Recent customer comments

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Excellent



based on 1464 reviews
  • Cleanliness 9.1
  • Facilities 8.6
  • Location 8.5
  • Room comfort and quality 8.9
  • Service 9.0
  • Value for money 8.7
  • Food and dining 8.5
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Jessy from Indonesia
Business travelers
Deluxe 1 King or 2 Double
Stayed 3 nights in August 2015
excellent hotel
such a nice hotel, feels like home
Reviewed June 14, 2016

Christine from Singapore
Couples
Deluxe 1 King or 2 Double
Stayed 4 nights in May 2016
Can be better
The stay in JW Marriott Medan is good and yet not so good. The staff is very friendly and great customer service. The sad back is the travel desk. There isn't a travel desk service for the hotel guests. The car service arrangement is not reliable during changing shift. One of the concierge staff doing the wrong thing for asking money deposit in order to secure a car arrangement to Lake Toba. At the end, we wasted our effort to drive for 5 hours to Lake Toba and the driver was not willing to let us visit the island and then drive another 5 hours drive back to hotel. Other than this unhappy experience, the food is great at the cafe and the room is fantastic.
Reviewed May 31, 2016

Yohanna from Indonesia
Families with older children
Deluxe 1 King or 2 Double
Stayed 1 night in May 2016
Excellent Place-5Stars for everything
Always love to stay in here
Reviewed May 31, 2016

Azemi from Malaysia
Groups
Deluxe 1 King or 2 Double
Stayed 1 night in May 2016
Good stay
Good customer service
Reviewed May 26, 2016

yasser from Indonesia
Couples
Deluxe 1 King or 2 Double
Stayed 1 night in May 2016
Great hotel
Nice
Reviewed May 25, 2016

Tam from Malaysia
Business travelers
Deluxe 1 King or 2 Double
Stayed 1 night in March 2016
Fantastic Hotel!
Great breakfast and great room!
Reviewed May 22, 2016

Tjhang from Australia
Couples
Deluxe 1 King or 2 Double
Stayed 3 nights in May 2016
Lift and room key daily problem, aircond not cool, bed sheet not changed
Lift and room key keep having problem on daily basis. They keep claiming we put the key close to the phone. On the contrary, we always put it in our wallet. Air conditioner is not cool even after we reported and claimed it has been fixed. Bed sheet was not changed daily. Request of room amenities taken half hour and has to call them at least twice before being delivered. Overall a very disappointed stay. I have stayed in all 5 star hotel in Medan. The best, I still think is The Grand Aston.
Reviewed May 18, 2016

tjoeng from Indonesia
Couples
Deluxe 1 King or 2 Double
Stayed 3 nights in March 2016
Great location, good service, clean and spacious
Great location, good service, clean and spacious
Reviewed May 17, 2016

Wei from Malaysia
Couples
Executive Deluxe Larger
Stayed 2 nights in May 2016
Only 5 star hotel in Medan
THis is the best 5 star hotel in Medan. Hotel was clean and location was central. Security was very tight which is good in places like Indonesia. All taxis were being scanned and bags/goods have to be put through belt detector. Breakfast spread was good with lots of variety. Staff were friendly and helpful.
Reviewed May 16, 2016

Handoyo from Indonesia
Business travelers
Deluxe 1 King or 2 Double
Stayed 2 nights in May 2016
marriott standard never fail
as expected, clean room, comfortable bed, great breakfast. excellent location, good attentive staffs. real 5star std
Reviewed May 13, 2016


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