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Excellent



based on 1466 reviews
  • Cleanliness 9.1
  • Facilities 8.6
  • Location 8.5
  • Room comfort and quality 8.9
  • Service 9.0
  • Value for money 8.7
  • Food and dining 8.5
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Louise from Ireland
Couples
Deluxe 1 King or 2 Double
Stayed 2 nights in April 2015
Disappointing for the JW Marriott Brand
The room and the gym
The hotel was clearly understaffed. The tables at breakfast & at the lounge were dirty long after the previous customers had left. I really dislike the in-room check in procedure as I value my privacy. This should be offered as an option only. The spa/pool area was incredibly dirty & we did not use it at all. The gym was clean & well equipped. The breakfast was disappointing. There was no fresh juice, dilute only. I find this incredible when you can get amazing fresh juice from street vendors, why a 5 star hotel can't manage the same is beyond me. There were also no pork products available, this is not the case in a lot of the other hotels I have used in this country. I had an issue with money they had debited from my credit card without informing me. I contacted the hotel after we left & I got a rude email back from one of the managers telling me that I was informed. I escalated the issue & received a much more satisfactory response the second time. However, the initial e-mail on top of all the other issues we experienced during our stay means that we will never stay at this hotel again. The staff at the hotel are working very hard & were very friendly throughout our stay but they are clearly understaffed and under a lot of pressure.
Reviewed May 05, 2015

Poh from Singapore
Couples
Deluxe 1 King or 2 Double
Stayed 1 night in January 2015
value for money
clean
Reviewed April 26, 2015

Joko from Indonesia
Families with older children
Deluxe 1 King or 2 Double
Stayed 1 night in February 2015
One of best hotel in Medan
Clean , comfort, luxury
Very good
Reviewed April 18, 2015

Joko from Indonesia
Business travelers
Deluxe 1 King or 2 Double
Stayed 1 night in February 2015
Best Hotel in Medan
Clean, luxury, comfort
Very good
Reviewed April 18, 2015

Ming from Malaysia
Groups
Deluxe 1 King or 2 Double
Stayed 3 nights in April 2015
The only hotel I will stay in Medan
Bed, Cleanliness & Value For Money
Everything you expect in a 5 star hotel. Don't drink (alcohol) at the lounge, price is a killer.
Reviewed April 18, 2015

Johnny from Singapore
Business travelers
Deluxe 1 King or 2 Double
Stayed 1 night in April 2015
The hotel should have brochure printing .
Easy to travel
Reviewed April 13, 2015

Doris from Malaysia
Groups
Deluxe 1 King or 2 Double
Stayed 3 nights in November 2014
very highclass hotel
clean, big, comfortable
only lobby got wifi but very very bad line
Reviewed April 11, 2015

Hermanto from Indonesia
Couples
Deluxe 1 King or 2 Double
Stayed 1 night in April 2015
Good Hotel
good hotel
Reviewed April 06, 2015

Mira from Indonesia
Solo travelers
Deluxe 1 King or 2 Double
Stayed 2 nights in March 2015
Best choice in its class
Cleanliness, atmosphere, staff efficiency
Reviewed April 04, 2015

Amin from Indonesia
Families with older children
Deluxe 1 King or 2 Double
Stayed 4 nights in March 2015
Excellent hotel with reasonable rate
Big room with big bed, good maintained and good location
Excellent stay
Reviewed April 03, 2015


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