Everything the Service at a 5* hotel should be.”

We had a wonderful stay at the JW Marriott Jakarta. The service by all the staff was par excellence. The room was spacious and luxurious. All of the facilities were top notch as well, except for the outdoor pool, which was quite small and not conducive for swimming laps. The location is very close to several good malls and wonderful restaurant options. We will definitely stay here again and would recommend the JW Marriott Jakarta to anyone who would like to be pampered.

great service in one of best areas of city”

despite rumors to the contrary, there are places in jakarta where one can walk around to cafes, stores and other hotels. the jw marriott is located in mega kunigan and it is almost like being in another city. the service is superb as are the dining opportunities in the hotel and a short walk away. yes, i really did say "walk." the only downside, like most of jakarta, is the traffic. with the current construction it is difficult to get around so plan your day so that you need only leave and return once a day.

Old school but still a very nice hotel to stay”

My stay at JW Marriott Jakarta was a pleasant experience. The staffs were very attentive, polite and friendly. The room was spacious, clean and comfortable. The design is a bit outdated, but it is still a very nice hotel to stay. The food buffet was amazing as always. The only thing that needs to be improved is the pool and the poolside area. Maybe add more sun-beds and space for guests to relax near by the swimming pool area.

good location for business”

I had an absolute joy staying here for two weeks on a working trip. I absolutely loved the fact that they remembered my name from the get go. This is amazing attention to detail and something that I will not forget. When you're away for work and you're looking for that personal touch, its great to feel at home, and at the JW marriott, this is where you will find that. I loved the rooms, they were clean, spotless, and apart from small hiccups, the staff were ever ready to look into any problems I had while in my room. The breakfast offers a vast variety, almost too many things to offer unfortunately, and another thing I didn't like so much is that the breakfast was very noisy. They cook the breakfast in the same place they serve it, therefore you can see the chef's cooking the food, and this makes things very noisy, and not something I look forward to so early in the morning, but nonetheless, this is the restaurant and I don't blame the Marriott for any of their short comings.

Great Hotels for Business Travellers - Love It!”

great hotel for a business traveller. i bought the executive package and i must say all the facilities and amenities exceeded my expectations (for a small business like mine). service was excellent, there really is nothing to complain about. what is surprising is that the jw marriott had the most affordable packages of all the hotels in the immediate vicinity. at least it had, when i needed to make a booking and was shopping around for hotels in the area. if i have to pick a few things, i have to say that the hotel looks a little 'dated'. it is not old, it just isn't as modern and contemporary as some other hotels. the swimming pool is also a little one the 'small' end of the scale - but that's because of my own specific requirements. not many people will book a hotel based on the size of the pool. these are very subjective, and are my own personal observations. additionally, it is, also in my opinion, insignificant details to an otherwise great hotel backed by brilliant staffs and services. the staffs' attitude were also very positive, helpful and courteous all the time. i can detect their sincerity when they are doing their job. it is totally different from those who are 'just getting a job done'.

Excellent Staff Experience”

Have not stayed here for a long time. Minute I entered the gates and till I departed, the most memorable part of my stay is the staff at Marriott hotel. Every single staff never hesitates with a smile, it's not reactive, it is very natural and genuine. Every staff I had contact with is always looking to serve and help, and do more than is necessary to seek out if they can assist in more ways. Excellent staff, probably the best hotel staff experience I've had in Jakarta. The rooms slightly worn down but they were spacious and clean. Shower pressure was excellent which is always a major challenge with hotels and hotels in Jakarta. Aircon control thermostat was working well and cable channels excellent. The food at breakfast was very good, but the staff and service was really attentive and proactive. Only disappointment is the outdoor cafe outside the lobby. Prices steep and the coffee was not good. Nice area to sit and chill, maybe the concept can be spruced up, improve. The hotel bar was a big disappointment, given it was a martini bar, the martinis were terrible and prices steep. The band was very average mediocre. Simpler to just have a 3-piece or 2-piece or solo singer, more chill out, concept more cosy and serve good simple drinks. The cocktails were also not very good. But again the staff service was good, enthusiastic and cheerful but sadly the drinks they recommended didn't match their great smiles, service and enthusiasms. Overall wonderful stay. Great job on the staff!

Thank you for your warm hospitality ”

We had a great time celebrate Mom's birthday at JW MARRIOTT Jakarta. They gave us complimentary for Mom's birthday.. Decoration and Cake.. My kids like the breakfast, various menus.. Thank you JW Marriott Jakarta for your warm hospitality..

Central and Exclusive”

Located at Kuningan, a great part of Jakarta. There is a walk walking distance away (yes, walkable in Jakarta) which is very rare despite the traffic. It's fair, but not the exclusive Grand Indonesia Mall. Even if on require to go to GI, its about a 15minutes cab ride away. For business travelers, it's is ideal. Secuirty is extremely tight, as compared to the other Jakarta Hotels. Staffs are very friendly and helpful. There is a good spread of morning buffet breakfast. All and all, the experience is great. The rooms are clean, new, and very comfortable. The pool wasn't great. It looks like it either neglected or under maintenance. I trust its the latter. Gym is rather sufficient and fair. For a simple cardio workout, I guess it good enough.

Excellent stay in a quality 5 star hotel”

The Marriott Hotel in Jakarta is in Mega Kuningan and therefore a little sheltered from the hustle and bustle of Jakarta. The Hotel itself is all that you would expect from a true 5 star property...but of course, it is the service that is important and in this regard, the Marriott stands out. Excellent property and will return

Excellent Customer Service”

Repeated stay with JW Marriott within 3 months and customer service is excellent and detail. Staff is friendly and service oriented from bellboy to security, front desk reception to duty manager. Probably one of the best hotel I have stayed so far in Jakarta.

Good stay ,front office staff need more responsiveness ”

It was a good stay in JW Marriott Jakarta. Location is nice but lot of construction going around makes little fussy. The front office staff who checked me in was so professional. I had difficulty in accessing the room due to key malfunction, but the staff fixed it and escorted me later. In 21st floor the common telephone near the lift seems to be dead. I have brought this to the attention to your staff. Other front office staff seems to be very busy in accounting something. It looked awkward as they are least bothered about the guests who are approaching the reception. They looked experienced people but such attitude might indulge the reputation. Other than that it was a pleasant stay.

Perfect Location”

Kuningan is the most perfect location for business visit and JW Marriott Hotel just the perfect place to stay. Absolutely it is very strategic location

Superb hotel and service with a smile”

I was in Jakarta for a business trip and decided to put up and JW Marriott. Their security checks was abit of a hassle however, it eases one's mind knowing that security is in place. Upon checking in, I found the room to be bigger than expected and was delighted. Morning's breakfast was also superbly good. I would return to JW Marriott for my next business travel to Jakarta.

Excellent business hotel”

the jw marriott is one of the best places in jakarta for the business traveller. excellent service, outstanding location and the breakfast is one of the better ones i have ever experienced.

great”

good..very good. jw marriott is internasional hotels..you can go 2 anywhere from here..the location in central bussines..go got 3 mall in front of you..and great menu for ur breakfast..large room..comfortable room..freandly staf..

Affordable 5 start hotel in CBD area”

Cant go wrong with JW group. Everything is what a 5 star hotel should have. Services, foods, facilities. Down side would be the location but in Jakarta everywhere is jam. If you are a tourist, this might not be be the ideal hotel for you. Good for staycation and business travelers.

Nice hotel with over the top security check”

the staff in jw marriott jakarta hotel are very efficient. check in and check out are quick. the hotel room is ok, clean but not too fancy. in the description it states the room size as 42 meter square. i don't think the room is more 30meter square. it's more like 4m x 7m including the bathroom.

Busy hotel but very friendly staff”

though it's just a short 2 nights' stay, i've always enjoyed the stay at the jw marriott and it's easy to tell why they're usually highly booked. will recommend this as a good stay though the jap restaurant is a bit pricey.

awesome”

thank you for hospitality, JW Marriott is very a good hotels in Jakarta.

clean”

ive stayed at many different hotels in jakarata, but this was my first time at jw marriott. hotel itself was clean and the staff member were friendly and very attentive. however, location of the hotel was quiet but there were not many things near the hotel within walking distance. i think hyatt had better location for shopping n eating.