Almost Perfect”

I spent 3 nights in JWM and would like to share with you all my experience as below main points: 1. Room rate: I book via Agoda and got upgraded while check in by JWM with 2 upper grade from Deluxe Emerald Bay Twin to Emerald Bay Front Twin, which is fantastic for the first impression. 2. View, ambience and environment: nice private beach, beautiful gardens and excellent landscape, special the bay front view. 3. Room decor: totally attractive by the University Theme. I was staying in Visualle Arts and love the Indochine style. 4. Facilities and conditions: room facility is more than satisfied with every necessary and detailed equipment like bluetooth bed table JBL clock and speakers. Lamps and lights everywhere. Water provided abundantly. The minus point was only the Ceiling lambs near the bed were hung too low so easily to knock your forehead. - Swimming pool were all nice and amazing view with impressed decoration, also located just infront of the building. Minus points were: lack of service staff near by and the steps in the pool were in the black and same color with the bottom floor of the pool, so you could easily hurt your knee or feets. - Spa: excellent with great decoration (mushroom learning faculty) and very warm welcome as well as serving staff. - Gym: very modern and state of the art gym machines. Clean and quiet. 4. Entertainment: provided lots of activities. I tried Kayak and Boarding and feel so excited. Minus point that I have booked in advance but when I enter the Entertainment Zone (near the Shell Pool), there were many E staffs there but one male staff with uniform refused to assist me with the activities. Fortunately, other male staff names Hoang Khang proceed to assist me with both activities and the thumbs up for him, while thumbs down for the others. 5. F &B: tremendous breakfast buffet as one of the best in Asia, according to my experience compare the Eastin Bangkok and Marina Bay Sands Singapore. By variety of meal, the quality o

Wonderful stay at JW Marriott Emerald Bay Phu Quoc”

This is not a first time I stay at JW Marriott Emerald Bay Phu Quoc. I always a wondeful stay here!

The best hotel among I've experienced!”

I 've stayed at this hotel for 3 days with my mom and baby. When we arrived, staffs welcomed us with warmhearts. All the facilities and restaurants are so clean and nice and lots of staffs were managing gardens in the resort so hard. Swimming pool and connected beach were so clean and well-managed. Above all, we were so impressed by attitude and mind of the staffs. University Tour program was so exciting! And I would like thank staffs who saw us off and took a picture for us when we left. I wish to visit Marriot Phu Quoc again soon!

Not as good as expected”

Might be we were just unlucky as the wind was not in our favor. It caused a lot of rubbish landed on the resort's beach - "Bai Khem" which is considered as one of the best in the world. Furthermore both of the rooms had the smell of mold and we had to complain many times about our bathrooms. To be fair the beach's issue was out of their control but the room should not be like that as this is the highest rated hotel in Phu Quoc. However when we checked-out the hotel did apologize and gave us a compensation - 5 stars hotel service. We will try again in different month later and hopefully the beach will be better. Not recommended after the first experience but will see in the future.

Exceptional”

The property developer had destroyed the whole section of the forest to build the hotel. It's unethical and JW Marriott should abide by their Environmental code to not parternship with the property owner.

Absolute wonderful experience with a wrinkle”

The hotel itself bypasses all expectations. A truly wonderful experience - room, facilities, service and location are 5 star ++. Unfortunately, all is let down by F&B. Food is nothing short of a disaster. Over 6 nights we had one good dish because we persuaded the chef to prepare something different for us (they also did not charge...thanks). However, with the sole exception of breakfast the food was truly bad and on one occasion we ended up on the toilet for most of the night. Also, if you like Schweppes Tonic with your Gin, well, it may be on the menu but since the hotel signed an exclusive with Pepsi you can only have Everest Tonic - perfect if you like it sweet :-( For a truly 5 star hotel.....hmm. c'mon JW, I know you can do better. We are looking forward to going back...once the F&B gets sorted.

Overwhelming! Brilliant bartender, great cocktails”

The resort is marvelous with its incredible landscape, architecture and things that make great insta photos. Facilities are great but phone in room doesn't work, so we couldn't call the golf cart to pick us up when checkout. We were almost late for flight. Kinda unpleasant experience on our last day. The only best thing we had at the resort was the lovely female bartender - Phuong / Sunny at the Department of Chemistry bar. She is so lovely, friendly, honest. She knows exactly how to make a cocktail to our taste, and she is so fun to talk to. At first we just planned to have a drink and had no plan to eat dinner at the resort. Sunny was so lovely that we ended up spending the evening there with food and drinks. She is brilliant! Drinks are sooooo good too! Will definitely come back for her :))

Unique and luxurious resort ”

Staff are very attentive and all ready to serve the guests. They ensure you are well taken care of. Good experience to stay here if you wish to stay in and less option to go out. Location is extreme end of island but near cable car ride. Room facing ocean and pool is excellent. We Have accomplishment upgrade for our room. Very nice resort and must visit the bar for drinking in the evening. Food at Restaurant is average and over priced. So we dine at premium residences managed by Accor. So if your are accor member, do consider this option. Staff Service at Marriot is excellent! Only a little issue with luggage delay upon check in but the receptionist made a service recovery the next day with fruits platter. Appreciate the kindness and thoughtfulness. Thanks to staff and management of Marriot :)

Exceptional”

Grounds are spectacularly large, very interesting decor and themes. Staff very friendly and try their best. Beach is clean and beautiful, very welcoming resort. Spa service up to expectation. King bed is more a queen in size and kids playroom could do with better toys.

Excellent experience staying!!”

I have my girlfriend celebration. The staff answer my email patiently and nice. Provide me the best service. During the stay, staff is very friendly, passion, and treating me as VVIP. I love their altitude. Also, free upgrading of my room is quite surprising me and my gf. It is a good gift for us. The facility is good and giving us a good spending moment all the time. Restaurant provides delicious food and good service. But only there are many flies when we visited the red rum restaurant at second time. Suprisedly, the celebration night dining at beach is good experience, it gives us a good memory. Spa is also providing good quality and the service as well. Although weather is rainy all the time, but overally, we are still enjoying the trip at all. Overall : Me and my gf love this trip very very much.

New hotel still under construction. ”

- New hotel - great breakfast - lot of activities/class but should have more activities between 10am-3pm when the sun is hot and can't go out to swim - not a very big hotel and many areas still under construction - beach is very calm. Good for kids. But if you like waves, it doesn't have. - close to town - staff are very friendly and helpful - buggy sometimes take ages to wait for. - food is amazing good. Value for money - rented a car for 4 hours to visit bee farm, pearl farm, pepper farm, fresh seafood lunch at fish man village. Great experience. If you book through Agoda for this hotel, always be careful that you may pay higher price if you lock your booking too early. If you can cancel your booking, always check the latest price before the cancellation period.

One of the best!”

Amazing planning went into the design and layout of this fantastic resort (university). The resort is spacious and cleverly decorated, the beach is nestled into a beautiful cove with clean calm waters. The gym, water sports and other facilities are great. Food was great as was the chemistry bar with live music. Top this off with staff who are happy and friendly and whom have been trained very well. Really Impressed!

Exceptional”

Probably the best resort in Vietnam. Everything is almost perfect. Would love to come back in the future

A concept hotel designed for the Asian market”

In the words of the Deputy GM; this hotel was built for instagram. It's high on concept, but at the expense of longevity & has plumbing, mold & cracks to contend with already. Sadly the pools are in shadow by 3pm due to the position of the accommodation. The beach is beautiful but for us, too windy to use (a rare occurrence). Staff are charming and eager to please. They're still learning the art of 5 star service but are quick to remedy mistakes. Food is mixed. Breakfast delicious but the breakfast room is more akin with a crèche. Lunch can be slow but Red Rum & French & Co are good. Tempus fugit feels like a canteen as all large hotels struggle to achieve charm in their main dining area. The Chemistry lab is fun & a far nicer venue to eat in - but needs a bigger menu and its own kitchen. Room service was only 5/10 - nothing was replaced but once a call was made, things quickly rectified. All in all we were lucky to arrive in early days low occupancy & found corners to relax.

Exceptional”

Probably the best resort in Vietnam. Everything is almost perfect. Would love to come back in the future

Beautiful Hotel, Great Location, poor F&B”

Having heard so much about the hotel, the end result did not live up to the hype. Its a beautiful resort on a great beach but you have to chose the time to go carefully. My trip coincided with heavy winds making swimming in the sea impossible and the pool to cold to swim also. The F&B options for such a large resort and quite frankly well under average and the quality of the same less than average also.

Anniversary”

Bill Bensley is a real genius. His architecture's mind is amazing. We loved all the details of all the buildings. It sounds funny but we love all the bathroom's design. The breakfast buffet was amazing. You have to try the French toast and egg benedict (one of the best I've ever eaten). The beach was awesome (clean with silky sands). The staffs are very polite and tentative. We would give it a 10+ if the resort offered free shuttle from and back to the airport.

I had wonderful feeling with JW Marriott during my stay. ”

The resort is so nice with good facilities and very beautiful beach side. It's value for what I pay.

Best honeymoon stay ever”

Very instagramable resort, variety of food choice, excellent stay

Good place to stay but need something to be perfect and precise!”

In general, everything is good. the staff is very friendly and helpful. the sightseeing and facilities are very beautiful and modern. food is very delicious, fresh and they change everyday. However, if the resort could take care of small detail, they will be perfect. - Many resorts which have a lot of mosquitoes or something like that often prepare lotion for customers to avoid mosquitoes. The staff should introduce every activities of resort when the customer check in. On the last day when the customers are preparing to leave, the housekeeping should clean the room according to the schedule even when the cusstomers will check out at noon.