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JW Marriott Hotel Surabaya

"The staff are very responsive and the hospitality is great."

Windy - March 14, 2021
Executive Deluxe, Executive lounge access, Guest room JW Marriott Hotel Surabaya
Lobby JW Marriott Hotel Surabaya
Interior view JW Marriott Hotel Surabaya
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JW Marriott Hotel Surabaya

Jl. Embong Malang 85-89, Surabaya Center, Surabaya, Indonesia, 60261 - See map
Free Wi-Fi
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Tunjungan Plaza
Within 790 m of property
See map
Popular landmarks
Tunjungan Plaza 790 m
Tugu Pahlawan 1.5 km
Monkasel (Submarine Monument) 2.1 km
Suramadu National Bridge 2.5 km
Sampoerna Museum 3.2 km
Bungkul Park 3.6 km
Surabaya Town Square 3.9 km
Surabaya's Zoo 4.2 km
Pakuwon Food Festival 7.6 km
Masjid Nasional Al Akbar Surabaya 8.8 km
Nearby landmarks
Vertical Six Club
Consulate of Hungary 160 m
Blauran Market 270 m
Pasar Kedung Klinter 390 m
Kantor Garuda Indonesia 420 m
Gereja Perawan Maria tak Berdosa 430 m
Taman Gantung 450 m
BG Junction 460 m
Museum Surabaya 500 m
Wisata Rasa 520 m

9.0

Exceptional

Location rating score

Inside city center
Popular neighborhood
ParkingFREE

This property is in high demand!

4 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
  • Airport transfer

  • Located in heart of Surabaya

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Your dates are popular among travelersUsers are booking a place in Surabaya every 2 minutes on Agoda.com
Value for money8.5
Distance to city center0.0 Km
Location rating9.0
Nearest airportJuanda International Airport (SUB)
Distance to airport14.5 km

Rooms available at JW Marriott Hotel Surabaya

Excellent
Room comfort & quality
8.8
One Bedroom Suite, Executive lounge access, 1 King
...
  • Room size: 86 m²/926 ft²
  • City view
  • 1 king bed
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Executive Studio, Executive lounge access, Larger Guest room
...
  • Room size: 48 m²/517 ft²
  • City view
  • 1 king bed
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Deluxe Premium, Guest room, 1 King
...
  • Room size: 42 m²/452 ft²
  • Pool view
  • 2 double beds or 1 king bed
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Executive Deluxe, Executive lounge access, Guest room
...
  • Room size: 49 m²/527 ft²
  • Pool view
  • 2 double beds or 1 king bed
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Studio, Larger Guest room, 1 King, Corner room
...
  • Room size: 48 m²/517 ft²
  • Pool view
  • 1 king bed
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One Bedroom Apartment, Executive lounge access, 1 King
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
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Deluxe Premium Twin, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 42 m²/452 ft²
  • Shower and bathtub
  • 1 king bed & 2 single beds
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Executive Deluxe Twin, Executive lounge access, Guest room
...
  • Room size: 42 m²/452 ft²
  • Shower and bathtub
  • 1 king bed
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Executive Deluxe King Room
...
  • Room size: 42 m²/452 ft²
  • 1 king bed
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Two Bedroom Suite
...
  • Room size: 128 m²/1378 ft²
  • 2 single beds and 1 king be...
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Frequently asked questions

What time is check-in and check-out at JW Marriott Hotel Surabaya?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to JW Marriott Hotel Surabaya?

JW Marriott Hotel Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 400000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at JW Marriott Hotel Surabaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, JW Marriott Hotel Surabaya has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at JW Marriott Hotel Surabaya?

Start your mornings right, with the continental and buffet breakfast options offered at JW Marriott Hotel Surabaya. Adults can enjoy breakfast offered with an additional charge of 328572 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at JW Marriott Hotel Surabaya?

JW Marriott Hotel Surabaya features 5 on-site restaurants for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at JW Marriott Hotel Surabaya?

JW Marriott Hotel Surabaya does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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Explore the neighborhood

What people love about JW Marriott Hotel Surabaya

  • 10.0

    Exceptional
    Location

    "The location very good near tunjungan plaza."

    Yuliana

    |

    February 27, 2020

  • 9.6

    Exceptional
    Breakfast

    "Great breakfast buffet with large selection."

    Jann

    |

    February 17, 2020

  • 10.0

    Exceptional
    Bathroom

    "My kids loved the bathtub 🤩"

    diny

    |

    February 14, 2021

Property ranking|Compared to 706 Surabaya properties
See all rankings
Room comfort score
8.8/10
Room size
110 sqm.
Service score
8.9/10
Location score
9/10
Better than
99
%
of Surabaya properties
Bigger than
99
%
of Surabaya properties
Better than
95
%
of Surabaya properties
Better than
94
%
of Surabaya properties
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Overall rating:

8.8

Excellent
2,246 reviews
Cleanliness
8.9
Facilities
8.8
Location
9.0
Read all reviews >
What travelers say they love:
Breakfast has many options with ample staff to serve.
Jacobus from Netherlands
Solo traveler
More about JW Marriott Hotel Surabaya

More about JW Marriott Hotel Surabaya

Located in the heart of Surabaya, JW Marriott Hotel Surabaya is a 5-star hotel offering luxurious accommodation. With its convenient location, the hotel allows you to discover the sights and sounds of Surabaya. The biggest shopping mall, Tunhungan Plaza, is situated within a five-minute walk. Juanda International Airport also can be reached by a 45-minute drive. JW Marriott Hotel Surabaya features 407 rooms, all of which are beautifully furnished in European décor, marble baths, and sublime bedding. Each room is fully equipped with facilities such as Wi-Fi, a mini bar, safety deposit box, TV, tea/coffee maker, and separate bath and shower. To top it all off, guests can see the spectacular view of Surabaya from floor-to-ceiling windows. Recreational facilities such as a swimming pool, health club with soothing massages, fitness center, and sauna can be enjoyed at the hotel. For guests who expect a delicious meal, the hotel offers several on-site restaurants where various kinds of food are served. The staff is professional and ready to offer impeccable services such as 24-hour car rental services, a business center, shoeshine services, and room services. JW Marriott Hotel Surabaya is the perfect destination for business and leisure travelers.

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Most talked about facilities

Breakfast

97 mentions

Housekeeping

65 mentions

Food & Dining

52 mentions

Swimming Pool

21 mentions

What they offer

10.0

Exceptional

"they have many hand sanitizers in every corner."

Ayu

|

October 6, 2020

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Continental
Halal
Vegetarian
Buffet

Restaurants on site

The Pavilion Restaurant
Cuisine:Indonesian, International
Menu:A-la-carte
Tang Palace Chinese Restaurant
Cuisine:Asian, Chinese
Menu:Buffet
Vis a Vis French Restaurant
Cuisine:French
Menu:Buffet
Imari Japanese Restaurant
Cuisine:Japanese
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of JW Marriott Hotel Surabaya from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness8.9
Facilities8.8
Location9.0
Room comfort and quality8.8
Service9.0
Value for money8.5
High score for Surabaya
Rating
9+ Exceptional (569)
8-9 Excellent (229)
7-8 Very Good (270)
6-7 Good (55)
<6 Below Expectation (53)
Time of the year
Mar - May (251)
Jun - Aug (282)
Sep - Nov (333)
Dec - Feb (310)
Don't miss out!Users are booking a place in Surabaya every 2 minutes on Agoda.com
All guests (1707)
All room types
All languages

Show reviews that mention 

Showing 1176 verified guest comments
12345
10.0
Exceptional
Hijrah from Indonesia
Couple
Studio, Larger Guest room, 1 King, Corner room
Stayed 1 night in September 2016

What an amazing stay”

I came to Surabaya quite often, but this is my first time stay at JW Marriott. And boy i'm so impressed with very thing that this hotel have. The check in and the check out process were quick! They even allow me to have an early check in. The room is huge! With a spectacular city view. The bed is so damn comfortable. I really love it. The pool is kinda so so. But the grass field beside the pool is so pretty. The breakfast here is great with many many choices. I personally love their french toast. But the breakfast area is kinda to small. Too crowded. One of the plus point for this hotel is that they provide a free shuttle service to Tunjungan Plaza, the biggest shopping mall in Surabaya. Without a doubt i'll stay at JW Marriott next time i travell to Surabaya!

Reviewed September 13, 2016

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9.0
Exceptional
STEPHEN from United States
Business traveler
Studio, Larger Guest room, 1 King, Corner room
Stayed 1 night in June 2014

Good Room and Convenient”

Room, Food, Clean

JW Marriott Surabaya Hotel is a good business hotel. For nearly ten years I always stay in this hotel when doing my business trip to Surabaya. I chose this hotel duet to its location is centralized and near to my work place. Seven years ago my office senior management team and our franchisor held an annual meeting in this hotel. I would be pleased to recommend this hotel especially for business trip, however I also would be glad to recommend this hotel for couples and family trip.

Reviewed June 23, 2014

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9.0
Exceptional
Henri from Australia
Family with young children
Deluxe Premium, Guest room, 1 King
Stayed 5 nights in April 2014

Great Stay”

Staff, Swimming Pool and Staff

We were staying for 5 nights at JW Marriott Surabaya Hotel. Everything was as expected in a 5 star hotel. The staff were exceptionally attentive and tried their hardest to make our stay enjoyable. The swimming pool is child-friendly and my children definitely love it. Unfortunately, the executive lounge room, spa, sauna and fitness centre are not available for young children. If you love durian, try the durian bread at the hotel's bakery located near the restaurant on level 1. For travelers with young children, be aware that the hotel's restaurant is not smoking free. Overall, it was a GREAT stay and will definitely stay there again.

Reviewed April 16, 2014

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9.7
Exceptional
aprica from Indonesia
Solo traveler
Stayed 1 night in June 2011

a second home for me”

the room is big enough,the employee is very friendly ,the food is delicious ,the facilities is top :)

i always choose jw marriott hotel for a place to styay when i was in surabaya, this hotel give me a friendly service, and all facilities i need, it feels like home when u are in this hotel, from the food to the ammenities n service ,all really good and satisfied me. bravo for this hotel :)

Reviewed June 15, 2011

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9.3
Exceptional
Linan from Indonesia
Business traveler
Deluxe Premium, Guest room, 1 King
Stayed 3 nights in July 2013

Fantastic Luxury Hotel in the City Center”

Great Location, Impeccable Service, Luxurious Rooms

Was on a business trip to Surabaya, and JW Marriott is a regular choice of mine due to its great location in the center of town. As always the food is always good, the rooms are luxurious and very spacious, and service is impeccable. Finding transport to get around is also very easy.

Reviewed July 29, 2013

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9.3
Exceptional
Linan from Indonesia
Business traveler
Deluxe Premium, Guest room, 1 King
Stayed 1 night in July 2013

Fantastic Luxury Hotel in Downtown Surabaya”

Impeccable Service, Great Location, Friendly Staff

Was on a business trip to Surabaya, and JW Marriott is a regular choice of mine due to its great location in the center of town. As always the food is always good, the rooms are luxurious and very spacious, and service is impeccable. Finding transport to get around is also very easy.

Reviewed July 29, 2013

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9.3
Exceptional
Linan from Indonesia
Business traveler
Deluxe Premium, Guest room, 1 King
Stayed 2 nights in July 2013

Luxurious Hotel in Downtown Surabaya”

Great Location, Impeccable Staff and Service, Luxurious rooms

Was on a business trip to Surabaya, and JW Marriott is a regular choice of mine due to its great location in the center of town. As always the food is always good, the rooms are luxurious and very spacious, and service is impeccable. Finding transport to get around is also very easy.

Reviewed July 29, 2013

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9.7
Exceptional
Linan from Indonesia
Business traveler
Deluxe Premium, Guest room, 1 King
Stayed 1 night in July 2013

Great All Purpose Hotel in the city center”

Luxurious rooms, friendly and attentive staff, perfect location

Was on a business trip to Surabaya, and JW Marriott is a regular choice of mine due to its great location in the center of town. As always the food is always good, the rooms are luxurious and very spacious, and service is impeccable. Finding transport to get around is also very easy.

Reviewed July 29, 2013

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9.3
Exceptional
Linan from Indonesia
Business traveler
Deluxe Premium, Guest room, 1 King
Stayed 3 nights in July 2013

Fantastic Luxury Hotel in Downtown Surabaya”

Fantastic Location, Luxurious Rooms, Impeccable Staff

Was on a business trip to Surabaya, and JW Marriott is a regular choice of mine due to its great location in the center of town. As always the food is always good, the rooms are luxurious and very spacious, and service is impeccable. Finding transport to get around is also very easy.

Reviewed July 29, 2013

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10.0
Exceptional
Melissa from Philippines
Couple
Deluxe Premium, Guest room, 1 King
Stayed 3 nights in May 2018

Best hotel we stayed so far :)”

We had a great time at JW Marriott! The Money we paid for is all worth it. We feel so relaxed and safe. Our room is very big and comfy. The customer service from the staff is superb as well. Great place to stay! We will definitely choose JW Marriott when we come back at Surabaya!

Reviewed May 28, 2018

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9.0
Exceptional
Budi from Indonesia
Family with young children
Deluxe Premium, Guest room, 1 King
Stayed 2 nights in May 2014

A nice 5 star international hotel”

clean room,location,and friendy staff

my stay in JW Marriot hotel surabaya was a pleasant stay. from the beginning of the entrance hotel, until check in, the staffs are really helpful and friendly. the hotel also close to tunjungan plaza shopping mall, and nice food surround it, such as rawon setan and ikan bakar panorama whicl located just acrross the hotel. we're satisfied to stay in this hotel, and will stay there again for sure the next trip to surabaya.

Reviewed May 07, 2014

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10.0
Exceptional
Umbu from Indonesia
Business traveler
Stayed 1 night in December 2011

Great hotel, first option in the city”

Perfect location, great hospitality, very comforting room ammenities

jw marriot definetely always be my first option every time i visit surabaya, both for business and leisure. the hotel offers us with many positive figures, i can not even think one of negative thing regarding this hotel. all i can say is jw marriot surabaya provides you with everything you need during your stay in this famous 'arek suroboyo' city.

Reviewed March 26, 2012

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9.7
Exceptional
Yana from Indonesia
Couple
Stayed 1 night in July 2012

Nice hotel and great location”

Good environment.....

In Surabaya ,for the 5 star hotel, JW Marriot is still the best for me... and the price is reasonable, with a very good breakfast, and very nice environment. I went to surabaya to visit our relatives, and when they going to pick us, it"s very easy because the location is very strategic, easy to find....that my experience staying in Marriot

Reviewed August 08, 2012

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10.0
Exceptional
Aris from Indonesia
Solo traveler
Deluxe Premium, Guest room, 1 King
Stayed 1 night in August 2016

Great Experience By Staying at This Hotel”

It was great to have an experience to stay at JW Marriott Surabaya. The facilities are so many, I just couldn't use all of them. The bed was clean, as clean as the blanket and the pillows. The bathroom was large, and it was comfortable. The hospitality of the staffs were high class and very polite.

Reviewed August 18, 2016

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8.7
Excellent
Asger from Denmark
Couple
Stayed 1 night in February 2012

5 stars with a smile”

Free internet as Marriott member

as usual a wonderful stay at jw marriott in surabaya, it is a small oasis in a busy town, where you will find good food and service and free internet if you are a marriott member. the breakfast is something i allways enjoy in this hotel and there is free cappuchino or which other coffee style you prefer.

Reviewed February 28, 2012

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8.7
Excellent
Asger from Denmark
Couple
Stayed 1 night in February 2012

Awesome breakfast”

Swimming pol

as usual a wonderful stay at jw marriott in surabaya, it is a small oasis in a busy town, where you will find good food and service and free internet if you are a marriott member. the breakfast is something i allways enjoy in this hotel and there is free cappuchino or which coffee style you prefer.

Reviewed February 28, 2012

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10.0
Exceptional
astrid from Indonesia
Family with teens
Stayed 1 night in October 2012

remain the first choice of hotel in surabaya”

Service and best location

jw marriot hotel surabaya is the best choice of hotel in surabaya. due to the nature of the city that's so hectic and hot, coming in to this hotel gives you a calm, tranquil and happy feeling. the room size is just perfect, the amenities and linens is at their best quality, and breakfast is superb.

Reviewed October 31, 2012

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10.0
Exceptional
Glenn from Australia
Couple
Deluxe Premium, Guest room, 1 King
Stayed 4 nights in August 2018

Amazing Luxurious Hotel”

We spent 4 nights staying at JW Marriott in Surabaya and loved every minute of it. The friendly, professional staff, the spacious comfy room with great views and the great location made us wish we could stay longer.

Reviewed August 27, 2018

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8.7
Excellent
Vemmy from Indonesia
Family with young children
Stayed 2 nights in July 2013

Nice hotel”

Comfortable bed, clean and nice room & great breakfast

It was our second time to stay in JW Marriott Hotel Surabaya, and it was great. Our children were very happy. We had a great time there. Thank you JW Marriott Surabaya :)

Reviewed July 21, 2013

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9.6
Exceptional
Fakhruddin from Malaysia
Solo traveler
Deluxe Premium, Guest room, 1 King
Stayed 2 nights in October 2018

Great location, worth every penny”

It’s located nearby Tunjungan Plaza by 5 to 7 minutes of walking distance. There were lots of restaurant and mini market nearby this area so it was so convenient for me. Easy to get GrabCar or GrabBike. Check-in and check-out processes were super fast. Everyone speaks English very well. Room was massive. I requested for a non-smoking room, unfortunately it was full house and I was given a smoking room. However the room I had was great and there was no smell of cigarettes at all. Breakfast were good, perhaps need to widen the range of food. Taste wise, absolutely fantastic. I love the herb drink so much! Walking distance to other attractions such as Majapahit Hotel (one of the oldest hotel in town), Genteng Kali (at the back of Majapahit Hotel and a place to find local cuisines, souvenirs or fabrics) and Surabaya Museum. Overall this is great hotel at reasonable price.

Reviewed October 26, 2018

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