JW Boutique Hotel
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7.7
Very good
7.0% this month
/10
(816 reviews)See what guests said
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8.0
Excellent
Location rating score
Excellent location - 950 meters from city center
Parking
FREE
  • Tuah Walk700 m
  • HSBC790 m
  • The Shore at Malacca River Shopping Mall1.06 km
  • The Shore Oceanarium Melaka1.08 km
  • Melaka Sentral Terminal1.1 km
  • Villa Sentosa1.14 km
  • Asia Clinic & Maternity Home1.17 km
  • Immigration Office1.19 km
  • Southern Hospital1.22 km
  • Paediatrics1.23 km
  • Free Wi-Fi

    JW Boutique Hotel

    No.1, Jalan Lagenda 3, Taman 1 Lagenda, Melaka Tengah, Malacca, Malaysia, 75400 - See map
    "the staffs are very nice and helpful and the location is very near to AEON shopping mall."
    RAIHANA - April 22, 2016
    Exceptional reputation
    Recommended by 88% of guests
    Excellent service
    8.1 rating for service
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Blackout curtains

    This property is in high demand!

    Booked 52 times | 6 travelers are looking at this property right now

    Property ranking|Compared to 3,185 Malacca properties
    See all rankings
    Room comfort score
    7.5/10
    Cheapest price score
    Service score
    8.1/10
    Cleanliness score
    7.9/10
    Better than
    97
    %
    of Malacca properties
    Better than
    96
    %
    of Malacca properties
    Better than
    95
    %
    of Malacca properties
    Better than
    95
    %
    of Malacca properties
    Value for money7.9
    Distance to city center2 km
    Location rating8.0
    Nearest airportMalacca International Airport (MKZ)
    Distance to airport6.0 km

    Rooms available at JW Boutique Hotel

    7.5
    Very good
    Room comfort & quality
    Standard Queen Window
    Standard Queen Window
    ...
    • Room size: 18 m²/194 ft²
    • City view
    • 1 queen bed
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    Standard Queen Room
    Standard Queen Room
    ...
    • Room size: 18 m²/194 ft²
    • No Windows view
    • 1 queen bed
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    Standard Twin
    Standard Twin
    ...
    • Room size: 16 m²/172 ft²
    • No Windows view
    • 2 single beds
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    Deluxe King Room
    Deluxe King Room
    ...
    • Room size: 26 m²/280 ft²
    • City view
    • 1 king bed
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    Double Room
    Double Room
    ...
    • Room size: 18 m²/194 ft²
    • Shower
    • 1 queen bed
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    Deluxe Room
    Deluxe Room
    ...
    • Shower
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    Run of House
    Run of House
    ...
    • Shower
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    Double Standard Room
    Double Standard Room
    ...
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      Basic Single
      Basic Single
      ...
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        Basic Double
        Basic Double
        ...
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          What people love about JW Boutique Hotel

          • 8.0
            Very good
            Location

            "Good location"

            Yoice

            |

            November 1, 2018

          • 7.6
            Very good
            Location

            "Nice location, near to Tesco."

            yanting

            |

            January 14, 2019

          • 7.2
            Very good
            Cleanliness

            "I stayed in the double room which was clean and new."

            Louise

            |

            April 8, 2018

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          More about JW Boutique Hotel

          More about JW Boutique Hotel

          8.8
          Excellent

          "Room is clean and big."

          yap L.

          |

          September 21, 2018

          An overview

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          What they offer

          10.0
          Exceptional
          Cleanliness

          "Room is clean and new."

          ngieng

          |

          February 5, 2018

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Property's guest policies

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          Some helpful facts

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          Announcements

          From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

          Reviews of JW Boutique Hotel from real guests

          Provided by verified guests of Agoda
          Agoda Reviews (816)Booking.com Reviews (286)
          7.7
          /
          10
          Very good
          7.0% this month
          Cleanliness7.9
          Facilities6.9
          Location8.0
          Room comfort and quality7.5
          Service8.1
          Value for money7.9
          Rating
          9+ Exceptional (68)
          8-9 Excellent (57)
          7-8 Very Good (104)
          6-7 Good (40)
          <6 Below Expectation (67)
          Time of the year
          Mar - May (91)
          Jun - Aug (94)
          Sep - Nov (61)
          Dec - Feb (90)
          All guests (816)
          All room types
          All languages

          Show reviews that mention 

          Showing 336 verified guest comments
          12345
          9.6
          Exceptional
          Mak from Malaysia
          Solo traveler
          Standard Queen Room
          Stayed 2 nights in July 2019

          "It's a 8.5/10 for me!"”

          Overall, everything is great, the room is clean, the location of the hotel is strategic and staff was help helpful as well, but however, it could be even better if the room service could be available in any time. Hence, I would pretty much recommend my friend to stay in JW Boutique Hotel whenever they traveled to Malacca

          Reviewed July 12, 2019

          Hi ! thanks for your comment , I'll look throught their schedule and improve it . Hope to see you again : ) JW Boutique Hotel team regards

          Responded July 22, 2019
          JW Boutique Hotel
          5.6
          Hayley from Malaysia
          Couple
          Standard Queen Room
          Stayed 1 night in June 2019

          Clean but can be improved ”

          Pros: - clean and new hotel - friendly staff - comfortable bed - plenty of parking space Cons: - bad sound insulation as you can clearly hear guests from the other rooms and outside the corridors - there is no backup electric generator. the hotel blackout twice at night during our stay. - driving distance to town

          Reviewed June 26, 2019

          Hi Mr/Ms Harley, Thank you for taking up your time to write us a review. We are deeply sorry about what happen during your stay.We will disccuss with our management and find out the solution to solve the sound insulation problem as we can. Other than that, we will make sure the backup electric generator was running at anytime. We hope to see you again soon, we're looking forward to serving you better in your next stay with us. Regards, The JW Hotel Team.

          Responded July 04, 2019
          JW Boutique Hotel
          8.8
          Excellent
          Farah from Malaysia
          Solo traveler
          Standard Twin
          Stayed 1 night in March 2019

          Excellent”

          Pros: location, ample of parking infront of premise, staff was polite, room was clean, bed was comfortable. Cons: toilet has a strong urine smells, pillows are thin, I could hear the other guests noise of their tv from my room.

          Reviewed March 05, 2019

          Hi Ms.Farah, Thank you for taking up your time to write us such a comprehensive review and we are glad that you enjoyed staying with us. We are deeply sorry about the cleanliness. We will bring it to our housekeeping department and ask to improve for this. We hope to see you soon, we're looking forward to serving you better in your next stay with us. Regards, The JW Hotel Team.

          Responded March 27, 2019
          JW Boutique Hotel
          6.8
          Good
          Ganasen from Malaysia
          Couple
          Standard Queen Room
          Stayed 1 night in January 2019

          Air conditioning blower was a noisy. It would have been better to have two mugs in the room.”

          We were locked out of the room at 11.50 before check out time indicated in the confirmation slip which is supposed to be 12 noon. Checked at the reception counter and was informed auto lock at 11.45am. This is abnormal I believe in standard practise as at other hotels. It caused a lot of inconvenience since our room was at the 2nd floor. Fortunately a staff who saw our dilemma helped us to open the door. Otherwise we who are senior citizen need to go down the 2 floors to get our card revalidated and up again to the second floor. Hope u will review your policy. Otherwise it was a nice hotel.

          Reviewed January 28, 2019

          Hi Mr/Ms Ganasen, Thank you for taking up your time to write us such a comprehensive review. We would also love to get more feedback from you to give the best experience to all our guests during their stay with us. We will bring the method to our management and try improve it as we can. We hope to see you soon, we're looking forward to serving you better in your next stay with us. Regards, The JW Hotel Team.

          Responded March 04, 2019
          JW Boutique Hotel
          10.0
          Exceptional
          NG from Malaysia
          Business traveler
          Standard Twin
          Stayed 1 night in June 2019

          Comfortable, value for money”

          Good location and room are clean.

          Reviewed June 25, 2019

          Hi Mr/Mdm Ng, Thank you for taking up your time to write us such a comprehensive review and we are glad that you enjoyed staying with us. We would also love to get more feedback from you to give the best experience to all our guests during their stay with us. We are very pleased that our hotel was convenient for you. We hope to see you again soon, we're looking forward to serving you better in your next stay with us. Regards, The JW Hotel Team.

          Responded June 26, 2019
          JW Boutique Hotel
          8.0
          Excellent
          Davina from Singapore
          Couple
          Standard Queen Room
          Stayed 1 night in March 2018

          Worth the value !”

          If you're driving, location is totally not an issue. Aeon is just opposite the hotel, Jonker street is only 10 mins drive away and many parking slots available. Room is small and cozy. Though is a budget hotel, but the wall painting does make the room more comfortable. A simple boutique style room. Just take note if you need hair dryer, you'll have to request from receptionist. Worth the value and comfortable stay!

          Reviewed April 02, 2018

          Hi Mr/ Ms. Davina, Thank you for taking up your time to write us such a comprehensive review and we are glad that you enjoyed staying with us. We are very pleased that you appreciated that our hotel was convenient for you. We hope to see you soon, we're looking forward to serving you better in your next stay with us. Regards, The JW Hotel Team.

          Responded April 06, 2018
          JW Boutique Hotel
          9.2
          Exceptional
          Goh from Malaysia
          Couple
          Standard Queen Room
          Stayed 2 nights in January 2018

          Good but no lift”

          Went melacca for aquathlon race, everything is good, except there is no lift, not ideal especially we are staying at 3rd floor, climbing the stairs after 20km run is.......avoid if you have trouble with stairs.

          Reviewed February 23, 2018

          Hi Mr.Goh, Thank you for taking up your time to write us such a comprehensive review and we are glad that you enjoyed staying with us. We are very sorry because our hotel was located at shop lots and it was not allowed to have the elevators. We hope to see you soon, we're looking forward to serving you better in your next stay with us. Regards, The JW Hotel Team.

          Responded March 10, 2018
          JW Boutique Hotel
          9.2
          Exceptional
          rosnani from Malaysia
          Couple
          Standard Queen Room
          Stayed 1 night in November 2017

          Worth the price I paid”

          Pros - Clean & new room, location strategic just walking distance to aeon Cons - No lift, no glasses provided for drinking eventhough water dispenser provided outside the room. When called asking for a glass the receptionist said usually guests will bring own glasses from home🙄

          Reviewed November 19, 2017

          Dear Ms. Rosnani, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. For the inconvenience, it caused, I am sorry.I would be happy to make your reservation personally and and see to it that you enjoy the experience that so many of our guests have grown so fond of. Regards, JW Management

          Responded December 22, 2017
          JW Boutique Hotel
          9.6
          Exceptional
          Farha from Malaysia
          Couple
          Deluxe King Room
          Stayed 1 night in November 2017

          SPACIOUS AND CLEAN ROOM”

          Me and my husband decided to overnight in melaka and dont want to spend a fortune (because weekend in melaka can be sooo expensive). So we decided to book a room in JW hotel that cost me around rm140 (including tax). The room is so spacious and comfortable. Its clean and tidy. The location is perfect and very near to the Aeon Mall. Definitely will come here again.

          Reviewed November 14, 2017
          10.0
          Exceptional
          Goh from Malaysia
          Couple
          Standard Twin
          Stayed 1 night in August 2017

          value for money”

          very strategic location, plenty of car park, next to Aeon in case need of anything, nearby Jonker food, pantai klebang, and a lot more, room are clean, stuff are friendly, if within budget, suggest to pay little extra to get a room with windows would be better to have a outside view~

          Reviewed August 22, 2017

          Hi Mr/Mdm. Goh, Thank you for taking up your time to write us such a comprehensive review and we are glad that you enjoyed staying with us. We would love to get more feedback from you to give the best experience to all our guests during their stay with us. We are very pleased that the location of our hotel was convenient for you. We hope to see you soon, we're looking forward to serving you better in your next stay with us. Regards, The JW Hotel Team.

          Responded August 23, 2017
          JW Boutique Hotel
          9.2
          Exceptional
          Wen from Malaysia
          Couple
          Standard Twin
          Stayed 2 nights in November 2016

          simple budget choice”

          fair location with some choices of food around the vicinity and hypermarket opposite within walking distance. The area is still yet to pick up with less choice of convenient store and may be far from tourist attraction for those who do not drive. The room is clean with really smart use of space. The water heater pressure is inconsistent though. Staff is very friendly and the check in/ out was smooth. Basic facilities is available on request and many parking available. Overall, very happy with stay and worth the RM we paid

          Reviewed November 28, 2016

          Thank you for taking up your time to write us a review. We are glad that you enjoyed staying with us. We would also love to hear more feedback from you for us to give the best experience during your stay not only for you and for other guests as well. We hope to see you again soon, thank you. Regards, The JW Hotel Team.

          Responded April 22, 2017
          JW Boutique Hotel
          8.4
          Excellent
          Nicholas from Singapore
          Solo traveler
          Standard Queen Room
          Stayed 3 nights in April 2016

          Good hotel but a little out of town”

          The facilities are excellent albeit spartan. There are plenty of shops and restaurants around the hotel and its convenient to the main bus terminal, but it's a long walk to the attractions. Still, the walk along the river is pleasant enough if you've got the time and energy.

          Reviewed May 01, 2016

          Thank you for taking up your time to write us a review. We are glad that you enjoyed staying with us. We would also love to hear more feedback from you for us to give the best experience during your stay not only for you and for other guests as well. We hope to see you again soon, thank you. Regards, The JW Hotel Team.

          Responded April 22, 2017
          JW Boutique Hotel
          8.0
          Excellent
          sie from Malaysia
          Couple
          Standard Queen Room
          Stayed 1 night in November 2015

          Worth for the value”

          Good for the location

          Good and satisfied! The hotel staff are friendly and helpful. Good location and it is convenient to reach any famous tourism attractions. The room is clean and cozy, the space of the room is just nice for two person.

          Reviewed November 30, 2015

          Thank you for taking up your time to write us a review. We are glad that you enjoyed staying with us. We would also love to hear more feedback from you for us to give the best experience during your stay not only for you and for other guests as well. We hope to see you again soon, thank you. Regards, The JW Hotel Team.

          Responded April 22, 2017
          JW Boutique Hotel
          8.0
          Excellent
          Aryani from Malaysia
          Solo traveler
          Stayed 1 night in July 2019

          Worth the stay”

          Stayed for 1 night, room n toilet was clean, cheap n worth the price i paid

          Reviewed July 08, 2019

          Hi there thanks for your comment, hope to see you again : ) JW Boutique Hotel team regards

          Responded July 22, 2019
          JW Boutique Hotel
          6.8
          Good
          Joanna from Malaysia
          Couple
          Standard Queen Room
          Stayed 1 night in January 2019

          Good”

          The room is alright as it is what you get for the price. However, in the middle of the night I was woken up by loud motorcycle noise speeding tru and fro right outside of the road. I understand that this is not under the hotel management control but to those who are light sleepers like me try to get No Windows Room or rooms that are not facing the main road.

          Reviewed January 21, 2019

          Hi Ms.Joanna, Thank you for taking up your time to write us a review. We would also love to get more feedback from you to give the best experience to all our guests during their stay with us. We hope to see you soon, we're looking forward to serving you better in your next stay with us. Regards, The JW Hotel Team.

          Responded March 04, 2019
          JW Boutique Hotel
          9.6
          Exceptional
          Lazer from Malaysia
          Couple
          Standard Twin
          Stayed 1 night in October 2018

          Good stay but quite far from the main town”

          The room was comfy and clean. However, it’s quite troublesome for travelers who will be bringing luggages as there was no elevator and we have to use the staircase to walk up to our room. We knew this beforehand and we only brought travel bags. Toiletries and kettle were available in the room. It’s convenient for buying groceries because the opposite of the hotel is Jusco, a shopping mall. The distance from the hotel to the famous Junker street, mesuems and site seeing were quite far from where we stay. Nevertheless, we drove during our traveling here and that’s not a problem for us to drive to the Junker street. The receoptionist was friendly and helpful. Overall, it’s a pleasant stay for me.

          Reviewed December 05, 2018

          Hi Mr.Lazer, Thank you for taking up your time to write us such a comprehensive review and we are glad that you enjoyed staying with us. We are very pleased that our hotel was convenient for you. We hope to see you soon, we're looking forward to serving you better in your next stay with us. Regards, The JW Hotel Team.

          Responded December 30, 2018
          JW Boutique Hotel
          8.4
          Excellent
          Chia from Singapore
          Couple
          Standard Twin
          Stayed 2 nights in October 2017

          Location beside shopping mall”

          Walking distance (a few minutes) to the mall. Clean enough for short stay. Shophouses nearby are mostly closed. Have to walk a while to find food in morning/night. 1 counter staff is nice and helped to print my bus ticket. The rest can't understand English.

          Reviewed October 02, 2018

          Hi Ms. Chia, Thank you for taking up your time to write us such a comprehensive review and we are glad that you enjoyed staying with us. We are very pleased that our hotel location was convenient for you. We hope to see you soon, we're looking forward to serving you better in your next stay with us. Regards, The JW Hotel Team.

          Responded October 20, 2018
          JW Boutique Hotel
          6.0
          Tan from Malaysia
          Solo traveler
          Standard Twin
          Stayed 1 night in September 2018

          Not bad - clean ”

          Booked the room but who knows is a room without window. A bit reluctant. The first room checked in can smell cigrate smell. So asking the reception to change the room for me. Second room- good and no smell. Without window and can sleep quite well. The room is clean out of surprise ! But this small hotel doesn’t have lift so you need to carry your luggage and climb up to second and 3rd floor... a bit inconvenient for old folks - other than that I am quite happy with my stay.

          Reviewed September 16, 2018

          Hi Ms.Tan, Thank you for taking up your time to write us a review and we are glad that you enjoyed staying with us. We are very pleased that our hotel was convenient for you. We hope to see you soon, we're looking forward to serving you better in your next stay with us. Regards, The JW Hotel Team.

          Responded October 20, 2018
          JW Boutique Hotel
          7.2
          Very good
          Xin from Malaysia
          Couple
          Standard Twin
          Stayed 2 nights in August 2018

          Very good”

          The water pressure suddenly became very low and the heater was not functioning. When we told the staff about this issue, they told us it was because of the structure of the water pump whereby when others were using, the water pressure and the heater of our room would become an issue in our floor. Then, we waited for around 45 minutes while making few calls to the reception in between. However, the same issue still remained after that! It was quite disappointing that the staff did not really help to solve the issue until we went directly to the reception to tell them again. Finally, they allowed to change to the other room at a different floor, and the water pressure and the heater were functioning properly. Indeed, the room is clean, but the staff is not efficient enough to solve the issue. They were expecting us to wait for the others to sleep and the heater and water pressure issue would resolve itself.

          Reviewed September 02, 2018

          Hi Ms. Xin, Thank you for taking up your time to write us such a review. We were deeply sorry with what happen during your stay. We will try to improve our service as the best we can. We hope to see you soon, we're looking forward to serving you better in your next stay with us. Regards, The JW Hotel Team.

          Responded October 20, 2018
          JW Boutique Hotel
          8.4
          Excellent
          Steve from Malaysia
          Couple
          Standard Twin
          Stayed 1 night in August 2018

          Good value for money”

          Staff is friendly, convenient-ish location if you're driving. Rooms are spacious and clean, but only complain is noise leaks in from outside or surrounding rooms - if you have noisy neighbours (which we did), it might be an issue for light sleepers. But overall great value for money - would come here again!

          Reviewed August 19, 2018

          Hi Mr.Steve, Thank you for taking up your time to write us such a comprehensive review and we are glad that you enjoyed staying with us. We are very pleased that our hotel was convenient for you. We hope to see you soon, we're looking forward to serving you better in your next stay with us. Regards, The JW Hotel Team.

          Responded October 20, 2018
          JW Boutique Hotel
          12345
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