Excellent 8.6
Based on 822 reviews

Recent customer comments

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Excellent



based on 822 reviews
  • Cleanliness 8.8
  • Facilities 8.7
  • Location 8.8
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for money 8.2
  • Food/Dining 8.3
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jesper from Denmark
Business traveler
Studio Larger 1 King City or Pool view
Stayed one night in June 2015
All right stay
Service, location but old run down hotel
Allright, one night only... not a 5 star
Reviewed October 11, 2015

Triny from Indonesia
Business traveler
Deluxe Premium 1 King or 2 Twins
Stayed one night in October 2015
clean and comfortable
fresh fruit and juice at breakfast, comfortable pillows of all size and tenderness, clean and friendly hotel
I enjoyed my stay andi shall return
Reviewed October 09, 2015

Tuong from Vietnam
Couple
Deluxe Premium 1 King or 2 Twins
Stayed 2 nights in April 2015
Very old hotel, not JW standard
good price, really good Japanese restaurant in the hotel
Reviewed October 08, 2015

Andri from Indonesia
Couple
Deluxe Premium 1 King or 2 Twins
Stayed one night in February 2015
a little old but still marriott
location, cleanliness, big room
Reviewed October 08, 2015

chairusli from Indonesia
Group
Deluxe Premium 1 King or 2 Twins
Stayed one night in September 2015
Best hotel
Clean,comfort,service
Very comfortable and enjoy
Reviewed October 01, 2015

Adi from Indonesia
Business traveler
Deluxe Premium 1 King or 2 Twins
Stayed one night in September 2015
5 star hotel at a very affordable price
Spacious room, nice classic decor, quality breakfast
Have returned many times to Marriott on my visit to Surabaya. The hotel is old but very well maintained. Smell of old carpet in room. Other than that, this hotel has high standard. Staffs are very attentive, friendly and helpful. Breakfast quality is best among surrounding hotels. Shuttle to Tunjungan Mall is provided for free.
Reviewed September 29, 2015

Lily from Indonesia
Group
Deluxe Premium 1 King or 2 Twins
Stayed one night in September 2015
Nice comfortable hotel
Location, food and comfortable room
Breakfast was very good with lots of options. The room is very comfortable but the bathroom can use some renovation.
Reviewed September 25, 2015

Edward from Indonesia
Business traveler
Deluxe Premium 1 King or 2 Twins
Stayed one night in September 2015
A night stay in Marriott
Tight security, Cleanliness and very warmth helpful staffs
It was a short stay, somehow was awesome from a tight security to the warmth hospitality overall was very good standard
Reviewed September 23, 2015

gregory from United States
Solo traveler
Deluxe Premium 1 King or 2 Twins
Stayed 3 nights in August 2015
Old but stiill Good
Safe, clean, and friendly
I enjoyed this Marriott, not for its newness, for it is not that, but it was built to last which any discerning customer would notice. Even the elevators were the fastest I've experienced in Asia. The breakfast bar was adequate, perhaps more protein and less starch would improve the stay.
Reviewed September 21, 2015

Rizal from Indonesia
Business traveler
Deluxe Premium 1 King or 2 Twins
Stayed one night in May 2015
One of the best in Surabaya
Helpful and friendly staffs. Food are great and location is at city center
Enjoyable!
Reviewed September 19, 2015


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