This property is in high demand!
8 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Walking distance to peacock theatre / Crypto

Really good, large clean room, great breakfast spread.
Really good, large clean room, great breakfast spread.
Really good, large clean room, great breakfast spread.

Free Wi-Fi
Swimming pool
Car park
Spa
Front desk [24-hour]
Fitness center
Restaurants
Bar
8 travelers have booked today.
Based on 922 verified reviews
9.2
9.2
9.0
8.8
8.4
Nearest transportation options
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Pico Metro Station is within 0.53 km
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7th Street/Metro Center Metro Station is within 0.8 km
Location rating score
There are 41 places in walking distance!
| Value for money | 8.4 |
| Location rating | 9.2 |
| Nearest airport | Hawthorne Municipal Airport (HHR) |
| Distance to airport | 14.8 km |
8.8
Excellent
8.8
Excellent
City view
City view
Outdoor view
City view
8.9
Excellent
City view
While residing at JW Marriott Los Angeles L.A. LIVE, start off your holiday by checking out the nearest points of interest that are within close proximity to the property which include L.A. Live, Nokia Theatre, and Microsoft Theater.
JW Marriott Los Angeles L.A. LIVE's policy regarding children's bedding considers guests age 18 years and older as adults, and therefore must use an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
Verified past guests that have stayed at JW Marriott Los Angeles L.A. LIVE had an average nightly stay of 3 nights at this property.
Past families with young children that have stayed at this property have given JW Marriott Los Angeles L.A. LIVE an average rating of 8.6. You can look up more thorough customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.
Past local travelers that have stayed at this property have given JW Marriott Los Angeles L.A. LIVE an average rating of 8.5. You can look up on more detailed customer reviews, and comments for this property down in the review section.
Wake up to an excellent continental and buffet breakfast at JW Marriott Los Angeles L.A. LIVE. Guest visitors can enjoy breakfast offered with an additional charge of 42 USD for adults if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

Experience Luxury and Convenience at JW Marriott Los Angeles L.A. LIVE
Welcome to the JW Marriott Los Angeles L.A. LIVE, a prestigious 4.5-star hotel located in the heart of downtown Los Angeles. With its prime location and luxurious amenities, this hotel offers an exceptional stay for both business and leisure travelers.
With a total of 878 well-appointed rooms, the JW Marriott Los Angeles L.A. LIVE provides a wide range of accommodations to suit every guest's needs. Each room is elegantly designed and equipped with modern amenities, ensuring a comfortable and relaxing stay. Whether you choose a stylish guest room or a spacious suite, you can expect the utmost in luxury and convenience.
Check-in at the JW Marriott Los Angeles L.A. LIVE begins at 3:00 PM, allowing you ample time to settle in and start exploring the vibrant city. The hotel's friendly and attentive staff will be on hand to assist you with any requests or inquiries you may have. Check-out is until 12:00 PM, giving you the opportunity to enjoy a leisurely morning before bidding farewell to this exceptional hotel.
One of the many advantages of staying at the JW Marriott Los Angeles L.A. LIVE is its child-friendly policy. Children between the ages of 0 to 17 can stay free of charge, making it an ideal choice for families. Whether you're traveling with infants or teenagers, the hotel's spacious rooms and thoughtful amenities ensure a comfortable and enjoyable stay for guests of all ages.
Experience the epitome of luxury and convenience at the JW Marriott Los Angeles L.A. LIVE. Book your stay today and indulge in a truly unforgettable hotel experience in the heart of Los Angeles.
Unwind and Indulge at JW Marriott Los Angeles L.A. LIVE's Entertainment Facilities
At JW Marriott Los Angeles L.A. LIVE, guests can truly unwind and indulge in a wide range of entertainment facilities. Whether you're looking for a relaxing spa experience or a vibrant social atmosphere, this hotel has it all.
Start your journey to relaxation at the hotel's luxurious spa, where you can enjoy a variety of rejuvenating treatments and therapies. From massages to facials, their expert therapists will ensure that you leave feeling refreshed and revitalized. After your spa session, head to the hot tub, sauna, or steam room to further unwind and let the stress melt away.
For those who prefer a more social experience, the shared lounge/TV area is the perfect place to relax and catch up with friends or fellow travelers. Grab a drink from the bar and settle into the comfortable seating as you enjoy your favorite TV shows or engage in lively conversations.
If you're in the mood for some retail therapy, the hotel also features a selection of shops where you can find unique gifts and souvenirs to take home. Whether you're looking for a stylish new outfit or a special memento of your stay, you're sure to find something to suit your taste.
With its array of entertainment facilities, JW Marriott Los Angeles L.A. LIVE ensures that every guest can find their own way to unwind and indulge during their stay. Whether you're seeking relaxation, socializing, or shopping, this hotel has something for everyone.
Unparalleled Sports Facilities at JW Marriott Los Angeles L.A. LIVE
At JW Marriott Los Angeles L.A. LIVE, sports enthusiasts will find themselves in paradise with an array of top-notch sports facilities. Dive into ultimate relaxation at the indoor and outdoor pools, where you can swim laps or simply unwind with a refreshing dip. The poolside bar offers a delightful selection of beverages to keep you hydrated as you soak up the California sunshine.
For golf enthusiasts, the hotel boasts an on-site golf course that promises a memorable game amidst stunning surroundings. Sharpen your skills or indulge in a friendly competition with fellow guests.
Fitness enthusiasts will be thrilled with the hotel's well-equipped fitness center. Whether you prefer cardio or strength training, you'll find state-of-the-art equipment to cater to your workout needs. Additionally, tennis courts are available for those looking to practice their backhand or enjoy a friendly game with friends or family.
If you're seeking a more adventurous experience, the hotel offers horse riding and hiking trails, allowing you to explore the beautiful natural surroundings of Los Angeles. For a fun-filled activity for the whole family, head to the mini golf course and enjoy a round of friendly competition.
Please note that the fitness center with additional charge provides an even more comprehensive range of equipment and services, ensuring that your fitness routine remains uninterrupted during your stay. With an impressive selection of sports facilities, JW Marriott Los Angeles L.A. LIVE is the perfect destination for sports enthusiasts and active travelers.
Exceptional Convenience Facilities at JW Marriott Los Angeles L.A. LIVE
Experience unparalleled comfort and ease during your stay at JW Marriott Los Angeles L.A. LIVE, where a range of convenience facilities are designed to cater to your every need. Enjoy the luxury of 24-hour room service, allowing you to indulge in delicious meals and beverages at any hour, right from the comfort of your room. For personalized assistance and local insights, the dedicated concierge service is at your disposal, ensuring you make the most of your Los Angeles adventure.
Enhance your stay with exclusive access to the executive lounge, offering a tranquil space to relax, work, or socialize while enjoying complimentary refreshments. The hotel also provides practical amenities such as dry cleaning services and daily housekeeping, ensuring your accommodation remains pristine throughout your visit. For quick snacks and essentials, vending machines and a convenience store are conveniently located on-site, making it easy to grab what you need at any time. These thoughtful facilities combine to create a seamless, comfortable experience for every guest.
Convenient and Comprehensive Transport Facilities at JW Marriott Los Angeles L.A. LIVE
At JW Marriott Los Angeles L.A. LIVE, guests can enjoy a range of transport facilities that make exploring the vibrant city of Los Angeles a breeze. Whether you prefer to embark on guided tours, drive your own car, or rely on convenient taxi services, this hotel has you covered.
For guests with their own vehicles, JW Marriott Los Angeles L.A. LIVE offers both valet parking and an onsite car park. With these options, you can rest assured that your vehicle is secure while you enjoy your stay. Please note that car park charges are applied.
If you prefer to leave the driving to someone else, the hotel also provides a car hire service, allowing you to easily rent a vehicle and explore the city at your own pace. Additionally, the hotel offers a taxi service, making it simple to hail a cab and reach your desired destinations in no time.
For those looking to experience the best of Los Angeles, the hotel's ticket service is at your disposal. Whether you want to catch a show, visit a museum, or attend a sporting event, the knowledgeable staff can assist you with purchasing tickets and ensuring you have an unforgettable experience.
With its comprehensive transport facilities, JW Marriott Los Angeles L.A. LIVE ensures that guests have everything they need to make the most of their stay in the bustling city of Los Angeles.
Exceptional Dining and Refreshing Amenities at JW Marriott Los Angeles L.A. LIVE
Experience a seamless blend of comfort and convenience with JW Marriott Los Angeles L.A. LIVE’s exceptional dining facilities. Start your day with a delightful breakfast buffet or a continental breakfast, offering a variety of fresh, flavorful options to energize your morning. For those seeking a quick caffeine fix or a cozy spot to unwind, the on-site coffee shop provides expertly brewed beverages and light snacks in a welcoming atmosphere.
To ensure your stay is as effortless as possible, the hotel offers efficient room service, allowing you to enjoy delicious meals and beverages in the privacy and comfort of your own room. Complemented by daily housekeeping, your stay is designed to be relaxing and hassle-free, giving you more time to explore the vibrant city of Los Angeles while enjoying top-tier amenities and thoughtful service.
Luxurious and Spacious Rooms at JW Marriott Los Angeles L.A. LIVE
Experience the epitome of luxury and comfort at JW Marriott Los Angeles L.A. LIVE. With a wide range of room options available, guests are guaranteed to find the perfect accommodation to suit their needs. From the elegant Chairman Suite and spacious Suites to the stylish Deluxe City View Doubles and Deluxe City View King rooms, there is something for everyone.
Booking your stay at JW Marriott Los Angeles L.A. LIVE on Agoda ensures that you get the best prices available. With Agoda's competitive rates, you can enjoy exceptional value for money without compromising on quality. Additionally, Agoda offers a hassle-free booking experience, allowing you to easily secure your preferred room type with just a few clicks. So why wait? Book your stay at JW Marriott Los Angeles L.A. LIVE on Agoda today and indulge in a luxurious and unforgettable experience.
Discover the Vibrant Energy of Downtown Los Angeles
Welcome to Downtown Los Angeles, a bustling neighborhood that perfectly captures the vibrant energy of the city. Located in the heart of Los Angeles, this dynamic area offers a wealth of attractions, entertainment, and cultural experiences for visitors to enjoy.
Immerse yourself in the glitz and glamour of L.A. LIVE, a thriving entertainment complex just steps away from JW Marriott Los Angeles L.A. LIVE. Here you'll find a variety of world-class venues, including the Staples Center, Microsoft Theater, and the Grammy Museum. Catch a thrilling basketball game, attend a star-studded concert, or explore the fascinating exhibits that celebrate the history of music.
For those seeking a taste of the arts, Downtown Los Angeles is home to several renowned museums and galleries, such as The Broad and the Museum of Contemporary Art. Stroll along the streets and discover stunning street art, beautifully curated exhibitions, and thought-provoking installations.
Food enthusiasts will be delighted by the diverse culinary scene in Downtown Los Angeles. From trendy cafes and food trucks to upscale restaurants and rooftop bars, there is something to satisfy every palate. Indulge in international flavors, savor farm-to-table creations, or enjoy a classic American meal at one of the many iconic eateries.
When you stay at JW Marriott Los Angeles L.A. LIVE, you'll have easy access to all the excitement that Downtown Los Angeles has to offer. Whether you're here for business or leisure, prepare to be captivated by the energy and endless possibilities of this vibrant neighborhood.
Convenient Transportation Options from Nearby Airports to JW Marriott Los Angeles L.A. LIVE
Located in the heart of Downtown Los Angeles, JW Marriott Los Angeles L.A. LIVE is easily accessible from the airports in the area. Whether you are arriving at Los Angeles International Airport (LAX) or Bob Hope Airport (BUR), there are several convenient transportation options available to get you to the hotel.
If you are flying into Los Angeles International Airport (LAX), the most popular and convenient way to reach JW Marriott Los Angeles L.A. LIVE is by taking a taxi or rideshare service. The hotel is approximately 18 miles away from the airport, and the journey usually takes around 30 minutes, depending on traffic conditions. Alternatively, you can also take the FlyAway bus service, which offers regular departures from LAX to Union Station in Downtown Los Angeles. From there, it's just a short taxi or rideshare ride to the hotel.
For those arriving at Bob Hope Airport (BUR), the distance to JW Marriott Los Angeles L.A. LIVE is approximately 15 miles. Similar to LAX, taking a taxi or rideshare service is the most convenient option. The journey usually takes around 25 minutes, depending on traffic. If you prefer public transportation, you can take the Metrolink train from the airport to Union Station, and then proceed to the hotel via taxi or rideshare.
No matter which airport you arrive at, getting to JW Marriott Los Angeles L.A. LIVE is a breeze. The hotel's central location in Downtown Los Angeles ensures easy access to popular attractions, restaurants, and entertainment venues, making it the perfect base for exploring the vibrant city.
Discover the Vibrant Surroundings of JW Marriott Los Angeles L.A. LIVE
Located in the heart of downtown Los Angeles, JW Marriott Los Angeles L.A. LIVE offers easy access to a variety of iconic landmarks and attractions. Just steps away from the hotel, you'll find the world-famous Staples Center, home to the Los Angeles Lakers and Clippers, as well as hosting major concerts and events throughout the year. Sports enthusiasts can also catch a game at Dodger Stadium, just a short drive away.
For those seeking a cultural experience, the nearby Walt Disney Concert Hall is a must-visit. Designed by renowned architect Frank Gehry, this stunning venue is home to the Los Angeles Philharmonic and offers a range of classical and contemporary performances. Art lovers will also appreciate The Broad, a contemporary art museum showcasing works by renowned artists such as Andy Warhol and Jeff Koons.
Immerse yourself in the rich history of Los Angeles by exploring Olvera Street, known as the birthplace of the city. This vibrant Mexican marketplace offers a unique shopping and dining experience, with colorful stalls and authentic cuisine. Nearby, the GRAMMY Museum celebrates the history and achievements of the music industry, featuring interactive exhibits and memorabilia from legendary musicians.
Venture into Little Tokyo, a bustling neighborhood filled with Japanese restaurants, shops, and cultural landmarks. Experience the serenity of the Japanese Garden or indulge in delicious sushi and ramen. For breathtaking views of the city, head to OUE Skyspace LA, an observation deck located in the iconic U.S. Bank Tower. Marvel at the panoramic vistas and dare to ride the thrilling Skyslide.
Architecture enthusiasts will be captivated by the historic Bradbury Building, famous for its ornate ironwork and stunning atrium. Step back in time as you wander through the beautiful corridors of this architectural gem. And don't forget to explore Chinatown, a vibrant neighborhood offering a blend of Chinese culture, cuisine, and unique shops.
With its prime location and proximity to these iconic landmarks and attractions, JW Marriott Los Angeles L.A. LIVE is the perfect base for exploring the best of what Los Angeles has to offer.
Convenient Public Transport Stations near JW Marriott Los Angeles L.A. LIVE
Located in the heart of downtown Los Angeles, JW Marriott Los Angeles L.A. LIVE offers easy access to several public transport stations, making it a convenient choice for travelers looking to explore the city. Just a short distance away, guests will find the Chinatown Metro Station, Pico/Aliso Metro Station, Metrolink, Pico Metro Station, Pershing Square Subway Station, 7th Street/Metro Center Metro Station, Jefferson/USC Los Angeles Metro Station, Civic Center Subway Station, Westlake/MacArthur Park Subway Station, and LA Amtrak Train Station.
The Chinatown Metro Station, situated nearby, provides a direct link to the vibrant neighborhood of Chinatown, where visitors can immerse themselves in the rich cultural heritage and sample delicious Asian cuisine. The Pico/Aliso Metro Station offers convenient access to popular attractions such as the Los Angeles River Center and Gardens, while the Metrolink station is ideal for those planning to explore the wider Southern California region.
For those looking to navigate the city easily, the 7th Street/Metro Center Metro Station is just a short walk away. From here, travelers can access multiple metro lines, including the Red, Purple, Blue, and Expo lines, allowing them to reach popular destinations like Universal Studios, Hollywood, and Santa Monica with ease. Additionally, the LA Amtrak Train Station provides a convenient option for guests looking to explore other parts of California or even venture further afield.
With its prime location and proximity to various public transport stations, JW Marriott Los Angeles L.A. LIVE ensures that guests have the freedom to discover all that Los Angeles has to offer, whether it's exploring the iconic landmarks, indulging in world-class shopping, or experiencing the vibrant nightlife.
A Culinary Adventure in the Heart of Los Angeles
When it comes to dining options near JW Marriott Los Angeles L.A. LIVE, guests are spoiled for choice. Just steps away from the hotel, The Original Pantry Cafe offers hearty American breakfast classics that will leave you satisfied and ready for the day. For a taste of French cuisine with breathtaking views, head to Perch, a rooftop restaurant and bar that serves up delicious dishes and craft cocktails. Craving some spicy and flavorful chicken? Howlin' Ray's Hot Chicken in Chinatown is a must-visit. If you're in the mood for authentic Italian fare, Maccheroni Republic and Eastside Italian Deli Downtown L.A. are both within walking distance. For a fine dining experience like no other, 71Above offers panoramic views of the city skyline while serving innovative and elegant dishes. Redbird and Bavel are two other notable restaurants nearby, known for their modern American and Middle Eastern cuisines respectively. Don't miss the opportunity to try the handmade udon noodles at Marugame Monzo or grab a late-night bite at L.A. Cafe, open daily until 3am. With such a diverse range of culinary options just moments away, your taste buds are in for a treat during your stay at JW Marriott Los Angeles L.A. LIVE.
Shop 'til you drop at JW Marriott Los Angeles L.A. LIVE
Located in the heart of downtown Los Angeles, JW Marriott Los Angeles L.A. LIVE offers a convenient base for exploring the city's vibrant shopping scene. Within walking distance of the hotel, you'll find a plethora of shopping landmarks to satisfy your retail cravings. Start your shopping adventure at Casa de Sousa, a charming boutique known for its unique home decor and accessories. Then, head over to The Last Bookstore, a literary haven featuring a vast collection of new and used books, vinyl records, and quirky art installations. If you're in need of a stylish wardrobe update, make a stop at Brooks Brothers, a renowned clothing store offering timeless fashion for men and women. For art enthusiasts, Hennessey + Ingalls is a must-visit destination, boasting an extensive selection of art, architecture, and design books. Fashion Lanes is another shopping hotspot, housing a variety of trendy boutiques and specialty stores. Craving something sweet? Fugetsu-Do, a historic Japanese confectionery, offers delicious traditional mochi treats that are sure to satisfy your sweet tooth. Kids are Alright is a whimsical toy store that will delight both children and adults with its wide array of unique and educational toys. Art lovers should not miss Munky King, a contemporary art gallery and store showcasing limited edition toys, prints, and collectibles. St Vincent Court, a hidden gem tucked away in downtown LA, is a charming alleyway lined with shops and restaurants offering a taste of old-world European charm. Lastly, Echo Park Independent Co-Op is a haven for local designers and artists, featuring a curated selection of clothing, accessories, and home goods. With these fantastic shopping landmarks just steps away from the hotel, JW Marriott Los Angeles L.A. LIVE is the perfect choice for shopaholics and fashionistas alike.
Luxury at an Unbeatable Price
Indulge in the opulence of JW Marriott Los Angeles L.A. LIVE without breaking the bank. With an average price of $396 per room, this luxurious hotel offers an unbeatable experience in the heart of Los Angeles. Compared to the average price of a hotel room in the city, which stands at $229, JW Marriott Los Angeles L.A. LIVE provides exceptional value for your money.
Step into a world of elegance and sophistication as you enter the stylishly designed rooms at JW Marriott Los Angeles L.A. LIVE. Each room is meticulously furnished with modern amenities and boasts breathtaking views of the city skyline. Whether you're traveling for business or leisure, this hotel offers a comfortable and luxurious retreat at a fraction of the cost compared to other accommodations in Los Angeles.
From the moment you arrive, you'll be greeted by the hotel's attentive and friendly staff, ensuring that your stay is nothing short of extraordinary. Indulge in the hotel's world-class facilities, including a state-of-the-art fitness center, a rooftop pool with panoramic views, and a range of dining options that cater to every palate. With its prime location in the vibrant L.A. LIVE district, you'll have easy access to top attractions, entertainment venues, and the city's bustling nightlife.
Don't miss out on the opportunity to experience luxury at an unbeatable price. Book your stay at JW Marriott Los Angeles L.A. LIVE today and elevate your trip to Los Angeles to new heights.
Fantastic Stay at JW Marriott Los Angeles L.A. LIVE
With its beautiful design, great amenities, and friendly staff, JW Marriott Los Angeles L.A. LIVE is a top recommendation for travelers. The hotel is known for its cleanliness and high-quality building, ensuring a comfortable and enjoyable stay. The staff members are attentive and always ready to assist, making guests feel welcomed and well taken care of. Additionally, the hotel's convenient location near the freeway and its proximity to great restaurants are added bonuses that enhance the overall experience. From the moment of check-in to check-out, guests can expect a seamless and efficient process. Overall, JW Marriott Los Angeles L.A. LIVE is a fantastic choice for those seeking a memorable stay in Los Angeles.
Unparalleled Luxury and Exceptional Service at JW Marriott Los Angeles L.A. LIVE
Discover a world of unparalleled luxury and exceptional service at the JW Marriott Los Angeles L.A. LIVE. With an impressive overall rating of 8.8, this hotel is truly a gem in the heart of Los Angeles, offering an unforgettable experience for discerning travelers. From the moment you step into the elegant lobby, you'll be greeted by a warm and attentive staff, whose performance has been rated at an impressive 8.8.
One of the standout features of this hotel is its exceptional facilities, which have been awarded a remarkable rating of 9.2. Whether you're looking to relax and unwind in the stunning rooftop pool, work up a sweat in the state-of-the-art fitness center, or indulge in a rejuvenating spa treatment, you'll find everything you need for a truly memorable stay. The hotel's commitment to cleanliness is evident throughout, with a rating of 9.2 for this aspect.
Located in the vibrant L.A. LIVE entertainment complex, this hotel boasts a prime location that has been rated at an impressive 9.3. From here, you'll have easy access to some of the city's most iconic landmarks, world-class dining, and exciting nightlife. Whether you're in town for business or pleasure, the JW Marriott Los Angeles L.A. LIVE is the perfect base for exploring all that the City of Angels has to offer. Book your stay today and experience the epitome of luxury and hospitality.
Exceptional9.0
Facilities
Exceptional9.2
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
In the event of an early departure, the property may charge you one night’s room and tax.
In the event of an early departure, the property may charge you one night’s room and tax.
Please note: - Four electric car charging stations at a cost USD 10.00 for 4 hours of charging are offered. Please contact JW Marriott Los Angeles L.A. LIVE for further information. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Upon early departure, an Early Departure Charge of one night's room and applicable tax applies.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
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Excellent
10 most recent verified ratings received by the property
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I chose this hotel for the purpose of watching an NBA game. It takes less than a 5-minute walk to the arena, and I can return safely even at late hours after the game. The train station and supermarket are about a 10-minute walk, so they are neither too close nor too far. If I walk for about 20 minutes, I can also reach Little Tokyo, and Uber arrives quickly, so I didn't have any trouble with sightseeing or transportation. The room was clean. The water pressure in the shower varied depending on the number of guests using it and the time of day, but it was generally acceptable, whether ordinary or strong. However, the fixed overhead shower, rather than a movable one, was a personal downside for me. As we stayed for four days as a family, I wished there was a laundry service, but there was none, only a dry cleaning service available. A microwave was delivered to our room upon request, which was helpful. In the gym, there were water, towels, and apples available for guests to take freely. The staff's response was neither good nor bad; they did their job adequately, but I felt there were few smiles or positive remarks. Occasionally, when I asked for something, some staff members seemed to sigh (probably those not in charge of that task), which made me feel a bit uncomfortable. Since we moved from the Disney area in Anaheim to the hotel, I may have felt this more strongly. On the first day, there was an incident where a small crack in the sink caused water to flood the floor while I was using it, but they promptly arranged for a room change, so it was resolved without issue. I’ve written a lot, but overall, I was satisfied as the location matched perfectly with the purpose of my trip.
There are serious issues with this hotel’s payment and refund process. Guests should carefully check whether resort fees and deposits are handled correctly after checkout. I stayed at this hotel for three nights late last year. Although I prepaid in full through Agoda, including the resort fee, the resort fee was charged again to my card on the first day of my stay. Agoda later confirmed that this was an incorrect charge and that the hotel stated it would be refunded after checkout. However, neither the resort fee nor the deposit was refunded for nearly a month. I only received the refund after repeatedly contacting Agoda and submitting my card transaction records for verification. During this entire process, JW Marriott provided no explanation for the delay and no apology. I contacted the hotel twice requesting clarification, but received no response. As a Marriott Bonvoy member, I am very disappointed that customers must actively chase refunds that should be processed automatically. I request the hotel’s official apology and a clear explanation for the delayed refund. Based on this experience, I would hesitate to stay here again.
I checked in around 16:30, and perhaps due to it being a weekday, it was not crowded and the check-in process was smooth. I requested a connecting room as a special request at the time of booking, but unfortunately, my wish was not granted, and I was assigned rooms that were far apart on the same floor. It was disappointing, but I understand that connecting rooms are limited, so it's unavoidable. The room was very clean, and there were no concerns regarding odors or stains. Wi-Fi requires the access code listed on the card received at check-in. I was able to watch YouTube without any issues. The location is excellent, right in front of Crypto.com Arena, making it very convenient for those attending NBA games. The next morning, I utilized the breakfast buffet. The variety of the menu was average, but the portion sizes, such as the bread, felt a bit large for Japanese people; the pancakes and French toast that were brought to me were too large to finish. Even when I gently declined, they kindly insisted that I should not hold back. There were also plenty of outlets, and I had no trouble charging my smartphone or camera.
Walking distance to peacock theatre / Crypto Staff is super nice Room is extremely clean with comfortable bed Will definitely stay there again in the future
530 meters to public transportation
Located in heart of Los Angeles (CA)
Currency exchange
Air conditioning
“Family trip”
I changed my accommodation from a hotel in Santa Monica to here to watch the Lakers' game. The lobby is spacious and clean, with very attentive staff. I requested a high floor and got a room on the 12th floor. The view from the window shows Crypto.com, creating a very bright atmosphere. It was only a 3-minute walk to the arena, making entry very easy. There are many restaurants around, and with a fair amount of foot traffic, I felt safe spending my time there. Since it was around the New Year, there was a large Christmas tree in the center of LA Live's square along with an ice skating rink, and there was a long line. I used Waymo to get to Central Market from here, but the pickup point was not at the hotel’s rotary; it was on the road in front of the Hyatt Hotel behind it. I reached my destination in less than 30 minutes. After the game, I found Ralph's about a 10-minute walk away and bought a lot of souvenirs, but the streets become less busy at night, so I thought going out alone might be risky. The hotel itself has a sense of luxury, is clean, and we were able to explore various attractions from here, spending time with family comfortably.