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Swimming pool [outdoor], JW Marriott Hotel Surabaya in Surabaya
Executive Deluxe, Executive lounge access, Guest room - Guestroom, JW Marriott Hotel Surabaya in Surabaya
Facilities, JW Marriott Hotel Surabaya in Surabaya
Lobby, JW Marriott Hotel Surabaya in Surabaya
Lobby, JW Marriott Hotel Surabaya in Surabaya
Swimming pool [outdoor], JW Marriott Hotel Surabaya in Surabaya
Kid’s club, JW Marriott Hotel Surabaya in Surabaya

Removed from saved list

8.9

Excellent

2,754 reviews

2,754 reviews

Housekeeping61
Breakfast52
View14
See map
See map

9.1

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Vertical Six Club
Blauran Market
270 m
Pasar Kedung Klinter
390 m
Gereja Perawan Maria tak Berdosa
430 m
Taman Gantung
450 m
Popular landmarks
Tunjungan Plaza
790 m
Tugu Pahlawan
1.5 km
Monkasel (Submarine Monument)
2.1 km
Suramadu National Bridge
2.5 km
Sampoerna Museum
3.2 km
Closest landmarks
Consulate of Hungary
160 m
Kantor Garuda Indonesia
420 m
Gramedia Bookstore
580 m
Wartel Shops
580 m
Plaza Tunjungan
590 m
2022

JW Marriott Hotel Surabaya

Jl. Embong Malang 85-89, Surabaya Center, Surabaya, Indonesia, 60261 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Hygiene Plus

Sparkling clean

Located in heart of Surabaya

Check-in [24-hour]

Airport transfer

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Kids club

Swimming pool [outdoor]

Free Wi-Fi in all rooms!

BBQ facilities

Your dates are popular among travelersPopular destination! Properties in Surabaya are being booked every minute!
Value for money8.7
Distance to city center0.0 Km
Location rating9.1
Nearest airportJuanda International Airport (SUB)
Distance to airport14.5 km

Rooms available at JW Marriott Hotel Surabaya

Excellent
Room comfort & quality

8.8

One Bedroom Suite, Executive lounge access, 1 King
...
  • Room size: 86 m²/926 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Studio, Executive lounge access, Larger Guest room
...
  • Room size: 48 m²/517 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Two Bedroom Apartment, Executive lounge access
...
  • Room size: 126 m²/1356 ft²
  • City view
  • 1 king bed & 2 single beds
Enter dates to see prices
Executive Deluxe, Executive lounge access, Guest room
...
  • Room size: 49 m²/527 ft²
  • City view
  • 2 double beds or 1 king bed
Enter dates to see prices
Presidential Suite, Executive lounge access, Top floor
...
  • City view
  • Non-smoking
Enter dates to see prices
Deluxe Premium Twin, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Chairman Suite, Executive lounge access, Top floor, Balcony
...
  • City view
  • Balcony/terrace
Enter dates to see prices
Executive Deluxe Twin, Executive lounge access, Guest room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Two Bedroom Suite, Executive lounge access
...
  • Room size: 128 m²/1378 ft²
  • City view
Enter dates to see prices
Deluxe Premium, Guest room, 1 King
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 double beds or 1 king bed
Enter dates to see prices

Frequently asked questions

Is car parking available at JW Marriott Hotel Surabaya?

JW Marriott Hotel Surabaya offers car park onsite free of charge for guests with vehicles to choose from when staying at this property. In case the car park is full, this property also has and nearby as well. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

Are there ATM on-site at JW Marriott Hotel Surabaya?

Yes! The perks of staying at JW Marriott Hotel Surabaya include an on-site ATM, providing travelers with easy access point for cash withdrawal and remaining worry-free throughout your getaway.

What is the typical travel time to a nearby airport from JW Marriott Hotel Surabaya?

The average travel time to get from JW Marriott Hotel Surabaya to the airport is 40 minutes, but please take into account that the travel time may vary based on traffic, weather conditions, and time of day.

What is the verified guest review consensus about JW Marriott Hotel Surabaya's food?

66.0% of our verified visitor evaluations have given a positive review and comments about this property's food. You can look up on more detailed customer reviews, and comments for JW Marriott Hotel Surabaya down in the review.

What is the typical rating that verified Business travelers' have given to JW Marriott Hotel Surabaya?

Past business travelers that have stayed at this property have given JW Marriott Hotel Surabaya an average rating of 8.7. You can look up more detailed customer evaluations and feedback by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Couples' have given to JW Marriott Hotel Surabaya?

Past couple travelers that have stayed at this property have given JW Marriott Hotel Surabaya an average rating of 9.1. You can look up on more descriptive customer testimonials, and remarks by filtering for a specific type of verified guest travelers down in the review section.

What is the closest train, metro, or bus station to JW Marriott Hotel Surabaya?

The nearest train, metro, or bus station is Bungurasih Bus Station, 10245.01 m away from JW Marriott Hotel Surabaya.

What restaurants are close by JW Marriott Hotel Surabaya?

JW Marriott Hotel Surabaya’s community is Surabaya Center which includes popular restaurants such as Genki Sushi, Ayam Goreng President, and Ayam Goreng Asli Pemuda.

Can special events be hosted at JW Marriott Hotel Surabaya?

This property has outdoor and indoor venues for your special get together. Big events and gatherings like private events and weddings can be managed at JW Marriott Hotel Surabaya. Small or private gatherings like birthday parties can also be accommodated.

What people love about JW Marriott Hotel Surabaya

  • 9.2

    Exceptional
    Cleanliness

    "Clean room, good service and great breakfast buffet at the pavilion."

    Felita

    |

    September 2, 2023

  • 9.2

    Exceptional
    Bathroom

    "Check in and Check was fast and smooth and the rooms and bathrooms were very clean."

    Naveeda

    |

    July 31, 2023

  • 10

    Exceptional
    Location

    "Best hotel with best Location …"

    Rivera

    |

    May 6, 2023

Overall rating:

8.9

Excellent
2,754 reviews
Cleanliness
9.0
Facilities
9.0
Location
9.1
Read all reviews >
What travelers say they love:
The room are spacious and have everything you could ever nee...
Melisa from Indonesia
Family with older children
More about JW Marriott Hotel Surabaya

More about JW Marriott Hotel Surabaya

JW Marriott Hotel Surabaya

For travelers who want to take in the sights and sounds of Surabaya, JW Marriott Hotel Surabaya is the perfect choice. Its convenient location right in the city center allows you more time to see all that Surabaya has to offer.
At JW Marriott Hotel Surabaya, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Surabaya is made even more convenient with the taxi, car hire and shuttle services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the JW Marriott Hotel Surabaya. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For guests who would like to smoke, the designated smoking areas are available.
All rooms at JW Marriott Hotel Surabaya are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Every stay is a new experience with various interesting room layout options at JW Marriott Hotel Surabaya, including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at JW Marriott Hotel Surabaya. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at JW Marriott Hotel Surabaya including halal options.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar and nightclub. Are you a great cook? Make your own meals in-house at the hotel's BBQ facilities.
Enjoy the countless activities offered at JW Marriott Hotel Surabaya. A relaxing end to every day is possible with a visit to the massage, hot tub, salon and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

Don't spend all your time inside while in Surabaya! Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 790 m away.

Show less

Amenities and facilities

Excellent
Facilities

9

Most talked about facilities

Breakfast

97 mentions

Housekeeping

65 mentions

Food & Dining

52 mentions

Swimming Pool

21 mentions

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Indonesian
  • Japanese
  • Malay
Accessibility
  • Access all room by interior corridor
  • Accessibility for all meeting spaces
  • Accessible entrance to all on-site swimming pool
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in some rooms
  • Adjustable height hand-held shower wand some rooms
  • Alarm clock telephone ringers in all rooms
  • Assistive listening devices provided for meetings
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in all rooms
  • Bathtub seat in some rooms
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Flashing door knockers in some rooms
  • Lever handles on all guest room doors
  • Lowered electrical outlets in all rooms
  • Lowered view ports in some guest room doors
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in some bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Roll-in shower in all rooms
  • Safety chains and/or latches on all guest doors
  • Self-closing doors on all guest rooms and suites
  • Toilet seat at wheelchair height -- some rooms
  • Transfer showers in all guest rooms
  • View ports in all guest room and suites doors
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Nightclub
  • On-site entertainment
  • Outdoor recreational features
  • Pool with view
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [outdoor]
  • Tours
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Kitchen
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
  • Swimming pool [kids]
Land sports
  • Golf course (within 3 km)
Access
  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Blackout curtains
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Electric kettle
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Hair dryer
  • Individual air conditioning
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Laptop workspace
  • Linens
  • Mini bar
  • Mirror
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Separate shower/bathtub
  • Shower
  • Slippers
  • Socket near the bed
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Vegetarian
  • Buffet
Restaurants on site
The Pavilion Restaurant
  • Cuisine: Indonesian, International
  • Menu: A-la-carte
Tang Palace Chinese Restaurant
  • Cuisine: Asian, Chinese
  • Menu: Buffet
Imari Japanese Restaurant
  • Cuisine: Japanese
  • Menu: Buffet
Uppercut Steakhouse
  • Cuisine: French
  • Menu: Buffet

Location

Jl. Embong Malang 85-89, Surabaya Center, Surabaya, Indonesia, 60261
Exceptional
Location

9.1

Airports
  • Juanda International Airport (SUB)
    14.5 km 47 min drive
  • Abdul Rachman Saleh Airport (MLG)
    75.4 km 2.5 hour drive
Public transportation
  • Pasar Turi Train Station
    1.3 km
  • Gubeng Train Station
    2.0 km
Hospital or clinic
  • Puskesmas Kedungdoro
    600 m
Shopping
  • Tunjungan Plaza
    790 m
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Tunjungan Plaza
    790 m
  • Tugu Pahlawan
    1.5 km
  • Monkasel (Submarine Monument)
    2.1 km
  • Suramadu National Bridge
    2.5 km
  • Sampoerna Museum
    3.2 km
  • Bungkul Park
    3.6 km
  • Surabaya Town Square
    3.9 km
  • Surabaya's Zoo
    4.2 km
  • Pakuwon Food Festival
    7.6 km
  • Masjid Nasional Al Akbar Surabaya
    8.8 km
Nearby landmarks
  • Vertical Six Club
  • Consulate of Hungary
    160 m
  • Blauran Market
    270 m
  • Pasar Kedung Klinter
    390 m
  • Kantor Garuda Indonesia
    420 m
  • Gereja Perawan Maria tak Berdosa
    430 m
  • Taman Gantung
    450 m
  • BG Junction
    460 m
  • Museum Surabaya
    500 m
  • Wisata Rasa
    520 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-4 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 5-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children below 12 years old are not allowed in Executive Lounge.
  • The room rates are based on single or double occupancy. Charges apply to additional guests.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Airport transfer fee400000 IDR
  • Distance from city center0.0 Km
  • Travel time to airport (minutes)40
Extras
  • Breakfast charge (unless included in room price)388000 IDR
  • Daily Internet/Wi-Fi fee0 IDR
The property
  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors25
  • Number of restaurants5
  • Number of rooms 407
  • Year property opened1996
  • Most recent renovation2016
Parking
  • Daily parking fee0 IDR

Reviews of JW Marriott Hotel Surabaya from real guests

Provided by verified guests of Agoda
8.9
Cleanliness9.0
Facilities9.0
Location9.1
Room comfort and quality8.8
Service9.1
Value for money8.7
High score for Surabaya
Rating
9+ Exceptional (676)
8-9 Excellent (242)
7-8 Very Good (276)
6-7 Good (59)
<6 Below Expectation (56)
Time of the year
Mar - May (281)
Jun - Aug (319)
Sep - Nov (365)
Dec - Feb (344)

Show reviews that mention 

Showing 1,309 verified guest comments
12345
10.0
Exceptional
Aprilia from Indonesia
Family with young children
Deluxe Premium, Guest room, 1 King
Stayed 1 night in April 2023

Grrat Stay! ”

Stayed for three nights during Eid Al Fitr. They were busy, but still provided outstanding service from check-in to check-out. Their breakfast selections were great, from indonesian to chinese to western food, you name it, they've got it. And it was really nice that they just opened a kids club. Eventho its small, but it offers some kind of activities and amusements for kids other than swimming in the pool (which is great too). The room is a bit outdated but doesnt have that old, moldy feel to it. And we also love the size of the room, bathup in the bathroom (not many hotels have it nowadays), and the huge bath mat in the bathroom (instead of a little towel most hotel would pass as a bathmat). Overall a great stay and would like to comeback :)

Reviewed April 30, 2023

See room deals

10.0
Exceptional
Melisa from Indonesia
Family with teens
Deluxe Premium, Guest room, 1 King
Stayed 1 night in November 2022

Best Experience ”

We impulsively stayed here for 1 night and it was the best decision. Location wise, it's in the center of the city, so it's close to many destinations in the city. The room are spacious and have everything you could ever need. It has separated bathtub and shower so it will keep the bathroom dry and safe for elderly. The bed, pillows are medium firm and very comfy. Sofa is comfy too to relax. The best part of the hotel are the health club (gym, sauna, jacuzzi) and the breakfast. The gym is very clean and neat and bright (it has glass wall all the way of the gym) , and it got everything you need to exercise basically. Swimming pool is okay. The jacuzzi is very nice (must try). Then last but not least, the breakfast, it had so many varieties, Indonesian, western, South-East, Asian, from appetiser to desserts. For the price I paid, I can say I really enjoyed and satisfied with marriot surabaya.

Reviewed November 28, 2022

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Dear Ms. Melisa, Thank you for taking the time to share your valuable feedback. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch Sincerely, General Manager Gaurav Saxena

Responded December 21, 2022
JW Marriott Hotel Surabaya
10.0
Exceptional
Lawrence from Australia
Couple
Deluxe Premium, Guest room, 1 King
Stayed 2 nights in April 2023

Wonderful stay”

Did a stay cation while already staying in Surabaya. The food, the staff (especially Deny) were amazing. The amenities are serviced well and are clean. Will definitely stay again in the future.

Reviewed April 18, 2023

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Dear Lawrence, Thank you for taking the time to share your valuable feedback on Agoda and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, General Manager Yudi Hendarsyah

Responded May 03, 2023
JW Marriott Hotel Surabaya
10.0
Exceptional
Julianti from Indonesia
Family with teens
Deluxe Premium Twin, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in December 2022

Always love JW”

During the pandemic, i bought JW voucher, so i can staycation regularly. And when stopby after my vacation from malang, i booked this hotel. Always love this hospitality of staff, nice room and christmas decor, good location, walking distance to mall, sooo many street food nearby. I do enjoy the jacuzzi, the food is amazing. I love this hotel and i got the best deal yesss

Reviewed March 14, 2023

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Dear Julianti, Warmest greetings from JW Marriott Hotel Surabaya. Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience. It's absolutely delightful to see that you had a fantastic experience with us. It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay! Sincerely, JW Marriott Surabaya Team

Responded March 30, 2023
JW Marriott Hotel Surabaya
10.0
Exceptional
Zaiton from Singapore
Family with teens
Deluxe Premium, Guest room, 1 King
Stayed 2 nights in December 2022

December holiday 23-25”

We have truly enjoyed our stay there. The staffs were polite and helpful. To bapak Fiki who gave us some recommendation places to do our shopping and to eat and bapak Deny who serve jamu to us. The breakfast was sumptous and delicious. The room was big, clean and quiet. The service in JW Marriot is top notch. Well done and keep it up.

Reviewed December 30, 2022

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Dear Zaiton, Greetings from City of Heroes. Thank you very much for choosing JW Marriott Surabaya as your staying destination in Surabaya. We are delighted to know that your overall stay was satisfying! Please rest assured that your feedback was taken on-board for further review as providing a well-maintained facilities is one of our top priorities. It was a great pleasure to have you here and we are looking forward to welcoming you back in the nearest future. Sincerely, General Manager Gaurav Saxena

Responded January 16, 2023
JW Marriott Hotel Surabaya
10.0
Exceptional
Julius from Indonesia
Business traveler
Deluxe Premium, Guest room, 1 King
Stayed 1 night in November 2022

Cozy Ambience & Perfect Location”

Welcoming staff with a nice Hotel ambience. Inside , have a complete cuisine, start from steakhouse, japanese, mandarin, etc. Outside across the road, lots of local food stall... The hotel also have shuttle service to & from the Mall. The room so nice & clean. Good open view with huge windows. Comfort bed, except for me, whom need a firm mattress.

Reviewed November 23, 2022

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Dear Mr. Julius, Thank you for taking the time to share your valuable feedback. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch Sincerely, General Manager Gaurav Saxena

Responded December 21, 2022
JW Marriott Hotel Surabaya
10.0
Exceptional
Thomas from United States
Couple
Deluxe Premium, Guest room, 1 King
Stayed 1 night in March 2023

The best”

You can’t really do better than this as I am aware. Food was amazing staff was great room clean and everything worked. Will gladly stay in again

Reviewed March 08, 2023

See room deals

Dear Thomas, Thank you for taking the time to share your valuable feedback on Agoda and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, JW Marriott Surabaya Team

Responded March 30, 2023
JW Marriott Hotel Surabaya
10.0
Exceptional
Vitriana from Indonesia
Couple
Deluxe Premium, Guest room, 1 King
Stayed 1 night in May 2022

Good massage facilities”

My husband has driving for 12 hours and get reservations for the massage in their spa and it was superb. He was so happy with the facilities provided. Myself is so happy while get in the room that it is super clean and tidy eventho it is an old building but didnt feel old at all

Reviewed August 03, 2022

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Dear Vitriana, Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch Sincerely, General Manager Gaurav Saxena

Responded December 21, 2022
JW Marriott Hotel Surabaya
10.0
Exceptional
Kelley from Indonesia
Solo traveler
Studio, Larger Guest room, 1 King, Corner room
Stayed 3 nights in March 2023

Loved this place ”

From the welcome to the service to the facilities, this hotel managed to deliver. And I’m not a pushover reviewer. Would definitely visit again. Thank you.

Reviewed March 18, 2023

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Dear Kelley, Thank you for taking the time to share your valuable feedback on Agoda and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, JW Marriott Surabaya Team

Responded March 30, 2023
JW Marriott Hotel Surabaya
10.0
Exceptional
ANDY from Singapore
Couple
Studio, Larger Guest room, 1 King, Corner room
Stayed 1 night in November 2022

Wonderful! ”

The room was absolutely perfect. Beautifully decorated & huge. We especially loved the very powerful shower & spacious bathtub. The breakfast was sumptuous with a lot of variety (some were really special local dishes that we were completely unfamiliar with). We had the best sleep of this trip here.

Reviewed November 10, 2022

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Dear Andy, Greetings from City of Heroes. Thank you very much for choosing JW Marriott Surabaya as your staying destination in Surabaya. We are delighted to know that your overall stay was satisfying! Please rest assured that your feedback was taken on-board for further review as providing a well-maintained facilities is one of our top priorities. It was a great pleasure to have you here and we are looking forward to welcoming you back in the nearest future. Sincerely, General Manager Gaurav Saxena

Responded November 11, 2022
JW Marriott Hotel Surabaya
10.0
Exceptional
GUIYI from Singapore
Solo traveler
Deluxe Premium, Guest room, 1 King
Stayed 1 night in April 2023

Great hotel with good location, service, and environment!”

Really recommend this hotel, the hotel is a bit old, but it doesn't affect its good location, good service, high cost performance and other advantages! Really recommend it!

Reviewed April 09, 2023

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Thank you for taking the time to share your valuable feedback on Agoda and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, JW Marriott Surabaya

Responded April 14, 2023
JW Marriott Hotel Surabaya
10.0
Exceptional
Jovial from Indonesia
Family with young children
Deluxe Premium, Guest room, 1 King
Stayed 2 nights in July 2022

Great and clean hotel”

Great breakfast, super clean, super friendly staff, great pool, the only thing that’s a bummer is that the hotel doesn’t have a kids club. Other than that, it was a very pleasant stay!

Reviewed July 16, 2022

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Dear Jovial, Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch Sincerely, General Manager Gaurav Saxena

Responded December 21, 2022
JW Marriott Hotel Surabaya
10.0
Exceptional
lulu from Indonesia
Couple
Deluxe Premium, Guest room, 1 King
Stayed 2 nights in March 2023

Amazing expectation ”

Worth value , amazing location, staff is very helpful and they even remember your name. Super helpful , all went so perfect and memorable

Reviewed March 13, 2023

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Dear lulu, Warmest greetings from JW Marriott Hotel Surabaya. Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience. It's absolutely delightful to see that you had a fantastic experience with us. It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay! Sincerely, JW Marriott Surabaya Team

Responded March 30, 2023
JW Marriott Hotel Surabaya
10.0
Exceptional
ali from Indonesia
Family with teens
Deluxe Premium Twin, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in August 2022

Nice room and great breakfast choice”

The room is clean and spacious , breakfast is great. location is in middle of city. price is moderate not too expensive when you book online

Reviewed August 26, 2022

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Dear ali, Thank you for taking the time to share your valuable feedback. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch at mhrs.subjw.reservations@marriotthotels.com Sincerely, General Manager Gaurav Saxena

Responded October 13, 2022
JW Marriott Hotel Surabaya
10.0
Exceptional
VARINA from Indonesia
Family with teens
Deluxe Premium, Guest room, 1 King
Stayed 1 night in February 2023

The best hotel”

The location is near Tunjungan Plaza, there is shuttle bus to go the mall. All the staff n employ are very polite. The facilities is good

Reviewed February 10, 2023

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Dear VARINA, Thank you for taking the time to share your valuable feedback. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, General Manager Gaurav Saxena

Responded February 13, 2023
JW Marriott Hotel Surabaya
10.0
Exceptional
Harry from Indonesia
Business traveler
Deluxe Premium, Guest room, 1 King
Stayed 1 night in February 2021

Business Hotel you can count on”

I was staying at Surabaya after midnight arrival. Breakfast with colleagues, from 08.00 to 11.00. They were very nice to let my partner joined, even though it was a very late breakfast (or a brunch yet, already). I really appreciate them, the staff. A very impressive menu, choices of food, from western to locals, dishes to fruits. Very much enjoyed them. Not to mention the room. Although it wasn't as big as Yogyakarta's Marriot, but their standards reflect their stars. Thank you very much Marriot.

Reviewed March 25, 2021

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Warmest greetings from JW Marriott Hotel Surabaya.. Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience. It's absolutely delightful to see that you had a fantastic experience with us. It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay! Best regards, JW Marriott Hotel Surabaya

Responded May 09, 2022
JW Marriott Hotel Surabaya
9.6
Exceptional
Choo from Malaysia
Couple
Deluxe Premium, Guest room, 1 King
Stayed 1 night in August 2022

One of the best hospitality experience in Indonesia. ”

Well maintained the overall property although the design is a bit aged. The staffs here are very professional and breakfast is very good with a good variety of local and western selection. The ambient at the restaurant is very nice too. I am very impressed with some of the staffs could even greet us with our name. They introduce us some local drinks and food while having our breakfast. This is the best part of the hospitality sense in this hotel which make us feel warm and welcoming. Bathroom accessories like hand shower, and faucet could be refreshed as it has some stain/ rust.

Reviewed August 09, 2022

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Dear Choo, Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch Sincerely, General Manager Gaurav Saxena

Responded December 21, 2022
JW Marriott Hotel Surabaya
10.0
Exceptional
kim from Indonesia
Couple
Deluxe Premium, Guest room, 1 King
Stayed 2 nights in August 2022

Amazing service”

Customer service at Mariott are super amazing, all staff are very caring , polite and helpful; d breakfast buffet has d best french toast, and avocado sandwich/ bruschette, masala tea and especially waitress ibu Riana even take note to serve us d recommended soto ayam and croffle🙌

Reviewed August 26, 2022

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Dear kim, Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. If there is anything that we can assist you to plan for your future visits, please do not hesitate to stay in touch Sincerely, General Manager Gaurav Saxena

Responded December 21, 2022
JW Marriott Hotel Surabaya
10.0
Exceptional
Arie from Indonesia
Family with young children
Deluxe Premium, Guest room, 1 King
Stayed 1 night in April 2021

Always recommended”

What I can say, this place is superb. Perfect room with bathtub, excellent breakfast as always.

Reviewed February 16, 2022

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Warmest greetings from JW Marriott Hotel Surabaya.. Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience. It's absolutely delightful to see that you had a fantastic experience with us. It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay! Best regards, JW Marriott Hotel Surabaya

Responded May 03, 2022
JW Marriott Hotel Surabaya
10.0
Exceptional
kim from Indonesia
Couple
Deluxe Premium Twin, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in August 2022

Exceptional”

Luv d hotel, breakfast super nice and many healthy choices; d masala tea so good and d french toast best ever tasted; service super good , even gave complimentary fruits to our room adter dinner

Reviewed August 23, 2022

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Dear kim, Thank you for taking the time to share your valuable feedback and staying at JW Marriott Surabaya as your hotel during your travel to Surabaya. We are delighted to learn that our service and facilities did meet your expectations and became one of your travel highlights during your stay with us. Once again, thank you for sharing your positive feedback and we look forward to welcoming you whenever your travels bring you back to Surabaya. Sincerely, General Manager Gaurav Saxena

Responded September 26, 2022
JW Marriott Hotel Surabaya
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