8.8

Excellent
12.2% this month
/10
(2,020 reviews)See what guests said
Highly rated by guests – 94% would recommend
Breakfast17
Beach13
Swimming Pool11
See map

8

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Phuket FantaSea 23.3 km
Patong Beach 30.1 km
Bangla Road 30.3 km
Jungceylon Shopping Center 30.4 km
Freedom Beach 32.4 km
Chaithararam Temple (Wat Chalong) 35.8 km
Karon Beach 35.8 km
Big Buddha Phuket 37.7 km
Kata Beach 38.4 km
Nai Harn Beach 43.3 km
Nearby landmarks
Turtle Village Shops & Cuisine 440 m
Mai Khao Plaza 650 m
C & Shell 820 m
Sai Kaew Beach 2.9 km
Mangrove forest trail 3.0 km
Tha Chat Chai Police Station 3.5 km
Mai Khao Beach 3.5 km
Flying Trapeze Phuket Adventure KidzSole 3.7 km
Corner market 3.8 km
Sarasin Bridge 3.9 km
JW Marriott Phuket Resort & Spa SHA Plus +

"We were looking for a place to relax and have a good family holiday, this was the perfect place!."

Deepa - May 10, 2022
Deluxe, Guest room, 1 King, Garden view, Balcony - Guestroom JW Marriott Phuket Resort & Spa SHA Plus +
Lobby JW Marriott Phuket Resort & Spa SHA Plus +
Lobby JW Marriott Phuket Resort & Spa SHA Plus +
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Removed from saved list

Newly renovated

JW Marriott Phuket Resort & Spa SHA Plus +

231 Moo 3, Mai Khao, Phuket, Thailand, 83110 - See map

In addition to the standard of SHA Plus, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Mai Khao part of Phuket, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Bangla Road. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Attention

This property is in high demand!

4 travelers have booked today.

SHA Plus Certified

More than 70% of SHA-certified establishment employees have been vaccinated.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Value for money8.4
Distance to city center45 km
Location rating8.0
Nearest airportPhuket International Airport (HKT)
Distance to airport6.3 km

Rooms available at JW Marriott Phuket Resort & Spa SHA Plus +

Excellent
Room comfort & quality

9

Luxury Ocean Front Suite, 1 Bedroom Suite, 1 King
...
  • Room size: 187 m²/2013 ft²
  • Ocean view
  • 1 king bed
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The JW Royal Villa, 2 Bedroom Villa, Oceanfront
...
  • Ocean view
  • Balcony/terrace
  • 1 king bed or 1 king bed
Enter dates to see prices
Deluxe Garden Seaview, Guest room, 2 Double, Balcony
...
  • Room size: 51 m²/549 ft²
  • Sea view
  • 1 futon and 1 king bed or 1...
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Deluxe Garden Seaview, Guest room, 1 King, Partial sea view
...
  • Room size: 51 m²/549 ft²
  • Sea view
  • 1 king bed
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Grande Terrace, Guest room, 1 King, Garden view
...
  • Room size: 63 m²/678 ft²
  • Garden view
  • 1 king bed or 2 double beds
Enter dates to see prices
Grande Terrace, Guest room, 2 Double, Garden view
...
  • Room size: 63 m²/678 ft²
  • Garden view
  • 2 double beds
Enter dates to see prices
Deluxe, Guest room, 1 King, Garden view, Balcony
...
  • Room size: 51 m²/549 ft²
  • Garden view
  • 1 king bed or 2 double beds
Enter dates to see prices
Grande Premium PoolAccess, Guest room, 1 King, Pool view
...
  • Room size: 63 m²/678 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Deluxe, Guest room, 2 Double, Garden view, Balcony
...
  • Room size: 51 m²/549 ft²
  • Garden view
  • 2 queen beds
Enter dates to see prices
Grande Premium PoolAccess, Guest room, 2 Double, Pool view
...
  • Room size: 63 m²/678 ft²
  • Pool view
  • 2 double beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at JW Marriott Phuket Resort & Spa SHA Plus +?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to JW Marriott Phuket Resort & Spa SHA Plus +?

JW Marriott Phuket Resort & Spa SHA Plus + is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 1550 THB. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at JW Marriott Phuket Resort & Spa SHA Plus + also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, JW Marriott Phuket Resort & Spa SHA Plus + has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Phuket with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at JW Marriott Phuket Resort & Spa SHA Plus +?

Start your mornings right, with the continental and buffet breakfast options offered at JW Marriott Phuket Resort & Spa SHA Plus +. Adults can enjoy breakfast offered with an additional charge of 1000 THB if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at JW Marriott Phuket Resort & Spa SHA Plus +?

JW Marriott Phuket Resort & Spa SHA Plus + features 6 on-site restaurants for your dining convenience. Light meal like coffee or tea is served using only quality ingredients.

Can special events be hosted at JW Marriott Phuket Resort & Spa SHA Plus +?

Small or intimate events like birthday parties can also be accomodated.

What is the smoking policy at JW Marriott Phuket Resort & Spa SHA Plus +?

JW Marriott Phuket Resort & Spa SHA Plus + does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby JW Marriott Phuket Resort & Spa SHA Plus +?

Restaurants including Siam Deli, Cucina and Marriott Cafe are popular in JW Marriott Phuket Resort & Spa SHA Plus +’s neighborhood which is known as Mai Khao.

What popular shopping places are close to JW Marriott Phuket Resort & Spa SHA Plus +?

Shopping options in JW Marriott Phuket Resort & Spa SHA Plus +’s Mai Khao neighborhood include Turtle Village Shops & Cuisine and Mai Khao Plaza.

What are popular attractions near JW Marriott Phuket Resort & Spa SHA Plus +?

JW Marriott Phuket Resort & Spa SHA Plus +’s location in the Mai Khao neighborhood makes it close to famous attractions including Splash Jungle Water Park and Mangrove forest trail.

What popular beaches are close to JW Marriott Phuket Resort & Spa SHA Plus +?

JW Marriott Phuket Resort & Spa SHA Plus +’s Mai Khao neighborhood also includes Mai Khao Beach and Sai Kaew Beach.

What popular natural sightseeing spots are close to JW Marriott Phuket Resort & Spa SHA Plus +?

JW Marriott Phuket Resort & Spa SHA Plus +’s nearby natural sights include Soi Dog Foundation located in the same Mai Khao area.

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Explore the neighborhood

What people love about JW Marriott Phuket Resort & Spa SHA Plus +

  • 9.6

    Exceptional

    "We were looking for a place to relax and have a good family holiday, this was the perfect place!."

    Deepa

    |

    May 10, 2022

  • 9.6

    Exceptional
    Staff 

    "The staff were warm and friendly, the resort has a rustic feel which was unique and beautiful."

    Deepa

    |

    May 10, 2022

  • 9.6

    Exceptional

    "It was very easy to get in to a bugee car and be dropped off to the neighbouring resort's restaurants."

    Deepa

    |

    May 10, 2022

Overall rating:

8.8

Excellent
2,020 reviews
Cleanliness
9.1
Facilities
9.1
Location
8.0
Read all reviews >
What travelers say they love:
Secluded, very well maintained despite the age of the proper...
Jayanth from Singapore
Family with young children
More about JW Marriott Phuket Resort & Spa SHA Plus +

More about JW Marriott Phuket Resort & Spa SHA Plus +

JW Marriott Phuket Resort & Spa SHA Plus +

Find yourself in a truly relaxing place and fulfill yourself with all that Phuket has, with a refreshing stay at JW Marriott Phuket Resort & Spa SHA Plus +.
All offerings provided by JW Marriott Phuket Resort & Spa SHA Plus + help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Phuket is made even more convenient with the taxi, car hire and shuttle services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the JW Marriott Phuket Resort & Spa SHA Plus +. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at JW Marriott Phuket Resort & Spa SHA Plus +. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Every stay is a new experience with various interesting room layout options at JW Marriott Phuket Resort & Spa SHA Plus +, including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at JW Marriott Phuket Resort & Spa SHA Plus +. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
A day in will be as fun as a day out with ranges of recreational activities offered at JW Marriott Phuket Resort & Spa SHA Plus +. A beach that's accessible right from the hotel puts you close to the ocean during your stay. A relaxing end to every day is possible with a visit to the massage, hot tub, salon, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool.
At JW Marriott Phuket Resort & Spa SHA Plus +, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Beat the hot weather with cooling water activities like snorkeling and non-motorized water sports. Enjoy some water sports with watersports equipment rentals and canoes provided by JW Marriott Phuket Resort & Spa SHA Plus +.
Challenge your travel group members or other guests to competitive fun, with the hotel's ping-pong table, yoga room and tennis court. Family time on relaxed evenings is easy with the hotel's games room. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.

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Amenities and facilities
Exceptional
Facilities

9.1

Most talked about facilities

Swimming Pool

55 mentions

Food & Dining

54 mentions

Breakfast

47 mentions

Beach

34 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • German
  • Japanese
  • Korean
  • Russian
  • Spanish
  • Thai

Outdoor

  • Bicycles

Accessibility

  • Accessibility for all meeting spaces
  • Accessible concierge desk
  • Accessible entrance to all on-site swimming pool
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Adjustable height hand-held shower wand all rooms
  • Alarm clock telephone ringers in all rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in some public hallways
  • Bathtub grab bars in all rooms
  • Close-caption TV
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Entrance to on-site spa
  • Lever handles on all guest room doors
  • Lowered view ports in some guest room doors
  • Main entrance
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Parking spaces for cars self-parking facility
  • Roll-in shower in all rooms
  • Room and suites access through exterior corridor
  • Room windows that open
  • Safety chains and/or latches on all guest doors
  • Self-closing doors on all guest rooms and suites
  • Van parking self-parking facility
  • View ports in all guest room and suites doors
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways
  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Canoeing
  • Diving
  • Fitness center
  • Game room
  • Garden
  • Hot tub
  • Massage
  • On-site entertainment
  • Pool with view
  • Private beach
  • Sauna
  • Snorkeling
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours
  • Watersport equipment rentals
  • Water sports (non-motorized)
  • Wind surfing
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Infirmary
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Access

  • Buzzer/wireless intercom
  • CCTV in common areas
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Balcony/terrace
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Carbon monoxide detector
  • Closet
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • Roll-in shower
  • Satellite/cable channels
  • Separate shower/bathtub
  • Shower
  • Slippers
  • Smoke detector
  • Soundproofing
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Umbrella
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Full English/Irish
  • Buffet
Restaurants on site

Cucina

  • Cuisine: Italian
  • Menu: Buffet

Andaman Grill

  • Cuisine: Steakhouse
  • Menu: A-la-carte

Ginja Taste

  • Cuisine: Thai
  • Menu: A-la-carte

Siam Deli

  • Cuisine: International
  • Menu: A-la-carte

JW Café

  • Cuisine: International
  • Menu: Buffet, A-la-carte

Benihana

  • Cuisine: Japanese
  • Menu: A-la-carte
Location
231 Moo 3, Mai Khao, Phuket, Thailand, 83110
Excellent
Location

8

Airports

  • Phuket International Airport (HKT)
    6.3 km
  • Krabi International Airport (KBV)
    76.1 km

Hospital or clinic

  • C & Shell
    820 m

Shopping

  • Turtle Village Shops & Cuisine
    440 m

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Phuket FantaSea
    23.3 km
  • Patong Beach
    30.1 km
  • Bangla Road
    30.3 km
  • Jungceylon Shopping Center
    30.4 km
  • Freedom Beach
    32.4 km
  • Chaithararam Temple (Wat Chalong)
    35.8 km
  • Karon Beach
    35.8 km
  • Big Buddha Phuket
    37.7 km
  • Kata Beach
    38.4 km
  • Nai Harn Beach
    43.3 km

Nearby landmarks

  • Turtle Village Shops & Cuisine
    440 m
  • Mai Khao Plaza
    650 m
  • C & Shell
    820 m
  • Sai Kaew Beach
    2.9 km
  • Mangrove forest trail
    3.0 km
  • Tha Chat Chai Police Station
    3.5 km
  • Mai Khao Beach
    3.5 km
  • Flying Trapeze Phuket Adventure KidzSole
    3.7 km
  • Corner market
    3.8 km
  • Sarasin Bridge
    3.9 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The room rates are based on single or double occupancy. Charges apply to additional guests.
  • Children under 6 years old will receive breakfast free of charge.
  • Children 6-12 years old will be charged THB 501 for breakfast per day.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee1550 THB
  • Distance from city center45 km
  • Travel time to airport (minutes)20

Extras

  • Breakfast charge (unless included in room price)1000 THB

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges5
  • Number of floors3
  • Number of restaurants6
  • Number of rooms 262
  • Room voltage220
  • Year property opened2001
  • Most recent renovation2021

Parking

  • Daily parking fee0 THB
Property announcements

If your booking is within the Phuket Sandbox or Test & Go program, you will need to directly contact the property for further arrangements. The property’s email address can be found on your booking confirmation or when viewing your booking on the Agoda website or app, or connect with the property using our Agoda chat. When you first contact the property, please provide:
1. A statement that your booking is a Phuket Sandbox or Test & Go booking.
2. Full names and flight details for each guest.
3. Whether this booking is for your first stay during this trip.

Reviews of JW Marriott Phuket Resort & Spa SHA Plus + from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness9.1
Facilities9.1
Location8.0
Room comfort and quality9.0
Service9.1
Value for money8.4
High score for Phuket
Rating
9+ Exceptional (418)
8-9 Excellent (264)
7-8 Very Good (162)
6-7 Good (64)
<6 Below Expectation (48)
Time of the year
Mar - May (206)
Jun - Aug (308)
Sep - Nov (256)
Dec - Feb (186)
All guests (1,252)
All room types
All languages

Show reviews that mention 

Showing 956 verified guest comments
12345
9.7
Exceptional
Jimmy from United States
Family with young children
Stayed 1 night in May 2014

Another Awesome Stay at JW Marriott Phuket”

Awesome rooms with beautiful gardens and excellent service

Our vacation was a two part-the first was our initial stay where my wife arrived by herself with our two children via rental car from Andamann Car Rentals. My wife paid ~$119 USD for garden room and got a complimentary upgrade on top of that. Children loved the rooms and complimentary breakfast which they stated was good enough. Plenty of selection for the discerning eater and plenty of activities at the kids center for 3 and 6 yrs old kids. We have stayed numerous times mostly in the vacation club side. This was our first time on JW side of hotel. We couldn't complain as the quality of the JW is matchless. The second half of trip we stayed 2 weeks on the Marriott Phuket Beach club side (rm 3343) of Marriott at Mai Khao beach. Its the standard two bedroom villa which holds 6 adults. We love the old thai style architecture compared to the Marriott Mai Khao beach side which is more modern. Hotel is starting to show its age but nevertheless it was another stay for the record books. We used the kids center a lot this time as we had two kids 3 and 6 with us. Lots of different activities for them to do. In addition, ate a number of times at Turtle village (Swensen ice cream, Thai Express and Coffee club). JW/Phuket beach club have a shuttle that goes between turtle and resort every 15 minutes. There was a bunch of street vendors outside of turtle to buy food like deep fried bananas, coffee, etc. As far as service at the Marriott it was excellent. We had an issue when a vendor for our boat trip tried to deliver our trip video to the wrong room. The Marriott sent a representative to our room to help retrieve our video from the other room which was a nice gesture. We used the concierge to book a trip to James Bond island, etc and it was wonderful. I can't say enough about the JW here as the management and experience was memorable.

Reviewed May 27, 2014

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10.0
Exceptional
Hiona from Australia
Couple
Stayed 1 night in November 2013

Fantastic and relaxing stay”

Service, gardens and location

This was our third visit to the JW Marriott Phuket Resort & Spa in the past 5 years and we were so pleasantly surprised to see that the exceptional standards of the hotel in terms of service and general upkeep were still as high as before. As one of the older hotels in the area, the JW Marriott is well-established - there is a little wear & tear but it does not detract from the beauty of the hotel and its surrounds. The gardens are absolutely spectacular and such a treat to walk through. The facilities on-site are varied and suitable for all-types of travellers; couples, solo, families and business. There is plenty of choice for food from the various restaurants and, even though you are paying resort prices, the service and quality of food is of a high-standard. The hotel offers a multitude of activities for guests to participate in each day, as well having a state-of-the-art fitness centre. tennis courts and bicycles for guests to use. If all of the above is not enough, there is the Mandara Spa which is absolutely world class. We have had the privilege of visiting a multitude of day spas across the globe and this is a favourite. The treatments are heavenly and really what everyone deserves to enjoy when they are holidaying in paradise. In close proximity to the airport and easily accessible for day trips and the like, there's really no reason to stay anywhere else. We'll definitely be returning as soon as we can.

Reviewed November 25, 2013

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9.7
Exceptional
Mark from New Zealand
Family with young children
Stayed 2 nights in October 2014

JW Marriott is fantastic”

Food, food again and staff

I strongly believe you get what you pay for. We had 5 previous nights at another resort, which was abysmal in comparison to the JW Marriott. The food choice was vast and the food exceptional. There is food to suit everyone's taste, the top end restaurants there aren't cheap but on world standards I believe it is well priced for what you get. The staff, right down to the grounds people, were friendly and just happy to say hello. We have a 1 year old, and all the staff just wanted to hold and play with our child. Rooms where great, I just wish there was an option of a separate lounge, so that when baby goes to sleep mum and dad can stay awake. There is however a 2 bedroom villa which we would consider staying at next time. It's not cheap. (This is the JW Marriott I'm talking about here, there are three Marriott options at this resort within 500m of each other) There is the option of the Marriott vacation club apartments which come fully equipped with a kitchen and washer. These apartments are normally reserved for Vacation timeshare members, but after looking online you can get them when they are not so busy. Facilities where fantastic and well maintained. There is nothing worse than staying at a 5 star hotel, and finding out that the $600 USD a night room you got for $190 USD, is run down. Not so for the JW Marriott. There was just not enough time on our three nights to get around the entire resort and enjoy it. We are already planning our next trip back. I'm summary, if you want to get away from some of the other so called resorts over run by certain ethnic groups and wish to enjoy your fine dining experience, quality of resort and over all friendliness of the staff then this is the resort for you. If your budget doesn't extend to spending a little more than normal and enjoying yourself then this is not the place for you. (Oil massage $4500 Bhat, but for the surroundings it's worth it every once in a while I think)

Reviewed November 04, 2014

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9.0
Exceptional
Derek from United States
Family with young children
Stayed 2 nights in July 2015

Great long weekend getaway”

Siam Deli, Children's pool, Service

We had a short but excellent stay at the JW Marriott Phuket Resort & Spa. We had been to Krabi (nearby Phuket) before and so had experienced many of the things that are unique to this part of coastal Thailand. So we were happy to spend all of our three days on the resort grounds, including the private beach. The sea was too choppy for swimming, but provides an amazing backdrop for sunsets, and the beach is clean and not crowded. The JW Marriott's pools overlook the sea as well, and cater to all types of interests (e.g., shallow areas for babies, slide for kids, progressively deeper sections for those who want to swim, and a swim up bar). The best part of our stay might be the food-- we did not try the higher end dinner restaurants, mostly because we were happy with the offerings at the Siam Deli. The baked goods stood out in particular, and most were featured at the breakfast buffet each morning. Finally, the kids' club was a nice option to get our two kids (5 and 2 y.o.) out of the sun but still out of the hotel room.

Reviewed July 09, 2015

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9.0
Exceptional
Soo from South Korea
Family with young children
Stayed 4 nights in July 2015

great resort but too far from everywhere”

breakfast, kids club, cleanliness

We stayed for 4 nights at JW Marriott Phuket. Overall it's a great resort with 5-star facilities and very nice tropical environment. All the staffs were very friendly and helpful during my stay, providing everything I asked for (even a plaster for my child's small injury on her foot). My favorite was the kids club! They managed it very clean and provided free/paid programs everyday for the kids to enjoy. My child took Thai dessert making, girls hair studio, and sea shell fossil making and she just loved all those activities so much. It was fortunate that they provide such programs for kids as the weather wasn't so friendly for beach activities during my stay. It rained most of the times due to monsoon season. The only downside is the location. It's basically far from everywhere (except the airport). No tourist attractions, nearby restaurants whatsoever. We just had to have our meal at the hotel all the time. The hotel has many selection of food from Thai cuisine to Japanese, Italian, etc. but pricey!! It takes about 45 min to downtown but it wasn't easy for us to take a day trip far from the hotel since we had a 6-months old baby. So basically we didn't really go to Phuket but JW Marriott resort only. If you wish to explore the city this hotel is not recommended. But as for the hotel itself it's worth to stay.

Reviewed July 25, 2015

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8.7
Excellent
Susan from Australia
Couple
Stayed 5 nights in October 2008

Not quite up to expectation”

Lovely gardens, great pools, great view from room, very friendly staff, very good service, the little extras such as fruit bowl each day, bath salts, towel animals
Too family/children oriented, a long way from anywhere, food was even more expensive than expected

We stayed in the latter half of October 2008 in a deluxe sea view room (South wing). After reading other traveller reviews we decided to spend the second half of our holiday at the JW Marriott. The purpose was to spend time in Patong Beach and do lots of activities and then chill out at Mai Khao. In hindsight we should've done it the other way around. The hotel is a long way from anything (other than the airport) which we saw as a positive to be isolated and relax. Having to spend pretty much all of our time in the resort we expected that when they say there is a "children free pool" or "children must always be supervised" or "no inflatable toys" they mean it and enforce it. We went there to specifically get away from children to have a quite relaxing time. In this sense the hotel was a long way from living up to expectation. In all fairness we had researched and knew the food would be expensive, unfortunately the decline in the world economy resulted in bad exchange rates and almost an extra 25% in cost (fortunately we had been able to book the hotel well in advance). This meant a burger at the "cafe" was about $20 AUD and not that good. All of the staff were exceptionally friendly and service to match. Even the house keeping staff were helpful and happy to provide extra bottled water each day on request. A buffet breakfast was included in our room rate and had plenty of variety. Eggs were cooked on the spot to your liking - boiled, poached, fried, scrambled or omelette. We had room service a couple of times and the food was always reasonably timely, very nice and good quality. We ate at the "Thai" restaurant on our last night and the food was fantastic. We stayed for 5 nights, probably 3 would've been enough. Tried a massage treatment at the spa, very enjoyable but expensive as are most day spas. Would we go back again? Possibly, depending on what we wanted to get out of our stay. This time round we were very disappointed with the non enforce

Reviewed November 19, 2008

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9.0
Exceptional
Alphard from Philippines
Group
Stayed 2 nights in June 2014

Best hotel to date!”

Friendly staff, gorgeous beach and hotel, and high-speed internet!

A close friend recommended JW Marriott Phuket, her comments were really positive. When we transffered from Patong to Mai Khao we were impressed with what the hotel has to offer. Just the mere thought of the looking at the surroundings is a treat itself, the staff were really friendly and accommodating, and the rooms and facilities were really luxurious. All in all, it was a trip worth remembering. We had a blast staying in the hotel. This ended up extending our stay. Will definitely be back for more awesome vacations!

Reviewed June 22, 2014

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9.0
Exceptional
Leah from Australia
Couple
Stayed 5 nights in August 2008

Heaven on Earth!! ”

Everything was amazing! The most sensational pools, gardens, rooms, activities, staff. I could not have imagined a better resort!
The food and beverages were a little more expensive than we had anticipated.

The JW Marriott resort and spa in Phuket was the most amazing resort we have ever stayed at. The gardens and pools were sensational and the rooms were extremely well appointed. The staff left us wanting for nothing. They were always there with a towel or a drink before you even asked for one. They anticipated our every need. The resident elephants were certainly a highlight of our stay, as was the fabulous breakfast put on every morning at Cucina restaurant. The hotel is extremely large, but we always felt like we were the only guests there. The only down side for us was that the food/dining was a little more expensive than we had anticipated and the hotel was very isolated (an hour from Patong - which for me was a good thing)- so dining off premises was made very difficult. However, we will definitely return to this hotel as expensive or not - it was worth every penny. I will be counting down the days until then!

Reviewed August 26, 2008

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10.0
Exceptional
Norman from Canada
Family with teens
Stayed 4 nights in July 2010

Still My Idea of Paradise”

Wonderful natural and hotel setting, very good food, typical Thai hospitality
Far from Phuket, cost of hotel transportation

Though we travel extensively for business and pleasure, the JW Marriott Phuket has always held a special place in our hearts. It is located in a beautiful, peaceful, natural setting, complimented by the design of the facility. As with our first stay, our time there was a welcome change from the hustle, and getting hustled, of Bangkok. I agree with other reviewers who comment that the cost of the food is the same as North America but people know it is a Marriott when they decide to stay there! Again, we agree with other comments about the extremely high cost of the hotel shuttle which I consider gouging.

Reviewed August 04, 2010

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9.2
Exceptional
Jisong from South Korea
Family with teens
Deluxe, Guest room, 1 King, Garden view, Balcony
Stayed 2 nights in August 2018

Perfect as Always”

If you want some pampering then you came to the right place. You'll find everything you need right on the premises. They have programs to keep kids and adults occupied all throughout the week. If you venture a bit outside the hotel gates toward the main road, you'll find a convenience store that holds everything that siam deli/hotel convenience store does not. However, if you are looking to explore the island I would recommend choosing a hotel in the Patong area as it is closer to all of the main attractions. I usually book 3 hotels: 1 in Patong to go shop/explore Phuket, 1 in Phi Phi for the beautiful sea, and JW Marriott Phuket at the very end (we don't like to stay in one place for too long).

Reviewed October 03, 2018

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10.0
Exceptional
Geri from United States
Solo traveler
Stayed 2 nights in October 2008

Beach Jungle Paradise”

The immediate surroundings --the foliage, fauna and extraordinary landscapes, waterfalls and ponds left me breathless. An then there's the beach!
I personally found the restaurants a bit on the expensive side. And the spa a little out of my reach at $200 for a 90 minute treatment.

From the initial greeting with the orchid/palm necklace and refreshing mint drink served upon moment upon arrival, I knew I was in for a pampering. The service was sublime during my stay. And an upgraded room to boot! The rooms were exemplary and the accoutrement --fresh fruits, bath salts and 'spirit room' were unexpected and so appreciated! The three pools seemed to have their own personality --the colors of the water and the profile of people who selected to relax at each of them. I so enjoyed the variety of restaurants and the option to visit The Siam Deli open 24/7. This place is fabulous. I can tell you I most certainly with be back and have been so impressed that I have been recommending JW Marriott, Phuket to everyone. Thanks for a most memorable, luxurious experience! Sincerely, Geri Arnais

Reviewed October 22, 2008

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10.0
Exceptional
Andrew from Australia
Couple
Stayed 7 nights in March 2017

Exceptional”

My husband and I met our son and his family of three children under 10 at JW Marriott Phuket. Our grandson has a severe food allergy - the staff at every bar and restaurant knew of this and could not have been more helpful. The Fitness Centre Team especially Sharon, Cake and Bank were so obliging and helpful teaching mid 60 year olds yoga, stretching and balance activities with care and diligence. The children's activities, the beach activities, the cycling, the wonderful restaurants especially Kabuki and Cucina - all so good. The staff, from the gardeners, the cleaning staff, front of hotel staff - everyone was welcoming, polite and helpful.

Reviewed April 11, 2017

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8.3
Excellent
Peter from Australia
Couple
Stayed 1 night in March 2014

5* beach resort, handy to airport, far from town ”

Beach, Rooms, Gardens

Stayed at JW Marriott as Mai Khao was closest beach area to the airport. Luxury hotel over large grounds with nice gardens and décor. Rooms where large and in good condition as was the bathroom. This is more of a family hotel, lots of pools and activities to keep the family amused. The beach, when we went [MARCH] was very clean and the water was blue. I have heard that it can get very dirty at certain times of the year, but it was pristine for us. Closish to airport (20minutes) and our trips to/from experienced no traffic. Far from Patong and Phuket City in terms of time. We stayed in Patong earlier and its at least an hour in traffic from there. But overall, satisfied with the JW Marriott

Reviewed March 27, 2014

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9.7
Exceptional
Joshua from United States
Couple
Stayed 3 nights in November 2010

Spectacular Resort”

Great amenities, clean, nice rooms, good food
far from other Patong Beach and the City of Phuket

My wife and I loved our stay at the JW Marriott. We have stayed at several resorts over the years and this instantly became one of our favorites. The location, design, and amenities provide ultimate comfort and relaxation. The staff was extremely friendly and very attentive. The pools, restaurants, and exercise facility were all excellent. I was worried about being far from many of the other attractions at Phuket but found myself loving the resort and preferring it over the other locations we visited. We loved it so much we decided to stay an additional 3 days.

Reviewed November 16, 2010

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10.0
Exceptional
YEUNG
Couple
Stayed 3 nights in August 2011

Gorgeous hotel, sincere and thoughtful staff”

Food, service, beach

I stayed there for 3 nights. It was rain season and it did rain every day during my stay. But just hanging around in the resort was very relaxing. Room was standard for a resort but still very nice. You will be happy to see the little towel dolls prepared by the room attendant each time you walk in the room. And the attendant Pong was the best i had ever met. Staff there was well-trained, helpful and always wore a cheerful smile. Toilet was blocked at a night, quite unplesant. Staff came and fix it quickly. They were plenty choices of restaurants. Cucina and Ginja were good. A drink at the poolside Salsa Cafe was just amazing. Pools and the Mai Khao beach was of walkable distance. Don't miss the Thai massage at the little hut by the beach. Wife would be free if you were a member of Marriott Award (free joining). You'd love it from the first step into the resort.

Reviewed September 02, 2011

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9.7
Exceptional
Thomas from Indonesia
Family with teens
Stayed 2 nights in March 2012

Very Good Hotel”

Room is very good (large), swimming pool is excellent, and breakfast is also excellent

JW Marriott is a choice if you choose to relax in the hotel and not going anywhere. The hotel is located in the north of Phuket, which is vary far from the attraction which is mainly in the southern part of the island. However, this hotel has an excellent room, swimming pool and other facility that we can enjoy. The beach however has a rather big waves, but we still enjoy swimming in the beach. Breakfast is also excellent with a lot of variety (including Dim Sum, which my children really enjoy).

Reviewed March 28, 2012

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8.3
Excellent
Julia from United States
Family with young children
Stayed 2 nights in October 2011

Another great stay at the Marriott”

Children's pool

this is our umpteenth stay at the jw marriott. we got 2 deluxe rooms and then upgraded when we got there because we needed adjoining rooms. lovely rooms as usual. the food this time around wasn't as good as our last stay. we had a thai dinner at the restaurant at mai khao near marriott beach club, and it was a major disappointment. last time (in feb) we had a wonderful dinner at marriott cafe and ginja. both were closed for a private function during our stay. in any case, poolside burgers and thai food were still good. we got room service a few times. overall, any family with children should stay at the marriott. the swimming pool wiht the slide is a major hit.

Reviewed October 31, 2011

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8.7
Excellent
Sau from Malaysia
Couple
Stayed 4 nights in December 2011

Great place to relax in phuket”

Great service, relaxing environment, value for money

The resort offers a great place to escape the hustle and bustle of Phuket without giving up the access to the famous attractions there. The resort is located in the quiet beach of Mai Khao which is about an hour away by road from Patong. The resort provides great facilities including a good selection of restaurants, well equipped gym, excellent spa and a great swimming pool not to mention the private and quiet beach access making it unnecessary to leave the resort during the stay there. The service levels is exceptional and consistent with what you would expect from a 5 star resort. On a whole, this is an excellent place to stay in Phuket if you do not need regular access to the tourist hot spots.

Reviewed December 24, 2011

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9.0
Exceptional
Daniel from Norway
Couple
Stayed 3 nights in February 2010

5 star, full service resort”

Friendly staff, grounds, gardens, pools, restaurants, quiet location.
No WIFI in rooms, expensive food and spa.

JW Marriott is a big resort located only 15 min from the airport: three swimming pools, award winning italian food, steakhouse, fine Japanese and Chinese restaurants, spa, fitness centre, exellent breakfast buffet. Great variety of activities for children. By the pools they served ice cold water frequently, lovely on a hot sunny day :-) The beach is looking nice, but it's steep and no good for swimming.

Reviewed February 24, 2010

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10.0
Exceptional
tracey from Australia
Family with teens
Stayed 2 nights in July 2009

Heaven”

It was the best hotel stay our family has ever experienced,sheer opulance. The service from every person in the resort was fantastic, breakfast to die for! Counting the days to get back there!
No cons, to good to be true!

The jw Marriott was the most awsome resort we have ever been to. The service was impecable, pool staff could not do enough for you, iced water fresh towels anything you need in seconds! Golf buggies around the resort, again all the guys smile and nothing to much trouble. The décor and gardens are to die for, everywhere you look are absolutly beautiful, you seriously feel like you are on cloud nine! The Siam deli was also again fantastic all the fresh Danishes you could ask for, we also had dinner there. And was very reasonable. Happy hour at the blue bar was awsome again, service faultless. All the staff from reception to the house cleaners where lovely. Do yourself a favour and just go there! Perfect place to get away from all the hustle of patong!

Reviewed July 13, 2009

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