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Jaya Hotel
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5.1 Location score
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5.1Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

  • Elevator

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Room choices
Standard Room (2 Adults)
...
  • City view
  • 110 m²
  • 1 king bed
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Twin Single Bed
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  • Country view
  • 120 m²
  • 2 single beds
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Family Room
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  • City view
  • 150 m²
  • 1 single bed and 1 king bed
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Verified guest reviews

Agoda Reviews (34)

3.9

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Review score
  • Cleanliness 6.1
  • Facilities 4.5
  • Location 5.1
  • Room comfort and quality 5.3
  • Service 6.2
  • Value for money 5.7
Review score
  • Cleanliness 5.8
  • Facilities 4.0
  • Location 4.4
  • Room comfort and quality 4.7
  • Service 6.4
  • Value for money 5.1
  • Cleanliness 8.0
  • Facilities 7.0
  • Location 6.0
  • Room comfort and quality 6.0
  • Service 7.2
  • Value for money 7.2
Review score
  • Cleanliness 4.7
  • Facilities 4.0
  • Location 6.0
  • Room comfort and quality 5.0
  • Service 4.7
  • Value for money 4.7
Review score
  • Cleanliness 6.0
  • Facilities 4.0
  • Location 5.5
  • Service 7.5
  • Value for money 7.0
Review score
  • Cleanliness 5.0
  • Facilities 4.0
  • Location 5.0
  • Service 5.0
  • Value for money 5.0
Review score
  • Cleanliness 6.5
  • Facilities 4.0
  • Location 5.5
  • Room comfort and quality 7.0
  • Service 5.0
  • Value for money 6.0
Provided by verified guests of Agoda
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  • Twin Single Bed
  • Standard Room (2 Adults)
  • Family Room

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7.6
Ridley from Malaysia
Couple
Standard Room (2 Adults)
Stayed 1 night in August 2016
Awsome”
Good
Reviewed June 18, 2017
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5.6
PINI from Malaysia
Couple
Standard Room (2 Adults)
Stayed 1 night in June 2017
Above average”
1. Location - a bit far from city centre. 2. Cleanliness is ok. 3. TV Receiver - the poorest, need to improve. 4. Mattress very hard. 5. Water pressure is the best part. 6. Price - a bit pricy.
Reviewed June 04, 2017
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4.4
Fung from Malaysia
Business traveler
Standard Room (2 Adults)
Stayed 3 nights in May 2017
Staff is friendly. However, the hotel is horrible.”
Bed is too hard same like sleep on a wood. Leaking sound at the room throughout the whole night. Air conditional are not cold enough as the room is too hot during the evening exposing to sun light.
Reviewed May 17, 2017
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2.0
Mohd from Malaysia
Family with teens
Family Room
Stayed 1 night in March 2017
No water!!!! ”
Small room no window no water. Dont go this hotel
Reviewed March 20, 2017
Dear Mohd, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Wong, Guest Service Manager
Responded April 29, 2017
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Jaya Hotel
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5.6
nur from Malaysia
Family with young children
Family Room
Stayed 1 night in January 2017
Weirdly designed room and bathroom”
Will not stay there again
Reviewed January 31, 2017
Dear Nur, Thank you for your comments. I apologize for the problems that you encountered during your last stay. We would like to improve out property in future, to be a more special design and looking fresh towards our property. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Tony W., Assistant Manager
Responded April 29, 2017
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Jaya Hotel
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4.4
Shereen from Malaysia
Business traveler
Standard Room (2 Adults)
Stayed 1 night in December 2016
Hard Mattress ”
Room is simple. No hair shampoo provided. Mattress is extremely hard like sleeping on the big stone!
Reviewed December 06, 2016
Dear Shereen, Thank you for your comments. I apologize for the problems that you encountered during your last stay. We will improve our property and service for you and our other guests. Furthermore, our rooms mattress made with quality natural coconut fibre mattress which makes you have a restful night sleep and helps in relieving pressure. The mattress also provides you the firmness support distribution for spinal care. This is because our mattress is feeling hardness. We are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Sibu. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Tony W., Assistant Manager
Responded April 29, 2017
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Jaya Hotel
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4.8
PHENG from Malaysia
Business traveler
Standard Room (2 Adults)
Stayed 1 night in November 2016
Bed is too hard”
The bed is too hard.
Reviewed November 21, 2016
Dear Pheng, Thank you for your comments. I apologize for the problems that you encountered during your last stay. We will improve our property and service for you and our other guests. Furthermore, our rooms mattress made with quality natural coconut fibre mattress which makes you have a restful night sleep and helps in relieving pressure. The mattress also provides you the firmness support distribution for spinal care. This is because our mattress is feeling hardness. We are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Sibu. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Tony W., Assistant Manager
Responded April 29, 2017
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Jaya Hotel
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4.8
noor from Malaysia
Group
Standard Room (2 Adults)
Stayed 1 night in October 2016
the staff did not do their work”
the place located in the housing area. the remote that they provide us have a weak battery so we have to change the battery. it near to chinese restaurant so we heard noise from the people . it need deposit rm 50 per room so we need to prepare money. it should state in the website. wifi can be connect in lobby only not in the room
Reviewed October 27, 2016
Dear Noor, Thank you for your comments. I apologize for the problems that you encountered during your last stay. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue with renovations to our property areas. We look forward to seeing you on your next trip to Sibu! Best Regards, Tony W., Assistant Manager
Responded April 29, 2017
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Jaya Hotel
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6.4
Silas from Malaysia
Group
Standard Room (2 Adults)
Stayed 2 nights in October 2016
Reviews”
Hotel Bed is super soft. Might as well sleep on the floor
Reviewed October 20, 2016
Dear Silas, Thank you for your comments. I apologize for the problems that you encountered during your last stay. We will improve our property and service for you and our other guests. Furthermore, our rooms mattress made with quality natural coconut fibre mattress which makes you have a restful night sleep and helps in relieving pressure. The mattress also provides you the firmness support distribution for spinal care. This is because our mattress is feeling hardness. We are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Sibu. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Tony W., Assistant Manager
Responded April 29, 2017
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Jaya Hotel
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5.2
Norlinda from Malaysia
Business traveler
Standard Room (2 Adults)
Stayed 2 nights in September 2016
Ok”
Ok
Reviewed October 02, 2016
Dear Norlinda, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. We are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue with renovations to our property areas. We look forward to seeing you on your next trip to Sibu! Best Regards, Tony W., Assistant Manager
Responded April 29, 2017
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Jaya Hotel
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