JW Marriott Hotel Hanoi
JW Marriott Hotel Hanoi
JW Marriott Hotel Hanoi
JW Marriott Hotel Hanoi
JW Marriott Hotel Hanoi
JW Marriott Hotel Hanoi
JW Marriott Hotel Hanoi
Removed from saved list

8.8

Excellent
12.8% this month
/10
(731 reviews)See what guests said
Highly rated by guests – 93% would recommend
Breakfast2
Fitness Centre1
Housekeeping1
See map

7.9

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Vietnam Museum of Ethnology 4.0 km
Temple of Literature & National University 5.8 km
One Pillar Pagoda 6.0 km
Ho Chi Minh Mausoleum 6.3 km
Presidential Palace Historical Site 6.4 km
Hoa Lo Prison 6.9 km
St. Joseph's Cathedral 7.3 km
Vietnamese Women's Museum 7.3 km
Old Quarter 7.6 km
Nearby landmarks
Vietnam National Convention Center 450 m
Vietnam National Convention Centre 450 m
Ao Tròn 550 m
Vm+ 21-23 mễ trì thượng 550 m
Keangnam Hanoi Landmark Tower 630 m
Vm+ số 23 ngõ 14 mễ trì hạ 710 m
K-Market Greenbay 730 m
Vm+ TDP số 5 mễ trì hạ 750 m
Vm+ G1 vinhomes green 760 m
V+ g2 vinhomes greenbay lương thế vinh 800 m
Free Wi-Fi

JW Marriott Hotel Hanoi

No 8 Do Duc Duc Road, Me Tri Ward, South Tu Liem District, Tu Liem District, Hanoi, Vietnam, 100000 - See map
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Sauna

Your dates are popular among travelersUsers are booking a place in Hanoi every 13 minutes on Agoda.com
Value for money8.7
Distance to city center10 km
Location rating7.9
Nearest airportGia Lam Airport (VVGL)
Distance to airport11.6 km

Rooms available at JW Marriott Hotel Hanoi

Exceptional
Room comfort & quality
9.4
Deluxe Suite, Executive lounge access, 1 King
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive, Executive lounge access, Guest room, 2 Double
...
  • Room size: 48 m²/517 ft²
  • Lake view
  • 2 double beds
Enter dates to see prices
Executive City View, Executive lounge access, Guest room
...
  • Room size: 48 m²/517 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive, Executive lounge access Guest room, 2 Double
...
  • Room size: 48 m²/517 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Executive Suite Lake View, Executive lounge access, 1 King
...
  • Room size: 90 m²/969 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Grand Suite, Executive lounge access, 1 Bedroom Suite
...
  • Room size: 150 m²/1615 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Executive Lake View, Executive lounge access, Guest room
...
  • Room size: 48 m²/517 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Executive Suite City View, Executive lounge access, 1 King
...
  • Room size: 90 m²/969 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Chairman Suite, Executive lounge access, 1 Bedroom Suite
...
  • Room size: 200 m²/2153 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Deluxe City View, Guest room, 2 Double, City view
...
  • Room size: 48 m²/517 ft²
  • City view
  • 2 double beds
Enter dates to see prices

Frequently asked questions

Does JW Marriott Hotel Hanoi have a hot tub?

A hot tub is one of the facilities available at JW Marriott Hotel Hanoi.

What time is check-in and check-out at JW Marriott Hotel Hanoi?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to JW Marriott Hotel Hanoi?

JW Marriott Hotel Hanoi is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 1688610 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, JW Marriott Hotel Hanoi has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at JW Marriott Hotel Hanoi?

Start your mornings right, with the continental and buffet breakfast options offered at JW Marriott Hotel Hanoi. Adults can enjoy breakfast offered with an additional charge of 796950 VND if not included in the room rate.

What are my dining options at JW Marriott Hotel Hanoi?

JW Marriott Hotel Hanoi features 5 on-site restaurants for your dining convenience. To meet any special dietary requirements, kosher and halal diets are prepared with the utmost care and attention.

What is the smoking policy at JW Marriott Hotel Hanoi?

JW Marriott Hotel Hanoi does permit smoking in some areas and is not 100% smoke-free.

What restaurants are nearby JW Marriott Hotel Hanoi?

JW Marriott Hotel Hanoi’s neighborhood is Tu Liem District which includes popular restaurants such as Bo To Quan Moc, Ah Yat Abalone Restaurant and Saint Honoré.

What popular shopping places are close to JW Marriott Hotel Hanoi?

Located in the Tu Liem District area, JW Marriott Hotel Hanoi is close to great shopping choices like Parkson Landmark 72 and Paint A Dress.

What are popular attractions near JW Marriott Hotel Hanoi?

JW Marriott Hotel Hanoi is located in Tu Liem District area, which is famous for attractions such as Benny House, Zone 12 and Công viên OCT1.

What popular beaches are close to JW Marriott Hotel Hanoi?

JW Marriott Hotel Hanoi is located in the Tu Liem District area, which includes Quan Lan Beach.

What popular natural sightseeing spots are close to JW Marriott Hotel Hanoi?

JW Marriott Hotel Hanoi is located within Tu Liem District, which makes it conveniently close to natural sights including Cây Đa and Khu Sinh Thai Co Xanh.

Show more questions
See map

Explore the neighborhood

What people love about JW Marriott Hotel Hanoi

  • 8.4

    Excellent

    "The room condition was good to stay with the child."

    Areum

    |

    March 1, 2021

  • 9.6

    Exceptional
    Staff 

    "Very kind and friendly employees are impressive."

    SUNGUN

    |

    August 15, 2019

  • 10.0

    Exceptional
    Staff 

    "Very Friendly staff and great hotel facilities!"

    Daniel

    |

    September 10, 2018

Overall rating:

8.8

Excellent
731 reviews
Cleanliness
9.3
Facilities
9.1
Location
7.9
Read all reviews >
What travelers say they love:
This is an excellent hotel and I had an amazing stay.
Grahame from United Kingdom
Solo traveler
More about JW Marriott Hotel Hanoi

More about JW Marriott Hotel Hanoi

If what you're looking for is a conveniently located hotel in Hanoi, look no further than JW Marriott Hotel Hanoi. The hotel lies 10 km from the city center and provides accessibility to important town facilities. A well-kempt environment and its proximity to Keangnam Hanoi Landmark Tower, Vietnam National Convention Center, Benh Vien Y Hoc Co Truyen Bo Cong An give to this hotel a special charm.

Marriott is renowned for its quality services and friendly staff, and JW Marriott Hotel Hanoi lives up to expectations. This hotel offers numerous on-site facilities to satisfy even the most discerning guest.

Guests can choose from 450 rooms, all of which exude an atmosphere of total peace and harmony. Throughout the day you can enjoy the relaxing atmosphere of the yoga room, hot tub, fitness center, sauna, indoor pool. JW Marriott Hotel Hanoi is an ideal place of stay for travelers seeking charm, comfort and convenience in Hanoi.

Show less
Amenities and facilities
Exceptional
Facilities

9.1

Most talked about facilities

Breakfast

7 mentions

Food & Dining

4 mentions

Swimming Pool

1 mention

Taxi

1 mention

Languages spoken

  • English
  • Chinese [Mandarin]
  • Japanese
  • Korean
  • Vietnamese

Accessibility

  • Access all room by interior corridor
  • Accessibility for all meeting spaces
  • Accessible entrance to all on-site swimming pool
  • Accessible public restrooms
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Adjustable height hand-held shower wand all rooms
  • Alarm clock telephone ringers in all rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in some rooms
  • Bathtub seat in some rooms
  • Close-caption TV
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Entrance to on-site spa
  • Flashing door knockers in some rooms
  • Lever handles on all guest room doors
  • Lowered deadbolts on all guest room doors
  • Lowered electrical outlets in all rooms
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in some bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Parking spaces for cars self-parking facility
  • Roll-in shower in some rooms
  • Safety chains and/or latches on all guest doors
  • Self-closing doors on all guest rooms and suites
  • Toilet seat at wheelchair height -- some rooms
  • View ports in all guest room and suites doors
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways
  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Wi-Fi in public areas

Things to do, ways to relax

  • Casino
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Nightclub
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Coffee shop
  • Poolside bar
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Laundry service
  • Library
  • Luggage storage
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Playground

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Bathtub
  • Closet
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • DVD/CD player
  • Free bottled water
  • Free instant coffee
  • In-room safe box
  • Internet access – wireless
  • iPod docking station
  • Ironing facilities
  • LAN Internet in room [charges apply]
  • Mini bar
  • Non-smoking
  • Refrigerator
  • Scale
  • Separate shower/bathtub
  • Sewing kit
  • Shower
  • Slippers
  • Smoke detector
  • Telephone
  • Towels
  • TV
  • Wake-up service
  • Wi-Fi [charges apply]
Food and dining
Restaurants on site

French Grill

  • Cuisine: French
  • Menu: Buffet

JW Café

  • Cuisine: Asian
  • Menu: Buffet, A-la-carte

The Lounge - Lobby Lounge

  • Cuisine: International
  • Menu: Buffet

Akira Back

  • Cuisine: Asian, Japanese
  • Menu: Buffet

John Anthony Cantonese Grill & Dim Sum

  • Cuisine: Chinese
  • Menu: A-la-carte
Location
No 8 Do Duc Duc Road, Me Tri Ward, South Tu Liem District, Tu Liem District, Hanoi, Vietnam, 100000
Very good
Location

7.9

Airports

  • Gia Lam Airport (VVGL)
    11.6 km 41 min drive
  • Noi Bai International Airport (HAN)
    23.6 km 41 min drive

Hospital or clinic

  • BVĐK Hồng Ngọc
    860 m

Shopping

  • Night Market
    7.6 km

Convenience store

  • Vinmart
    750 m 13 min walk

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Vietnam Museum of Ethnology
    4.0 km
  • Temple of Literature & National University
    5.8 km
  • One Pillar Pagoda
    6.0 km
  • Ho Chi Minh Mausoleum
    6.3 km
  • Presidential Palace Historical Site
    6.4 km
  • Hoa Lo Prison
    6.9 km
  • St. Joseph's Cathedral
    7.3 km
  • Vietnamese Women's Museum
    7.3 km
  • Old Quarter
    7.6 km

Nearby landmarks

  • Vietnam National Convention Center
    450 m
  • Vietnam National Convention Centre
    450 m
  • Ao Tròn
    550 m
  • Vm+ 21-23 mễ trì thượng
    550 m
  • Keangnam Hanoi Landmark Tower
    630 m
  • Vm+ số 23 ngõ 14 mễ trì hạ
    710 m
  • K-Market Greenbay
    730 m
  • Vm+ TDP số 5 mễ trì hạ
    750 m
  • Vm+ G1 vinhomes green
    760 m
  • V+ g2 vinhomes greenbay lương thế vinh
    800 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-3 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 4 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • For rooms with breakfast, children 0-3 years of age will receive breakfast free of charge.
  • For rooms with breakfast, children 4-11 years old will be charged VND 398,475 for breakfast per room per night.
  • The room rates are based on single or double occupancy. Maximum room occupancy is 3. The third guest will be charged VND 993,300.
  • Guests will be charged net VND 993,300 per room per night for an extra bed. Only one extra bed is allowed in a room.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee1688610 VND
  • Distance from city center10 km

Extras

  • Breakfast charge (unless included in room price)796950 VND

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges2
  • Number of floors8
  • Number of restaurants5
  • Number of rooms 450
  • Room voltage220
  • Year property opened2013
Property announcements

Only 1 extra bed is allowed in the room and is dependent upon availability.

There is an additional charge for additional guests. Kindly contact the property for more details.

Due to the Coronavirus (COVID-19) situation, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information.

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of JW Marriott Hotel Hanoi from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness9.3
Facilities9.1
Location7.9
Room comfort and quality9.4
Service9.0
Value for money8.7
High score for Hanoi
Rating
9+ Exceptional (127)
8-9 Excellent (29)
7-8 Very Good (21)
6-7 Good (12)
<6 Below Expectation (17)
Time of the year
Mar - May (42)
Jun - Aug (60)
Sep - Nov (45)
Dec - Feb (59)
Don't miss out!Users are booking a place in Hanoi every 13 minutes on Agoda.com
All guests (476)
All room types
All languages

Show reviews that mention 

Showing 206 verified guest comments
12345
9.2
Exceptional
Maria from Vietnam
Couple
Deluxe City View, Guest room, 1 King, City view
Stayed 1 night in April 2016

A serene escape from Hanoi's reality”

I live in Hanoi and life can get too stressful at times with jampacked streets and crowded public areas so my escape to JW Marriott with my boyfriend was already a luxury. We stayed for a night only, on our first anniversary, (thanks to our demanding jobs) but we both had a great time. We loved French Grill, where we had our anniversary dinner. Man, service was awesome and food was just so yummm! Most of their specials were actually shipped from France and their chef is French too! It was an overall amazing French cuisine experience for us. Then there's Antidote bar with a DJ for our drinks and music after dinner. I also especially liked the 8th floor - swimming pool, juice bar and gym! They're all so spacious and clean. Overall, I'd say JW is inarguably the best hotel I've stayed at in Hanoi (and yes, I've been to all 5 star ones in the city). I wouldn't hesitate to book another stay at any Marriott in the world.

Reviewed April 07, 2016

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10.0
Exceptional
Chhay from Cambodia
Couple
Deluxe City View, Guest room, 1 King, City view
Stayed 2 nights in May 2018

Best hotel in Hanoi”

JW Marriott hotel Hanoi is located in the new development district where there are many new surrounded buildings. In the compound of hotel building, there is convention center surrounded by lake and good landscaping garden where the hotel guests can go for a walk or jogging at all time. The hotel building is also very nice designed with the swimming pool and gymnasium on top with spa and sauna free of charge for hotel guests.

Reviewed May 23, 2018

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9.6
Exceptional
Linh from Vietnam
Couple
Deluxe City View, Guest room, 1 King, City view
Stayed 1 night in September 2019

A great experience. Highly recommend for staying in Hanoi”

I decided to stay at the JW Marriott Hotel Hanoi for a special Family holiday. Hanoi is especially beautiful in the fall. I used to be very satisfied with Marriott in Bali, and this time staying in Marriott Hanoi was also a great experience. We have been upgraded for special vacation, and in-room check-in service. Great service, highly recommend.

Reviewed October 28, 2019

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9.6
Exceptional
Sang from South Korea
Family with young children
Executive City View, Executive lounge access, Guest room
Stayed 1 night in February 2018

Great facilities and very attentive staffs”

My family had the luxury of staying the JW Marriott Hanoi during the lunar new year. The facilities was near perfect and staffs were very attentive and kind to our picky requests. Although we had to hassle while checking out, but it was a minor problem. I would recommend people to stay at this hotel during holiday season. Once again, I would like to send my regards to all staff at the hotel.

Reviewed February 23, 2018

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9.6
Exceptional
Hung from Vietnam
Solo traveler
Deluxe City View, Guest room, 1 King, City view
Stayed 2 nights in September 2020

Exceptional”

Well, what can i say, JW Marriott exceeded my expectations. From the design of the building, it was beautiful and aesthetic. Staffs are very helpful and kind. They sure treated my better than any other five stars hotels. They handle my luggage with care and tell me everything thoroughly and clearly. Ex, how to use facilities and availability of the services. I enjoyed my three days in Marriott and will definitely recommend my friends and take my family to Marriott.

Reviewed September 29, 2020

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10.0
Exceptional
Sang from South Korea
Business traveler
Deluxe City View, Guest room, 1 King, City view
Stayed 1 night in April 2016

Fantastic staffs ”

Whenever I visit Hanoi city in Vietnam, I normally stay in JW Marriott where the fantastic staffs are stay. They are always so nice just like its facility. I can say, it is the best hotel in Hanoi!

Reviewed April 20, 2016

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8.3
Excellent
HAN from South Korea
Solo traveler
Stayed 3 nights in August 2014

Satisfied overall, having some trouble, though”

The reception is nice. Also, I loved their great swimming pool and jacuzzi with sauna.

I was satisfied with the hotel overall. The room and facilities are new and better than the pictures. I enjoyed the stay very much for 3days. However, on the first day, I have some troubles with the hotel. First, since I made the reservation just the night before, they could not check the reservation right away. After 20-minute-wait, they set my room. Second, the safe box in my room was out of work. I called to the front desk, they did not response well, nobody appeared, so I just stopped a staff in front of my room. He called several engineers, but they seemed not to know how to do and they couldn't speak English well. Since I had dinner reservation, I just left the room. When I reached the first floor, the front told me that the safe box was fixed. I was disappointed about this process of Marriott Hanoi now that other Marriott hotels always touched me with their service beyond my expectation. The two problems on the first day make me annoyed, but the manager apologized me appropriately again while check out. Also, as I mentioned before, their facilities are great and breakfast is palatable with various kinds. I would surely like to stay again, and if I have some trouble, I'll just go to the front desk.

Reviewed August 15, 2014

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8.4
Excellent
ly
Business traveler
Deluxe City View, Guest room, 1 King, City view
Stayed 1 night in October 2017

Business Trips of Fashion Week Review ”

From the check in, to the room service, to the concierge desk, all functioning as a 5 star hotel Standard . We stay for 3 nights and we are enjoy for every minutes ther .The 1st day arrival in your hotel ..Your staff are amazing to give us upgrade Room Service . The location is very far to the centre . But we are staying there for purpose of Vietnam International Fashion Week FW so It is very convenient for us . The breakfast is amazing and next to the lake so I really enjoy it for a view . Love to be back to JW Marriott Ha Noi again for next coming trips .

Reviewed November 05, 2017

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8.7
Excellent
Oscar from Singapore
Business traveler
Stayed 3 nights in August 2014

Brand New Hotel, Great Business Hotel ”

Modern, Facilities, Good Service

In Hanoi for business, I wanted to be near the modern and business side of Hanoi. There is a sort of highway straight from the airport bypassing the busy traffic parts of Hanoi.it is also next to the convention centre in away from the buildings around... It is far away from the tourist side of Hanoi, the old quarters. Location wise, it was great... unless you are a tourist. Being new, the facilities were in good condition... great gym and lap pool at the roof top... the room was modern and well appointed. Breakfast at the restaurant had a good international and local spread... the different stations were all over... but that also meant no congestions. Service staff were attentive and quick to clear the tables... without being intrusive, young and eager to serve, could tell that they were well trained. This is one international hotel that probably lived up to its 5 star billing and perhaps a bit more. Would certainly plan to stay again the next time, not least because it was near where I needed to go for my meetings.

Reviewed August 23, 2014

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9.3
Exceptional
Yee from Hong Kong SAR, China
Solo traveler
Stayed 1 night in April 2015

Nice facilities and food”

The decor of the room, indoor pool and lounge was perfect. Staff was friendly and helpful. Food at the French Grill was a must-try.

We planned to have dinner at French Grill, the best rated Hanoi restaurant. So we chose a plan without breakfast so as to eat outside and did some sight seeing. But the reception guy offered an irresistible upgrade plan for breakfast and free access to lounge with bottomless afternoon and evening cocktail. Turned out we stayed at the hotel till our late flight the other day. Room, pool and gym could let you spend the day comfotably. We had glasses of wine and cocktail in the evening such that we needed to postponed our dinner. French Grill served really good dishes, both classics and contemporary. Pity that we had too much snacks at lounge. Must go again next time. You couldn't complain about the variety of food at breakfast. But staff could be more flexible in the seating arrangement. We requested to sit by the window but the waitress insisted that the table was for 4 persons though the cafe was just only 10 or 20% ocupied. And a waiter bumped to us in the middle of our meal just to have us sign on the bill. We were told it was the hotel policy to estimate the number of guests therein. But there were plenty of empty tables. Why needed that?

Reviewed April 09, 2015

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8.0
Excellent
Loan from Vietnam
Couple
Stayed 1 night in August 2015

Great hotel but a little far from the center”

Room size, food, helpful staffs

I have spent a few nights at JW Marriott Hotel HN. Enjoyed the food so much every time I was here, even room service. Room size is nice and quiet surroundings. Would have been great if it were a little closer to city center.

Reviewed August 23, 2015

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7.2
Very good
Lynn from Singapore
Couple
Deluxe Suite, Executive lounge access, 1 King
Stayed 4 nights in April 2016

Away from the maddening crowd”

The Marriott is located far from the old quarter where most of the attractions are located. The do however more than make up for this by a thrice daily shuttle to 4 tourist spots like the water puppet theater at the Hoan Kiem lake, Hoa Lao prison, Ho Chi Minh mausoleum and so on but you have to catch a one way can ride back. Their tourist desk will give friendly advice on which cab companies to take and which to avoid. They even have taxi cards in Vietnamese to provide instructions to drivers and a handy free Hanoi guide book. We stayed in room 240 a lake facing suite although paid for a city facing suite. They must have quietly upgraded us. Room was HUGE. 3 tvs, 2 bathrooms, 2 room sized closets- the size of a small apartment! Impressed! Check in was speedy at the club level (6). Club access was definitely a plus with 3 meals per day if you chose to eat in. The hotel boasts the second best restaurant in Hanoi and has a crystal Jade palace restaurant for Chinese cuisine. Swimming pool is indoor on the 8th floor but it is small considering the size of the hotel. Overall a Pleasant experience and would return if staying again in Hanoi

Reviewed May 05, 2016

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9.0
Exceptional
Peter from United Kingdom
Solo traveler
Stayed 1 night in July 2015

Great hotel, away from city centre”

Service, rooms, staff

The Marriott is everything to would expect. Big, modern, well-run, efficient. Great staff. Rooms - pretty much perfect, with everything you might possibly need. Food and drink - breakfast is awesome; you could spend all day there! Similarly the evening buffet dinner is impressive, but not cheap, even by Western standards. The main bar is pretty cool, with resident lounge DJs adding to the atmosphere. Leisure - gym is very good. Pool is covered, so no chance to enjoy a day in the sunshine by the pool. I was disappointed by this. Also, runners should note that the inviting looking tracks around the adjacent lake are private. I was chased off there at 7am by a security guy on a moped. Location - prefect if you want to be near the convention centre, not so perfect if you want to go into the city centre. It's a half-hour drive. And the airport is even further away.

Reviewed August 10, 2015

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9.6
Exceptional
Chong from Malaysia
Business traveler
Executive City View, Executive lounge access, Guest room
Stayed 2 nights in August 2017

Great hotel”

Nicest hotel in Hanoi, new and with great surrounding. Only downside perhaps is the location where it is located at the new area of Hanoi, thus taking more time to travel to other places. Other than that, it is the best in town and there isn't any other that even come close.

Reviewed August 21, 2017

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8.0
Excellent
Grahame from United Kingdom
Solo traveler
Deluxe Lake View, Guest room, 1 King, Lake view
Stayed 6 nights in August 2018

I Have one Request to the Management”

This is an excellent hotel and I had an amazing stay. Most of the staff are outstanding but a couple of staff let the others down and I could see that there was some poor supervision from more senior managers who were not on the ball. My one request is that it appears that the hotel has its own dedicated taxi drivers, please ask them not to keep using the car horn. I know all the other drivers use it constantly in Hanoi the noise of which makes staying in Hanoi bothersome but I found asking the drivers I had not to do it made my journeys much more pleasant. My final taxi driver seemed quite amazed that he could actually get to the airport without using it!

Reviewed August 08, 2018

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10.0
Exceptional
Daniel from Singapore
Group
Executive Lake View, Executive lounge access, Guest room
Stayed 1 night in September 2018

Best in Hanoi”

As it was recently constructed, the facilities are very new and well maintained. They have friendly staff and most importantly to me is English speaking. And great restaurant located at the ground level. I would say this is the Best Hotel in Hanoi.

Reviewed October 15, 2018

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9.6
Exceptional
Manh from Vietnam
Family with young children
Deluxe City View, Guest room, 1 King, City view
Stayed 2 nights in April 2018

Great Holiday”

Spent 02 days in JWM HaNoi- It is beautiful experience for us. Nice staff - beautiful Hotel and room - Restaurent is high level !!

Reviewed May 03, 2018

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10.0
Exceptional
Won
Family with teens
Deluxe City View, Guest room, 1 King, City view
Stayed 1 night in April 2019

Awesome Hotel”

5-star hotel, indeed. Facilities were superb --- the gym, spa, etc. Not to mention, their dinner and breakfast buffet were amazing & impressive. Though the price may be high, the value for money was maximized. Hospitality was at its finest. All their staff knew how to speak English and were really helpful and friendly. Would definitely come back!!!

Reviewed April 28, 2019

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10.0
Exceptional
an from South Korea
Business traveler
Stayed 2 nights in August 2014

Best Hotel in Hanoi”

facility, service, kindness

Best hotel in Hanoi! Facility were so good. staff were very kind and friendly!

Reviewed August 14, 2014

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10.0
Exceptional
Benedict from Malaysia
Couple
Stayed 1 night in December 2014

A personalised touch from Hanoi”

Location, food and the staff

The stay at this hotel was great. Having my honeymoon here, it exceeded all of my expectations from a 5-starred hotel. Let me make it simple, I am a very picky traveler yet, the hotel made us feel at home. Kept following up on our requests and etc. The best was, a personal note from the shift manager wishing us all the best and hope we had a good stay. Thank you.

Reviewed January 23, 2015

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