JW Marriott Hotel Kuala Lumpur
JW Marriott Hotel Kuala Lumpur
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8.8
Excellent

"Thank you for all the hospitality and superb services."

SAMUEL

|

October 2, 2017

Cabana Poolside, Executive lounge access, Studio, Pool view - Bed JW Marriott Hotel Kuala Lumpur
Cabana Poolside, Executive lounge access, Studio, Pool view - Bed
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Lobby JW Marriott Hotel Kuala Lumpur
Lobby
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Lobby JW Marriott Hotel Kuala Lumpur
Lobby
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Interior view JW Marriott Hotel Kuala Lumpur
Interior view
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See map JW Marriott Hotel Kuala Lumpur
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Exceptional
Location
9.5
See all 6 photos JW Marriott Hotel Kuala Lumpur
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What guests are saying:
Great location
Tan from Vietnam
Business traveler
Good location
ting T. from Malaysia
Family with young children
VERY conveniently located. Hotel room is just nice for our family of 4. The 2 single beds were like 2 queen beds, big! Toilet was 5☆. Will definitely be back!
Nur from Singapore
Family with young children
Nice,the staff so friendly n the food ok too
Juliwati from Indonesia
Family with young children
friendly helpful staff. nice comfortable room. near to pavilion
Rara from Brunei Darussalam
Couple
Great place great Hotel great locations
HONG from Malaysia
Couple
JW Marriot offers excellent service. The counter staff are very knowledgeable and most helpful to our needs. The hotel is pleasantly located next to Pavillion and there are many wonderful eateries near the area to choose from.
Zafilin from Singapore
Family with young children
Very good location I had to wait for 1 hour to get my room ( busy hotel) I was mad and the Arabic manager noticed that and he made me happy( free breakfast ) Great staff Great place Again great staff
Nasser from Yemen
Family with young children

JW Marriott Hotel Kuala Lumpur

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 1855 reviewsSee what guests said
8.8
/
10
Exceptional cleanliness
9.0
Recommended by 92% of guests
Value for money8.2
Distance to city center0.1km
Location rating9.5
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.6 km
  • 330 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Kuala Lumpur

Select your room
8.8
Excellent
Room comfort & quality
This property is in high demand!Booked 15 times since yesterday | 17 travelers are looking at this property right now
Club Executive, Executive lounge access, Guest room, 1 King
Club Executive, Executive lounge access, Guest room, 1 King
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
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Executive Studio, Studio, King, Sofa bed, City view
Executive Studio, Studio, King, Sofa bed, City view
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 super king bed
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Cabana Poolside, Executive lounge access, Studio, Pool view
Cabana Poolside, Executive lounge access, Studio, Pool view
...
  • Room size: 25 m²/269 ft²
  • Pool view
  • 1 king bed
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Junior Suite, Executive lounge access, Junior Suite
Junior Suite, Executive lounge access, Junior Suite
...
  • Room size: 71 m²/764 ft²
  • City view
  • 1 king bed
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Studio Suite, Executive lounge access, Larger Studio
Studio Suite, Executive lounge access, Larger Studio
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
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One Bedroom Suite, 1 Bedroom Larger Suite, 1 King, City view
One Bedroom Suite, 1 Bedroom Larger Suite, 1 King, City view
...
  • Room size: 72 m²/775 ft²
  • City view
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Presidential Suite, 2 Bedroom Presidential Suite, City view
Presidential Suite, 2 Bedroom Presidential Suite, City view
...
  • Room size: 104 m²/1119 ft²
  • City view
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Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 single beds or 1 double b...
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Executive Deluxe Double Room
Executive Deluxe Double Room
...
  • Room size: 40 m²/431 ft²
  • Shower and bathtub
  • 1 super king bed
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Comfort Connectors : 2, Guest room, City view
Comfort Connectors : 2, Guest room, City view
...
  • Room size: 25 m²/269 ft²
  • City view
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Have a question for JW Marriott Hotel Kuala Lumpur?

What people love about the property

  • 10.0
    Exceptional

    "The room is very nice and clean"

    Rerngchai

    |

    December 6, 2016

  • 8.4
    Excellent

    "Room comfortable."

    Vasantha

    |

    December 5, 2017

  • 10.0
    Exceptional

    "Nice luxury and convenience"

    RICKY T.

    |

    January 2, 2017

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More about JW Marriott Hotel Kuala Lumpur

More about JW Marriott Hotel Kuala Lumpur

9.2
Exceptional

"Very posh, expensive, good location and nice room"

Kar W.

|

July 31, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
Jake's Charbroil Steaks
80 m American, Barbecue, European
Tony Roma's
150 m American, Barbecue, European
Fish & Co. (pavilion Kl)
170 m American, Halal, Seafood
Asian cuisine
Asian cuisine
Luk Yu Tea House
40 m Asian, Chinese, Halal
Shanghai
40 m Asian, Chinese
Sushi Tei, Pavilion Kuala Lumpur
70 m Asian, Japanese, Sushi
Chinese cuisine
Chinese cuisine
Silk Road
90 m Chinese
Vegetarian Corner
210 m Chinese, Vegan
Royal China Restautant
230 m Chinese

What they offer

10.0
Exceptional

"Very CONVENIENT AND CLOSE TO SHOPS AND PLACES TO EAT."

Vorachand

|

April 18, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (1856)Booking.com Reviews (1291)
8.8
/
10
Cleanliness9.0
Facilities8.7
Location9.5
Room comfort and quality8.8
Service8.8
Value for money8.2
Provided by verified guests of Agoda
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All guests (1856)
All room types

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Showing 1550 verified guest comments
12345
8.0
Excellent
Azura from Singapore
Family with young children
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 2 nights in October 2018
Busy roads.”
The hotel was perfectly fine. The location is nearby Pavillion. One thing is that the road infront of the hotel is always jam. It took our cab 40mins just to reach our hotel when he was just less than 200m away.
Reviewed January 12, 2019
8.0
Excellent
Norzaliza from Singapore
Couple
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 2 nights in January 2019
Good hotel but the staff needs retraining”
Love the hotel, the room was decorated so beautifully as its our 7th year anniversary and the location is smack right in the middle of Bukit Bintang. But the valet staff seriously need retraining on customer service. I had earlier communicated via email to the hotel, I requested for a lot infront of the hotel as In driving. As I mentioned I would pay for the charges incurred for my car parked there so on arrival, there’s one malay valet uncle who mentioned that we cant parked there as ots reserve for hotel guest when we mentioned we were hotel guest, he then changed his story and said its only for guest going for lunch at the hotel so we obliged and went to the basement to park. Subsequently we ask the front desk whether had they received our request to park our car infront of the hotel and they mentioned yes we could just informed the valet or concierge about our request. Once we settled our check in process again we approached the same valet guy and this time round he mentioned that the tree below the open space may cause danger to our car. For goodness sake there are way more luxury cars than mine parked under same tree after we told him off and say why are you giving reasons after reasons he again changed his stories and said that there is a wedding so cannot park. But what pissed us off was a another local car owner came and told the same guy he want to park in the only lot that was avail and that we had requested and your staff allowed him to. Is it just because we are driving a foreign plate car? Is this how your staff treat your hotel guests from overseas? We didnt brought this up to your higher management because it was a waste of time haggling with someone who doesnt know his customer service well and someone who doesnt respect his guests well. Else everything about this hotel is superb just this person attitude could marred the image of a 5 stars hotel.
Reviewed January 09, 2019
8.0
Excellent
TEO from Malaysia
Couple
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 1 night in January 2019
good location”
good location
Reviewed January 18, 2019
8.0
Excellent
SHYH from Malaysia
Family with young children
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 1 night in December 2018
Very good”
Overall were perfect except the check in service. We check in at 7pm+ on 24/12/18. Only 2 staff available for the process. When it was my turn, Ms Lynn served me. I was surprised that she just went MIA for 10minutes+ after she got my booking no. and name. Never even bothered to ask me wait etc. I approached other staff by telling them about my check in n about Lynns disappearence but they were clueless n never got back to me as well. Lynn only came back after 10min. I hope marriott could add extra staff to serve the customer and should train your staff to have well manners and warm smile to the guest as the front desk staff look abit stressed up.
Reviewed December 27, 2018
10.0
Exceptional
nurashikin from Singapore
Family with young children
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 3 nights in December 2018
Excellent stay”
Love my stay in this hotel! Excellent location. Staff were friendly and accommodating to request. Room were beautiful. I had to leave early due to confusion in flight date, and decided to transfer my stay to another person. the process was done smoothly.
Reviewed December 21, 2018
10.0
Exceptional
TANG from Malaysia
Couple
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 1 night in December 2018
Memorable stay with great value of money”
It was my honeymoon stay with my husband and JW Marriott hotel staffs get ready a nice deco in the room and also surprise us with the awesome brownies. We truly appreciate the effort that they put in. The room is very clean and we enjoy it so much. Staffs all are very friendly and helpful. The buffet breakfast is great too. We can see they really make sure everything is perfect. Lastly I have to say I really like the Christmas tree in the lobby, not because it is the most beautiful Christmas tree that I ever seen. But it is because the love that everyone is sharing. It is part of JW’s CSR-a wishes tree for the orphanage. The child put their wishes on the tree and those who want to donate can grant their wish accordingly. I have to say great job to JW Marriott for sending the love to those unfortunate in this Christmas. Will visit again in near future
Reviewed December 18, 2018
8.8
Excellent
EUNAE from Vietnam
Couple
Club Executive, Executive lounge access, Guest room, 1 King
Stayed 2 nights in December 2018
Executive room.”
JW MARRIOT HOTEL, which has always been highly satisfied with the whole of the country, But The Executive Lounge is disappointing because it is too formal service menu. And room toothbrush so bad my gums hurt.
Reviewed January 01, 2019
5.2
KANG from Singapore
Family with young children
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 1 night in December 2018
Worst christmas ever!!!!!! ”
in short arrive hotel at 5pm because of road closure. front desk tell me because i need same floor room so i have to wait for an hours like that. went for a 2 hour dinner came back and tell me room still not ready where the actual check in time is at 3pm. what a marriott experiences. the lady staff at counter is having a stinky egg attitude. perfect location hotel but their management of that day is terribly wrong. nvr i have to queqe 25 min for a check in counter. 6 counter only one front desk staff! travelling with an infant somemore. shud have book ritz or westin, really a screw up mgmt.
Reviewed December 28, 2018
6.4
Good
Denise from Malaysia
Family with teens
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 2 nights in December 2018
Bad experience 5 star hotel stay ”
Early morning corridor noisy like wet market , neighbours door sound non stop open n close. First day morning 7am keep press my door bell few times during I sleeping and night time 11.30pm somebody press my door bell non stop and leave. Totally can’t rest well. Second day call to change room but staff said let me know but at end never get back to me. This is the worst experience 5 star hotel I stay.
Reviewed December 25, 2018
10.0
Exceptional
Fanny from Malaysia
Couple
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 1 night in July 2018
Overall was good”
Nice hotel with great location, staff is very attentive & helpful. Breakfast buffet was great! overall would definitely stay here again. Just pls improve on the duration for checked-in, waited too long bit disappointed.
Reviewed September 11, 2018
8.4
Excellent
CHONG from Malaysia
Family with young children
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 2 nights in August 2018
Brand new facilities after renovation”
It was second visit in same hotel. The facilities are newly renovated and the room is more spacious. The only weakness is the variety of buffet breakfast. The choices is not up to standard that we paid. The renovation only in the room facilities, too bad it not yet apply to common area such as lobby and restaurant
Reviewed September 03, 2018
8.8
Excellent
cora from Hong Kong
Couple
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 4 nights in August 2018
reasonable facilities but excellent location ”
Not the best jw marriot we have been, but with the best location in KL. Lobby is not too grand. Shopping mall inside is not absolutly necessary, very quiet anyways. However, staffs and room quality is superb. Breakfast variety is good but not the best compare to other 5 stars hotel. I would still recommend. I went with my mother and I'm 4 months pregnant, so location, hygiene and staff quality were our priority.
Reviewed August 19, 2018
10.0
Exceptional
Hazrat from Malaysia
Couple
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 1 night in January 2019
Exceptional”
Front-office staffs were helpful, accomodating and professional.
Reviewed January 15, 2019
10.0
Exceptional
Kek from Malaysia
Family with teens
Junior Suite, Executive lounge access, Junior Suite
Stayed 1 night in January 2019
Great stay !”
From check in, to the room stay, use of swimming pool, till checking out, everything was nice except the breakfast choices were too limited.
Reviewed January 14, 2019
10.0
Exceptional
Seema from Singapore
Business traveler
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 1 night in December 2018
Excellent Service and facilities ”
This was my second visit and the hotel was upto expectations!
Reviewed December 30, 2018
10.0
Exceptional
William from Malaysia
Family with young children
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 3 nights in December 2018
Exceptional”
Could have a better breakfast selection
Reviewed December 26, 2018
10.0
Exceptional
NG from Malaysia
Family with teens
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 1 night in December 2018
very good”
worth
Reviewed December 24, 2018
9.2
Exceptional
Hassan from Australia
Family with young children
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 1 night in December 2018
Location Location”
The JW is sitauted in the heart of the shopping district in KL, you have the Starhill and Pavlion at your doorstep with all the very best retail brands. The rooms are very neat and modern, with staff service awesome. There are many nice restaurants close by making it a really great location, not having to catch a taxi to visit shops and restaurants was such a relief given KL traffic. The one thing that JW can improve on is there wireless internet which we found very poor in comparison to other hotels in KL. Overall our stay at the JW was awesome.
Reviewed December 12, 2018
7.6
Very good
Nur from Malaysia
Couple
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Stayed 1 night in November 2018
Celebrating First Anniversary”
Everything was alright except for one of the receptionist that "greeted" us for check-in. She was terribly rude, did not greet us, did not smile, only welcome foreign customers properly but not us locals. Did not explain to us anything, ended up with we asked her where are the elevators to the room and breakfast hall, facilities and even our luggages. She failed to explain and mention with friendly manner to us. Hope not to see her again. Overall experience, hotel is exceptionally great.
Reviewed November 29, 2018
10.0
Exceptional
Nur from Singapore
Family with young children
Club Executive, Executive lounge access, Guest room, 1 King
Stayed 2 nights in November 2018
Overall Good!”
Location is superb, right in the middle of Bukit Bintang with options of choosing going to the high end boutiques at Pavillion or the more afforadable counterparts at Farenheit or Lot10. Ample of food around the area. If you’re driving, traffic can get a bit crazy but otherwise good! Staff are all friendly! Only lapse I encountered was the 1st & 2nd front desk staff I approached wasn’t able to help me get to my room (the access cards were with my husband) and they kept saying that there wasn’t anyone by my name who made this booking for the room despite showing the booking details (with my name on it, no less) and only the 3rd staff that I spoke to said I need to show some form of ID (by which I managed to get hold of my husband to come down).
Reviewed November 07, 2018
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JW Marriott Hotel Kuala Lumpur
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  • Exceptional location
  • Pavilion Kuala Lumpur
  • Bukit Bintang Monorail Station is within 0.33 km