Java Paragon Hotel & Residences

Java Paragon Hotel & Residences

JL. Mayjend Sungkono 101-103, Jawa Timur, Surabaya Center, Surabaya, Indonesia, 60225
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     Java Paragon Hotel & Residences

    Guest reviews

    7.9
    Very good
    /10
    (2630 reviews)See what guests said
    8.8
    Excellent

    "Service has always been good and all staff very friendly."

    Kenneth

    -

    December 20, 2018

    7.9
    Very good cleanliness
    Recommended by 88% of guests

    Property highlights

    • Airport transfer

    • Located in heart of Surabaya

    • Currency exchange

    • Free Wi-Fi in all rooms!

    This property is in high demand!Last booked 12 hours ago
    Excellent
    Location
    8.1
    See map
    Excellent location - 2.11 kilometers from city center
    Popular neighborhood
    Nearby
    Popular
  • Embassy of China200 m
  • Desperados Bar210 m
  • Ciputra World Mall540 m
  • Ciputra World Surabaya630 m
  • Museum 45650 m
  • Golden City Mall970 m
  • Golden City Mal1.27 km
  • Yani Golf1.28 km
  • Brawijaya Golf1.51 km
  • Consulate of Belgium1.62 km
  • Value for money7.8
    Distance to city center10.0 Km
    Location rating8.1
    Nearest airportJuanda International Airport (SUB)
    Distance to airport12.8 km
    Select your room
    7.8
    Very good
    Room comfort & quality
    3 Bedroom Apartment
    3 Bedroom Apartment
    ...
    • Room size: 167 m²/1798 ft²
    • Pool view
    • 2 single beds and 2 king be...
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    Apartment Three Bedrooms
    Apartment Three Bedrooms
    ...
    • Room size: 167 m²/1798 ft²
    • Balcony/terrace
    Enter dates to see prices
    2 Bedroom Apartment
    2 Bedroom Apartment
    ...
    • Room size: 142 m²/1528 ft²
    • City view
    • 2 single beds and 1 king be...
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    Executive Suite room
    Executive Suite room
    ...
    • Room size: 50 m²/538 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Floor Deluxe King Size Room
    Executive Floor Deluxe King Size Room
    ...
    • Room size: 29 m²/312 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Floor Superior Room
    Executive Floor Superior Room
    ...
    • Room size: 22 m²/237 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Twin Bed Room
    Deluxe Twin Bed Room
    ...
    • Room size: 27 m²/291 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Executive Floor Deluxe Twin Bed Room
    Executive Floor Deluxe Twin Bed Room
    ...
    • Room size: 29 m²/312 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe King Size Room
    Deluxe King Size Room
    ...
    • Room size: 27 m²/291 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior Room
    Superior Room
    ...
    • Room size: 22 m²/237 ft²
    • City view
    • 1 king bed
    Enter dates to see prices

    What people love about the property

    • 9.6
      Exceptional

      "Excellent choice for spend new year eve in Surabaya + Excellent Breakfast with lots of choices + Friendly Staffs - The hotel only has 2 lifts and it is very cro..."

      Andri

      |

      January 4, 2019

    • 7.2
      Very good

      "Staff helpful"

      Jo

      |

      September 30, 2018

    • 7.2
      Very good

      "Room clean."

      Jo

      |

      September 30, 2018

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    More about Java Paragon Hotel & Residences

    More about Java Paragon Hotel & Residences

    10.0
    Exceptional

    "It was great to stay there."

    Astrella

    |

    August 22, 2018

    An overview

    Show less

    What they offer

    9.2
    Exceptional

    "The location was great too, just next to Ciputra World and o..."

    Margono

    |

    December 10, 2018

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (2630)Booking.com Reviews (293)
    7.9
    /
    10
    Cleanliness7.9
    Facilities7.9
    Location8.1
    Room comfort and quality7.8
    Service7.9
    Value for money7.8
    Provided by verified guests of Agoda
    All languages
    All guests (2630)
    All room types

    Show reviews that mention 

    Showing 2093 verified guest comments
    12345
    9.2
    Exceptional
    Margono from Indonesia
    Family with young children
    Deluxe King Size Room
    Stayed 1 night in December 2018
    A nice but old hotel. Really nice staff though..”
    We stayed in this hotel for our little sister engagement and couldn’t be more surprised on the service. What we thought as a dull hotel turned out to be a gorgeously renovated hotel, with charming staffs. The location was great too, just next to Ciputra World and one of the best chinese food in sby, Ramayana. Would recommend this hotel to our colleagues.
    Reviewed December 10, 2018
    Dear Margono, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your time to share your feedback while staying with us and thank you for recommend our hotel to your colleagues. We are looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager
    Responded December 17, 2018
    Java Paragon Hotel & Residences
    8.0
    Excellent
    Agus from Indonesia
    Business traveler
    Deluxe King Size Room
    Stayed 3 nights in February 2019
    Very good”
    Laundry price is to much expensive
    Reviewed February 23, 2019
    Dear Agus, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your time to share your feedback while staying with us. Your feedback regarding laundry charges has been shared to Housekeeping department for further follow up. We hope that we are able to welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager
    Responded February 27, 2019
    Java Paragon Hotel & Residences
    10.0
    Exceptional
    Geethananthini from Malaysia
    Group
    3 Bedroom Apartment
    Stayed 1 night in February 2019
    Value for money”
    Very clean and suitable for a group stay.Best breakfast
    Reviewed February 21, 2019
    Dear Geethananthini, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the review in Agoda page and delighted to learn that you enjoyed your stay with us. We are looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager
    Responded February 22, 2019
    Java Paragon Hotel & Residences
    8.4
    Excellent
    Mohamed from Singapore
    Business traveler
    Executive Suite room
    Stayed 5 nights in November 2018
    Good for value but needs a revamp.”
    I was inclined to book Java Paragon as Shangri-la ( which is just across the street ) was fully booked. I'm a business traveller so usually my stays are relatively short. I'm booked at the hotel for 4 nights and I can say the overall stay was good. Checking in was a breeze as the rooms were already ready by the time I reached. ( 12pm, Indonesia time ). The rooms were clean but the furniture does need a bit of work. The wooden cabinets shows signs of wear and tear which in my opinion can be easily fixed with a new coat of varnish. I'm glad it came with all the basic toiletries unlike some hotels I stayed in which were more expensive. The breakfast spread is actually good with various international and local dishes. I was a bit disappointed with the rooftop bar ( Citilites ) as it does need some revamping. My 2 evenings at the bar was gloomy as though I was drinking to drown my sorrows! The music selection didn't really help to energise the place. It needs more energy and vigour! There's also the executive lounge but honestly not on par with other similar grade of hotels. There's a gym and spa but I never really got the chance to visit. Overall my stay was a good one and will not hesitate to stay here again ( Only if Shangri-la is not available )
    Reviewed November 10, 2018
    Dear Mohamed, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your precious time to share your feedback while staying with us We are delighted to learn that overall you enjoyed your stay with us and your feedback regarding rooms and the ambience at the Citilites has been shared to department concern for further follow up We hope that we are able to serve you better in the nearest future Kind regards, Ratih Guest Service Manager
    Responded November 13, 2018
    Java Paragon Hotel & Residences
    9.2
    Exceptional
    Kenneth from Philippines
    Business traveler
    Deluxe King Size Room
    Stayed 2 nights in November 2018
    Exceptional”
    It's good to see that renovations are being done. Rooms are getting to be outdated but clean. Linens and towels are all good and clean. Will continue to stat at this property. Good feeling to be always welcomed by staff.
    Reviewed November 09, 2018
    Dear Kenneth, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for your exceptional review. We are delighted to learn that overall you enjoyed your stay with us and we are looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager
    Responded November 13, 2018
    Java Paragon Hotel & Residences
    10.0
    Exceptional
    Wan from Malaysia
    Solo traveler
    Superior Room
    Stayed 4 nights in February 2019
    Exceptional”
    Breakfast was good and a lot of choices
    Reviewed February 10, 2019
    Dear Wan, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!!! Thank you for your review and delighted to learn that you enjoyed the breakfast variation. We are looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager
    Responded February 11, 2019
    Java Paragon Hotel & Residences
    9.2
    Exceptional
    kiki from Indonesia
    Family with young children
    3 Bedroom Apartment
    Stayed 2 nights in February 2019
    Holiday with family”
    Everything nice, room was clean, location strategic but hotel staff less kind... we have party and need more plate n spoon but all we asked never come.
    Reviewed February 09, 2019
    Dear kiki, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your time to share your feedback while staying with us. We sincerely apologies that we were not able to meet your expectation in this occasion, this issue has been taken seriously and shared to department concern for evaluation and further improvement Thank you for your constructive suggestion and we hope that we would have the opportunity to serve you better in the future Sincerely, Ovie Guest Service Supervisor
    Responded February 17, 2019
    Java Paragon Hotel & Residences
    9.2
    Exceptional
    Indah from Indonesia
    Family with young children
    2 Bedroom Apartment
    Stayed 3 nights in June 2018
    Big space in the great location”
    This is my first time to stay here with family....I booked apartment with 2 bedrooms..the apartment is so big which has separate dining room, kitchen set & also room for the maid..but the closet need maintenance....I recommend this place if you bring big family to Surabaya
    Reviewed June 24, 2018
    Dear Indah, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for sharing your feedback while staying here with us. We are delighted to learn that you enjoyed your overall stay and recommend this place to other traveler. Looking forward for welcoming you back again in the near future. Kind regards, Ratih Guest Service Manager
    Responded June 27, 2018
    Java Paragon Hotel & Residences
    9.2
    Exceptional
    Edmund from Indonesia
    Business traveler
    Superior Room
    Stayed 2 nights in March 2018
    Value For Money!!”
    The hotel location is very near to Ciputra World Mall, it will only need about 5 minutes by foot to reach there. Room size are spacious as well as the bathroom. Breakfast was ok, although it could be better if there are more varieties / selection. Overall, it's a pleasant stay.
    Reviewed March 16, 2018
    Dear Edmund, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for your feedback and to know that our hotel is valued for money. We are delighted to know that enjoyed your overall stay. Your review regarding food variation during breakfast has been shared to our Food and Beverage department for further improvement We are looking forward for welcoming you back again in the near future Kind regards, Ratih Guest Service Manager
    Responded March 21, 2018
    Java Paragon Hotel & Residences
    9.2
    Exceptional
    MOW from Malaysia
    Business traveler
    Superior Room
    Stayed 2 nights in September 2018
    Nothing to complain!”
    The price is cool, absolutely value for money. Facilities are very good particularly when you need variety choice of food & beverages, gym and etc. Staff are helpful and friendly. Efficient and hassle-free checking in and out. Highly recommended!
    Reviewed September 23, 2018
    Dear MOW, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! It is more than a pleasure to have you stay with us and to know that you enjoyed all our facilities. It is such a pleasure to read your review, as it all describe very nicely the experience our team provides to our guests. We have shared your kind words with all staff, and they were amazed to see that you find our service amazing. Thank you for sharing some useful information for our future traveler. Looking forward to welcoming you back at the soonest. Kind regards, Ovie Guest Service Supervisor
    Responded September 27, 2018
    Java Paragon Hotel & Residences
    8.4
    Excellent
    Jose from China
    Business traveler
    Superior Room
    Stayed 1 night in January 2019
    Good as always”
    I always stay at Java Paragon. There was only one weak point this time, A/C temperature in the rooms too cold! Hope they take action and solve this problem.
    Reviewed January 13, 2019
    Dear Jose, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for always choosing Java Paragon as your preferred destination while in Surabaya. Your feedback regarding AC temperature has been shared to Engineering department for further improvement We are looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager
    Responded January 30, 2019
    Java Paragon Hotel & Residences
    8.0
    Excellent
    Abdul from Indonesia
    Couple
    Superior Room
    Stayed 1 night in December 2018
    Always Happy to be Back”
    Always happy to be back to this hotel.
    Reviewed January 02, 2019
    Dear Abdul, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you taking your time to share your feedback while staying with us Delighted to know that you enjoyed your stay with us and we are looking forward for welcoming you back again in the nearest future Kind regards, Ovie Guest Service Supervisor
    Responded January 17, 2019
    Java Paragon Hotel & Residences
    8.0
    Excellent
    Abdul from Indonesia
    Couple
    Superior Room
    Stayed 1 night in December 2018
    Old But Good”
    Stayed here many times and the service never disappoint me.
    Reviewed January 02, 2019
    Dear Abdul, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for your review on Agoda and we are glad to learn that you enjoyed your stay. We look forward for welcoming you back again in the nearest future. Kind regards, Ovie Guest Service Supervisor
    Responded January 17, 2019
    Java Paragon Hotel & Residences
    8.8
    Excellent
    Kenneth from Philippines
    Business traveler
    Deluxe Twin Bed Room
    Stayed 2 nights in December 2018
    Excellent”
    Service has always been good and all staff very friendly. You will always feel you are "home". i just hope room renovations start soon.
    Reviewed December 20, 2018
    8.0
    Excellent
    GERARD from Australia
    Couple
    Executive Floor Superior Room
    Stayed 3 nights in August 2018
    Nice Club Lounge”
    Friendly staff particularly in the club lounge. Nice roof top bar complete with fireworks display.
    Reviewed December 10, 2018
    Dear GERARD, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your time to share your feedback while staying with us and such a pleasure to learn that you enjoyed your stay We are looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager
    Responded December 17, 2018
    Java Paragon Hotel & Residences
    9.2
    Exceptional
    anthony from Indonesia
    Family with young children
    3 Bedroom Apartment
    Stayed 1 night in January 2017
    Best value for your money”
    My family had a great time here...many facilities like swimming pool, sauna, spa, etc. They keep the places clean..the restaurant have a great food and nice interior. The staff are very helpful and nice. Will come back.
    Reviewed February 24, 2017
    Dear Mr. Anthony, Warmest Greeting from Java Paragon Hotel and Residences!! Many thanks for your great feedback. It is our hope that our valued guests feel satisfied with all facilities and interactions with our friendly service professionals, thus we are glad to learn that you enjoyed your stay with us. Receiving your comment is a great compliment for all of our team. We will keep on continuing our efforts to ensure all of our guests leave the hotel with memorable experience. On behalf of the entire Java Paragon Hotel and Residences team, please accept our sincerest gratitude for sharing your experience during your stay with us. Once again, thank you for staying with us, and we will make sure your next visit will be as pleasant as the previous one. Sincerely, Tri Ratih Guest Service Manager
    Responded July 23, 2017
    Java Paragon Hotel & Residences
    8.0
    Excellent
    Edo from Netherlands
    Business traveler
    Deluxe Twin Bed Room
    Stayed 1 night in November 2016
    Conveniant Hotel in Surabaya”
    convenient hotel , not too far from the Highway and the Airport. The rooms are like can be expected. Nothing more, nothing less. Everything needed for the traveller is there. The roof top bar and bistro is very nice. A little costly though, but service excellent and extreme friendly. Can be an easy basis at visiting Surabaya.
    Reviewed November 09, 2016
    8.4
    Excellent
    Naiwei from Taiwan
    Business traveler
    Deluxe King Size Room
    Stayed 2 nights in April 2016
    Good services with excellent price”
    This hotel is nearby a new big mall, Ciputra World, with 10 min. walking distance. The room is clean and my room has one big bed. The price for a room with breakfast is very competitive when comparing with other hotels in the same area.
    Reviewed April 09, 2016
    8.4
    Excellent
    Naiwei from Taiwan
    Business traveler
    Deluxe King Size Room
    Stayed 1 night in March 2016
    Excellent location with valuable price”
    This hotel is nearby a new big mall, Ciputra World, with 10 min. walking distance. The room is clean and my room has one big bed. The price for a room with breakfast is very competitive when comparing with other hotels in the same area.
    Reviewed April 09, 2016
    8.3
    Excellent
    Teck from Malaysia
    Business traveler
    Superior Room
    Stayed 7 nights in September 2015
    Location and hotel environment”
    Poolside, location and cleanliness
    Room is decent size and bath room is good without the traditional bathtub and curtain. More importantly, leisure like gym and poolside are great and is really good for relaxing after week of harsh work. Another good thing is the rooftop bar, where you could have a sumptuous dinner while overlooking the city area. I will definitely coming back here in future if coming back.
    Reviewed September 27, 2015
    12345
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    Java Paragon Hotel & Residences
    |Very good 7.9
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    • Excellent location
    • Surabaya Town Square