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JW Marriott Hotel Jakarta
JW Marriott Hotel Jakarta
JW Marriott Hotel Jakarta
JW Marriott Hotel Jakarta
JW Marriott Hotel Jakarta
JW Marriott Hotel Jakarta
JW Marriott Hotel Jakarta

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8.6

Excellent

1,295 reviews

1,295 reviews

Housekeeping18
Breakfast9
Shops6
See map

8.7

Excellent

Location rating score

Excellent location - 2.48 kilometers from city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
99 Ranch Market

160 m

Mega Kuningan Shop

240 m

Bellagio Boutique Mall

270 m

All Fresh

290 m

Mall Ambasador

330 m

Popular landmarks
Grand Indonesia Mall

3.6 km

Gambir Train Station Building

5.6 km

National Museum

5.6 km

National Monument (MONAS)

5.8 km

Jakarta Cathedral

6.5 km

Closest landmarks
Embassy of Peru

50 m

Embassy of Sweden

50 m

Embassy of Finland

50 m

Embassy of China

240 m

Medikaloka

270 m

JW Marriott Hotel Jakarta

Jl. Dr. Ide Anak Agung Gde Agung, Kav. E 1.2 No.1 & 2, Mega Kuningan, Kuningan, Jakarta, Indonesia, 12950 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Kuningan part of Jakarta, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous National Monument (MONAS). Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Located in heart of Jakarta

Front desk [24-hour]

Airport transport

Currency conversion service

Complimentary WIFi in all rooms

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Important announcement -- "Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Shuttle service

Exercise area

Spa

Bicycles

Complimentary WIFi in all rooms

Your dates are popular among travelersPopular destination! Properties in Jakarta are being booked every minute!
Value for money8.2
Distance to city center3.5 km
Location rating8.7
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport7.8 km

Rooms available at JW Marriott Hotel Jakarta

Excellent
Room comfort & quality

8.7

Executive Room (42 Sqm), Executive lounge access, Guest room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed or 2 double beds
Enter dates to see prices
Governor Suite (84 Sqm), Executive lounge access, 1 King
...
  • Room size: 84 m²/904 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Presidential Suite,210Sqm, Executive lounge access
...
  • Room size: 210 m²/2260 ft²
  • City view
  • 1 king bed & 1 king bed
Enter dates to see prices
JW Marriott Suite, 148Sqm, Executive lounge access, 1 King
...
  • Room size: 126 m²/1356 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Diplomat Suite, 126 Sqm, Executive lounge access, 1 King
...
  • Room size: 126 m²/1356 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Suite with Kitchenette, Executive lounge access, 1 King
...
  • Room size: 84 m²/904 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Room (42 Sqm), Guest room, 1 King, City view
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Room (42 Sqm), Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
Deluxe Room (42 Sqm), Guest room, King or Twin/Single Bed(s)
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Double Bed One Bedroom Room
...
  • Room size: 42 m²/452 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at JW Marriott Hotel Jakarta?

Check-in is from 02:00 PM, and check-out is until 03:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to JW Marriott Hotel Jakarta?

JW Marriott Hotel Jakarta is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 400000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at JW Marriott Hotel Jakarta also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, JW Marriott Hotel Jakarta has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Jakarta with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at JW Marriott Hotel Jakarta?

Start your mornings right, with the continental and buffet breakfast options offered at JW Marriott Hotel Jakarta. Adults can enjoy breakfast offered with an additional charge of 285000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at JW Marriott Hotel Jakarta?

JW Marriott Hotel Jakarta features 3 on-site restaurants for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at JW Marriott Hotel Jakarta?

JW Marriott Hotel Jakarta does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What restaurants are nearby JW Marriott Hotel Jakarta?

JW Marriott Hotel Jakarta is located in Kuningan, famous for good restaurants such as Sailendra Restaurant JW Marriott Jakarta, Pearl Chinese Restaurant and Loewy.

What popular shopping places are close to JW Marriott Hotel Jakarta?

JW Marriott Hotel Jakarta is located in Kuningan area which features shopping places such as Kota Kasablanka, Mall Ambasador and Lotte Shopping Avenue.

What are popular attractions near JW Marriott Hotel Jakarta?

Guests at JW Marriott Hotel Jakarta can easily visit Pancoran Statue, Australian Cultural Centre and HR Rasuna Said Road located in the Kuningan area.

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See map

Explore the neighborhood

What people love about JW Marriott Hotel Jakarta

  • 10

    Exceptional

    "Everthing about this hotel are perfect 👍👍"

    Dewi

    |

    June 22, 2022

  • 10

    Exceptional
    Staff 

    "Good service Thank you for the hospitality"

    Rabin

    |

    June 12, 2022

  • 10

    Exceptional
    Staff 

    "I must say that I are most happy with the service and hospitality."

    Wisanto

    |

    May 5, 2022

Overall rating:

8.6

Excellent
1,295 reviews
Cleanliness
8.9
Facilities
8.4
Location
8.7
Read all reviews >
What travelers say they love:
Close to shopping mall, excellent staff and facilities
Tinawaty from Indonesia
Family with older children
More about JW Marriott Hotel Jakarta

More about JW Marriott Hotel Jakarta

JW Marriott Hotel Jakarta

When you are looking for comfortable and convenient accommodations in Jakarta, make JW Marriott Hotel Jakarta your home away from home. A stay at JW Marriott Hotel Jakarta ensures an easy access to the lively city and all of its wonders.
Take advantage of a wealth of unrivaled services and amenities at JW Marriott Hotel Jakarta. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Jakarta can be assisted with taxi, car hire and shuttle services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at JW Marriott Hotel Jakarta.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The specially-designed rooms at JW Marriott Hotel Jakarta offer a layout option like a separate living room. The hotel's in-room entertainment is second to none, with daily newspaper, television, in-room video streaming and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.


Dining and things to do

Wake up with no worries at JW Marriott Hotel Jakarta, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Regardless of any dietary restrictions you may have, you'll eat well at JW Marriott Hotel Jakarta which has a selection of halal options.
Once there, be sure to check out bar and nightclub for some in-house nighttime fun.
Throughout the day, you can enjoy the activities offered at JW Marriott Hotel Jakarta. Warm up at the end of the day with a visit to the massage, hot tub, salon, steam room, spa and sauna. The many offerings at JW Marriott Hotel Jakarta ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. The poolside bar at JW Marriott Hotel Jakarta gives you a great reason to spend more time in your swimsuit.
With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops.


Around the property

Venture outside the hotel and explore Jakarta. Your journey through Jakarta can be completed with a short shopping stop at Grand Indonesia Mall located 3.5 km away.

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Amenities and facilities
Excellent
Facilities

8.4

Most talked about facilities

Breakfast

34 mentions

Food & Dining

26 mentions

Housekeeping

26 mentions

Swimming Pool

19 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Indonesian
  • Korean
  • Malay

Outdoor

  • Bicycles

Accessibility

  • Access all room by interior corridor
  • Accessibility for some meeting spaces
  • Adjustable height hand-held shower wand all rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in all rooms
  • Bathtub seat in some rooms
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entrance to on-site business center
  • Lever handles on all guest room doors
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in all bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Roll-in shower in some rooms
  • Safety chains and/or latches on all guest doors
  • Self-closing doors on all guest rooms and suites
  • Toilet seat at wheelchair height -- some rooms
  • View ports in all guest room and suites doors
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways

Internet access

  • Complimentary WIFi in all rooms
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Bowling alley
  • Exercise area
  • Game room
  • Garden
  • Hiking
  • Horseback riding
  • Hot tub
  • Massage
  • Nightclub
  • On-site entertainment
  • Pool with view
  • Pub crawl
  • Sauna
  • Spa
  • Steam room
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Food delivery
  • Hair salon
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground

Land sports

  • Golf course (within 3 km)

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Complimentary drinking water
  • Desk
  • Hair dryer
  • Iron and ironing board
  • Lock box in room
  • Mini bar
  • Phone
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Slippers
  • Toiletries
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Italian
  • Vegetarian
  • Vegan
  • Full English/Irish
  • Buffet
Restaurants on site

Sailendra Restaurant

  • Cuisine: American, Asian, Chinese
  • Menu: Buffet, A-la-carte

Asuka Japanese Dining

  • Cuisine: Japanese, Sushi
  • Menu: Buffet

Pearl Chinese Restaurant

  • Cuisine: Chinese, Cantonese
  • Menu: Buffet
Location
Jl. Dr. Ide Anak Agung Gde Agung, Kav. E 1.2 No.1 & 2, Mega Kuningan, Kuningan, Jakarta, Indonesia, 12950
Excellent
Location

8.7

Airports

  • Halim Perdanakusuma International Airport (HLP)
    7.8 km 32 min drive
  • Soekarno-Hatta International Airport (CGK)
    22.1 km 39 min drive

Public transportation

  • MRT Station Bendungan Hilir
    1.6 km
  • Setiabudi Astra Station
    2.0 km

Hospital or clinic

  • Medikaloka
    270 m

Shopping

  • Grand Indonesia Mall
    3.6 km

Convenience store

  • Indomaret
    520 m 8 min drive

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Grand Indonesia Mall
    3.6 km
  • Gambir Train Station Building
    5.6 km
  • National Museum
    5.6 km
  • National Monument (MONAS)
    5.8 km
  • Jakarta Cathedral
    6.5 km
  • Istiqlal Mosque
    8.8 km
  • Museum Bank Indonesia
    10.1 km
  • Jakarta Old Town
    10.5 km
  • Ancol Dreamland
    11.5 km
  • Beautiful Indonesia in Miniature Park
    13.6 km

Nearby landmarks

  • Embassy of Peru
    50 m
  • Embassy of Sweden
    50 m
  • Embassy of Finland
    50 m
  • 99 Ranch Market
    160 m
  • Embassy of China
    240 m
  • Mega Kuningan Shop
    240 m
  • Bellagio Boutique Mall
    270 m
  • Medikaloka
    270 m
  • All Fresh
    290 m
  • Mall Ambasador
    330 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The room rates are based on single or double occupancy. Charges apply to additional guests.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until15:00

Getting around

  • Airport transfer fee400000 IDR
  • Distance from city center3.5 km
  • Travel time to airport (minutes)60

Extras

  • Breakfast charge (unless included in room price)285000 IDR
  • Daily Internet/Wi-Fi fee255000 IDR

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors30
  • Number of restaurants3
  • Number of rooms 317
  • Room voltage220
  • Year property opened2001
Property announcements

Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Reviews of JW Marriott Hotel Jakarta from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness8.9
Facilities8.4
Location8.7
Room comfort and quality8.7
Service8.9
Value for money8.2
High score for Jakarta
Rating
9+ Exceptional (276)
8-9 Excellent (154)
7-8 Very Good (163)
6-7 Good (40)
<6 Below Expectation (39)
Time of the year
Mar - May (143)
Jun - Aug (160)
Sep - Nov (164)
Dec - Feb (205)
All guests (1,079)
All room types
All languages

Show reviews that mention 

Showing 672 verified guest comments
12345
9.2
Exceptional
David from Indonesia
Couple
Deluxe Room (42 Sqm), Guest room, 1 King, City view
Stayed 1 night in October 2018

Everything the Service at a 5* hotel should be.”

We had a wonderful stay at the JW Marriott Jakarta. The service by all the staff was par excellence. The room was spacious and luxurious. All of the facilities were top notch as well, except for the outdoor pool, which was quite small and not conducive for swimming laps. The location is very close to several good malls and wonderful restaurant options. We will definitely stay here again and would recommend the JW Marriott Jakarta to anyone who would like to be pampered.

Reviewed October 14, 2018

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9.3
Exceptional
Edward from United States
Business traveler
Stayed 3 nights in November 2011

great service in one of best areas of city”

great staff, good location.

despite rumors to the contrary, there are places in jakarta where one can walk around to cafes, stores and other hotels. the jw marriott is located in mega kunigan and it is almost like being in another city. the service is superb as are the dining opportunities in the hotel and a short walk away. yes, i really did say "walk." the only downside, like most of jakarta, is the traffic. with the current construction it is difficult to get around so plan your day so that you need only leave and return once a day.

Reviewed December 04, 2011

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9.7
Exceptional
anggraito from Indonesia
Solo traveler
Deluxe Room (42 Sqm), Guest room, 1 King, City view
Stayed 1 night in December 2015

Old school but still a very nice hotel to stay”

Room Comfort, Food, Service

My stay at JW Marriott Jakarta was a pleasant experience. The staffs were very attentive, polite and friendly. The room was spacious, clean and comfortable. The design is a bit outdated, but it is still a very nice hotel to stay. The food buffet was amazing as always. The only thing that needs to be improved is the pool and the poolside area. Maybe add more sun-beds and space for guests to relax near by the swimming pool area.

Reviewed January 21, 2016

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9.0
Exceptional
nicky from Indonesia
Couple
Stayed 1 night in September 2012

good location for business”

very clean room

I had an absolute joy staying here for two weeks on a working trip. I absolutely loved the fact that they remembered my name from the get go. This is amazing attention to detail and something that I will not forget. When you're away for work and you're looking for that personal touch, its great to feel at home, and at the JW marriott, this is where you will find that. I loved the rooms, they were clean, spotless, and apart from small hiccups, the staff were ever ready to look into any problems I had while in my room. The breakfast offers a vast variety, almost too many things to offer unfortunately, and another thing I didn't like so much is that the breakfast was very noisy. They cook the breakfast in the same place they serve it, therefore you can see the chef's cooking the food, and this makes things very noisy, and not something I look forward to so early in the morning, but nonetheless, this is the restaurant and I don't blame the Marriott for any of their short comings.

Reviewed October 19, 2012

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8.7
Excellent
Kwok from Malaysia
Business traveler
Stayed 2 nights in January 2013

Great Hotels for Business Travellers - Love It!”

Almost everything beyond reproach

great hotel for a business traveller. i bought the executive package and i must say all the facilities and amenities exceeded my expectations (for a small business like mine). service was excellent, there really is nothing to complain about. what is surprising is that the jw marriott had the most affordable packages of all the hotels in the immediate vicinity. at least it had, when i needed to make a booking and was shopping around for hotels in the area. if i have to pick a few things, i have to say that the hotel looks a little 'dated'. it is not old, it just isn't as modern and contemporary as some other hotels. the swimming pool is also a little one the 'small' end of the scale - but that's because of my own specific requirements. not many people will book a hotel based on the size of the pool. these are very subjective, and are my own personal observations. additionally, it is, also in my opinion, insignificant details to an otherwise great hotel backed by brilliant staffs and services. the staffs' attitude were also very positive, helpful and courteous all the time. i can detect their sincerity when they are doing their job. it is totally different from those who are 'just getting a job done'.

Reviewed January 28, 2013

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8.3
Excellent
Adrian from Singapore
Business traveler
Deluxe Room (42 Sqm), Guest room, 1 King, City view
Stayed 2 nights in September 2015

Excellent Staff Experience”

Food, staff and the staff

Have not stayed here for a long time. Minute I entered the gates and till I departed, the most memorable part of my stay is the staff at Marriott hotel. Every single staff never hesitates with a smile, it's not reactive, it is very natural and genuine. Every staff I had contact with is always looking to serve and help, and do more than is necessary to seek out if they can assist in more ways. Excellent staff, probably the best hotel staff experience I've had in Jakarta. The rooms slightly worn down but they were spacious and clean. Shower pressure was excellent which is always a major challenge with hotels and hotels in Jakarta. Aircon control thermostat was working well and cable channels excellent. The food at breakfast was very good, but the staff and service was really attentive and proactive. Only disappointment is the outdoor cafe outside the lobby. Prices steep and the coffee was not good. Nice area to sit and chill, maybe the concept can be spruced up, improve. The hotel bar was a big disappointment, given it was a martini bar, the martinis were terrible and prices steep. The band was very average mediocre. Simpler to just have a 3-piece or 2-piece or solo singer, more chill out, concept more cosy and serve good simple drinks. The cocktails were also not very good. But again the staff service was good, enthusiastic and cheerful but sadly the drinks they recommended didn't match their great smiles, service and enthusiasms. Overall wonderful stay. Great job on the staff!

Reviewed September 15, 2015

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9.6
Exceptional
Serungke from Indonesia
Family with young children
Deluxe Room (42 Sqm), Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in November 2020

Thank you for your warm hospitality ”

We had a great time celebrate Mom's birthday at JW MARRIOTT Jakarta. They gave us complimentary for Mom's birthday.. Decoration and Cake.. My kids like the breakfast, various menus.. Thank you JW Marriott Jakarta for your warm hospitality..

Reviewed November 14, 2020

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9.0
Exceptional
Alan from Malaysia
Business traveler
Stayed 3 nights in January 2012

Central and Exclusive”

Tight security, friendly staffs, and extremely comfortable rooms.

Located at Kuningan, a great part of Jakarta. There is a walk walking distance away (yes, walkable in Jakarta) which is very rare despite the traffic. It's fair, but not the exclusive Grand Indonesia Mall. Even if on require to go to GI, its about a 15minutes cab ride away. For business travelers, it's is ideal. Secuirty is extremely tight, as compared to the other Jakarta Hotels. Staffs are very friendly and helpful. There is a good spread of morning buffet breakfast. All and all, the experience is great. The rooms are clean, new, and very comfortable. The pool wasn't great. It looks like it either neglected or under maintenance. I trust its the latter. Gym is rather sufficient and fair. For a simple cardio workout, I guess it good enough.

Reviewed January 21, 2012

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8.7
Excellent
Nick from Australia
Business traveler
Stayed 5 nights in August 2014

Excellent stay in a quality 5 star hotel”

Location; service and staff performance

The Marriott Hotel in Jakarta is in Mega Kuningan and therefore a little sheltered from the hustle and bustle of Jakarta. The Hotel itself is all that you would expect from a true 5 star property...but of course, it is the service that is important and in this regard, the Marriott stands out. Excellent property and will return

Reviewed September 04, 2014

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9.3
Exceptional
Song from Singapore
Business traveler
Deluxe Room (42 Sqm), Guest room, 1 King, City view
Stayed 3 nights in March 2015

Excellent Customer Service”

customer service, cleanliness, safety

Repeated stay with JW Marriott within 3 months and customer service is excellent and detail. Staff is friendly and service oriented from bellboy to security, front desk reception to duty manager. Probably one of the best hotel I have stayed so far in Jakarta.

Reviewed April 02, 2015

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8.4
Excellent
Sarath from Singapore
Solo traveler
Deluxe Room (42 Sqm), Guest room, 1 King, City view
Stayed 1 night in August 2019

Good stay ,front office staff need more responsiveness ”

It was a good stay in JW Marriott Jakarta. Location is nice but lot of construction going around makes little fussy. The front office staff who checked me in was so professional. I had difficulty in accessing the room due to key malfunction, but the staff fixed it and escorted me later. In 21st floor the common telephone near the lift seems to be dead. I have brought this to the attention to your staff. Other front office staff seems to be very busy in accounting something. It looked awkward as they are least bothered about the guests who are approaching the reception. They looked experienced people but such attitude might indulge the reputation. Other than that it was a pleasant stay.

Reviewed August 25, 2019

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10.0
Exceptional
Kayin from Indonesia
Business traveler
Deluxe Room (42 Sqm), Guest room, 1 King, City view
Stayed 1 night in September 2019

Perfect Location”

Kuningan is the most perfect location for business visit and JW Marriott Hotel just the perfect place to stay. Absolutely it is very strategic location

Reviewed October 01, 2019

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8.0
Excellent
Chiam from Singapore
Business traveler
Stayed 1 night in September 2012

Superb hotel and service with a smile”

Spacious room and perfect breakfast

I was in Jakarta for a business trip and decided to put up and JW Marriott. Their security checks was abit of a hassle however, it eases one's mind knowing that security is in place. Upon checking in, I found the room to be bigger than expected and was delighted. Morning's breakfast was also superbly good. I would return to JW Marriott for my next business travel to Jakarta.

Reviewed October 02, 2012

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9.3
Exceptional
Arnout from Netherlands
Business traveler
Stayed 2 nights in October 2011

Excellent business hotel”

Service, location, rooms

the jw marriott is one of the best places in jakarta for the business traveller. excellent service, outstanding location and the breakfast is one of the better ones i have ever experienced.

Reviewed October 16, 2011

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9.0
Exceptional
rika from Indonesia
Couple
Stayed 1 night in November 2012

great”

cetral businnes, great breakfsat, and large room

good..very good. jw marriott is internasional hotels..you can go 2 anywhere from here..the location in central bussines..go got 3 mall in front of you..and great menu for ur breakfast..large room..comfortable room..freandly staf..

Reviewed July 17, 2013

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9.2
Exceptional
Peiying from Singapore
Couple
Deluxe Room (42 Sqm), Guest room, 1 King, City view
Stayed 4 nights in October 2019

Affordable 5 start hotel in CBD area”

Cant go wrong with JW group. Everything is what a 5 star hotel should have. Services, foods, facilities. Down side would be the location but in Jakarta everywhere is jam. If you are a tourist, this might not be be the ideal hotel for you. Good for staycation and business travelers.

Reviewed December 29, 2019

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8.0
Excellent
Alfan from Indonesia
Family with young children
Stayed 1 night in December 2012

Nice hotel with over the top security check”

Helpful staff

the staff in jw marriott jakarta hotel are very efficient. check in and check out are quick. the hotel room is ok, clean but not too fancy. in the description it states the room size as 42 meter square. i don't think the room is more 30meter square. it's more like 4m x 7m including the bathroom.

Reviewed January 02, 2013

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9.3
Exceptional
James from Singapore
Business traveler
Stayed 2 nights in May 2012

Busy hotel but very friendly staff”

Security conscious, wifi, helpful staff

though it's just a short 2 nights' stay, i've always enjoyed the stay at the jw marriott and it's easy to tell why they're usually highly booked. will recommend this as a good stay though the jap restaurant is a bit pricey.

Reviewed May 29, 2012

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10.0
Exceptional
Suciarti from Indonesia
Family with young children
Stayed 1 night in December 2016

awesome”

thank you for hospitality, JW Marriott is very a good hotels in Jakarta.

Reviewed January 22, 2017

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8.0
Excellent
John from United States
Business traveler
Stayed 2 nights in January 2012

clean”

service

ive stayed at many different hotels in jakarata, but this was my first time at jw marriott. hotel itself was clean and the staff member were friendly and very attentive. however, location of the hotel was quiet but there were not many things near the hotel within walking distance. i think hyatt had better location for shopping n eating.

Reviewed March 08, 2012

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