Excellent 8.6
Based on 822 reviews

Verified traveler reviews

Filter by traveler type
Excellent



based on 822 reviews
  • Cleanliness 8.8
  • Facilities 8.7
  • Location 8.8
  • Room comfort and quality 8.8
  • Service 8.9
  • Value for money 8.2
  • Food and dining 8.3
Sort by

Dewi from Indonesia
Family with older children
Deluxe Premium 1 King or 2 Twins
Stayed one night in July 2015
Luxury and strategic at the reasonable price
Strategic location, Facility, Cleanliness
I got special price with agoda. Its 65% disc from the rate. I love it. I can experience the luxury facilities at the very good price. The hotel location is so strategic, mall is within walkin distance. Local culiner are soroundings.
Reviewed July 21, 2015

Ronald from Indonesia
Family with young children
Deluxe Premium 1 King or 2 Twins
Stayed 2 nights in September 2014
All is great
Food, clean, great staff performance
Really suite for a 5 star hotel, 5 star staff performance, 5 star food, 5 star room facilities.. Two thumbs up
Reviewed July 20, 2015

Robert from United States
Solo traveler
Deluxe Premium 1 King or 2 Twins
Stayed one night in July 2015
Very Good well trained staff
Staff Staff Staff
Reviewed July 15, 2015

Curtis from United States
Family with young children
Deluxe Premium 1 King or 2 Twins
Stayed 5 nights in July 2015
Overrated
Helpful personnel, convenience to shopping, comfortable bed.
Disappointed. Bathroom wasn't always cleaned properly, towels were short for two adults and two young children, hair was in my wife's breakfast on one day; no apology or attempt to soften the situation.
Reviewed July 12, 2015

Lee from Singapore
Business traveler
Studio Larger 1 King City or Pool view
Stayed 2 nights in May 2015
Good class hotel at good location
Nicely decorated, good location and good food
I enjoyed my business stay at the hotel. Staff are friendly and the hotel is well maintained
Reviewed June 29, 2015

Jayron from Malaysia
Group
Deluxe Premium 1 King or 2 Twins
Stayed one night in June 2015
Nice Hotel
Friendly staff, nice room and awesome food
We get upgraded to executive room to enjoy the executive lounge. Enjoyed alot and the room is nice. Staff is friendly as well. Will definitely go for the next time
Reviewed June 25, 2015

Catherine from Malaysia
Business traveler
Deluxe Premium 1 King or 2 Twins
Stayed 3 nights in March 2015
Friendly Staff, Good Location
Nice Room. Feel like home.
Good location, provide shuttle bus to the nearest mall although it is walking distance. Breakfast is yummy.
Reviewed June 22, 2015

JUAN from Spain
Solo traveler
Deluxe Premium 1 King or 2 Twins
Stayed one night in May 2015
Fantastic hotel with fair pricing
Location, confort, value for money
JW Marriott Surabaya is a top class business hotel with very good value for money. All amenities of a 5 star in the heart of the city
Reviewed June 17, 2015

Mohd from Malaysia
Solo traveler
Deluxe Premium 1 King or 2 Twins
Stayed 2 nights in June 2015
Pleasant stay but room need upgrading
Pleasant staff, overall spacious ambience and atmosphere
I had a pleasant stay but tye room is just too old and need upgrading. The bathroom especially. The toilet bowl had not been properly cleaned in a long time abd smelled of urine. Disgusting!
Reviewed June 14, 2015

Chiew from Malaysia
Business traveler
Studio Larger 1 King City or Pool view
Stayed one night in May 2015
Nice 5 star hotel
big room, comfortable room and clean
Reviewed June 09, 2015


1

Select loyalty program

PointsMAX
Language
Loyalty Program A Loyalty Program A
Loyalty Program B

In the menu, click PointsMAX and select your favorite loyalty program.

2

Select a room that earns points

Hotel Room A
Room Info
This booking earns
5,000 points

Choose a room offer that comes with points, which are earned automatically with that booking.

3

Enter membership ID

Country of passport
Program Membership ID
1234

Fill in the membership number for you selected program when completing your reservation. The points will be added to your account after you check out.

Start here and select your preferred program: