great review! I really appreciate it. We are so happy that you enjoyed your stay here with us in Cairns. Regards Jodie

Responded November 07, 2019
Jack & Newell Holiday Apartments
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