This property is in high demand!
4 travelers have booked today.
1 Aug 2021
Sunday
1 Aug 2021
Sunday
2 adults
1 room
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"The staff are very responsive and the hospitality is great."
Windy - March 14, 2021
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JW Marriott Hotel Surabaya
Jl. Embong Malang 85-89, Surabaya Center, Surabaya, Indonesia, 60261 - See map
Free Wi-Fi
Property highlights
Close to Tunjungan Plaza
Within 790 m of property
See map
Popular landmarks
Tunjungan Plaza 790 m
Tugu Pahlawan 1.5 km
Monkasel (Submarine Monument) 2.1 km
Suramadu National Bridge 2.5 km
Sampoerna Museum 3.2 km
Bungkul Park 3.6 km
Surabaya Town Square 3.9 km
Surabaya's Zoo 4.2 km
Pakuwon Food Festival 7.6 km
Masjid Nasional Al Akbar Surabaya 8.8 km
Nearby landmarks
Vertical Six Club
Consulate of Hungary 160 m
Blauran Market 270 m
Pasar Kedung Klinter 390 m
Kantor Garuda Indonesia 420 m
Gereja Perawan Maria tak Berdosa 430 m
Taman Gantung 450 m
BG Junction 460 m
Museum Surabaya 500 m
Wisata Rasa 520 m
9.0
Exceptional
Location rating score
Inside city center
Popular neighborhood
ParkingFREE
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Airport transfer
Located in heart of Surabaya
Currency exchange
Free Wi-Fi in all rooms!
Hot tub
Your dates are popular among travelersUsers are booking a place in Surabaya every 2 minutes on Agoda.com
| Value for money | 8.5 |
| Distance to city center | 0.0 Km |
| Location rating | 9.0 |
| Nearest airport | Juanda International Airport (SUB) |
| Distance to airport | 14.5 km |
Rooms available at JW Marriott Hotel Surabaya
Excellent
Room comfort & quality
8.8
Room photos and details
One Bedroom Suite, Executive lounge access, 1 King
...
- Room size: 86 m²/926 ft²
- City view
- 1 king bed
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Room photos and details
Executive Studio, Executive lounge access, Larger Guest room
...
- Room size: 48 m²/517 ft²
- City view
- 1 king bed
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Room photos and details
Deluxe Premium, Guest room, 1 King
...
- Room size: 42 m²/452 ft²
- Pool view
- 2 double beds or 1 king bed
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Room photos and details
Executive Deluxe, Executive lounge access, Guest room
...
- Room size: 49 m²/527 ft²
- Pool view
- 2 double beds or 1 king bed
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Room photos and details
Studio, Larger Guest room, 1 King, Corner room
...
- Room size: 48 m²/517 ft²
- Pool view
- 1 king bed
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Room photos and details
One Bedroom Apartment, Executive lounge access, 1 King
...
- Room size: 80 m²/861 ft²
- City view
- 1 king bed
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Room photos and details
Deluxe Premium Twin, Guest room, 2 Twin/Single Bed(s)
...
- Room size: 42 m²/452 ft²
- Shower and bathtub
- 1 king bed & 2 single beds
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Room photos and details
Executive Deluxe Twin, Executive lounge access, Guest room
...
- Room size: 42 m²/452 ft²
- Shower and bathtub
- 1 king bed
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Room photos and details
Executive Deluxe King Room
...
- Room size: 42 m²/452 ft²
- 1 king bed
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Room photos and details
Two Bedroom Suite
...
- Room size: 128 m²/1378 ft²
- 2 single beds and 1 king be...
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Frequently asked questions
What time is check-in and check-out at JW Marriott Hotel Surabaya?
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
How do I get to JW Marriott Hotel Surabaya?
JW Marriott Hotel Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 400000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at JW Marriott Hotel Surabaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, JW Marriott Hotel Surabaya has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.
Is breakfast offered at JW Marriott Hotel Surabaya?
Start your mornings right, with the continental and buffet breakfast options offered at JW Marriott Hotel Surabaya. Adults can enjoy breakfast offered with an additional charge of 328572 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.
What are my dining options at JW Marriott Hotel Surabaya?
JW Marriott Hotel Surabaya features 5 on-site restaurants for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.
What is the smoking policy at JW Marriott Hotel Surabaya?
JW Marriott Hotel Surabaya does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.
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Explore the neighborhood
What people love about JW Marriott Hotel Surabaya
- LocationExceptional
10.0
"The location very good near tunjungan plaza."
Yuliana
|
February 27, 2020
- BreakfastExceptional
9.6
"Great breakfast buffet with large selection."
Jann
|
February 17, 2020
- BathroomExceptional
10.0
"My kids loved the bathtub 🤩"
diny
|
February 14, 2021
Property ranking|Compared to 706 Surabaya properties
See all rankings
Room comfort score
8.8/10
Room size
110 sqm.
Service score
8.9/10
Location score
9/10
Better than
99
%
of Surabaya properties
Bigger than
99
%
of Surabaya properties
Better than
95
%
of Surabaya properties
Better than
94
%
of Surabaya properties
Overall rating:
8.8
Excellent
2,246 reviews
2,246 reviews
Cleanliness
8.9
Facilities
8.8
Location
9.0
What travelers say they love:
Breakfast has many options with ample staff to serve.
Jacobus from Netherlands
Solo traveler
Solo traveler
Located in the heart of Surabaya, JW Marriott Hotel Surabaya is a 5-star hotel offering luxurious accommodation. With its convenient location, the hotel allows you to discover the sights and sounds of Surabaya. The biggest shopping mall, Tunhungan Plaza, is situated within a five-minute walk. Juanda International Airport also can be reached by a 45-minute drive. JW Marriott Hotel Surabaya features 407 rooms, all of which are beautifully furnished in European décor, marble baths, and sublime bedding. Each room is fully equipped with facilities such as Wi-Fi, a mini bar, safety deposit box, TV, tea/coffee maker, and separate bath and shower. To top it all off, guests can see the spectacular view of Surabaya from floor-to-ceiling windows. Recreational facilities such as a swimming pool, health club with soothing massages, fitness center, and sauna can be enjoyed at the hotel. For guests who expect a delicious meal, the hotel offers several on-site restaurants where various kinds of food are served. The staff is professional and ready to offer impeccable services such as 24-hour car rental services, a business center, shoeshine services, and room services. JW Marriott Hotel Surabaya is the perfect destination for business and leisure travelers.
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Most talked about facilities
Breakfast
97 mentions
Housekeeping
65 mentions
Food & Dining
52 mentions
Swimming Pool
21 mentions
What they offer
10.0
"they have many hand sanitizers in every corner."
Ayu
|
October 6, 2020
View all reviews
Take a look at these facilities:
- Swimming pool [outdoor]
- Restaurants
Languages spoken
- English
- Chinese [Mandarin]
- Japanese
- Chinese [Cantonese]
- Indonesian
- Malay
Accessibility
- Access all room by interior corridor
- Bathtub seat in some rooms
- Non-slip grab bars in some bathrooms
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Internet access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
Things to do, ways to relax
- Fitness center
- Massage
- Spa
- Garden
- Nightclub
- Swimming pool [outdoor]
- Hot tub
- Sauna
- Tours
Cleanliness and safety
- Body thermometer
- Free face masks
- Safe dining setup
- Daily disinfection in all rooms
- Hand sanitizer
- Staff trained in safety protocol
- Daily disinfection in common areas
- Physical distancing of at least 1 meter
- Sterilizing equipment
- First aid kit
- Protective screens in common areas
- Temperature check for guests and staff
Dining, drinking, and snacking
- Bar
- Kitchen
- Room service [24-hour]
- BBQ facilities
- Restaurant [halal]
- Coffee shop
- Restaurants
Services and conveniences
- Cash withdrawal
- Doorman
- Luggage storage
- Concierge
- Dry cleaning
- Safety deposit boxes
- Contactless check-in/out
- Facilities for disabled guests
- Salon
- Convenience store
- Food delivery
- Shops
- Currency exchange
- Gift/souvenir shop
- Smoking area
- Daily housekeeping
- Laundry service
- Wheelchair accessible
For the kids
- Family room
- Swimming pool [kids]
Land sports
- Golf course (within 3 km)
Access
- Buzzer/wireless intercom
- Check-in [24-hour]
- Security [24-hour]
- Check-in/out [express]
- Front desk [24-hour]
- Check-in/out [private]
- Pets allowed
Getting around
- Airport transfer
- Car park [on-site]
- Taxi service
- Car park [free of charge]
- Rental car
- Valet parking
- Car park [nearby]
- Shuttle service
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Nearest essentials
Airports
Juanda International Airport (SUB)
14.5 km
47 minutes
Abdul Rachman Saleh Airport (MLG)
75.4 km
2.5 hours
Public transportation
Pasar Turi Train Station
1.3 km
Gubeng Train Station
2.0 km
Hospital or clinic
Puskesmas Kedungdoro
600 m
Shopping
Tunjungan Plaza
790 m
Convenience store
On-site
Cash withdrawal
ATM on-site
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining
Breakfast options
American
Asian
Continental
Halal
Vegetarian
Buffet
Restaurants on site
The Pavilion Restaurant
Cuisine:Indonesian, International
Menu:A-la-carte
Tang Palace Chinese Restaurant
Cuisine:Asian, Chinese
Menu:Buffet
Vis a Vis French Restaurant
Cuisine:French
Menu:Buffet
Imari Japanese Restaurant
Cuisine:Japanese
Menu:Buffet
What's nearby
Popular landmarks
- Tunjungan Plaza - 790 m
- Tugu Pahlawan - 1.5 km
- Monkasel (Submarine Monument) - 2.1 km
- Suramadu National Bridge - 2.5 km
- Sampoerna Museum - 3.2 km
- Bungkul Park - 3.6 km
- Surabaya Town Square - 3.9 km
- Surabaya's Zoo - 4.2 km
- Pakuwon Food Festival - 7.6 km
- Masjid Nasional Al Akbar Surabaya - 8.8 km
Nearby landmarks
- Vertical Six Club - 0 m
- Consulate of Hungary - 160 m
- Blauran Market - 270 m
- Pasar Kedung Klinter - 390 m
- Kantor Garuda Indonesia - 420 m
- Gereja Perawan Maria tak Berdosa - 430 m
- Taman Gantung - 450 m
- BG Junction - 460 m
- Museum Surabaya - 500 m
- Wisata Rasa - 520 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
| Guest's age | Extra bed |
|---|---|
Children 0-4 year(s) | Stay for free if using existing bedding. If you need an extra bed, it will incur an additional charge. |
Guests 5 years and older are considered as adults | Must use an extra bed which will incur an additional charge. |
Others
- Children below 12 years old are not allowed in Executive Lounge.
- The room rates are based on single or double occupancy. Charges apply to additional guests.
- When booking more than 5 rooms, different policies and additional supplements may apply.
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Some helpful facts
Check-in/Check-out
Check-in from: 14:00
Check-out until: 12:00
Getting around
Airport transfer fee: 400000 IDR
Distance from city center: 0.0 Km
Travel time to airport (minutes): 40
Extras
Breakfast charge (unless included in room price): 328572 IDR
Daily Internet/Wi-Fi fee: 0 IDR
The property
Non-smoking rooms/floors: Yes
Number of bars/lounges: 1
Number of floors: 25
Number of restaurants: 5
Number of rooms : 407
Year property opened: 1996
Most recent renovation: 2016
Parking
Daily parking fee: 0 IDR
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Compare to other recommended properties
 JW Marriott Hotel Surabaya |  | Best value!  |  | |
| Dining | Breakfast available | Breakfast available | Breakfast available | Breakfast available |
| Guest rating | Excellent 1707 reviews 8.8Location 9.0 | Excellent 2657 reviews 9.0Location 9.2 | Exceptional 23 reviews 9.1Location 9.6 | Excellent 1622 reviews 8.8Location 9.0 |
| Neighborhood | Surabaya Center | Surabaya Center | Surabaya Center | Surabaya Center |
Reviews of JW Marriott Hotel Surabaya from real guests
Provided by verified guests of 
8.8
/
10
Excellent
High score for Surabaya
Rating
9+ Exceptional (569)
8-9 Excellent (229)
7-8 Very Good (270)
6-7 Good (55)
<6 Below Expectation (53)
Time of the year
Mar - May (251)
Jun - Aug (282)
Sep - Nov (333)
Dec - Feb (310)
Don't miss out!Users are booking a place in Surabaya every 2 minutes on Agoda.com
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Showing 1176 verified guest comments
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What an amazing stay”
I came to Surabaya quite often, but this is my first time stay at JW Marriott. And boy i'm so impressed with very thing that this hotel have. The check in and the check out process were quick! They even allow me to have an early check in. The room is huge! With a spectacular city view. The bed is so damn comfortable. I really love it. The pool is kinda so so. But the grass field beside the pool is so pretty. The breakfast here is great with many many choices. I personally love their french toast. But the breakfast area is kinda to small. Too crowded. One of the plus point for this hotel is that they provide a free shuttle service to Tunjungan Plaza, the biggest shopping mall in Surabaya. Without a doubt i'll stay at JW Marriott next time i travell to Surabaya!
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Good Room and Convenient”
JW Marriott Surabaya Hotel is a good business hotel. For nearly ten years I always stay in this hotel when doing my business trip to Surabaya. I chose this hotel duet to its location is centralized and near to my work place. Seven years ago my office senior management team and our franchisor held an annual meeting in this hotel. I would be pleased to recommend this hotel especially for business trip, however I also would be glad to recommend this hotel for couples and family trip.
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Great Stay”
We were staying for 5 nights at JW Marriott Surabaya Hotel. Everything was as expected in a 5 star hotel. The staff were exceptionally attentive and tried their hardest to make our stay enjoyable. The swimming pool is child-friendly and my children definitely love it. Unfortunately, the executive lounge room, spa, sauna and fitness centre are not available for young children. If you love durian, try the durian bread at the hotel's bakery located near the restaurant on level 1. For travelers with young children, be aware that the hotel's restaurant is not smoking free. Overall, it was a GREAT stay and will definitely stay there again.
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a second home for me”
i always choose jw marriott hotel for a place to styay when i was in surabaya, this hotel give me a friendly service, and all facilities i need, it feels like home when u are in this hotel, from the food to the ammenities n service ,all really good and satisfied me. bravo for this hotel :)
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Fantastic Luxury Hotel in the City Center”
Was on a business trip to Surabaya, and JW Marriott is a regular choice of mine due to its great location in the center of town. As always the food is always good, the rooms are luxurious and very spacious, and service is impeccable. Finding transport to get around is also very easy.
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Fantastic Luxury Hotel in Downtown Surabaya”
Was on a business trip to Surabaya, and JW Marriott is a regular choice of mine due to its great location in the center of town. As always the food is always good, the rooms are luxurious and very spacious, and service is impeccable. Finding transport to get around is also very easy.
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Luxurious Hotel in Downtown Surabaya”
Was on a business trip to Surabaya, and JW Marriott is a regular choice of mine due to its great location in the center of town. As always the food is always good, the rooms are luxurious and very spacious, and service is impeccable. Finding transport to get around is also very easy.
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Great All Purpose Hotel in the city center”
Was on a business trip to Surabaya, and JW Marriott is a regular choice of mine due to its great location in the center of town. As always the food is always good, the rooms are luxurious and very spacious, and service is impeccable. Finding transport to get around is also very easy.
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Fantastic Luxury Hotel in Downtown Surabaya”
Was on a business trip to Surabaya, and JW Marriott is a regular choice of mine due to its great location in the center of town. As always the food is always good, the rooms are luxurious and very spacious, and service is impeccable. Finding transport to get around is also very easy.
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Best hotel we stayed so far :)”
We had a great time at JW Marriott! The Money we paid for is all worth it. We feel so relaxed and safe. Our room is very big and comfy. The customer service from the staff is superb as well. Great place to stay! We will definitely choose JW Marriott when we come back at Surabaya!
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A nice 5 star international hotel”
my stay in JW Marriot hotel surabaya was a pleasant stay. from the beginning of the entrance hotel, until check in, the staffs are really helpful and friendly. the hotel also close to tunjungan plaza shopping mall, and nice food surround it, such as rawon setan and ikan bakar panorama whicl located just acrross the hotel. we're satisfied to stay in this hotel, and will stay there again for sure the next trip to surabaya.
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Great hotel, first option in the city”
jw marriot definetely always be my first option every time i visit surabaya, both for business and leisure. the hotel offers us with many positive figures, i can not even think one of negative thing regarding this hotel. all i can say is jw marriot surabaya provides you with everything you need during your stay in this famous 'arek suroboyo' city.
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Nice hotel and great location”
In Surabaya ,for the 5 star hotel, JW Marriot is still the best for me... and the price is reasonable, with a very good breakfast, and very nice environment. I went to surabaya to visit our relatives, and when they going to pick us, it"s very easy because the location is very strategic, easy to find....that my experience staying in Marriot
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Great Experience By Staying at This Hotel”
It was great to have an experience to stay at JW Marriott Surabaya. The facilities are so many, I just couldn't use all of them. The bed was clean, as clean as the blanket and the pillows. The bathroom was large, and it was comfortable. The hospitality of the staffs were high class and very polite.
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5 stars with a smile”
as usual a wonderful stay at jw marriott in surabaya, it is a small oasis in a busy town, where you will find good food and service and free internet if you are a marriott member. the breakfast is something i allways enjoy in this hotel and there is free cappuchino or which other coffee style you prefer.
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Awesome breakfast”
as usual a wonderful stay at jw marriott in surabaya, it is a small oasis in a busy town, where you will find good food and service and free internet if you are a marriott member. the breakfast is something i allways enjoy in this hotel and there is free cappuchino or which coffee style you prefer.
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remain the first choice of hotel in surabaya”
jw marriot hotel surabaya is the best choice of hotel in surabaya. due to the nature of the city that's so hectic and hot, coming in to this hotel gives you a calm, tranquil and happy feeling. the room size is just perfect, the amenities and linens is at their best quality, and breakfast is superb.
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Amazing Luxurious Hotel”
We spent 4 nights staying at JW Marriott in Surabaya and loved every minute of it. The friendly, professional staff, the spacious comfy room with great views and the great location made us wish we could stay longer.
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Nice hotel”
It was our second time to stay in JW Marriott Hotel Surabaya, and it was great. Our children were very happy. We had a great time there. Thank you JW Marriott Surabaya :)
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Great location, worth every penny”
It’s located nearby Tunjungan Plaza by 5 to 7 minutes of walking distance. There were lots of restaurant and mini market nearby this area so it was so convenient for me. Easy to get GrabCar or GrabBike. Check-in and check-out processes were super fast. Everyone speaks English very well. Room was massive. I requested for a non-smoking room, unfortunately it was full house and I was given a smoking room. However the room I had was great and there was no smell of cigarettes at all. Breakfast were good, perhaps need to widen the range of food. Taste wise, absolutely fantastic. I love the herb drink so much! Walking distance to other attractions such as Majapahit Hotel (one of the oldest hotel in town), Genteng Kali (at the back of Majapahit Hotel and a place to find local cuisines, souvenirs or fabrics) and Surabaya Museum. Overall this is great hotel at reasonable price.
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