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JW Marriott Hotel Shenzhen Bao'an

"Oh, and the breakfast buffet is also fantastic."

Sebastian - June 27, 2019
Premier Room, Executive lounge access, Larger Guest room JW Marriott Hotel Shenzhen Bao'an
Lobby JW Marriott Hotel Shenzhen Bao'an
Lobby JW Marriott Hotel Shenzhen Bao'an
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JW Marriott Hotel Shenzhen Bao'an

No. 8 Baoxing Road Bao'an District, Bao'an District, Shenzhen, China, 518101 - See map
Free Wi-Fi
See map
Popular landmarks
Shenzhen Window of the World 9.3 km
Happy Valley of Shenzhen 9.3 km
China Folk Culture Village 11.0 km
OCT HARBOUR 11.7 km
COCO Park 17.8 km
Lianhuashan Park 17.8 km
Luohu Commerical City (Lo Wu Shopping Plaza) 24.0 km
Dafen Oil Painting Village 27.2 km
OCT East Shenzhen 42.8 km
Dameisha Beach 44.3 km
Nearby landmarks
Baohua Metro Station 490 m
Haibin Square 860 m
Linhai Metro Station 870 m
Uni Walk 890 m
Bao'an Metro Station 940 m
Shenzhen Hospital of Southern Medical University 1.0 km
Bao'an Center Metro Station 1.0 km
Bao'an Center 1.2 km
AEON 1.2 km
Baoan Stadium 1.2 km

7.5

Very good

Location rating score

Very good location
ParkingFREE
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities
Mind - Body
Yoga room
  • 510 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Sauna

Your dates are popular among travelersUsers are booking a place in Shenzhen every 5 minutes on Agoda.com
Value for money8.5
Location rating7.5
Nearest airportShenzhen Bao'an International Airport (SZX)
Distance to airport12.1 km

Rooms available at JW Marriott Hotel Shenzhen Bao'an

Exceptional
Room comfort & quality
9.7
Executive Suite, Executive lounge access, 1 King, City view
...
  • Room size: 90 m²/969 ft²
  • City view
  • 1 king bed
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Executive Room King, Executive lounge access, Guest room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
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Executive Room, Executive lounge access, Guest room, 1 King
...
  • Room size: 43 m²/463 ft²
  • Bay view
  • 1 king bed
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Executive Suite, Executive lounge access, 1 King, Bay view
...
  • Room size: 88 m²/947 ft²
  • Bay view
  • 1 king bed
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Vice presidential Suite, Vice Presidential Suite, 1 King
...
  • Room size: 189 m²/2034 ft²
  • Bay view
  • 1 king bed
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Presidential Suite, 1 King, Bay view
...
  • Room size: 251 m²/2702 ft²
  • Bay view
  • 1 king bed
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Deluxe Room, Guest room, 1 King, Bay view
...
  • Room size: 43 m²/463 ft²
  • Bay view
  • 1 king bed
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Premier Room, Executive lounge access, Larger Guest room
...
  • Room size: 48 m²/517 ft²
  • Bay view
  • 1 king bed
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Executive Room Double, Executive lounge access, Guest room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 double beds
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Deluxe Room King, Guest room, 1 King, City view
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
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Frequently asked questions

What time is check-in and check-out at JW Marriott Hotel Shenzhen Bao'an?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to JW Marriott Hotel Shenzhen Bao'an?

For those who wish to drive their own cars, JW Marriott Hotel Shenzhen Bao'an has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. If you're looking for an easy way to get around Shenzhen with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at JW Marriott Hotel Shenzhen Bao'an?

Start your mornings right, with the continental and buffet breakfast options offered at JW Marriott Hotel Shenzhen Bao'an. Adults can enjoy breakfast offered with an additional charge of 220 CNY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at JW Marriott Hotel Shenzhen Bao'an?

JW Marriott Hotel Shenzhen Bao'an features 2 on-site restaurants for your dining convenience.

What is the smoking policy at JW Marriott Hotel Shenzhen Bao'an?

JW Marriott Hotel Shenzhen Bao'an does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about JW Marriott Hotel Shenzhen Bao'an

  • 10.0

    Exceptional

    "Nice swimming pool and new facility"

    xueqing

    |

    May 8, 2019

  • 9.6

    Exceptional

    "We had a great time in your hotel."

    Young

    |

    January 1, 2019

  • 9.2

    Exceptional

    "The facilities are excellent."

    Sebastian

    |

    June 27, 2019

Property ranking|Compared to 1,606 Shenzhen properties
See all rankings
Cleanliness score
9.1/10
Room comfort score
9.7/10
Service score
8.9/10
Room size
81 sqm.
Better than
99
%
of Shenzhen properties
Better than
99
%
of Shenzhen properties
Better than
98
%
of Shenzhen properties
Bigger than
98
%
of Shenzhen properties
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Overall rating:

8.5

Excellent
258 reviews
Cleanliness
9.1
Facilities
9.1
Location
7.5
Read all reviews >
What travelers say they love:
We surely want to visit this hotel again.
Young from China
Family with young children
More about JW Marriott Hotel Shenzhen Bao'an

More about JW Marriott Hotel Shenzhen Bao'an

Conveniently located in Shenzhen, JW Marriott Hotel Shenzhen Bao’an is a great base from which to explore this vibrant city. Only 13km away, this 5-star hotel can be easily accessed from the airport. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Offering hotel guests superior services and a broad range of amenities, JW Marriott Hotel Shenzhen Bao’an is committed to ensuring that your stay is as comfortable as possible. While lodging at this wonderful property, guests can enjoy 24-hour room service, free Wi-Fi in all rooms, 24-hour security, private check in/check out, taxi service.

The ambiance of JW Marriott Hotel Shenzhen Bao’an is reflected in every guestroom. television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning are just some of the facilities that can be found throughout the property. The hotel offers an excellent variety of recreational facilities, including yoga room, hot tub, fitness center, sauna, outdoor pool. Enjoy unparalleled services and a truly prestigious address at the JW Marriott Hotel Shenzhen Bao’an.

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Most talked about facilities

Swimming Pool

7 mentions

Breakfast

3 mentions

Taxi

2 mentions

Housekeeping

2 mentions

What they offer

9.2

Exceptional

"Very good swimming pool, sauna and gym."

Chui

|

October 3, 2018

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Buffet

Restaurants on site

The Shenzhen Kitchen
Cuisine:Asian
Menu:Buffet, A-la-carte
The Lounge
Cuisine:American
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of JW Marriott Hotel Shenzhen Bao'an from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness9.1
Facilities9.1
Location7.5
Room comfort and quality9.7
Service8.8
Value for money8.5
High score for Shenzhen
Rating
9+ Exceptional (24)
8-9 Excellent (14)
7-8 Very Good (10)
6-7 Good (4)
<6 Below Expectation (4)
Time of the year
Mar - May (9)
Jun - Aug (16)
Sep - Nov (17)
Dec - Feb (14)
Don't miss out!Users are booking a place in Shenzhen every 5 minutes on Agoda.com
All guests (110)
All room types
All languages

Show reviews that mention 

Showing 56 verified guest comments
123
9.2
Exceptional
Sebastian from Hong Kong SAR, China
Business traveler
Deluxe Room Double, Guest room, 2 Double, City view
Stayed 2 nights in June 2019

One of the best hotels in Bao'An”

I stayed for two nights for business. For us, the location was perfect as we had to visit vendors in Bao'An. However, it's quite far out. There's not much around the hotel so you will always need to take a Didi (sort of like Uber in China) or a taxi to get to different places. The service was outstanding, they figured out after one night that I'm a coffee addict and added double what they normally provide together with a nice hand written note. Really thoughtful. The facilities are excellent. The guys at the bar know how to prepare proper cocktails. The gym is amazing! Oh, and the breakfast buffet is also fantastic.

Reviewed June 27, 2019

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Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations for your arrival including our services,facilities and breakfast have provided a comfortable stay for you. It is a pity to learn that the transportation was not comfortable and we were not able to assist your trip to be more enjoyable. By the way, we have shuttle bus to nearest railway station, Bao'an, and Uniwalk ,which set off every hour from 10:00 a.m. to 7 p.m. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards, Nicholas Tse General Manager

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JW Marriott Hotel Shenzhen Bao'an
9.0
Exceptional
Alex from Hong Kong SAR, China
Couple
Deluxe Room Double, Guest room, 2 Double, City view
Stayed 2 nights in July 2015

A Spectacular New Hotel”

Bathroom has separate shower, tub and toilet behind door. WIFI in the hotel was fast. Two great swimming pools, indoor and outdoor.

Beautiful new hotel in Shenzhen. Outstandingly gorgeous swimming pool - a lap pool combo infinity pool; fantastic exercise facility; delightful suite overlooking the bay. The service of the staff is very good they are all kind even the English is not that good and made my 2 stays at the hotel extraordinary. I will return! Hope next time can get free upgrade to suite room ! Stayed July 2015, 2 nights

Reviewed August 03, 2015

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Dear guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! We appreciate the time you spent to share your experience with us. It has been our true delight to be a part of your trip experience in Shenzhen. I am so glad to learn that our preparations for your arrival including our services, room facilities have provided a comfortable stay for you. It's our great pleasure that we can be the home away from home to you. We hope to see you back home soon. Wish you a happy 2018! Kind regards, Nicholas Tse General Manager

Responded December 29, 2017
JW Marriott Hotel Shenzhen Bao'an
8.8
Excellent
Wing from Hong Kong SAR, China
Family with young children
Executive Suite, Executive lounge access, 1 King, Bay view
Stayed 1 night in December 2018

Very new hotel and good staffs”

Except a little far away for traditional city center, most of the things in this hotel is good. It has nice room, and hotel service is good, the lounge is great and quite close to the biggest shopping mall in Shenzhen (一方城) We don't have time and chance to visit their swimming pool and other facilities, but trust they are nice too.

Reviewed December 04, 2018

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Dear Guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. We appreciate your loyalty to JW Marriott Hotel Shenzhen Bao’an. It is exciting to learn that our preparations for your arrival including our services, room amenities and facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards, Nicholas Tse General Manager

Responded February 11, 2019
JW Marriott Hotel Shenzhen Bao'an
9.6
Exceptional
Desmond from Singapore
Couple
Deluxe Room Double, Guest room, 2 Double, City view
Stayed 3 nights in June 2016

Mini Honey Moon”

This was a great experience to have such a nice hotel in Shenzhen. Will definitely return to this hotel.

Reviewed July 16, 2016

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Dear guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! We appreciate the time you spent to share your experience with us. It has been our true delight to be a part of your trip experience in Shenzhen. I am so glad to learn that our preparations for your arrival including our services, room facilities have provided a comfortable stay for you. It's our great pleasure that we can be the home away from home to you. We hope to see you back home soon. Wish you a happy 2018! Kind regards, Nicholas Tse General Manager

Responded December 29, 2017
JW Marriott Hotel Shenzhen Bao'an
10.0
Exceptional
Ee from Singapore
Business traveler
Deluxe Room, Guest room, 1 King, Bay view
Stayed 2 nights in July 2018

great business hotel”

its a great business hotel. always stay here for my trip to Shenzhen

Reviewed August 02, 2018

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Dear Ee, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! We appreciate the time you spent to share your experience with us. We are aiming to provide all our guests comfort and relax experience.Hope to see you back home soon. It's our pleasure to see that you enjoyed the stay with us. Thank you for your kind sharing. Kind regards, Nicholas Tse General Manager

Responded August 03, 2018
JW Marriott Hotel Shenzhen Bao'an
9.3
Exceptional
Louisa from Singapore
Business traveler
Deluxe Room Double, Guest room, 2 Double, City view
Stayed 1 night in January 2016

Wonderful stay”

Nice breakfast, helpful staff, big gym

Staff are very polite and helpful even though their command of English is not very good. Breakfast spread is superb, even ice cream is available, looks more like a high tea buffet. Room is spacious and bathroom is huge. Bed is really comfy too. I was pleasantly surprised by the fitness centre, it is well equipped and considerably big for gym in a hotel.

Reviewed January 10, 2016

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Dear guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! We appreciate the time you spent to share your experience with us. It has been our true delight to be a part of your trip experience in Shenzhen. I am so glad to learn that our preparations for your arrival including our services, room facilities have provided a comfortable stay for you. It's our great pleasure that we can be the home away from home to you. We hope to see you back home soon. Wish you a happy 2018! Kind regards, Nicholas Tse General Manager

Responded December 29, 2017
JW Marriott Hotel Shenzhen Bao'an
9.6
Exceptional
Young from China
Family with young children
Executive Room King, Executive lounge access, Guest room
Stayed 1 night in December 2018

Fantastic staying”

We had a great time in your hotel. Everything was fantastic. - nice lounge, various food, great swimming pool. Especially hotel reseptionist named RISA who checked in and out was really friendly. We truly felt big welcomed. Thank you for everything during our staying. We surely want to visit this hotel again.

Reviewed January 01, 2019

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Dear Guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. We appreciate your loyalty to JW Marriott Hotel Shenzhen Bao’an. It is exciting to learn that our preparations for your arrival including our services, room amenities and facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards, Nicholas Tse General Manager

Responded February 11, 2019
JW Marriott Hotel Shenzhen Bao'an
7.7
Very good
Patrick from China
Business traveler
Deluxe Room Double, Guest room, 2 Double, City view
Stayed 2 nights in February 2016

Just what I was expecting”

Breakfast buffet. Comfortable Room, Quiet

Finally a five star hotel that offers five star service! One downfall... There is NOTHING nearby. Food, fun... Just a lot of construction. The breakfast Buffett was the best I've ever had, and totally worth my stay. The quality helped me accept the 200RMB price. I made sure eat my money's worth! I went for a massage on the 5th floor SPA. It came to ¥962! But at least you can use the steam room/sauna/jacuzzi at no extra cost. And the massage was pretty good. In another year or two this area will be heavily populated and maybe by then it will be a better area to stay in. A little boring now, but still a comfortable stay.

Reviewed February 23, 2016

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Dear guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! We appreciate the time you spent to share your experience with us. It has been our true delight to be a part of your trip experience in Shenzhen. I am so glad to learn that our preparations for your arrival including our services, room facilities have provided a comfortable stay for you. It's our great pleasure that we can be the home away from home to you. We hope to see you back home soon. Wish you a happy 2018! Kind regards, Nicholas Tse General Manager

Responded December 29, 2017
JW Marriott Hotel Shenzhen Bao'an
8.4
Excellent
Martin from Singapore
Business traveler
Executive Room King, Executive lounge access, Guest room
Stayed 2 nights in June 2018

Good for this part of the city”

It's a Marriott: a bit big, not very personal, but it does the job if you have business in this part of the city

Reviewed August 13, 2018

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Dear Martin, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! We appreciate the time you spent to share your experience with us. We are aiming to provide all our guests comfort and relax experience.Hope to see you back home soon. It's our pleasure to see that you enjoyed the stay with us. Thank you for your kind sharing. Kind regards, Nicholas Tse General Manager

Responded August 13, 2018
JW Marriott Hotel Shenzhen Bao'an
9.6
Exceptional
Nicolas from Switzerland
Couple
Deluxe Room, Guest room, 1 King, Bay view
Stayed 2 nights in April 2016

Great time”

Staff, room and food were superb. Great facilities and rooms. Ocean view is a bit of a joke, but this new hotel makes up for all. I will return for sure.

Reviewed April 05, 2016

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Dear guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! We appreciate the time you spent to share your experience with us. It has been our true delight to be a part of your trip experience in Shenzhen. I am so glad to learn that our preparations for your arrival including our services, room facilities have provided a comfortable stay for you. It's our great pleasure that we can be the home away from home to you. We hope to see you back home soon. Wish you a happy 2018! Kind regards, Nicholas Tse General Manager

Responded December 29, 2017
JW Marriott Hotel Shenzhen Bao'an
9.6
Exceptional
cheuk from Hong Kong SAR, China
Solo traveler
Deluxe Room Double, Guest room, 2 Double, City view
Stayed 1 night in January 2019

Highly recommended hotel”

Though the location is a bit far from the mall, the facilities and hotel room are great!! Highly recommend

Reviewed January 21, 2019

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Dear Guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! It is exciting to learn that our preparations for your arrival including our services, room amenities and facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards, Nicholas Tse General Manager

Responded February 11, 2019
JW Marriott Hotel Shenzhen Bao'an
9.7
Exceptional
Roy from United Kingdom
Solo traveler
Deluxe Room Double, Guest room, 2 Double, City view
Stayed 1 night in September 2015

Nice hotel in Bao'an”

nice fitness centre and swimming pool, nice sized buffet in the morning, lovely room.

This hotel is situation on the outskirts of Boa'an, sadly that means you need to commute to the centre or even take a taxi. On a positive note it's not far from the airport.

Reviewed September 23, 2015

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Dear guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! We appreciate the time you spent to share your experience with us. It has been our true delight to be a part of your trip experience in Shenzhen. I am so glad to learn that our preparations for your arrival including our services, room facilities have provided a comfortable stay for you. It's our great pleasure that we can be the home away from home to you. We hope to see you back home soon. Wish you a happy 2018! Kind regards, Nicholas Tse General Manager

Responded December 29, 2017
JW Marriott Hotel Shenzhen Bao'an
8.8
Excellent
MA from Hong Kong SAR, China
Family with teens
Deluxe Room Double, Guest room, 2 Double, City view
Stayed 1 night in July 2018

Very nice swimming pool with good breakfast. ”

The shopping mall nearby is fantastic though the location of the hotel is far from the city.

Reviewed July 22, 2018

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Dear MA, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! We appreciate the time you spent to share your experience with us. Our hotel located in Qianhai Bay, nearby line 1, line 5 and line 11 metro station, and 10 minutes walk to the Uniwalk shopping center. We are aiming to provide all our guests comfort and relax experience.Hope to see you back home soon. It's our pleasure to see that you enjoyed the stay with us. Thank you for your kind sharing. Kind regards, Nicholas Tse General Manager

Responded July 23, 2018
JW Marriott Hotel Shenzhen Bao'an
8.8
Excellent
Hang from Hong Kong SAR, China
Couple
Deluxe Room Double, Guest room, 2 Double, City view
Stayed 1 night in June 2019

A short break from our busy life”

The hotel is at a quiet location and the staff are patient and helpful.

Reviewed July 07, 2019

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Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations for your arrival including our services have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards, Nicholas Tse General Manager

Responded July 08, 2019
JW Marriott Hotel Shenzhen Bao'an
7.2
Very good
Chiaying from Taiwan
Business traveler
Deluxe Room Double, Guest room, 2 Double, City view
Stayed 2 nights in June 2017

Nice Hotel”

Location is a little bit far from the shopping area, not easy access to restaurants. Hotel has a very nice pool and gym but none-smoking room has strong smell.

Reviewed July 25, 2017

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Dear YU, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! We appreciate the time you spent to share your experience with us. I personally shared your comments with our operations team immediately, . It may be the small details or simple requests but that can bring a comfortable environment and result in a very different stay experience for our guests which we need to focus on our JW Symphony Service. It is through our guests’ eyes to shed lights in areas that we can review, improve and develop further on our service excellence. We hope to see you back home soon. Kind regards, Nicholas Tse General Manager

Responded August 23, 2017
JW Marriott Hotel Shenzhen Bao'an
9.2
Exceptional
Chui from Hong Kong SAR, China
Couple
Deluxe Room Double, Guest room, 2 Double, City view
Stayed 1 night in September 2018

Good staff & facilities ”

Location is a bit far but still easily access to the Uniwalk (a hugh shopping mall) in 15-min walking distance. Very good swimming pool, sauna and gym. Moreover, staff are nice and friendly, especially Miss Vivian of the catering service. Will be back again.

Reviewed October 03, 2018

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Dear Chui, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! We appreciate the time you spent to share your experience with us. Our hotel located in Qianhai Bay, nearby line 1, line 5 and line 11 metro station, and 15 minute-drive to the Shenzhen international airport. We are aiming to provide all our guests comfort and relax experience.Hope to see you back home soon. It's our pleasure to see that you enjoyed the stay with us. Thank you for your kind sharing. Kind regards, Nicholas Tse General Manager

Responded October 06, 2018
JW Marriott Hotel Shenzhen Bao'an
6.8
Good
lay from Singapore
Couple
Deluxe Room Double, Guest room, 2 Double, City view
Stayed 2 nights in June 2018

Good”

Some staffs can’t speak well English. Near the hotel has a shopping mall with free shuttle bus service, and when we asked taxi to go there, because we don’t know that has a free bus they didn’t offer the this service.

Reviewed June 21, 2018

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Dear Lay, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! We appreciate the time you spent to share your experience with us. My sincere apologies to bring you such kind of experience which should not be. It may be the small details or simple requests but that can bring a comfortable environment and result in a very different stay experience for our guests which we need to focus on our JW Symphony Service. Once again, we sincerely appreciate you sharing your comments with us. We look forward to having you back again in the near future! Thank you. Kind regards, Nicholas Tse General Manager

Responded July 09, 2018
JW Marriott Hotel Shenzhen Bao'an
9.2
Exceptional
Siu from Hong Kong SAR, China
Couple
Deluxe Room Double, Guest room, 2 Double, City view
Stayed 1 night in November 2016

Great Indoor Swimming Pool”

Great Indoor Swimming Pool. Friendly and responsive staff. Nice breakfast. Location is a bit remote at the moment as there are still a lot of building works undergoing.

Reviewed December 03, 2016

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Dear Siu, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! We appreciate the time you spent to share your experience with us. It has been our true delight to be a part of your trip experience in Shenzhen. I am so glad to learn that our preparations for your arrival including our services, room facilities have provided a comfortable stay for you. It's our great pleasure that we can be the home away from home to you. We hope to see you back home soon. Wish you a happy 2018! Kind regards, Nicholas Tse General Manager

Responded December 29, 2017
JW Marriott Hotel Shenzhen Bao'an
9.2
Exceptional
Hon from Hong Kong SAR, China
Family with young children
Deluxe Room King, Guest room, 1 King, City view
Stayed 1 night in December 2019

Location”

Even though the location is 15 minutes walk from the Metro, but there is free shuttle bus to and from the nearby shopping mall with Metro station.

Reviewed January 09, 2020

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Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards,

Responded January 09, 2020
JW Marriott Hotel Shenzhen Bao'an
9.2
Exceptional
yeung from Hong Kong SAR, China
Solo traveler
Deluxe Room Double, Guest room, 2 Double, City view
Stayed 1 night in March 2016

the room is big and great!”

i love the bathroom. big bed and really clean. the only thing can complaint is the location

Reviewed July 06, 2016

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Dear guest, Warm greetings from JW Marriott Hotel Shenzhen Bao’an! We appreciate the time you spent to share your experience with us. It has been our true delight to be a part of your trip experience in Shenzhen. I am so glad to learn that our preparations for your arrival including our services, room facilities have provided a comfortable stay for you. It's our great pleasure that we can be the home away from home to you. We hope to see you back home soon. Wish you a happy 2018! Kind regards, Nicholas Tse General Manager

Responded December 29, 2017
JW Marriott Hotel Shenzhen Bao'an
123
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