Jade Marina Resort & Spa
Jade Marina Resort & Spa
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8.0
Very good

"Very very good choice."

pierre-olivier

|

January 8, 2018

Deluxe - Bedroom Jade Marina Resort & Spa
Deluxe - Bedroom
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Lobby Jade Marina Resort & Spa
Lobby
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Lobby Jade Marina Resort & Spa
Lobby
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Interior view Jade Marina Resort & Spa
Interior view
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Exceptional
Location
9.0
See all 6 photos Jade Marina Resort & Spa
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What guests are saying:
Room was spacious, pool was huge and overlooking beach.
michael from United Kingdom
Solo traveler
Excellent place to stay.
Dawn from United Kingdom
Family with young children
I really liked the hotel, liked how management tried to resolve any issues, I had a great time and enjoyed my stay in Jade Marina
Natalia from Russia
Group
Excellent!
john from United Kingdom
Couple
Very good
From 161 reviewsSee what guests said
7.9
/
10
Excellent room comfort and quality
8.8
Value for money7.2
Distance to city center0.5 Km
Location rating9.0
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Air conditioning

Select your room
8.8
Excellent
Room comfort & quality
6 travelers are looking at this property right nowBook now before it's too late!
Executive Deluxe
Executive Deluxe
...
  • Room size: 54 m²/581 ft²
  • Garden view
  • 2 single beds or 1 double b...
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Villa with Garden View
Villa with Garden View
...
  • Room size: 131 m²/1410 ft²
  • Garden view
  • 1 king bed & 1 king bed
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Deluxe
Deluxe
...
  • Room size: 52 m²/560 ft²
  • Street view
  • 1 double bed
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Corner Suite
Corner Suite
...
  • Room size: 101 m²/1087 ft²
  • Garden view
  • 1 queen bed and 1 king bed
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Beach Front Villa
Beach Front Villa
...
  • Room size: 131 m²/1410 ft²
  • Beach view
  • 1 king bed
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Sea View Villa - Double Bed
Sea View Villa - Double Bed
...
  • Room size: 131 m²/1410 ft²
  • Sea view
  • 1 king bed
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Deluxe Single
Deluxe Single
...
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    Basic Villa
    Basic Villa
    ...
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      Standard With View Villa
      Standard With View Villa
      ...
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        What people love about the property

        • 8.0
          Very good

          "We enjoyed our stay!"

          Alexander

          |

          January 11, 2017

        • 9.6
          Exceptional

          "This time was an Awesome experience"

          Deborah

          |

          November 21, 2016

        • 9.3
          Exceptional

          "It was really, really perfect place to stay."

          RAIMONDA

          |

          February 18, 2016

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        More about Jade Marina Resort & Spa

        More about Jade Marina Resort & Spa

        9.2
        Exceptional

        "The Staff Was very helpful And kind!"

        Jordi

        |

        February 27, 2016

        An overview

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        What they offer

        8.0
        Very good

        "The staff were very nice and the gardens are beautiful."

        Grainne

        |

        December 16, 2017

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        Property's guest policies

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        Some helpful facts

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        Real reviews from real guests

        Agoda Reviews (161)Booking.com Reviews (250)
        7.9
        /
        10
        Cleanliness8.1
        Facilities7.6
        Location9.0
        Room comfort and quality8.8
        Service7.6
        Value for money7.2
        Provided by verified guests of Agoda
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        All guests (161)
        All room types

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        Showing 121 verified guest comments
        12345
        4.8
        Gail from United Kingdom
        Family with teens
        Deluxe
        Stayed 2 nights in December 2018
        Limited customer service and not a good location with delux rooms being right on the busy and noisy ”
        Nice place on the whole but the delux rooms are right on the road which is very noisy in the day and night so it woke us up and was not relaxing and stopped us enjoying the large balcony. I would not recommend these rooms. The cottages are better located as are the rooms in other hotels i have stayed in in Ngapoli. Also we had a double room when we asked for a twin so my son slept on a matress on the floor which was not ideal. The check in staff said it would be sorted out in our second day but on that day the reception staff could not understand our request and no note had been made of it on checkin. It was too complicated to explain and they expressed no customer service initiative. Just wanted us to go away, which after a few attempts we did. The manager found out on the day we left and was very apologetic and gave us a bottle of wine but it would have been better to have had some sharper service earlier on.
        Reviewed January 01, 2019
        8.4
        Excellent
        Heather from United States
        Family with teens
        Corner Suite
        Stayed 2 nights in November 2017
        Too Bad They Have Terrible Management”
        Beautiful hotel on an absolutely stunning beach. Food is very good, spa was awesome, servers were kind and professional. English speakers are rare so communication can be a problem. Had a mix up with the room and they charged us extra. No one with authority on site (only available over the phone) and received bad customer service. Wouldnt let us board the shuttle to the airport until we paid extra...like being held hostage, and we missed our connecting flight. Would not stay here again for this reason.
        Reviewed October 18, 2018
        8.0
        Excellent
        pierre-olivier from Hong Kong
        Couple
        Villa with Garden View
        Stayed 2 nights in January 2018
        great deal”
        hotel is great and decently priced for the beach. cleanliness is not the best but ok. rooms on the back doesn't have seaview at all. and there is a wall in front of the bed (worst architect ever) but villas are very nice. pool is really nice, beach in front is great and sunbeds are there. location is perfect: far away from airport, close to the beach restaurants (on the right when you go to the beach), not too many flies at night compared to all other hotels. very very good choice. staff english is very limited and almost impossible to understand.
        Reviewed January 08, 2018
        8.0
        Excellent
        Grainne from Ireland
        Group
        Executive Deluxe
        Stayed 3 nights in December 2017
        Perfect location on beach”
        Overall we loved our stay here! Minor negatives: The check in staff did not have good English and they did not provide twin beds initially even though 2 people had confirmed by email that they would, however these 2 small things did not hamper our stay in anyway. The hotel is in a perfect location on the beach close to nearby restaurants/bars perfect for a sunset view. The hotel is well maintained and we really enjoyed our stay. The staff were very nice and the gardens are beautiful. Recommend original sunset view and green umbrella restaurants which are close by. The fresh seafood is amazing and the beach itself is amazing!
        Reviewed December 16, 2017
        9.2
        Exceptional
        opheck from Israel
        Couple
        Deluxe
        Stayed 5 nights in October 2017
        outstanding beach resort”
        The hotel facilities are just amazing - there is a big wonderfull pool, and few meters from it an amazing beach. The beach and the pool area are kept very clean. The rooms are extremly big, very clean and beatifull, but we had a musquitos problem in the room, which the only solution for it was eventully giving us a bed misquitos net. The breakfast is also amazing with a lot of options, and the stuff is nice and helpfull. Except the musquitus, the only problem was that the wifi didnt work well in the room the whole vacation.
        Reviewed October 20, 2017
        9.6
        Exceptional
        David from United States
        Family with teens
        Beach Front Villa
        Stayed 2 nights in January 2017
        Outstanding!!”
        We stayed here 2 nights in the ocean view villas and can't say enough about this hotel. They picked us up at the airport with a lovely assistant who greeted us with a warm smile and a cold drink! A quick trip to the hotel maybe 15 minutes and into a beautiful lobby. Check in was great and the staff helped us book our boat trip the next day. Our villa was spectacular and everything was perfect! Had dinner at the hotel and the food was very good and breakfast was fantastic. The beach is beautiful and you can get a massage on the beach just down from the hotel for about $8 for an hour! The staff here are some of the best we have had in all of Southeast Asia and frankly most anywhere. I don't normally go on about a hotel but this was outstanding!! Would highly recommend and will definitely be back!
        Reviewed February 16, 2017
        9.2
        Exceptional
        Dawn from United Kingdom
        Family with young children
        Beach Front Villa
        Stayed 3 nights in January 2017
        Beautiful resort”
        Excellent place to stay. It's about a 15 minute drive to the airport (they provide shuttle service). The rooms are really nice and comfortable, but the cleaners did not take away dirty dishes or empty bottles. We had bought our own beer and left the bottles next to the bin. When we were checking out, a staff saw the bottles and assumed they were part of the mini bar stock, so they tried to charge us. In the end, we didn't get charged, but be careful of this. We heard this was happening to other guests as well. The beach is great because you can walk down to other beach restaurants, so you are not stuck eating on the resort the whole time (or paying resort prices). Very relaxing place.
        Reviewed February 08, 2017
        10.0
        Exceptional
        michael from United Kingdom
        Solo traveler
        Executive Deluxe
        Stayed 4 nights in January 2016
        Stunning hotel with great pool and sea views”
        Great hotel in centre of beach, facilities were faultless, food was outstanding. Walking distance to outside beach restaurants. Room was spacious, pool was huge and overlooking beach. Own private loungers on beach outside hotel, perfect for sunset.
        Reviewed September 12, 2016
        9.2
        Exceptional
        Frank from United Kingdom
        Family with young children
        Executive Deluxe
        Stayed 3 nights in March 2016
        Excellent hotel”
        Great location on the beach, lovely pool and breakfast area and wonderful green lush grounds. Staff were very helpful. The hotel is also near some restaurants so you can eat out too. Really nice. Downsides were a cockroach in the bathroom and shower was weak - but otherwise great.
        Reviewed March 29, 2016
        9.6
        Exceptional
        Thura from United States
        Solo traveler
        Executive Deluxe
        Stayed 3 nights in December 2018
        Exceptional”
        Nice location near beach restaurants. Nice. sunset views.
        Reviewed December 16, 2018
        7.6
        Very good
        pierre-olivier from Hong Kong
        Couple
        Deluxe
        Stayed 1 night in January 2018
        great choice in ngapali”
        hotel is great and decently priced for the beach. cleanliness is not the best but ok. rooms on the back doesn't have seaview at all. and there is a wall in front of the bed (worst architect ever) but villas are very nice. pool is really nice, beach in front is great and sunbeds are there. location is perfect: far away from airport, close to the beach restaurants (on the right when you go to the beach), not too many flies at night compared to all other hotels. very very good choice. staff english is very limited and almost impossible to understand.
        Reviewed March 27, 2018
        8.0
        Excellent
        Ivan from Myanmar
        Family with young children
        Deluxe
        Stayed 3 nights in December 2017
        Very good”
        New year party is obligatory if you stay on Dec 31, pricy but not good: soft drinks are for additional payment. New year performance is poor. Beach and sea are good. Ngapali is the best choice for old people or families with infants. Calm and deserted.
        Reviewed January 21, 2018
        2.8
        CHENG from Taiwan
        Group
        Deluxe
        Stayed 2 nights in December 2017
        Thanks for Ruined our New Year's Eve!!!”
        We book 1 room for 2 nights(Dec.30.2017-Jan.1.2018), new year eve dinner charges 80USD/person! Cockroach running around the lobby and nobody care , mosquito flying around the room and of course there's some spider's web, some dust in the corner, deluxe room was right near the road ( a lot of motorcycle noise and car alarms)! Awful service and cheating waiters , ignore customer's reservation , cause their service - didn't have their new year eve dinner and have no refund! Thanks for ruined our New Year's Eve!!!
        Reviewed January 08, 2018
        4.4
        Mariolein from Netherlands
        Couple
        Executive Deluxe
        Stayed 4 nights in December 2017
        Hotel with great potential; in urgent need of good management”
        Hotel is on a superb location and well designed. Staff is friendly and at times doing their best to please you however seems to lack the training and/or motivation to make this a truly great hotel. For example: Our executive suite was dirty when we arrived including: betelnut spit and dead lies and mosquitos on the wall; still sand and dirt on the floor obviously not swept under carpets and among furniture, long black hairs in bathroom; small papers, plastic and trash on our veranda and under bushes; spider rags in corners and windows that had obviously not been opened for a while. We had a ground floor room that smell stuffy and moist; using the AC made the smell even worse. Windows and door dont have mosquito screening; once requested we got a mosquito net for over the bed and a standing van which made it possible to open the windows and made the smell bearable. Obligatory New Years dinner (80 USD) was a total overpay, with standard items and only beer (soda drinks one had to pay).
        Reviewed January 04, 2018
        5.2
        Thandar from Singapore
        Group
        Deluxe
        Stayed 1 night in December 2017
        No safety ”
        Upon arriving to hotel, we check with them that whether we can get connected room.. they said they don’t have connected room. But we got one door and it’s connected to another room which is locked . My Friend pulled the curtain and the metal bar which is connected to curtain dropped to her forehead and she got one bump on her forehead.. called manager and nothing was done. But They got says that they can bring her to clinic. But we came here for holiday and we don’t want spend our time in there. Thus we refused to go clinic. This is safety issue. They should do routine check thier equipment .
        Reviewed December 22, 2017
        9.6
        Exceptional
        Heather from United States
        Group
        Deluxe
        Stayed 2 nights in November 2017
        Exceptional”
        Poorly managed but hotel is located on a stunning beach. The hotel staff was wonderful although most spoke little English. Would not stay again because of difficulties and miscommunication with hotel management.
        Reviewed November 26, 2017
        10.0
        Exceptional
        Jayne from United Kingdom
        Couple
        Executive Deluxe
        Stayed 4 nights in November 2017
        Exceptional”
        When we arrived there was a wee bit of confusion about our room due to websites pictures however the staff could not have been more helpful. They were friendly always happy to help. Fabulous choice at breakfast. Situated on a lovely part of the beach really close to the local restaurants which were lovely. Had bicycles you could hire by the hour. Would definitely stay there again.
        Reviewed November 15, 2017
        9.6
        Exceptional
        Deborah from Australia
        Couple
        Executive Deluxe
        Stayed 5 nights in November 2016
        Memorable”
        My second time to Ngapali. This time was an Awesome experience...located on the cleanest beach with the clearest water I have experienced (and I live in Australia!) our room wasn't beachfront but was no distance to walk to the pool, beach or restaurant.. short stroll to a handful of local restaurants ... super efficient friendly Burmese staff (as always) only small criticism is we were there for five nights and the room could have done with a dust in between. If I ever go back to Ngapali I will be super happy to return to this resort. Loved it!!
        Reviewed November 21, 2016
        9.2
        Exceptional
        Jordi from Spain
        Solo traveler
        Executive Deluxe
        Stayed 3 nights in February 2016
        Perfect to relax”
        I spendt there 4 nights! I Was so Good! The Staff Was very helpful And kind! Breakfast was Good, with many options to choose! View from the pool Is amazing! The beach Is in front with perfect sand And no rocks! Georgeus sunset. To 3 minutes walking from hotel You Will find many restaurants...with fresh fish And other kind Of meal! It's very romantic as well. Good option to Have lunch o dinner! Although there are many options on the beach...stay in Jade Is a good balance between price And quality! It Was so quite...Not too many people, so you didn't need fighting for hamaca! I guess others that had full they had this kind of troubles. If You are looking for relax...Is the perfect place!
        Reviewed February 27, 2016
        9.3
        Exceptional
        RAIMONDA from Lithuania
        Couple
        Executive Deluxe
        Stayed 4 nights in January 2016
        Everything was perfect”
        Airport transfer, rooms, garden, breakfast, beach
        It was really, really perfect place to stay. Perfect room (big, clean, comfortable), perfect and extremely well-kept garden, perfect breakfast with the sea view, perfect beach, nice sea food restaurants on the beach nearby (much nicer places than on the village streets). Small villages with the few shops in a walking distance (though you can find all those souvenirs right on the beach).
        Reviewed February 18, 2016
        12345
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