JW Marriott Hotel Kuala Lumpur
Chairman Suite, 2 Bedroom Larger Suite, City view - Bed JW Marriott Hotel Kuala Lumpur
 JW Marriott Hotel Kuala Lumpur
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8.8
Excellent
23.1% this month
/10
(2200 reviews)See what guests said
See map
9.5
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
Parking
Available
  • Starhill Spa20 m
  • Art Seni50 m
  • Village Bar60 m
  • House of Suzie Wong60 m
  • Jim Thompson Silk60 m
  • Starhill Gallery60 m
  • Cooking Classes at Kings Kitchen Klub70 m
  • Tiffin Bay/Tiff's Jazz Lounge70 m
  • Bukit Bintang (Star Hill)80 m
  • Ayurvedium90 m
  • Free Wi-Fi

    JW Marriott Hotel Kuala Lumpur

    183 Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, Malaysia, 55100 - See map
    "Love the hotel, the room was decorated so beautifully as its our 7th year anniversary and the location is smack right in the middle of Bukit Bintan..."
    Norzaliza - January 9, 2019
    Fantastic breakfast
    94% positive mentions
    Exceptional reputation
    Recommended by 93% of guests
    • 340 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    This property is in high demand!

    Booked 81 times | 6 travelers are looking at this property right now

    Property ranking|Compared to 13,223 Kuala Lumpur properties
    See all rankings
    Location score
    9.5/10
    Service score
    8.8/10
    Cleanliness score
    9.0/10
    Room comfort score
    8.8/10
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Value for money8.3
    Distance to city center0.1km
    Location rating9.5
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.9 km

    Rooms available at JW Marriott Hotel Kuala Lumpur

    8.8
    Excellent
    Room comfort & quality
    Cabana Poolside, Executive lounge access, Studio, Pool view
    Cabana Poolside, Executive lounge access, Studio, Pool view
    ...
    • Room size: 25 m²/269 ft²
    • Pool view
    • 1 king bed
    Enter dates to see prices
    Deluxe Room, Guest room, 1 King
    Deluxe Room, Guest room, 1 King
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Executive, Executive lounge access, Guest room, 1 King
    Club Executive, Executive lounge access, Guest room, 1 King
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Junior Suite, Executive lounge access, Junior Suite
    Junior Suite, Executive lounge access, Junior Suite
    ...
    • Room size: 71 m²/764 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Studio, Executive lounge access, Larger Studio
    Executive Studio, Executive lounge access, Larger Studio
    ...
    • Room size: 65 m²/700 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Studio Suite, Executive lounge access, Larger Studio
    Studio Suite, Executive lounge access, Larger Studio
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    One Bedroom Suite, 1 Bedroom Larger Suite, 1 King, City view
    One Bedroom Suite, 1 Bedroom Larger Suite, 1 King, City view
    ...
    • Room size: 72 m²/775 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Presidential Suite, 2 Bedroom Presidential Suite, City view
    Presidential Suite, 2 Bedroom Presidential Suite, City view
    ...
    • Room size: 104 m²/1119 ft²
    • City view
    • 1 single bed and 1 king bed
    Enter dates to see prices
    Club Executive Deluxe (Club Access)
    Club Executive Deluxe (Club Access)
    ...
    • Room size: 40 m²/431 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Chairman Suite, 2 Bedroom Larger Suite, City view
    Chairman Suite, 2 Bedroom Larger Suite, City view
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 king bed
    Enter dates to see prices

    What people love about JW Marriott Hotel Kuala Lumpur

    • 8.0
      Very good

      "This room has a free access to Executive Lounge."

      Fajar W.

      |

      October 22, 2017

    • 8.8
      Excellent
      Location

      "We has a very good stay at JW Marriott with clean room and convenient location at the center of the city."

      YOSHIRO

      |

      October 29, 2018

    • 8.8
      Excellent
      Spaciousness

      "Room is huge and comfortable!"

      jovis

      |

      December 27, 2018

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    More about JW Marriott Hotel Kuala Lumpur

    More about JW Marriott Hotel Kuala Lumpur

    8.4
    Excellent

    "The hotel is excellent."

    hazlina

    |

    December 28, 2018

    An overview

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    What they offer

    8.0
    Very good

    "The hotel was perfectly fine."

    Azura

    |

    January 12, 2019

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    American cuisine
    American cuisine
    Jake's Charbroil Steaks
    80 m American, Barbecue, European
    Tony Roma's
    150 m American, Barbecue, European
    Fish & Co. (pavilion Kl)
    170 m American, Halal, Seafood
    Asian cuisine
    Asian cuisine
    Luk Yu Tea House
    40 m Asian, Chinese, Halal
    Shanghai
    40 m Asian, Chinese
    Sushi Tei, Pavilion Kuala Lumpur
    70 m Asian, Japanese, Sushi
    Chinese cuisine
    Chinese cuisine
    Silk Road
    90 m Chinese
    Vegetarian Corner
    210 m Chinese, Vegan
    Royal China Restautant
    230 m Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of JW Marriott Hotel Kuala Lumpur from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (2200)Booking.com Reviews (2029)
    8.8
    /
    10
    Excellent
    23.1% this month
    Cleanliness9.0
    Facilities8.8
    Location9.5
    Room comfort and quality8.8
    Service8.8
    Value for money8.3
    Rating
    9+ Exceptional (776)
    8-9 Excellent (388)
    7-8 Very Good (311)
    6-7 Good (101)
    <6 Below Expectation (65)
    Time of the year
    Mar - May (437)
    Jun - Aug (373)
    Sep - Nov (376)
    Dec - Feb (455)
    All guests (2200)
    All room types
    All languages

    Show reviews that mention 

    Showing 1641 verified guest comments
    12345
    10.0
    Exceptional
    Ain from Singapore
    Family with young children
    Club Executive, Executive lounge access, Guest room, 1 King
    Stayed 3 nights in June 2019

    Excellent Stay”

    We had a great stay at JW Mariott for 4d3n. Location is quite fantastic as it is nearer to Pavilion & Fahrenheit88 mall. Or room was quite big and since there were 4 of us, we converted the sofa into a bed. Very friendly and helpful staff, breakfast was ok and not much variety to choose from. Both of my children love the bath tub. Definitely the best breakfast out of the 3 hotels we stayed at KL before.

    Reviewed June 26, 2019
    10.0
    Exceptional
    Diane from Singapore
    Couple
    Studio Suite, Executive lounge access, Larger Studio
    Stayed 4 nights in May 2019

    Excellent stay”

    We were upgraded to a junior suite which was a lovely surprise! Wonderful location so many places to walk to to eat and shop.Taxis available always and so cheap so exploring further afield was no problem.Staff very helpful and breakfast good.

    Reviewed June 11, 2019
    10.0
    Exceptional
    Aik from Australia
    Family with teens
    Deluxe Room, Guest room, 1 King
    Stayed 1 night in May 2019

    Good 5 stars hotel that will go all the way to please their guests”

    JW Marriot was our staycation to celebrate mother's day between myself (the mum) and my daughter. My girl has arranged a pleasant surprise for me in the room with the help of the staff . They arranged a nice Marriot chocolates, 2 stalk of roses, 2 sets towel origami shaped like cute dogs, a happy mother's wish card, fruit basket & also decorate the beds with petals of flowers with the wordings "Happy Mother's Day" on one bed & the other bed, the petals are arranged to look like a cake. All these extra trimmings without any extra costs! Anyway, the jacuzzi pump was not working which was the only disappointment. Other than that, everything was great including the buffet breakfast. Wonderful staff and great service.

    Reviewed May 15, 2019
    9.2
    Exceptional
    Brigette from Australia
    Couple
    Deluxe Room, Guest room, 1 King
    Stayed 3 nights in December 2018

    Great service and excellent location!”

    Was very happy with our stay at JW Marriott, staff was very helpful, rooms were modern, clean and spacious. Located in the heart of major shopping centres it was very convenient and my husband & I will definitely stay here again. Recommend!

    Reviewed May 05, 2019
    6.8
    Good
    Grace from Singapore
    Couple
    Deluxe Room, Guest room, 1 King
    Stayed 2 nights in June 2019

    Good”

    Pros 1) Good location Cons 1) Air con temperature cannot be adjusted. It will go back to the low temperature automatically after you incresse it. And this makes the room very cold and uncomfortable.

    Reviewed July 07, 2019
    9.6
    Exceptional
    RAIHAN from Singapore
    Couple
    Deluxe Room, Guest room, 1 King
    Stayed 2 nights in July 2019

    Good food staff credibility cleanliness”

    Staff try to accomodate guests special day. Good work keep it up

    Reviewed July 16, 2019
    9.6
    Exceptional
    Dipesh from United Kingdom
    Solo traveler
    Club Executive, Executive lounge access, Guest room, 1 King
    Stayed 1 night in April 2019

    Exceptional”

    Great hotel in a very central location Great breakfast Amazing room on 27th floor Good to have access to the executive lounge Really nice swimming pool Great spa facilities and fitness center Very nice selection of restaurants and a nice bar

    Reviewed April 13, 2019
    8.8
    Excellent
    Muhaini from Singapore
    Group
    Deluxe Room, Guest room, 1 King
    Stayed 1 night in March 2019

    Great stay”

    We had a great stay at JW Mariott. Location is fantastic, just opposite Pavilion mall. Room was smaller than expected and since there were 3 of us, hotel does not provide extra bed hence the staff converted the sofa into a bed. Very friendly and helpful staff, breakfast was nice, not much variety. Love the bath tub and the bathroom amenities.

    Reviewed April 02, 2019
    10.0
    Exceptional
    Mohamad from Singapore
    Family with young children
    Deluxe Room, Guest room, 1 King
    Stayed 3 nights in March 2019

    Nice clean place. Conveniently located.”

    Excellent staff. Special thanks to Usama who was the personnel who checked us in very professionally and even entertaining our daughter while doing his work. Usama also helped us with a late check out with no questions asked, even though it was 20 minutes before check out time. Another staff who deserves mention is Angel Hee, Customer Recognition Officer who was very prompt in responding to our queries via email. She was also very accommodating and helped to upgrade us to Executive Room on a high floor. Truly Appreciate Usama and Angel for their professionalism and exercising flexibility at the same time.

    Reviewed March 24, 2019
    10.0
    Exceptional
    Nurhadina from Brunei Darussalam
    Family with young children
    Deluxe Room, Guest room, 1 King
    Stayed 2 nights in March 2019

    Excellent Hotel!”

    Arrived early and checked in around 11am. Our room wasn't ready yet so we came back arnd 3pm for check in. Room was near the lift so that was great. Big enough with sofa and a hose available in the toilet was a plus. Pool is big and complimentary water and fruit was served. One con is the long queue and long waiting time to check in. Hope there would be more front desk people to serve especially for the long queue. Or separate the queue for check in and check out to save time.

    Reviewed March 19, 2019
    10.0
    Exceptional
    Eric from Singapore
    Business traveler
    Deluxe Room, Guest room, 1 King
    Stayed 1 night in March 2019

    Best Hotel In Town”

    This is the best best best hotel by far in downtown Kuala Lumpur, right from the doorman to the front desk to the room chambermaids.best service, everyone had a smile, every staff seemed highly motivated and happy at what they were doing. Please keep it up! Will be here again next month. My only hotel of choice and will make sure my friends do the same too.

    Reviewed March 07, 2019
    9.6
    Exceptional
    goodwill from United Kingdom
    Solo traveler
    Deluxe Room, Guest room, 1 King
    Stayed 2 nights in February 2019

    Fantastic facilities and superb customer service”

    Very clean and modern hotel, manned by excellent staff who go out of their way to accommodate your needs and requests. The rooms are kept spotlessly clean and the staff were faultless. Highly recommended.

    Reviewed February 20, 2019
    4.8
    De from Malaysia
    Solo traveler
    Deluxe Room, Guest room, 1 King
    Stayed 1 night in June 2019

    GM is either a fresh grad or sleeping at the wheel”

    Centralised air conditioning was changed to 23.5 degrees celsius at 23:30, effectively turning off AC. Internet speed was 1 Mb/s with 750 Pings, slower than dial up internet; this was improved to 2 Mb/s in the morning. Ushers at front desk was MIA and not attentive, guests elbowed and fought their way to the front desk to get service, no sense of organisation or line was implemented. Staff standing literally behind the front desk checking-in guests were working very hard to compensate for the lazy attitudes of the other staffs (was not an isolated incident) Beds were stiff as a board, yet pillows were virtually non-existent (can't even support my watch, let alone my head) Nespresso Machine in room was dirty Cups provided for Nespresso Machine were the wrong dimensions (too narrow and too tall), the results are: 1.Coffee would inevitably flow back into the machine nozzle; 2. You had to pour away the coffee to remove the cup from the machine

    Reviewed June 17, 2019
    10.0
    Exceptional
    pooi
    Couple
    Deluxe Room, Guest room, 1 King
    Stayed 3 nights in May 2019

    Excellent ”

    Excellent hotel definitely will recommended to my friends and family..the room is big and the toilet is clean and clear no mould and sting , aircon is super cool and the service is good all the staff is nice to talk and friendly will come another timeXxx

    Reviewed May 29, 2019
    7.6
    Very good
    Aswenderjeet from Malaysia
    Couple
    Deluxe Room, Guest room, 1 King
    Stayed 1 night in May 2019

    Room was okay but breakfast was disappointing”

    Nothing impressive to be honest, room was okay and service was good but the bathtub was quite small. Location was good though, walking distance to pavilion. The breakfast was horrible though, the food was cold. Very limited choices, there was no soups, no cakes as desserts and the taste wasn't that nice. I've stayed in a few hotels before, honestly for the price Magestic or Sofitel would be a better choice.

    Reviewed May 25, 2019
    6.8
    Good
    Geraldine from Singapore
    Business traveler
    Deluxe Room, Guest room, 1 King
    Stayed 2 nights in March 2019

    Could have been better”

    Big improvement required for their concierge team (hidden inside the hotel so have to walk in to request for them to help on the luggage) and the reception (always long que regardless of checking in at midnight or checking out in mid morning). These are the 2 first touch points the guest will encounter when they arrive at your hotel.

    Reviewed May 24, 2019
    10.0
    Exceptional
    Leni from Indonesia
    Group
    Deluxe Room, Guest room, 1 King
    Stayed 1 night in December 2018

    Great as always”

    Being a Marriott member, this hotel is one of my favorites among other Marriott hotels. Location is superb, high-end shopping just across. Church is about 10minutes by taxi. Breakfast is awesome. Marriott standard, you can expect, delivered so well.

    Reviewed January 21, 2019
    9.6
    Exceptional
    Maria from United Kingdom
    Couple
    Deluxe Room, Guest room, 1 King
    Stayed 2 nights in January 2019

    Perfect location for shopping. Warning! Traffic jammed in front of the hotel”

    Stayed two nights in this hotel. The staff were very helpful indeed. Comfortable bed, fresh linens, quiet suite Breakfast food is a mixture of local delicacies, fresh fruits and many other yummy looking foods, pastries, cereals, hot drinks and freshly made fruit juices. Porridge was out of sight but I have managed to ordered one, thank you kindly I have only noticed in my receipt that I have been upgraded to a smoking junior suite 8020 and I do not smoke! I am greatful for the free upgrade not knowing that it was a smoking room. Generally I was feeling unwell and requested an extra drinking water for the kettle which they are very generously stocked me up and I'm surprised to received a honey and lemon tea tray as well! Thank you kindly for that, feeling good factor indeed ;) Now looking at my bank statement it seems like I have been charged twice for this stay as I have two different amount charged into my card. I hope Marriot will contact me on this matter soon.

    Reviewed January 19, 2019
    8.0
    Excellent
    Azura from Singapore
    Family with young children
    Deluxe Room, Guest room, 1 King
    Stayed 2 nights in October 2018

    Busy roads.”

    The hotel was perfectly fine. The location is nearby Pavillion. One thing is that the road infront of the hotel is always jam. It took our cab 40mins just to reach our hotel when he was just less than 200m away.

    Reviewed January 12, 2019
    8.0
    Excellent
    Norzaliza from Singapore
    Couple
    Deluxe Room, Guest room, 1 King
    Stayed 2 nights in January 2019

    Good hotel but the staff needs retraining”

    Love the hotel, the room was decorated so beautifully as its our 7th year anniversary and the location is smack right in the middle of Bukit Bintang. But the valet staff seriously need retraining on customer service. I had earlier communicated via email to the hotel, I requested for a lot infront of the hotel as In driving. As I mentioned I would pay for the charges incurred for my car parked there so on arrival, there’s one malay valet uncle who mentioned that we cant parked there as ots reserve for hotel guest when we mentioned we were hotel guest, he then changed his story and said its only for guest going for lunch at the hotel so we obliged and went to the basement to park. Subsequently we ask the front desk whether had they received our request to park our car infront of the hotel and they mentioned yes we could just informed the valet or concierge about our request. Once we settled our check in process again we approached the same valet guy and this time round he mentioned that the tree below the open space may cause danger to our car. For goodness sake there are way more luxury cars than mine parked under same tree after we told him off and say why are you giving reasons after reasons he again changed his stories and said that there is a wedding so cannot park. But what pissed us off was a another local car owner came and told the same guy he want to park in the only lot that was avail and that we had requested and your staff allowed him to. Is it just because we are driving a foreign plate car? Is this how your staff treat your hotel guests from overseas? We didnt brought this up to your higher management because it was a waste of time haggling with someone who doesnt know his customer service well and someone who doesnt respect his guests well. Else everything about this hotel is superb just this person attitude could marred the image of a 5 stars hotel.

    Reviewed January 09, 2019
    12345
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    JW Marriott Hotel Kuala Lumpur
    |Excellent 8.8
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    • Exceptional location
    • Pavilion Kuala Lumpur
    • Bukit Bintang Monorail Station is within 0.33 km