Excellent 8.6
Based on 822 reviews

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Excellent



based on 822 reviews
  • Cleanliness 8.8
  • Facilities 8.7
  • Location 8.8
  • Room comfort and quality 8.8
  • Service 8.9
  • Value for money 8.2
  • Food and dining 8.3
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steve from United Kingdom
Business traveler
Deluxe Premium 1 King or 2 Twins
Stayed 2 nights in August 2015
Great hotel. A little dated but fantastic value
Service, food and value
Excellent. Cant fault it. Does need a refurb but very clean. Good gym and pool. Great value and well managed. Few issues with in room wifi but resolved promptly. Friendly and competent staff.
Reviewed August 19, 2015
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Vivian from Indonesia
Solo traveler
Deluxe Premium 1 King or 2 Twins
Stayed 3 nights in August 2015
Best customer services and greetings warmly all
1. Friendly people and helpful 2. best customer services 3. they know what guest needs
excellent services by (front office), by all door men in from of the hotel and security check in at conveyor belt....most people are really great !!!!!!
Reviewed August 19, 2015
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Francis from United Kingdom
Solo traveler
Deluxe Premium 1 King or 2 Twins
Stayed 3 nights in August 2015
An excellent 5 star hotel
Service, comfort, breakfast
Certainly an excellent hotel. Difficult to fault the hotel itself. The only disappointment was the cub in the basement, Jimmy's, which is not strictly part of the hotel. Don't go there.
Reviewed August 17, 2015
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Candy from Indonesia
Couple
Deluxe Premium 1 King or 2 Twins
Stayed one night in May 2015
Good Service
Service, Room Quality, Food
Good overall stay. The staffs were excellent, room was clean.
Reviewed August 11, 2015
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Dewald from South Africa
Couple
Executive Deluxe
Stayed 2 nights in August 2015
Smelly rooms
Friendly staff, quality of hotel and relaxed enviroment
Overall it was a great experiance. One thing, I had to stay in a smoker room that was very smelly. I requested a non smoking room but it was not avaliable. They requested an upgrade but I had to pay for it. Who would have known a Delux Execative room is normally a smoker room
Reviewed August 09, 2015
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Steven from Indonesia
Family with young children
Deluxe Premium 1 King or 2 Twins
Stayed one night in August 2015
Nice hotel, nice location & good breakfast
Clean, confort, good location
Good experience, and nice staff hotel
Reviewed August 07, 2015
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En from Indonesia
Business traveler
Deluxe Premium 1 King or 2 Twins
Stayed one night in February 2015
convenient city location
location, location, location
Reviewed August 03, 2015
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Faizal from Malaysia
Business traveler
Deluxe Premium 1 King or 2 Twins
Stayed 2 nights in July 2015
5star hotel in Surabaya
Location close to Gubeng train station, room is big and staff is very friendly
5star hotel but the food for breakfast like 3star - less variety and not as tasty. Bar does not look exclusive, more like coffe house
Reviewed August 01, 2015
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Raymon from Indonesia
Business traveler
Deluxe Premium 1 King or 2 Twins
Stayed 3 nights in March 2015
Old but classy
location, staff, services
It was great.
Reviewed August 01, 2015
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Yolanda from Indonesia
Business traveler
Deluxe Premium 1 King or 2 Twins
Stayed 4 nights in May 2015
pleasent
pleasant.
Good.
Reviewed July 29, 2015
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