disappointed on the executive twin room”

We booked 3 nights 2 rooms (first two nights was Moderate Twin. Third night was Executive Twin). The Executive Twin was charged HK$1,000 more than Moderate Twin. We packed and check out and expected better rooms when return to the hotel for the last night but 4 of us felt angry about the Executive Room. The Executive Twin Rooms size were smaller than the Moderate Twins. We feel cheated!

Its all about the location”

Its easy to reach the hotel using JR train that is 40 mins ride if you get on a rapid train that leaves every 15 mins. I just found it hard to sit on the train if you have luggages bec there wasnt enough space except when you choose car 4 which has reserved seats. It provides luggage rack to put luggages. The exit to the hotel is right where you see Gap clothing shop. Exit the door, turn left n its the entrance to the hotel. Check in was a breeZe but room not yet ready. But once it was, the view was amazing. I like their bathroom size. It has a bath tub n a shower separate, fully enclosed. It is spacious enough. Their toiletries is also abundant. From toothbrush, pocket tissue etc. Amidst all of its amenities, one thing lacking is their assistance to the train. In swissotel osaka, their bellboys are allowed to help clients to the train tracks. It would be helpful. Aside from that, everything went well with our stay.

Don’t stay on the executive room”

We were here for 3 nights booked 2 rooms each night. I paid the first two night for moderate twin room for about $2,600 each room and felt good about it. But the third night paid for the executive twin room hk$3,500 each. All of us expected a lot better for paying that price. We were all disappointed. We got two rooms with higher floor up ( from floor 26 moved to floor 34). Room size is smaller, view were worse (because the room is so small that beds faces the small window seeing city high rises). I feel very very angry about this arrangement because I paid more $$ to expect enjoy our last stay in Sapporo.

Overall...Very good experience”

Pro: Very convenient, for food and shopping (Familymart & 7 Eleven are nearby) Con:: After 12AM, all the Department stores passage was closed, it takes longer walking distance from JR Station to the Hotel.

Perfect location ”

3mins walk to JR station, surrounded by Major shopping malls. You can spend the whole day shopping. 10 mins walk to odori and 20mins walk to tanukikoji. Stayed at 27th floor, View from the room is fantastic. Staff are very polite and helpful. Room amenities are great too, love the slippers. Will be back!

Great location and save lot of time”

Center of everything. If you want to drop rental car at the station and enjoy few days at sapporo this is great place. Pricey but you got what you pay for. Bathroom is great. Water pressure is very good

Excellent location”

Under the same roof with JR Sapporo station, such a convenient to roam around Hokkaido by train. You get everything you need: supermarket, restaurants, and all. Starred hotel will come with good service for sure. I tried their in-house onsen, it was superb!

Location ”

Good place and convenient

Fantastic location and comfy bed”

We checked in late at 6pm, was given a free upgrade that overlooks the city. Staff members were very polite and welcoming. Room was big and bed was very comfortable, we regret not visiting the Onsen! Location is fantastic as it is located right at JR Sapporo Station, which was merely 40 minutes to the airport.

Hotel with convenient location and friendly staff”

Right next to the JR station, JR Tower Hotel Nikko Sapporo is my no. 1 choice hotel in Sapporo. Staff are nice and friendly and most are fluent in English. The downside is that it is a bit pricy and room is comparably small.

Great Location”

I believe it's the hotel with the best location in Sapporo! It's right next to JR station, which means it's extremely convenient to go to the airport or travel by JR to other cities in Hokkaido. Paseo and other department stores are just in a 3 minute walking distance. You can also walk to the Odori park in twenty minutes, there are many shops and restaurants around Odori Park.

Great hotel - amazing!”

I had an amazing stay here. First of all, the room is clean, has amazing amenities (I love the slipper) and the view from the room is breathtaking! The location is perfect as it is right on top of Sapporo train station. The breakfast is amazing and there are two restaurants to choose from. One is breakfast buffet and the other one is Japanese set meal breakfast. Both offer excellent food and also because the restaurant is on top floor, it also offer 360 degree view of Sapporo. Finally, the onsen is also good too. My only wish is it remains open longer at night so I can have a chance to use it more. Great stay, will come back to stay here again!

Hotel Policy ”

This was the 2nd time we stayed at this hotel. We were impressed by the excellent services during our 1st stay in 2017 & it was naturally our 1st choice for our re-visit to Sapporo despite the relatively high rates. Rooms were clean & supplies were abundant. Onsen was nice & clean. Breakfasts were fairly good. We stayed there on a few nights in late June & then on 2 July (we stayed at an onsen ryokan in Toya in between). However, when we requested the concierge to book a restaurant for us for dinner on 1 July, she refused on the basis that it was their hotel's policy NOT to provide (such) services to us because we would not be staying at their hotel on 1 July. It was really disappointing & gave us a bad impression about the hotel, making us re-consider whether we should stay at this hotel again during our next visit to Sapporo. I suggest the hotel authority should abolish this policy & the like, & improve the flexibility in implementing their policies and restrictions.

Brilliant location”

Location is surperb: it is located next to the JR station and within walking distance to several malls. Rooms were nice sized and have excellent view. There is a map to explaining what views you were looking at. The toilet is split into 2 portions: the shower and tub area, which was huge; and the wash basin with the toilet bowl area, which was quite small. The hotel staff are really helpful and polite, greeting us each time we walked past them. They also help us with our luggage forwarding to Tokyo. The amenities in the room are made for travellers where small detail such as colour coding for towels and slippers are made for easier differentiation between different users.

Exceptional”

The location is very good and very convenient. The room is nice and clean.

Excellent”

Good service, best position with famousmalls round

The service is perfect and the view is beautiful.”

The location is super good and the service is excellent. It is an unprecedented experience that I have lived in a 5-star hotel. The service staff are full of smiles on their faces. Compared with other big cities in Japan, if the house price can be leveled again, it is really perfect.

Fantastic hotspring and public bath”

Very comfortable hotel. Paid 1600 yen for hotspring and public bath area to access but value for money - they should have opened the curtain for bath user so they can enjoy the view of Sapporo. Great view from room.

Oh my, Nikko!”

Nikko delivers. Super smart concierge service. We only had one night in Sapporo, and the concierge direct us to best possible city night tour within limited time. The day after, they show us the most efficient tour time and route to Tomamu. Since we cannot read Japanese, concierge (with excellent English) is very helpful. Bravo Nikko! Also we get an an upgraded room with huge window and a great Sapporo view . . directing to the ocean. Lucky!

Modern hotel with great location ”

Great location! direct path to the hotel from Sapporo jR station, very convenient, Hotel has all the necessities especially toiletry ready, clean and modern. Only interesting fact is that when we checked-in, a Chinese staff said :" your room is upgraded', we were very happy and curious to ask if there's any specific reason, then she said" oh if you don't want i can downgrade you", we thought it was a joke, but it's not! she indeed downgraded us which is so surprising for us. Who doesn't want to have a better room?? what kind of service is that? that's the only thing I wanna highlight.