good hotel and nice staff”

good hotel and nice staff.

Great Hospitality”

We had an amazing stay. Rigor & the 2 ladies at the pool bar are outstanding and went out of their way to look after us and my friends 2 year old. The staff at the executive lounge were also fabulous. Everyone knows their work well and is very quick to offer suggestions. Would highly recommend your hotel because your staff made our stay so very pleasant. Cons: Front desk staff should listen better and not click away at their computer when guests are communicating with them. Also, when they are requesting help from managers, there is no need to whisper in Cantonese in front of the guest. Be inclusive and work out the problem together. Never assume your guest doesn’t understand you.

Beautiful Marriott”

Second time here but with my mom this time. Still amazed by the beauty and elegance of the hotel. Staff are super good, friendly and professional especially Joan and Angel from housekeeping took time to knock and ask if we needed something. Room is fascinating as always and very spacious. Ours was resort view so imagine how beautiful it was even just by staying in the room. Bathroom has all necessary toiletries and we love the heated toilet bowl. Food at the executive lounge was more than enough you dont need to leave and get food outside. Our package comes with afternoon tea, evening cocktail and breakfast. The lounge wasnt crowded so it was cozy to dine in. Refreshments are available until 12 midnight. We will definitely go back this summer to enjoy the grand deck resort as most of the pools are closed due to maintenance and winter season. We super love JW Marriott😉

Elegant clean very quiet room”

I asked for a room without connecting door but they still gave me one. At first i was worried about the noise but it turned out that the room was super quiet. So i like it very much. The only downside is that i cannot find the checkout information anywhere written and had to search the web for it. But by the time i have got the answer i am already wide awake! Another thing with these 5 star hotels is you cannot find any convenient stores anywhere near and ended up we cannot buy bottle water from a 711. But the room in general was great! Very Clean and quiet. They even upgraded us to a pool view. Got a fantastic view of the pool.

Exceptional”

Room is very big and clean. The bed also very comfortable. Especially the water pressure for showering is strong enough. My friends and I really enjoy to stay here.

Excellent employee and spotless clean facilities ”

We were celebrating my husband’s birthday few days ago. I decided to stay with JW Marriott Macau out of many hotels in Macau is mainly because the employee here are well trained (especially Iris from Front Desk!) she reserved a cake for us and also left a note in room after we came back from a show. My husband was very happy with the professional serivce JW provides. The room was really comfortable too, great view from our room , we wish we could have spent one more day there. Another reason we wanted to stay here is because the pool is amazing ! We get free access to the Galaxy water park and we realize if you are not a guest at the hotel there is additinal fee for using the waterpark. Staff at the pool were really friendly too ! Overall this is definitely a getaway place if you are looking for relaxing and a luxury hotel. My husband signed up the reward point that day because we know we are going to come back for sure !!!

everything good”

free upgrade to suite, late check out, free use of executive lounge for a nice breakfast, warm water swimming pool, gym with adequate machines

Very good”

Very good service good quality

Was very good”

Good service very nice

Was very good and fancy”

Very fancy and very good

superb stay”

It was our first time to stay at JW Marriot and we enjoyed our stay. We were wondering why we waited long to stay at this hotel. The hotel facilities are good, rooms are clean and very luxurious. We loved the interiors of the rooms and love the design of the bathroom as well. It was also spacious with all the amenities like tv. The view of the resort from our room was also nice. How we wished that it was summer so we can try to swim but it was called when we were there. Hoping to stay again at this hotel on the summer season.

splendid”

We love this hotel. Rooms are very spacious and the details of the interior are also nice. The view of the pool from our room is also magnificent. Everything was clean as well and we love the bathroom.

what a great night to stay at this hotel”

This hotel is located at very strategic location with shopping mall downstairs. The facilities of the hotel are so complete. i really love the design of the swimming pool. the jacuzzi is very relaxing activity to do during the cold weather. the staff is so nice and very helpful. the room is so comfortable. definitely will go back to this hotel again

Relax”

The hotel is really nice. Location is just right. So many Swimming pool for children and adults to enjoy. Restaurants is okay but very expensive. I like Marriott since they give out rewards card that you can avail when your eating at the mall very helpful. Casino is not that big considering that a lot of hotels are sharing it. Food court food was good.

Excellent stay!”

Excellent stay! My wife and I were staying in the suite and we loved it! We definitely are going to come back! The staff is super attentive, room is nice and clean, bathroom is amazing, build-in TV on the mirror and many other things. If you want the nice view, take the one "to the resort". One of the most romantic stays ever! If you are lucky to stay in the hot season, check out their water park!

Fantastic”

I went there to spend with a friend for my birthday getaway. It's a great hotel especially for them to have my favourite coffee maker in the room. It was a great experience and would love to stay there again.

Excellent choice ”

Excellent choice for a romantic stay. We really liked the room, it was well equipped, neat and very clean. We have an excellent view facing the pool side. People from the staff where very nice and very helpful. Good facilities for summer time (access to Galaxy water park and nice outdoor pool). A very comfortable stay.

Nice relaxing place for short stay”

I went there mainly to take a mini- vacation with my husband and to try out their outdoor water park. It was nice, but kind of crowded even on Sunnday afternoon. The facilities in room was nice, the only concern I had was the tea leaves I found left inside the water kettle. I could also hear the people talking next door from the room, so that was a bit annoying. Otherwise, loved it's high tech stuff around the hotel.

Great relaxing hotel”

We had a relaxing time at the pool. Great staff always ready to help and not too busy in May. Good location also and easy to access the Glaxy pools, especially if you have kids. Highly recommend for any traveler.

Supreme customer service, with new and good room and facility”

The pool area is a must-try if you're staying there, even adults would enjoy it. Room is new and spacious, great cleanness and attention to each detail. The staffs there are all stars, their extended warmth and care providing surprise us from from leaving the taxi, checking in, walking out for dinner and even in the pool.