JW Marriott Hotel Hong Kong

Great location & great service!

Book the Suite, hotel in great location, great and friendly staff BUT the room was very outdated and not even close to what i expected. old room, old entertainment system, old furniture.. not with the expensive cost.. have better options

Expect Attentive and prompt service, but the room and toilet is dated. One can’t help to feel that the hotel is overpriced. Hot Water takes longer then usual to come through and the bath is smaller then standard. Not a deal breaker, but After staying at multiple Marriot hotels, I have come to expect complimentary pajamas. Every item lesser matters when travelling with kids.. hur hur!

Having stayed at another compatible star hotel as JW Marriott a few nights before, I realised that the hotel is a bit dated and possibly needs some refurbishment. The location is not really in Central's Central and you need to take the MTR to get to the Central station. Nevertheless, it's still convenient as it is attached to the MTR station as well as a shopping mall.

The bed was very comfortable. Also the hotel is directly connected to the MTR station. Staff are always ready to help. I would like to use this hotel for my next Hong Kong trip.

Good

I always stay at this hotel every time I travel to Hong Kong. Friendly staff with great customer service.

The room is spacious the staff are friendly and helpful as well as responsive. Counter staff are much better than those providing room service. Admiralty is a nice place for staying away from crowd yet a location close to tourism area. Will definitely come back again.

The hotel has maintained its high level of services especially the housekeeping staff services. The only suggestion is that because the in-house coffee is hard to brew and so weak, it might be better if they provide some other types of coffee or coffee machine inside the room.

We were having vacation to macau and hongkong for a week and had our accomodation booked ahead. Since the hotel in macau didnt live up to our expectation we shortened our stay and arrive in hongkong one day earlier. We didnt choose jw marriot in the first place coz it looks a little bit old on the photograph, since we came one day earlier and jw marriot is the nearest hotel available (that we can afford) so we booked it. Upon arrival we were greeted with vr friendly staff and attended straight away. Reception staff were vr helpful and make us vr welcomed.she automatically offered us connected room on seeing us travelling with young children. The room assigned to us has a vr beautiful view and way better than the photograph (extremely vr well kept). Feel like extend my stay but couldnt cancel the original booking with the nearby hotel. I regret didnt booked jw marriot for the rest of our stay . Will definitely stay here next time

Located in admiralty rather than the usual Central, the hotel is well located beside malls and a few of the big banks / law firms. Great view and easily accessible. Recommended for the business traveler.

Of all the 5 star hotel Iounge/ Club room facilities I have been to...JW Marriot offers the most exciting and bountiful spread...great food that includes steaks, a good variety of wine and a surprising bonus of belgian chocolates! The food is simply abundant and prepared with care and with utmost consideration for the needs and wants of business travellers like me. Upon arriving in our room, I was pleasantly surprised to be greeted by a basket of premium tea and fruits. The bed is the most comfortable I have laid on. And the harbour view of Hong Kong in the glass window of our corner room was simply breathtaking. The remote-controlled window-drapes is a great example of the management's being keen of making sure that their clientele's are pampered and spoiled! The jacuzzi is also sufficient in size. There was even a solar bed! My JW Marriott experience is the best!

It's always nice to stay at JW Marriot the service standard worldwide that you don't need to worry about if your room/bed is clean or not. Comfortable bedding to recharge from a full day business meeting. Convenient location as your are right in the Pacific Mall and and Metro is right there that you don't need to walk outside to the station if there's a bad weather!

3-day stay for a conference; nice quiet rooms, with all the required amenities and facilities. Not super luxurious, but more than adequate; very comfortable and efficient hotel room and facilities. All hotel staff who I met were courteous, eager to help, knowledgeable and obliging. Easy to get to shopping mall, restaurants, MTR.

Pretty good! My wife & I are frequent travellers to HK, shopping, dining & wealth management. JW Marriot is just in the centre, or v. close to the centre of location where all of our activities occur. We are v. comfortable staying at the JW Marriott!

Overall, I am a bit diappointed with the level of service provided by JW Marriot considering it is a 5 stars hotel and I am staying at the suite. When I first arrived the hotel, I asked the front desk how many people can we access the club level, they told me I can bring one more guest which made the total of 2 people. However, I got a call shortly after I arrive my room and the hotel people said I can only have one person accessing the club level. I mean who would stay in a suite by themselves and including one person in a suite for free access to the club level doesn't make any sense to me. Because of that, I did not visit the club level at all. Another disappointment with the hotel is, we ordered in room dining room services, we have ordered club sandwiches, angus beef burger, and a few more dishes. The presentation was good but it is not tasty at all, the food just doesn't have any taste. I remember I tried the food at the hotel lobby before and it was fantastic but I don't know why the room service was quite a bad experience. Lastly, I paid my hotel via agoda but for some reason, I got charge on the room again on my credit card from the hotel again which I have to call and cancel the transaction for which I have never signed anything for credit card but I don't know how this all come up. This is the first time I experienced double charging in a hotel, not to mention it is a 5 stars hotel.

this is the worst stay ever in JW Marriott H.K. during the exhibition period. There was a art exhibition on the top floor and we have to wait at least 15 min. to get on a lift! Everything else was fine as usual other than the long wait for the lift. Food was great as usual at breakfast area and the Chinese restaurant downstairs. We loved the Chinese restaurant at the hotel! Shopping is not a question while you say right in the Pacific shopping mall with all the major international brands in the mall and various choices for food and path connects to the underground station, which is very convenient.

The room was small with low ceiling and uncomfortable bed but the bathroom was nice. The staffs were very friendly. After finished checking in, the receptionist took us to our room. The location was very good. The hotel was on top of Pacific Place Mall and MTR station. The price was too high though.

Stayed one night at this hotel. As all 5 star hotels in Hong Kong this is not cheap but slightly cheaper than the adjacent hotel Booked through Agoda which reduced cost somewhat Check in was not as easy as it should have been and no real explanation as to what the problem was (this also happened last time). Rooms were well apportioned and every thing one needed Only real problem was that the swimming pool was closed for renovations. Mind you it was probably too cold to try. I do object to $9 for a soda water (mini bar and restaurant)

This was my first stay at the Marriott, having previously stayed at both the adjacent Conrad and Shangri La. I do not think that there is much to choose between them but got a much better rate through Agoda