8.8
Excellent
17.4% this month
/10
(4,988 reviews)See what guests said
See map
9.5

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Parking
Available
Popular landmarks
Starhill Spa 20 m
Art Seni 50 m
House of Suzie Wong 60 m
Jim Thompson Silk 60 m
SBK15 Muzium Negara 60 m
Starhill Gallery 60 m
Cooking Classes at Kings Kitchen Klub 70 m
Tiffin Bay/Tiff's Jazz Lounge 70 m
Bukit Bintang (Star Hill) 80 m
Ayurvedium 90 m
Nearby landmarks
Pavilion Kuala Lumpur 130 m
Jalan Alor 520 m
KLCC - Bukit Bintang Pedestrian Walkway 630 m
Aquaria KLCC 670 m
KLCC Park 870 m
Petronas Twin Towers 1.14 km
Menara Kuala Lumpur 1.25 km
Chinatown - Kuala Lumpur 1.98 km
Central Market 2.07 km
KL Bird Park 2.94 km
JW Marriott Hotel Kuala Lumpur

"It is easy accessible to the big surrounding shopping malls."

Kamarudin - March 4, 2020

Chairman Suite, 2 Bedroom Larger Suite, City view - Bed JW Marriott Hotel Kuala Lumpur
Lobby JW Marriott Hotel Kuala Lumpur
Interior view JW Marriott Hotel Kuala Lumpur
See all 62 photos
Removed from saved list
Free Wi-Fi

JW Marriott Hotel Kuala Lumpur

183 Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, Malaysia, 55100 - See map
Property highlights
Check-in/out [express]
Hassle-free check in
Close to Pavilion Kuala Lumpur
Within 130 m of property

This property is in high demand!

20 travelers have booked today.

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [outdoor]
  • 70 meters to public transportation

  • Airport transfer

  • Located in heart of Kuala Lumpur

  • Free Wi-Fi in all rooms!

  • Sauna

Your dates are popular among travelersPopular destination! Properties in Kuala Lumpur are being booked every minute!
Value for money8.3
Distance to city center0.1km
Location rating9.5
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.0 km

Rooms available at JW Marriott Hotel Kuala Lumpur

Excellent
Room comfort & quality
8.8
Cabana Poolside King Room Non-Smoking
Cabana Poolside King Room Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • Pool view
  • 1 king bed
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Executive Deluxe King, Guest room, 1 King, City view
Executive Deluxe King, Guest room, 1 King, City view
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
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Junior Suite
Junior Suite
...
  • Room size: 71 m²/764 ft²
  • City view
  • 1 king bed
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One Bedroom Suite, 1 Bedroom Larger Suite, 1 King, City view
One Bedroom Suite, 1 Bedroom Larger Suite, 1 King, City view
...
  • Room size: 72 m²/775 ft²
  • City view
  • 1 king bed
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Club Executive King, Executive lounge access, Guest room
Club Executive King, Executive lounge access, Guest room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
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Studio Suite
Studio Suite
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
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Presidential Suite, 2 Bedroom Presidential Suite, City view
Presidential Suite, 2 Bedroom Presidential Suite, City view
...
  • Room size: 104 m²/1119 ft²
  • City view
  • 1 single bed and 1 king bed
Enter dates to see prices
Chairman Suite, 2 Bedroom Larger Suite, City view
Chairman Suite, 2 Bedroom Larger Suite, City view
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
Enter dates to see prices
VIP Suite, Executive lounge access, 1 Bedroom Larger Suite
VIP Suite, Executive lounge access, 1 Bedroom Larger Suite
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 1 king bed
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Two Bedroom Suite, 2 Bedroom Larger Suite, City view
Two Bedroom Suite, 2 Bedroom Larger Suite, City view
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 single bed and 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at JW Marriott Hotel Kuala Lumpur?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to JW Marriott Hotel Kuala Lumpur?

For those who wish to drive their own cars, JW Marriott Hotel Kuala Lumpur has a car park right on site for maximum convenience. Parking is available for a fee of 10 MYR per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at JW Marriott Hotel Kuala Lumpur?

JW Marriott Hotel Kuala Lumpur does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about JW Marriott Hotel Kuala Lumpur

  • 7.6
    Very good
    Location

    "Good location to discover the heart of Kuala Lumpur."

    Kenny

    |

    February 11, 2020

  • 8.8
    Excellent
    Location

    "Location is fantastic, just opposite Pavilion mall."

    Muhaini

    |

    April 2, 2019

  • 10.0
    Exceptional
    Spaciousness

    "Room were large and bed were extremely comfortable."

    JENN

    |

    July 6, 2019

Property ranking|Compared to 7,825 Kuala Lumpur properties
See all rankings
Location score
9.5/10
Cleanliness score
9.1/10
Room comfort score
8.8/10
Review score - United States
8.8/10
Better than
99
%
of Kuala Lumpur properties
Better than
99
%
of Kuala Lumpur properties
Better than
99
%
of Kuala Lumpur properties
Better than
99
%
of Kuala Lumpur properties
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Overall rating:
8.8
Excellent
4,988 reviews
Cleanliness
9.1
Facilities
8.7
Location
9.5
Read all reviews >
What travelers say they love:
Good on the owners to keep it up to date and relevant.
Kenny from Malaysia
Business traveler
More about JW Marriott Hotel Kuala Lumpur

More about JW Marriott Hotel Kuala Lumpur

The JW Marriott Hotel Kuala Lumpur is convenient to access everything the city has to offer and is only 70 kilometers away from the Kuala Lumpur International Airport. There are 565 rooms in this 26-story hotel, all equipped with the most up-to-date amenities. Every room in the hotel offers guests air conditioning, bathrobes, a daily newspaper, hair dryer, Internet access, in-room safe, separate shower and tub and a mini bar.

JW Marriott Hotel Kuala Lumpur blends expert service with state-of-the-art facilities to provide guests with a memorable stay. Matching the exciting vibe of Kuala Lumpur city, the newly transformed hotel lobby opens on September 1, 2017, unveiling a new luxury guest experience and redefining the city's landmark hotel. Newly refreshed and re-launched rooms including deluxe room, one bedroom suite and two bedroom suite are ready to accommodate you.

In addition, this property in Kuala Lumpur has shops, a café, laundry service/dry cleaning, meeting facilities, a restaurant, room service, and safety deposit boxes. Massages, on-site golf course, gym/fitness facilities, sauna and steam rooms are available for guests' enjoyment. With an ideal location and facilities to match, JW Marriott Hotel Kuala Lumpur hits the spot in many ways.

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Most talked about facilities

Breakfast
83 mentions
Housekeeping
76 mentions
Food & Dining
49 mentions
Internet
36 mentions

What they offer

10.0
Exceptional

"Excellent service as expected for 5Start Hotel Chain."

JENN

|

July 6, 2019

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Continental

Restaurants on site

Shanghai Restaurant
Cuisine:Chinese
Menu:Buffet
Feast Village
Cuisine:Chinese, Indian, International
Menu:Buffet, A-la-carte

Nearby restaurants

American cuisine
American cuisine
Jake's Charbroil Steaks
80 m American, Barbecue, European
Tony Roma's
150 m American, Barbecue, European
Fish & Co. (pavilion Kl)
170 m American, Halal, Seafood
Asian cuisine
Asian cuisine
Luk Yu Tea House
40 m Asian, Chinese, Halal
Shanghai
40 m Asian, Chinese
Sushi Tei, Pavilion Kuala Lumpur
70 m Asian, Japanese, Sushi
Chinese cuisine
Chinese cuisine
Silk Road
90 m Chinese
Vegetarian Corner
210 m Chinese, Vegan
Royal China Restautant
230 m Chinese

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of JW Marriott Hotel Kuala Lumpur from real guests

Overall rating
8.8
Excellent
From 4988 reviews
9.5Location
9.1Cleanliness
8.9Room comfort and quality
Agoda Reviews (2720)Booking.com Reviews (2268)
Rating via Agoda8.8
/
10
Cleanliness9.1
Facilities8.7
Location9.5
Room comfort and quality8.8
Service8.9
Value for money8.3
High score for Kuala Lumpur
Rating
9+ Exceptional (871)
8-9 Excellent (410)
7-8 Very Good (329)
6-7 Good (109)
<6 Below Expectation (82)
Time of the year
Mar - May (460)
Jun - Aug (381)
Sep - Nov (402)
Dec - Feb (558)
Don't miss out!Properties in Kuala Lumpur are being booked every minute!
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Show reviews that mention 

Showing 1801 verified guest comments
12345
9.2
Exceptional
Mariana from Singapore
Family with teens
Stayed 2 nights in September 2018

FIRST TIME STAYING AT JW MARRIOT KL”

I stayed in JW Marriott KL from 6th to 8th September 2018. The upgraded room given to me was very nice and spacious. This is my 1st time staying at JWM KL and it has been a pleasant stay. Staffs were friendly. Location is excellent, just opposite Pavilion and walking distance to Lot 10 / Bukit Bintang area. Breakfast spread at Shook café was ok. Rooms are renovated recently, so quite new and modern, and spacious. The rooms are great but the pillows is too soft! Worth staying. Way better than The Westin which is next door. If you consider to stay at around Bukit Bintang area, JWM could be the best choice for your stay in Kuala Lumpur. Loving this place. Will definitely come back to JWM everytime we visit Kuala Lumpur. Thank you to Desmond and not forgetting Miss Radhika (Reservation Manager) for your outstanding hospitality. Regards Mariana

Reviewed September 12, 2018
9.3
Exceptional
reza from Indonesia
Business traveler
Stayed 1 night in March 2011

Luxurious Malaysia”

luxurious hotel design, strategic place, nice dining, great service

during my business trip to kuala lumpur, i chose to stay at the jw mariott hotel kuala lumpur. located in the strategic area and surrounded by business places, this hotel surely is the best hotel for business needed. with only minutes from public transportation, definitely save up the precious time for attending business need. the hotel featured with luxurious style design, cozy rooms and great services. superb view can be seen from the windows of your room that faced the busy street of kuala lumpur that showed the wonderful sight of city night. with the advantage of strategic location area, the jw marriott hotel kuala lumpur is the best value for my business need.

Reviewed April 01, 2011
9.3
Exceptional
Yohanna from Indonesia
Family with young children
Stayed 2 nights in July 2012

really lovely and sweet hotel”

only walking distance if you wantt to go to Pavillion shopping mall...1 min only,...amazing

it was really pleasant stay to stay with jw marriott, kuala lumpur. all my family member like it a lot. nice room, very clean, tidy..everything was perfect. the staff also very helpful... especially sebastian, he came from germany. he's really kind to help us to find to connection room as he knew cos we travelled with the infant, he provided all the baby thing such as baby coat. for sure, i would like to stay in jw marriott again if i have to visit kuala lumpur again. keep it up....all the best for jw marriott hotel, kuala lumpur

Reviewed July 06, 2012
9.2
Exceptional
Handy from Indonesia
Family with young children
Executive Deluxe King, Guest room, 1 King, City view
Stayed 2 nights in July 2016

the best and always been my favourite!”

JW Marriott has always been my most favourite hotel to stay when visiting Kuala Lumpur, especially in Bukit Bintang area. It has the best location, connected directly to the StarHill Gallery and the big luxurious Pavillion Shopping Mall is just across the street, and monorail station is only a couple of minutes of walking distance. The staffs are very friendly and the services are excellent. It is the best hotel in the area and will always be my first choice in mind when coming to KL.

Reviewed July 18, 2016
8.7
Excellent
Romi from Indonesia
Family with young children
Stayed 3 nights in January 2012

nice hotel in prominent shopping district”

location, location, & location

It's always been a pleasant stay in every JW Marriott Hotel, especially the one in KL, where quality of service is its priority. I went to KL to my family & my elderly parents and spent new year eve there, but at different hotel. We moved to JW Marriott early January because we want to be in the center of shopping district of Bukit Bintang. However, we experienced some delays when checking-in to our rooms due to late check out of previous guests. And we had to wait for quite sometimes. Normal check-out time was at 12.00 noon, and check-in time was at 15.00, which was a bit unusual. It's normally resorts who have check-in time that late. And yet we still had to wait for sometimes more. It's management seemed to realize our problem, and they really looked into it. Once checked-in, the hotel sent its managers to our room to make sure that everything is up to our expectation and explained to us what really happened back there. They did what they had to do, and they did outstanding job to neutralize the situation. I myself own a small hotel backhome. I just wished my staffs were that good. My whole family was pleased to stay there eventhough it was our third time to stay at he same hotel. I'd give four thumbs out of five. But what really matter was they knew what to do under such circumstances.

Reviewed January 08, 2012
9.7
Exceptional
Michael from United States
Couple
Stayed 1 night in October 2011

Excellent Hotel, Great Venue”

Rooms outstanding condition

This hotel is located square in the middle of Bukit Bintang, the premiere shopping area for Central Kuala Lumpur. There is excellent shopping available at the Pavilion Mall, 1 minute walk from the JW Marriott. Lot 10 and Sungei Wang (Money River) malls are close by as well. Great international cuisine is available in the Pavilion's open air food mall, as well as sports and Tapas bars. Highly recommended

Reviewed January 22, 2012
9.7
Exceptional
MOHAMMAD from Brunei Darussalam
Solo traveler
Stayed 3 nights in March 2012

Great location and excellent stay”

Great hospitality, great location for shopping

one of my fav stay - the hotel is right in the middle of bukit bintang - one of the main shopping areas in kuala lumpur. the hospitality and rooms are top-notch, just what you expect from jw marriot. directly across the road (approx 10-14 footsteps from the lobby entrance) is the pavilion - one of kl premium shopping mall (the other one is suria klcc). next to the hotel, about a minute walk is fahrenheit 88 - the shopping mall for the younger generation i'd say. international cafes like starbucks, middle-east restaurants are just nearby, not to mention 7-eleven convenient store. it is the place for shopping really as you have all varieties - from premium shopping at the pavillion to more affordable ones at the other shopping malls nearby.

Reviewed April 21, 2012
9.7
Exceptional
Lawrenz from Singapore
Family with young children
Stayed 3 nights in June 2012

Comfortable with convenient location”

Accessible to many shopping malls

As with all marriott hotels, JW Marriot Hotel Kuala Lumpur lived up to all our expectations. We particularly enjoyed the Sunday brunch spread at the Chinese resturant where there was live singing. The room was comfortable and stylishly furnished. For a shopaholic like me, the hotel was a godsend and I could return after hours of shopping to take a rest and put down my shopping bags before I went out for another round of shopping. We enjoyed the cinema and restaurants available in Pavilion KL which was a stone's throw from the hotel. We liked it so much that we returned to stay at the same hotel twice within the same month!

Reviewed February 14, 2013
10.0
Exceptional
Abraham from Indonesia
Family with teens
Stayed 2 nights in December 2011

Luxurious room, great location and good deal”

located in the shopping center area

I had a great experience staying at the JW Marriott Hotel Kuala Lumpur. The room is big, it has various of facilities a 5-star hotel could offer, and it's located right across the Pavilion, and very close to other malls in Bukit Bintang.

Reviewed December 28, 2011
9.7
Exceptional
Kresna from Indonesia
Couple
Stayed 3 nights in July 2012

Great hotel at strategic location”

Strategic location and great service

it's not our first time staying at this hotel, and everytime we are always extremely satisfied. the location is very strategic at bukit bintang, friendly staffs with great service. the hotel features, room condition, comfort of bed is fantastic. the best of all is the starhill gallery where we spent all our 3 days breakfast lunch n dinner. the variety of food alowed us to make it our place for wine n dine. rm50 voucher for wine n done above rm100 spending is definitely a great attraction. so don't forget to ask abt this voucher at the hotel front desk. complementary internet (wired) connection for jw marriott member is definitely a plus point, too bad the complementary wifi has been abandoned. nevertheless it is always satisfying to stay there.

Reviewed July 29, 2012
9.0
Exceptional
Goh from Singapore
Family with teens
Stayed 1 night in December 2011

Great Location for shopping trip”

Lovely Room with exceptional service from check in to check out

Though it was not our first trip to KL but we really enjoy the stay in JW Marriott. Check in was a breeze. Requested for high floor and got the lovely view of Bukit Bintang. Checked in before 12nn, went shopping across the road at Pavallion and our rooms were done again when we came back around 6pm. It did not dampen our stay with a few set backs. The lift was a little slow, probably there were lifts reserved for the penthouse. The remaining lifts cannot cope. Our rooms were smelly although it was meant to be non smoking room. This we cannot fault the hotel operators, it must be the earlier guests.

Reviewed December 21, 2011
10.0
Exceptional
TANG from Malaysia
Couple
Stayed 1 night in December 2018

Memorable stay with great value of money”

It was my honeymoon stay with my husband and JW Marriott hotel staffs get ready a nice deco in the room and also surprise us with the awesome brownies. We truly appreciate the effort that they put in. The room is very clean and we enjoy it so much. Staffs all are very friendly and helpful. The buffet breakfast is great too. We can see they really make sure everything is perfect. Lastly I have to say I really like the Christmas tree in the lobby, not because it is the most beautiful Christmas tree that I ever seen. But it is because the love that everyone is sharing. It is part of JW’s CSR-a wishes tree for the orphanage. The child put their wishes on the tree and those who want to donate can grant their wish accordingly. I have to say great job to JW Marriott for sending the love to those unfortunate in this Christmas. Will visit again in near future

Reviewed December 18, 2018
9.0
Exceptional
Adolf from Indonesia
Solo traveler
Stayed 1 night in November 2012

Hotel with prime location”

Excellent location

Through the courtesy of a friend in Kuala Lumpur, I had been recommended to stay in JW Marriott in Starhill. Te location is excellent close to the major shopping centres and easy access to most major places of interest. The hotel staffs are friendly, most willing to assist and highly professional. I will definitely be returning to this hotel and recommend to fellow travellers.

Reviewed November 15, 2012
10.0
Exceptional
Karen from Singapore
Couple
Stayed 1 night in October 2009

Fantastic experience”

- Friendly and helpful staff - Walking distance to shopping district
- Too few international TV channels

I am glad I choose to stay in JW Marriott. It is about 5 - 10 minutes taxi ride from KL Sentral. I was greeted by friendly staff the moment I got off the taxi all the way till I got to my room. The hotel is situated near both high and low end malls. It is opposite Pavilion Mall where there are alot of international fashion labels to restaurants / cafes. It is also walking distance from KL conventional hall where the famous Petronas Towers is situated. The room is very nice. The bed is extremely comfortable with about 6 pillows provided. The only negative point is probably the TV channels. There are not much international choices (which I guess is the same for most of the hotels). The bathroom is fantastic, however the shower area is abit too small but the room amenities kind of make up for it. Overall, I enjoyed my stay very much and will not hesitate to choose JW Marriott on my next visit.

Reviewed November 01, 2009
9.7
Exceptional
Jean from Belgium
Solo traveler
Stayed 1 night in January 2010

Staying alone at the Mariott in KL ”

Excellent Location Very nice rooms Great access to some of the best restaurants in KL
When traffic is dense very ard to reach. Directions to get to the car park could improve

I was flying in from Europe and stayed overnight in KL before driving to the East Coast. I never stayed at Marriott because of the location a long Bukit Bintang and i did not really know how to get their by car. But coming back from the airport it was fairly easy to get from Jalan Sultan Ismail to Bukit Bintang and the Mariott. Only problem is that you have ot aim into a very small slot to get to the parking lot. The hotel rooms are very nice and the personnel is very gentle. Very dinner i walked across the road in the alley next Pavillon. It was a very nice experience not to worry about walking or getting back to the hotel after a couple of beers. Also the breakfast in the Shook was a very nice experience, although it feels a little lonesome if not to many people are joining for breakfast. overall it was very nice experience and as a result i will bring my wife for my next visit to the Marriott.

Reviewed January 31, 2010
10.0
Exceptional
Edgar from United States
Couple
Stayed 1 night in December 2011

It's JW Marriott, of course it's great”

Excellent location, beautiful clean rooms, impeccable service

JW Marriott Kuala Lumpur exceeds expectations. The service is impeccable, from the staff who open the taxt door to the female concierge offering to take my bags to my room. All requests were kindly provided. The room itself was very nice, quite grandiose actually. Very clean and very comfortable. The bathroom has great lighting and is an excellent size. All in all a great experience.

Reviewed December 19, 2011
10.0
Exceptional
Kamarudin from Singapore
Family with young children
Executive Deluxe King, Guest room, 1 King, City view
Stayed 2 nights in April 2019

An amazing experience ”

We had an excellent time in JW Marriott, Kuala Lumpur. We had huge and comfortable rooms. The staff service was extremely awesome. They were very friendly and served us with a great smile. We had a wonderful time staying here. We will definitely come again to stay in JW Marriott.

Reviewed August 01, 2019
9.3
Exceptional
Maylin from Philippines
Couple
Stayed 3 nights in November 2010

JW through and through”

location, facilities, furbishments, staff
a bit pricey but worth it

The JW Kuala Lumpur is certainly one of the best hotels in Malaysia, and this is most certainly in no small part because of the well trained expert staff. From getting a carpet delivered to the concierge (who had it brought to our room while we were still out shopping), to surprising us with flower petals on the bed and in the bathtub (with artfully folded towels that looked like swans) when finding out that we were celebrating an anniversary, to adding a complimentary box of chocolates to the flowers I had ordered (and paid for) in advance, the hotel staff went out of its way to make us feel comfortable. They made that extra effort that seperates luxury travel from mere 5 star hotels.

Reviewed November 26, 2010
10.0
Exceptional
Faisal from United States
Family with young children
Stayed 5 nights in May 2012

The best hotel facilities in kuala lumpur”

excellent service, ideal location opposite pavillion

We stayed in this amazing hotel for five days from the 28th of may 2012 to the 2nd of June. The location was ideal being right opposite pavilion mall and smack in the middle of "jalan bukit bintang" which is the place to stay for the best shopping and food options. The staff is friendly and quick as a dart, in fact it would taken them 20 minutes to clean our room every time we left it they were that fast. I would recommend this hotel for anyone with young kids in kuala lumpur!! It is simply brilliant.

Reviewed June 14, 2012
10.0
Exceptional
SZE-LYN from Malaysia
Couple
Stayed 1 night in March 2010

Excellent stay!!”

Prompt service, facilities in the room
none

so we decided to give ourselves a treat by checking into jw marriott for a night - best decision ever! service was prompt - checked in within 3 mins ... returned to the concierge to realise that they could recognise me and could hand me my correct luggage....had some probs with the internet and someone came up within 5 mins to check.... and the room was awesome - the other reviewers were not kidding about the marriott bedding! only (minor) complaint was about the pillows - a little too soft but probably our own fault for not calling and asking for a harder one. one very nice touch in the bathroom was the provision of bath salts that left the skin silky soft - awesome! and breakfast was pretty good - not really the best around but the fresh juice bar was an excellent touch. overall - we had a wonderful experience!

Reviewed March 22, 2010
12345
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