JW Marriott Hotel Surabaya
For travelers who want to take in the sights and sounds of Surabaya, JW Marriott Hotel Surabaya is the perfect choice. Its convenient location right in the city center allows you more time to see all that Surabaya has to offer.
At JW Marriott Hotel Surabaya, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Surabaya is made even more convenient with the taxi, car hire and shuttle services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the JW Marriott Hotel Surabaya. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For guests who would like to smoke, the designated smoking areas are available.
All rooms at JW Marriott Hotel Surabaya are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Every stay is a new experience with various interesting room layout options at JW Marriott Hotel Surabaya, including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.
Dining and things to do
Each morning you can start the day with a delicious in-house breakfast offered at JW Marriott Hotel Surabaya. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at JW Marriott Hotel Surabaya including halal options.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar and nightclub. Are you a great cook? Make your own meals in-house at the hotel's BBQ facilities.
Enjoy the countless activities offered at JW Marriott Hotel Surabaya. A relaxing end to every day is possible with a visit to the massage, hot tub, salon and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.
Around the property
Don't spend all your time inside while in Surabaya! Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 790 m away.
![Swimming pool [outdoor], JW Marriott Hotel Surabaya in Surabaya](http://pix10.agoda.net/hotelImages/62310/-1/d5f195cf281fa53b2d5ea88af2b42940.jpg?ca=8&ce=1&s=1024x768 "Swimming pool [outdoor], JW Marriott Hotel Surabaya in Surabaya")
![Swimming pool [outdoor], JW Marriott Hotel Surabaya in Surabaya](http://pix10.agoda.net/hotelImages/62310/-1/40bb1e81e43675d53aaf9698e7052d61.jpg?ca=13&ce=1&s=1024x768 "Swimming pool [outdoor], JW Marriott Hotel Surabaya in Surabaya")
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/62310/-1/d5f195cf281fa53b2d5ea88af2b42940.jpg?ca=8&ce=1&s=512x384)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/62310/-1/40bb1e81e43675d53aaf9698e7052d61.jpg?ca=13&ce=1&s=512x384)
Grrat Stay! ”
Stayed for three nights during Eid Al Fitr. They were busy, but still provided outstanding service from check-in to check-out. Their breakfast selections were great, from indonesian to chinese to western food, you name it, they've got it. And it was really nice that they just opened a kids club. Eventho its small, but it offers some kind of activities and amusements for kids other than swimming in the pool (which is great too). The room is a bit outdated but doesnt have that old, moldy feel to it. And we also love the size of the room, bathup in the bathroom (not many hotels have it nowadays), and the huge bath mat in the bathroom (instead of a little towel most hotel would pass as a bathmat). Overall a great stay and would like to comeback :)
See room deals
Best Experience ”
We impulsively stayed here for 1 night and it was the best decision. Location wise, it's in the center of the city, so it's close to many destinations in the city. The room are spacious and have everything you could ever need. It has separated bathtub and shower so it will keep the bathroom dry and safe for elderly. The bed, pillows are medium firm and very comfy. Sofa is comfy too to relax. The best part of the hotel are the health club (gym, sauna, jacuzzi) and the breakfast. The gym is very clean and neat and bright (it has glass wall all the way of the gym) , and it got everything you need to exercise basically. Swimming pool is okay. The jacuzzi is very nice (must try). Then last but not least, the breakfast, it had so many varieties, Indonesian, western, South-East, Asian, from appetiser to desserts. For the price I paid, I can say I really enjoyed and satisfied with marriot surabaya.
See room deals
Dear Ms. Melisa, Thank you for taking the time to share your valuable feedback. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch Sincerely, General Manager Gaurav Saxena
Wonderful stay”
Did a stay cation while already staying in Surabaya. The food, the staff (especially Deny) were amazing. The amenities are serviced well and are clean. Will definitely stay again in the future.
See room deals
Dear Lawrence, Thank you for taking the time to share your valuable feedback on Agoda and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, General Manager Yudi Hendarsyah
Always love JW”
During the pandemic, i bought JW voucher, so i can staycation regularly. And when stopby after my vacation from malang, i booked this hotel. Always love this hospitality of staff, nice room and christmas decor, good location, walking distance to mall, sooo many street food nearby. I do enjoy the jacuzzi, the food is amazing. I love this hotel and i got the best deal yesss
See room deals
Dear Julianti, Warmest greetings from JW Marriott Hotel Surabaya. Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience. It's absolutely delightful to see that you had a fantastic experience with us. It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay! Sincerely, JW Marriott Surabaya Team
December holiday 23-25”
We have truly enjoyed our stay there. The staffs were polite and helpful. To bapak Fiki who gave us some recommendation places to do our shopping and to eat and bapak Deny who serve jamu to us. The breakfast was sumptous and delicious. The room was big, clean and quiet. The service in JW Marriot is top notch. Well done and keep it up.
See room deals
Dear Zaiton, Greetings from City of Heroes. Thank you very much for choosing JW Marriott Surabaya as your staying destination in Surabaya. We are delighted to know that your overall stay was satisfying! Please rest assured that your feedback was taken on-board for further review as providing a well-maintained facilities is one of our top priorities. It was a great pleasure to have you here and we are looking forward to welcoming you back in the nearest future. Sincerely, General Manager Gaurav Saxena
Cozy Ambience & Perfect Location”
Welcoming staff with a nice Hotel ambience. Inside , have a complete cuisine, start from steakhouse, japanese, mandarin, etc. Outside across the road, lots of local food stall... The hotel also have shuttle service to & from the Mall. The room so nice & clean. Good open view with huge windows. Comfort bed, except for me, whom need a firm mattress.
See room deals
Dear Mr. Julius, Thank you for taking the time to share your valuable feedback. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch Sincerely, General Manager Gaurav Saxena
The best”
You can’t really do better than this as I am aware. Food was amazing staff was great room clean and everything worked. Will gladly stay in again
See room deals
Dear Thomas, Thank you for taking the time to share your valuable feedback on Agoda and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, JW Marriott Surabaya Team
Good massage facilities”
My husband has driving for 12 hours and get reservations for the massage in their spa and it was superb. He was so happy with the facilities provided. Myself is so happy while get in the room that it is super clean and tidy eventho it is an old building but didnt feel old at all
See room deals
Dear Vitriana, Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch Sincerely, General Manager Gaurav Saxena
Loved this place ”
From the welcome to the service to the facilities, this hotel managed to deliver. And I’m not a pushover reviewer. Would definitely visit again. Thank you.
See room deals
Dear Kelley, Thank you for taking the time to share your valuable feedback on Agoda and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, JW Marriott Surabaya Team
Wonderful! ”
The room was absolutely perfect. Beautifully decorated & huge. We especially loved the very powerful shower & spacious bathtub. The breakfast was sumptuous with a lot of variety (some were really special local dishes that we were completely unfamiliar with). We had the best sleep of this trip here.
See room deals
Dear Andy, Greetings from City of Heroes. Thank you very much for choosing JW Marriott Surabaya as your staying destination in Surabaya. We are delighted to know that your overall stay was satisfying! Please rest assured that your feedback was taken on-board for further review as providing a well-maintained facilities is one of our top priorities. It was a great pleasure to have you here and we are looking forward to welcoming you back in the nearest future. Sincerely, General Manager Gaurav Saxena
Great hotel with good location, service, and environment!”
Really recommend this hotel, the hotel is a bit old, but it doesn't affect its good location, good service, high cost performance and other advantages! Really recommend it!
See room deals
Thank you for taking the time to share your valuable feedback on Agoda and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, JW Marriott Surabaya
Great and clean hotel”
Great breakfast, super clean, super friendly staff, great pool, the only thing that’s a bummer is that the hotel doesn’t have a kids club. Other than that, it was a very pleasant stay!
See room deals
Dear Jovial, Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch Sincerely, General Manager Gaurav Saxena
Amazing expectation ”
Worth value , amazing location, staff is very helpful and they even remember your name. Super helpful , all went so perfect and memorable
See room deals
Dear lulu, Warmest greetings from JW Marriott Hotel Surabaya. Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience. It's absolutely delightful to see that you had a fantastic experience with us. It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay! Sincerely, JW Marriott Surabaya Team
Nice room and great breakfast choice”
The room is clean and spacious , breakfast is great. location is in middle of city. price is moderate not too expensive when you book online
See room deals
Dear ali, Thank you for taking the time to share your valuable feedback. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch at mhrs.subjw.reservations@marriotthotels.com Sincerely, General Manager Gaurav Saxena
The best hotel”
The location is near Tunjungan Plaza, there is shuttle bus to go the mall. All the staff n employ are very polite. The facilities is good
See room deals
Dear VARINA, Thank you for taking the time to share your valuable feedback. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, General Manager Gaurav Saxena
Business Hotel you can count on”
I was staying at Surabaya after midnight arrival. Breakfast with colleagues, from 08.00 to 11.00. They were very nice to let my partner joined, even though it was a very late breakfast (or a brunch yet, already). I really appreciate them, the staff. A very impressive menu, choices of food, from western to locals, dishes to fruits. Very much enjoyed them. Not to mention the room. Although it wasn't as big as Yogyakarta's Marriot, but their standards reflect their stars. Thank you very much Marriot.
See room deals
Warmest greetings from JW Marriott Hotel Surabaya.. Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience. It's absolutely delightful to see that you had a fantastic experience with us. It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay! Best regards, JW Marriott Hotel Surabaya
One of the best hospitality experience in Indonesia. ”
Well maintained the overall property although the design is a bit aged. The staffs here are very professional and breakfast is very good with a good variety of local and western selection. The ambient at the restaurant is very nice too. I am very impressed with some of the staffs could even greet us with our name. They introduce us some local drinks and food while having our breakfast. This is the best part of the hospitality sense in this hotel which make us feel warm and welcoming. Bathroom accessories like hand shower, and faucet could be refreshed as it has some stain/ rust.
See room deals
Dear Choo, Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch Sincerely, General Manager Gaurav Saxena
Amazing service”
Customer service at Mariott are super amazing, all staff are very caring , polite and helpful; d breakfast buffet has d best french toast, and avocado sandwich/ bruschette, masala tea and especially waitress ibu Riana even take note to serve us d recommended soto ayam and croffle🙌
See room deals
Dear kim, Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch Sincerely, General Manager Gaurav Saxena
Always recommended”
What I can say, this place is superb. Perfect room with bathtub, excellent breakfast as always.
See room deals
Warmest greetings from JW Marriott Hotel Surabaya.. Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience. It's absolutely delightful to see that you had a fantastic experience with us. It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay! Best regards, JW Marriott Hotel Surabaya
Exceptional”
Luv d hotel, breakfast super nice and many healthy choices; d masala tea so good and d french toast best ever tasted; service super good , even gave complimentary fruits to our room adter dinner
See room deals
Dear kim, Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, General Manager Gaurav Saxena