JW Marriott Hotel Hong Kong

Very overpriced, dated rooms, no personal service.

Nice pool

There was some norma renovations work but the staff changed our room to a great view one. Good service. The bfast buffet is wonderful and the pool is superb. Recommend. Special thanks to Alvin Shing.

The service was too bad! Never order this hotel any more !

I have stayed in several hotels in the area and if I had to stay in the area, the JW is where I would go again. The rooms are spacious - you do not feel like you're in HK - and value for money.

Clean hotel. Its an old hotel and the room design is dated. Hasn't been a major renovation. There is a body shower system installed after the fact onto the existing overhead shoer unit making the shower cabin a bit smaller by 20 cm. The service is good. The breakfast is good.

This hotel was brilliant Staff could not do enough for you.

I stayed at JW for 2 nights in Hong Kong business trip. First, the location was very good. I could even walk to Lan Kwai Fung or Wan Chai...moreover connection with p.p and the admiralty station was also good The second, room condition was also good .. Staff was friendly and breakfast buffet was excellent. The dim sum was better than the Michelin 2 star restaurant I want to stay in JW again!

Pros: Staffs are very friendly and professional. Location is fantastic for shopping, for using MTR, for walking around to local restaurants. Lobby is clean, proper, welcoming with a good relaxing fragrance in the air. Cons: Room we stayed in has a moldy smell. Aircon is not cold enough. Blower sound is ok in low setting but flapping noisy in medium setting and strong whistle in high setting. Sound system has no Bluetooth. Wall paper quite stained already.

you even have to pay for your room wifi, apart from the perfect location, not worth staying at all.

Having stayed at another compatible star hotel as JW Marriott a few nights before, I realised that the hotel is a bit dated and possibly needs some refurbishment. The location is not really in Central's Central and you need to take the MTR to get to the Central station. Nevertheless, it's still convenient as it is attached to the MTR station as well as a shopping mall.

I booked 4 rooms on Nov 17 for my family and myself since we needed to go the marriage registrar nearby the next morning for my big day. When I checked in at 8pm, the female staff was very nice and upgraded us. During that time, I realized I lost the leaves which I was supposed to use for the traditional hair ceremony at mid-night, hence I asked the lady who was helping me at check-in to see any florist nearby and would still be open. I think she was quite young and new, hence she asked the female colleague (Vickie) next to her for me. She replied bluntly that "Our hotel DOESNT provide that!" without even looking at me when I was right in front of her. I felt that she was extremely rude and said to her that " I don't actually want it for free, all I want is to know anywhere nearby I might be able to get them". Is this all I can get with HKD 2500 a night? not deserving a staff to talk to me to my face? not deserving a smile from the bell boys anymore? I will not go back again!

great stay

good location ,clean and helpful

good

Beautiful hotel. NIce location. Staff very friendly and always with a big smile

Great quality great location competitive price

The room is spacious the staff are friendly and helpful as well as responsive. Counter staff are much better than those providing room service. Admiralty is a nice place for staying away from crowd yet a location close to tourism area. Will definitely come back again.

Excellent service, good location, plenty of food choices in Pacific Place

The hotel has maintained its high level of services especially the housekeeping staff services. The only suggestion is that because the in-house coffee is hard to brew and so weak, it might be better if they provide some other types of coffee or coffee machine inside the room.